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Holiday Inn Express South Haven

2.5 of 5 1741 Phoenix Rd, South Haven, MI 49090
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Certificate of Excellence 2014
Holiday Inn Express South Haven
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Holiday Inn Express South Haven
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104 reviews from our community

Traveler rating
    36
    39
    23
    4
    2
See reviews for
34
36
6
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • German first
  • Portuguese first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (13)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (11)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel over several months, and it has been one of the nicest hotels I have ever been to. Clean rooms, comfortable beds, rooms cleaned and serviced every day decent internet access whenever I need it. The contentiental breakfast in the mornings is excellent! Good variety and selection of menu choices! The best part is the... More 

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Detroit, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Apparently we picked perfect time for our last minute getaway!! After commenting to the extremely friendly staff about how comfortable the bed was, we were informed they just got new mattresses just a few days before our stay. Kudos to the owner and management for that!! The breakfast was awesome, the front desk girls Shelly and Katie were very friendly... More 

Was this review helpful? Yes
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Sandra C, I am ecstatic to hear you slept well on our new mattresses! Guest comfort comes first! We appreciate you taking the time to note the great service you received from Shelly and Katie! I am definitely passing the kudos on to them! Come back to see us if you are back in South Haven, MI! Sincerely, Nicole... More 

Homer Glen, Illinois, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A bit old and a little dirty. Lots of noises (I had to unplug the fridge to sleep). Needs remodeling but it got job done. A business traveler might tolerate it but we were in between B&B's and expected more.

Was this review helpful? Yes
Nicole V, General Manager at Holiday Inn Express South Haven, responded to this review

Dear Fred, I am sorry we didn't meet your expectations of what a Holiday Inn Express should be. We are striving for consistency and we want to provide exceptional customer service for each guest. Please call me if your travels bring you back to South Haven, we would be happy to provide a discount if you are willing to give... More 

Bietigheim-Bissingen, Germany
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 28, 2014

This one is a typical hotel in the US. If you would change the logo, there would be not a big difference to other ones, including the breakfast area, the front desk and the architecture. The hotel is quite keen-eared, but you would not hear the street nearby. It does not leave a special impression, neither good nor bad, and... More 

Was this review helpful? Yes 1
Indiana
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2014

Accommodations were fine for our family of 4. Breakfast was acceptable...but the wifi was desparately lacking. If it had anything to do with us being on the 3rd floor then the need to add some additional range extenders or access points...hope they will figure this out before their "busy" season.

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Clarksville, Tennessee
Top Contributor
70 reviews 70 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 18, 2014

Stayed here for two days earlier this week. We were walk ups, we did not have a reservation. The general manager Nicole and the front desk clerk Tara made us feel at home from the minute we arrived. We got a great rate for a king suite and were very pleased with our room. But we enjoyed most of all... More 

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Tinley Park, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

We were impressed even though we only stayed one night!! Comfortable accommodations!!! Very clean and totally shocked with all the little extras they had in the room for us!!! We woke to find a grand breakfast bar, omlets,,sausages, a VERY cool pancake machine, juices, muffins etc!!! Too many to list!! It was awesome!!! Couldn't have asked for a better stay!!... More 

Was this review helpful? Yes 1
Milnesville
Top Contributor
53 reviews 53 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 1, 2014

At check in there was a mix up about the rooms, & we were given a room that was not cleaned yet. I called front desk & they promptly apologized, gave us a different room & complimentary popcorn with 2 bottles of water. Housekeeping also apologized , not just one housekeeper, but two. Complimentary breakfast was a good selection of... More 

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London, United Kingdom
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 30, 2014 via mobile

The suite we were given was gorgeous and check-in was smooth as silk. Sadly, we were exhausted so we didn't get to have time in our whirlpool, or have a swim. Sleeping was comfy and quiet, and the breakfast was delicious and well-organised. I would be pleased to stay here again, but hope to be able to take advantage of... More 

Was this review helpful? Yes 1
Lenoir City, Tennessee
Top Contributor
134 reviews 134 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 18, 2014

This is a typical Holiday Inn Express. It's neat, clean and comfortable. The staff was friendly and helpful when a problem arose. The breakfast selection was good, the quality of the food was adequate.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear BaldEagle1776, Thank you for the candid review. It is a real pleasure that you were satisfied our location, as well as with the services and amenities that we have to offer. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations. Thank... More 

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Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix Rd, South Haven, MI 49090
Phone Number:
Location: United States > Michigan > Van Buren County > South Haven
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

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