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All 11 South Haven hotels

Holiday Inn Express South Haven

2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090
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Holiday Inn Express South Haven
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Ranked #3 of 11 hotels in South Haven
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 29, 2011
dvp5678 Chicago, Illinois
  • Reviews (73)
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73 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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There are newer reviews for Holiday Inn Express South Haven
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Chicago, Illinois
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 29, 2011

I'm a Priority Club member, and I'm very familiar with HIEs. I admit - I originally wanted to stay in St. Joseph, because the HIE reviews seemed to be better, but I didn't have enough points for a free night there. I was a little concerned upon pulling up and seeing the ongoing renovations, but quickly realized that I had... More

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Alexandria, VA
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 24, 2011 via mobile

We frequently stay at holiday inn expresses because we know that they consistently offer a certain level of quality, however, the holiday inn express in south haven was the exception. We were very disappointed in this hotel and certainly glad we only stayed one night. To start with, when we entered the room, it smelled very stale. We tried to... More

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Senior Contributor
37 reviews 37 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 23, 2011

Staying at this Holiday Inn Express reminded me of the days when customer service was job #1. From the time we walked to the check in desk to the time we checked in, the staff was professional and cared about every guest. Though the external facade building was being remodeled, nothing impeded quest movement or comfort. The rooms not only... More

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San Jose, California
1 review
5 of 5 stars Reviewed December 10, 2010

This is a very nice Holiday Inn. The place is clean, the food is good and the staff are teriffic. I prefer even numbered rooms (I've stayed here many times) as the freight depot across the street can get a little noisy EARLY in the morning. Othere than that, it's a great place to stay!

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Bay City, Michigan
Top Contributor
927 reviews 927 reviews
115 hotel reviews
2,026 helpful votes 2,026 helpful votes
3 of 5 stars Reviewed September 14, 2010

As I stated above in my title, this hotel deserves a 3.5 rating. Checkin was quick and efficient, but totally lacking in being "personable." They were not busy when I was checking in and I was the only one standing there. Check out was a bit friendlier. We did have problems with the people in the room above us, as... More

Was this review helpful? Yes 2
Munster, Indiana
Top Contributor
54 reviews 54 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 13, 2010

I don't believe I will ever again stay at that Holiday Inn. The first room we were assigned to was frigidly cold (it was about 75 degrees outside and about 60 in the room). We were unable to adjust the thermostat as it was broken and spun around doing nothing. We notified the front desk and asked for a different... More

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Skokie, Illinois
11 reviews 11 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 9, 2010

Adequate rooms and very nice staff. Pool leaves much to be desired. No hot tub. Breakfast you might seriously consider skipping.Rooms and lobby were well maintained. However,carpet on third floor near vending room and vending room floor were in desperate need of cleaning. Location was right off highway and close distance to town but has nothing to offer in terms... More

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Lombard, Illinois
1 review
1 of 5 stars Reviewed July 29, 2010

The first impression is a lasting one.... This was the worst room we have ever stayed in. Carpet was filthy, actually black in areas. We had to ask for the floor in the floor in the bathroom to be cleaned & disinfected. No washcloths provided after the 1st night. Breakfast was poor quality & having to look at filthy carpeting... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2010

Nice, clean room for the $$. Away from downtown, but everything was clean and even included breakfast.

Was this review helpful? Yes 2
Wabash, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2010

The staff was great ,very helpful and friendly our room was perfect had everything we could of possibly needed the only draw back was the pool area needed attention and the hall carpet really needs cleaned. The good qualities of this hotel far out way the bad. We will be back

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

45 photos of this hotel

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Bathroom (1)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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