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All 11 South Haven hotels

Holiday Inn Express South Haven

2.5 of 5 Hotel   |   1741 Phoenix Rd, South Haven, MI 49090
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Ranked #3 of 11 hotels in South Haven
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
V L Streamwood, Illinois
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84 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Streamwood, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Wednesday and Shelly are great...they're the hotel's first impression and I must say, that alone, makes the stay great before you even get to your room. Not to mention they kept looking for the sunglasses I left there after I left and called me to say they found them. I never used to write reviews but I travel quite a... More

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Tupelo, Mississippi
Top Contributor
60 reviews 60 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and friendly atmosphere. The room was clean and the bed was comfortable. The hotel location was in a relatively quiet area. Access to the downtown and coast was easy. Breakfast was satisfactory.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From check in to checkout every staff member was friendly and helpful. Front desk girls Wednesday and Shelly very helpful and made us feel at home. Breakfast was one of best we have seen at a hotel. We don't travel much but definitely would return

Was this review helpful? Yes 1
Top Contributor
58 reviews 58 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At the last minute, I was able to get a really good deal with points. The executive king-size bed suite is quite spacious and comfortable, with a small sitting room, microwave, and fridge. I liked the room, but the breakfast was much more limited than I have seen in other Holiday Inn Express hotels. No healthy choices.

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IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear ChicagoHjohn, Thank you for taking the time to write a review about your recent stay. I am pleased with your positive comments regarding our executive suites. It is disheartening though that breakfast served fell below your expectations. Your feedback has been taken into serious account and I am confident that necessary steps will be made, in order to achieve... More

Ann Arbor, Michigan
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I do have to agree the beds were tired looking, needed updating but still comfortable. Over all the hotel stay was was very relaxing and the staff was excellent! The staff made sure everyone were comfortable and even called me in my room to check if I needed anything else! Which I thought was pretty impressive. VIP treatment all the... More

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White Lake, MI
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

3 families joined up for a 3 day weekend to South Haven. The hotel was clean, updated and made our trip a success! We had a suite, which worked well for our 9 y/o daughter. The kids had a movie night in her room, with complimentary microwave popcorn. The A/C was quiet and easy to control temp. Beds and pillows... More

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Gladstone, Missouri
20 reviews 20 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here a few times before and this property is starting to show its age. It is getting resort type prices for an average HIE..But overall, it is what you would expect to get when you stay at this type of hotel.

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Indianapolis, Indiana
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Several large potholes in the parking lot at the only entrance and around the building where everyone has to drive should have clued me in to the experience I would have. Desk clerks and maids were amazing, but this hotel is lacking support for their staff. Our mattresses were too soft and had permanent grooves where people had slept-my back... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear momzanurs, Thank you so much for the feedback provided from your stay. It is good to know that after some initial issues you had with the room amenities, this was rectified. However, I sincerely apologize for the inconvenience you may have experienced due to the mattress condition and housekeeping service. We appreciate you taking the time to provide critical... More

Mandeville Louisiana
Top Contributor
157 reviews 157 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed July 27, 2014

Check-in & check-out was fine but property to me was just so-so & not as nice as some Holiday Inn Expresses we have stayed at in the past. The room was clean & that's important & I liked the Bath & Body Works amenities but the breakfast left something to be desired. The cinnamon rolls were delicious as usual but... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear Marlene S, Thank you for taking the time to review our property. I appreciate your positive feedback about your check in and check out experience, clean rooms and nice amenities as well as the hotel location. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around.... More

Des Moines, Iowa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2014

We are currently staying here for a few days while we travel back home from Canada. It is not far from the beaches, it is clean and the staff is friendly. It is a good value for the price, plus it has a complementary hot breakfast that has something for everybody. No complaints, and I would stay here again.

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

45 photos of this hotel

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Room/suite (6)
Bathroom (1)
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Other (9)

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Room/suite (16)
Hotel & grounds (2)
Dining (2)
Business center/function rooms (1)
Pool/beach area (1)
Other (7)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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