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Holiday Inn Express South Haven

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1741 Phoenix Rd, South Haven, MI 49090
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1 room 1 guest
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Holiday Inn Express South Haven
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129 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have you ever considered someday owning your own small hotel, maybe as a sideline or a less stressful second career, in a pleasant little beach town? You would be advised not to start with South Haven, Mi. It is not for amateurs. Despite its picturesque old town, boat channel and plentiful beaches as big as California, it is a whistle... More 

Was this review helpful? Yes 1
Tinley Park, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Holiday Inn Express in South Haven this past Sunday. The front desk people were pleasant however the other things were a bit of a setback. First, we would hear very clearly people walking in the room above us (on and off all night). Also, our room was near the elevator which made loud... More 

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Chicago
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights for our family beach vacation. Things we liked about the hotel: Breakfast selection was very good, with pancakes, cinnamon rolls, biscuits, gravy, eggs. Had an indoor pool­ for the kids. Was only about a 5 minute drive to town and the beach. Beds were comfortable. Staff was very friendly and helpful. A minus was our room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear ilBuckeye, We thank you for taking a moment to tell us about your experience at our hotel. Thank you for recognizing our staff and we are pleased to know that our location was convenient for you. We are also glad to hear that you had a commendable breakfast experience. But it is with regret to know that your stay... More 

Seneca, Illinois
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Unfortunately we got the room next to the elevator. Constant noise coming from the elevator.. The door was very squeaky and definitely needed some oil! The 2nd floor and our room smelled like chlorine. We were far from the swimming pool. That smell was overwhelming even when we walked into the lobby. Did express our disappointment especially sine we are... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear specedgirl, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for the inconvenience the noise challenges and the unpleasant smell of chlorine may have caused you. This... More 

Ann Arbor
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed here one night and had a miserable night. Every time the person upstairs walked across the room you could hear every step they took. If you stay ask for the top floor. Breakfast was ok. I really wondered about the cleanliness of the room after I found the previous guest bill on the floor in plain sight.l

Was this review helpful? Yes 1
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Blanche, We appreciate your feedback, and I apologize for the noise from the room above you. We have brought your issue about the bill from a previous guest to our staff's attention. I can assure you our rooms are very clean, the previous bill must have gotten stuck behind the door when housekeeping opened the door to clean. We... More 

Ann Arbor, Michigan
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Even though the room was barely ready at 3:15 (we had to wait for towels), the staff was extremely friendly and accommodating great location--- near highway, grocery stores, and just a few minutes drive to downtown and the beach. Felt very safe traveling alone with my two kids.

Was this review helpful? Yes
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Cwells0528, Thank you for the feedback for what we can improve on! I am glad to hear our staff was accommodating during your stay. Thank you for your patience waiting on the towels. We hope you come back to South Haven again soon. More 

Wilmington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Better late than never for a review, right? This hotel went beyond our expectations. We were given a complimentary upgrade to an executive suite. They stocked the kitchenette drawers with plates, bowls, cutlery and a bottle/can opener. The room was spacious and put off a relaxing atmosphere. The front desk staff was very polite and welcoming. Breakfast was nice as... More 

Was this review helpful? Yes 1
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Emmy J, Wow, thank you so much for the compliments about our staff!! I will be sure to pass this on. We love being able to upgrade for special occasions if this is available and are happy we exceeded your expectations. Come see us again soon, South Haven is calling. Sincerely, Nicole More 

Chicago, Illinois
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We just got back from a couple days here. Very nice rooms, clean and remodeled since the last time we were there. Staff was friendly, reservation went well, check out was a breeze. Morning breakfast was very nice 6:30-9:30am. Well set up self served, good variety.

Was this review helpful? Yes
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Itslimetime, We take pride in our cleanliness and the hot breakfast every morning. Thank you for the thoughtful notes. We are excited that you enjoyed being in close proximity to downtown and that you enjoyed your stay! Please call us again when travels bring you back to South Haven! Sincerely, Nicole More 

Sun City, Arizona
1 review
3 of 5 stars Reviewed 5 weeks ago via mobile

Booked 2 rooms 6 months in advanced for a family reunion, one a standard room one a handicap room. Arrived about 5 pm and the handicap room on first floor was taken so was given handicap room on second floor. It was a long walk for a person with a walker. The standard room was so close to the breakfast... More 

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Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear judy B, We try to accommodate every guest's requests for a specific room or floor as much as possible, however each of our handicap rooms is in the same area of our hotel but one on each floor. Since the guest prior to you had already been in the room before your check-in date, we could not ask them... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 29, 2015 via mobile

It's probably my fault that I didn't complain..but was not happy with out room. I booked last minute so paid a lot of money for our room...which makes me regret not saying anything even more..but we were there to enjoy a long weekend and I didn't want to complain. It was just that our room was sooo damp and mildewy/musty.... More 

Was this review helpful? Yes 1
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Marci F, We appreciate your feedback and we are looking into what is causing the smell in that room. Please contact me at the hotel, we do not want to have anyone leave unhappy from their stay. I look forward to hearing from you. Sincerely, Kyle Green More 

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