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Holiday Inn Express South Haven

Certificate of Excellence
2.5 of 5
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1741 Phoenix Rd, South Haven, MI 49090
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Holiday Inn Express South Haven
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Ranked #2 of 11 Hotels in South Haven
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
lojoda Monroe, Michigan
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115 Reviews from our TripAdvisor Community

Traveler rating
    40
    46
    23
    4
    2
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37
40
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9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monroe, Michigan
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Made these reservations back late January through Booking.com. South Haven and the entire area around is pricey due to being a tourist area so if you are on a tight budget, look outside the South Haven/Saugatuck area. 1.) Had asked 10 days prior for an early check-in (noon) but was unable to check in at that time as they were... More 

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Chicago, Illinois
Top Contributor
177 reviews 177 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

No complaints on this stay! Greeted by friendly courteous staff and had already been given a Platinum upgrade! Room was excellent and very clean. Building looks as if it was recently remodeled and was in excellent condition. Housekeeping staff was also very friendly and professional. We will certainly be staying here should our travels bring us to this area in... More 

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Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Bruce G, We are happy to hear you enjoyed your Complimentary upgrade and enjoyed our hotel! We are happy to accommodate you if your travels bring you back to South Haven! More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Another great stay at Holiday Inn express Pleasant clean and friendly The usual nice selection of hot breakfast foods Nice location just off the expressway Nice jumping point for our tour of Holland Saugatuck and South Haven.

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Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Gary K, We are glad our hotel was a stop in your "Michigan West Coasting Tour!" Please call us next time you are planning another Michigan tour. We would love to help assist! Sincerely, Nicole More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for an overnight stop over between interstate driving. The hotel is very clean, offers good breakfast, and has courteous staff. This hotel is definitely highly recommended! Rooms are also adequately large.

Was this review helpful? Yes 1
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Belfray Chicago, We are happy to hear we have exceeded your expectations for a Holiday Inn Express. I know our whole team works hard to take care of our guests because after all, you are the reason we are here!! We hope your travels bring you back to South Haven soon! More 

Morris, Illinois
Top Contributor
52 reviews 52 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a room for an overnight for work, this location and room was very good. The room and overall property is very clean, friendly check in, breakfast in the morning was good. No issues with anything, the shower was better than most. Parking is easy and close to rooms. Free WI FI that worked well.

Was this review helpful? Yes 1
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Thank you for your response! We appreciate your feedback and glad you had an easy overnight stay. When travels bring you back to South Haven, we hope to see you again! More 

Battle Creek, Michigan
Top Contributor
241 reviews 241 reviews
29 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed May 25, 2015

We have stayed at a number of HIE in the past and usually find them to be pretty nice. This one in South Haven has some high points and some low. The high points include friendly check-in and staff, all of them helpful. Other high points include a nice clean bathroom in our suite, with a good shower head and... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear Bob W, Thank you for posting a review about your recent stay. We are glad that you found our staff to be friendly and helpful and our bathrooms to be clean. We would like to take this opportunity to extend our sincere apologies for failing to meet your expectations regarding our facilities. Reviews like yours are very valuable as... More 

Wickenburg, Arizona
Top Contributor
102 reviews 102 reviews
23 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 21, 2015

Our room was clean and quiet with adequate but not real generous counter space in the bathroom. Amenities included a pool & exercise equipment. The breakfast selection included eggs, bisquits & gravy, sausage and hot cinnamon rolls.

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Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Beamc, We are glad to hear you enjoyed our breakfast and your room! Thank you for the feedback on the elevator, we had our service company come out to take care of the annoying noise. Come see us again when you are back in South Haven! Sincerely, Nicole VanHarn More 

Lake City, Florida
Top Contributor
330 reviews 330 reviews
132 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed May 13, 2015

The desk clerk was very friendly at check in, they had fresh cookies too. Our room was large, clean and comfortable. The WiFi worked well. Breakfast was very nice with bacon, sausage, scrambled eggs and gravy. They had a nice selection of yogurt and tea, as well as the regular fare. The attendant statehouse, cleaning tables between guests. We had... More 

Was this review helpful? Yes 1
Nicole V, General Manager at Holiday Inn Express South Haven, responded to this review

Dear Travelingal51, Thank you for taking the time to review our property. We are happy to hear you enjoyed the cookies and our breakfast choices! Come back to see us again soon! Sincerely, Nicole VanHarn More 

Clarkston, Michigan
Top Contributor
254 reviews 254 reviews
62 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed March 11, 2015

Check in was very easy and friendly. The person at the front desk was very good. I was offered 500 Welcome Bonus point for being a Platinum member and my room was upgraded. I thought the ride to the 3rd floor on the elevator was a little rough. It could use a little work. My room was on the third... More 

Was this review helpful? Yes 1
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear JeffreyTravel, I am so excited to hear that you enjoyed your King Jacuzzi room! We appreciate your Platinum loyalty and continuing to choose our brand of hotels! I am bringing your comment to our Elevator inspector to see if there is anything he can do to make it a smoother ride. Thank you for your feedback. Come see us... More 

Westland, Michigan
1 review
5 of 5 stars Reviewed March 9, 2015

We planned a last minute trip to South Haven this past weekend to see the beautiful frozen Lake Michigan. I booked my stay at the Holiday Inn Express after reading the great reviews. I have to say that our stay was fantastic, everyone in the family said that this was "the best hotel I've ever stayed at" the Presidential suite... More 

Was this review helpful? Yes
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

We are excited to hear you enjoyed your stay for a winter fun getaway! I have passed on your comments to Trent, I am glad to hear you were taken care of! Come see us again soon if your travels bring you back to South Haven! Sincerely, Nicole VanHarn General Manager More 

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