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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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28500 Northwestern Highway, Southfield, MI 48034 (Formerly Homestead Studio Suites - Detroit - Southfield)
Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Ranked #11 of 19 Hotels in Southfield
A recent review
3 of 5 stars Reviewed January 22, 2014
MinisterCoreyM MinisterCoreyM
Review This Hotel

66 reviews from our community

Traveler rating
    22
    15
    10
    5
    14
See reviews for
18
5
9
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
See the most recent reviews
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 16, 2014

There were dogs barking, I could hear every door closing and lots of conversation I didn't want to hear.The room was clean, howeve, the bathroom towels had old stained.the stove didn't work (other location of this chain actually had utensils this one didnt).I stayed at this hotel chain before and service was excellent. Actually there is another within 5mile. My... More 

Was this review helpful? Yes 1
MinisterCoreyM
1 review
3 of 5 stars Reviewed January 22, 2014

I had a wonderful front desk clerk named Ingrid who was very nice!! Inspite of a fire happening in the hotel TWO night, I'd still come back and stay here!! Everything was cool! I got a FREE night! :-)

Was this review helpful? Yes
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed November 13, 2013

The Front Desk Clerk Halima Was Very Polite And Professional. The Rooms Were Very Clean, Access To The Highway Was Easy To Get To My Destinations. I Do Plan On Staying There Again On My Next Visit. Hope To Get The Same Quality Of Service. As A Former Employee Of The Extended Stay In Vegas I Was Very Happy That... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Nell - Thank you for your great review of our hotel. I'm glad that our staff accommodated you with friendly and professional service. As well, I am pleased to read that you enjoyed your clean room and our hotel's location. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to... More 

Southfield, Michigan, United States
2 reviews
4 of 5 stars Reviewed November 6, 2013

This was a very comfortable stay and the location was perfect for me. I could walk to the movies and the shopping right from the hotel. The rooms are equipped with a kitchen area so you can prepare your meals there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I appreciate you taking the time to right such a great review. I'm so pleased to hear that your stay with us was a pleasant one. It is good to hear that our location and fully equipped kitchen was an added value t your stay. Our staff is continually coached on how to best provide professional, accommodating and friendly service... More 

Canton, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2013

The exterior and location were inviting and the receptionist was good and helpful, The hotel location was also very handy, but the corridor carpet had serious stains and looked aged. The room was Ok, but the mattress was so hard and uncomfortable that you longed for sunrise. Also they should advertise for morning snack rather than breakfast, though the coffee... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Rich - I received a copy of your review, and wanted to take a moment to personally respond. I am so glad that you liked our hotel's location and that service our staff provided. Still, I'm sorry that you found our hallways to be unclean and the bed in you room to be uncomfortable. In response, our housekeeping staff is... More 

Inkster, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2013 via mobile

Front desk staff were helpful. hallway carpet dirty. Soon as I got off the elevator smelled weed smoke and cigarette smoke. Our room smelled like a old nursing home mixed with newports. Chairs were stained like somebody urinated in them. Furniture cheap. Very sad. Dont Stay here unless you just don't care. Should be less than 50 $

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The experience you described is not acceptable, and I sincerely apologize for your stay with us. To make sure this doesn't happen again, I am working on deep cleaning your room to ensure future guests do not experience the same issues. As well, our... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 5, 2013

Value of hotel room was not comparable to the accommodations. Adjust prices to fit. Also, offer a decent breakfast to your guest. Paint the lobby, clean carpet and take down prices on vending machines.

Was this review helpful? Yes 1
Woodbridge, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 22, 2013

We came to Michigan for a family gathering. We didn't want to spend a lot so this place looked good to us. Well...the internet pictures are very deceiving!!! Coming in from VA the drive was about ten hours, so when we arrived to the hotel we were very tired. The front desk staff was wonderful. Even though we were about... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Eve - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay at our hotel did not meet your expectations. Please know, we are in the process of upgrading our hallways with new carpet and new furniture for our rooms. As well, I am going to... More 

China, Texas
Top Contributor
127 reviews 127 reviews
30 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed September 21, 2013

We stayed in this hotel for our business trip to Michigan, The room is very confortable with kitchen and large fridge and microwave for people who stay longer period. But when I come to connect WIFI I couldnt do it so I ask for the internet cable in front desk but they dont have any. So my coworker and I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were unable to connect to our WiFi. Please know, I am working with our new internet provider to ensure that this is not an issue for guests in the future. Still, I am glad to know that your... More 

Stamford, Ct
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2013

arrived at 9:30 PM and faced a rude front desk person who was busy counting coins, he claimed that system is down and can not owner the reservation made by his company. told him call your company to check, he refused, and said come back in 2 hours hopefully the system will be up. he refused to check us in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I appreciate you taking the time to write a review of your experience with us. The customer service you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is working on a different strategy of checking guests in during the time our system is down for our daily audit. We... More 

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