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Soo Locks Lodge & Suites

2.5 of 5 3295 I-75 Business Spur, Sault Ste. Marie, MI 49783
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Soo Locks Lodge & Suites
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Soo Locks Lodge & Suites
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Soo Locks Lodge & Suites
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135 reviews from our community

Traveler rating
    46
    34
    18
    21
    16
See reviews for
41
42
4
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (11)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (12)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

My friend and decided to hit the bar and without hesitation we decided to stay at soo locks because we have never had a problem here. Pros: Staff are super friendly, this hotel is beautiful. Cons: My friend got bit by an insect on the bed it wasn't a bed bug we checked. Our phone didn't work and upon telling... More 

Was this review helpful? Yes
Millington, Michigan
1 review
4 of 5 stars Reviewed October 24, 2014

The staff are very friendly and helpful. I do like how they uniforms so you know they are staff, it shows that management cares. They should have some in stock for new employees since there was a young lady at front desk without one. Do not think she was management due to personal items at front desk. Did not like... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Saras1977, Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us and hope to see you again in the future. Lyndy O. Guest Relations More 

Traverse City, Michigan, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2014

We arrived at the hotel around 7pm. The Lobby was nice with the Pool/Spa immediately in front of you. The first thing I noticed was the smell: Chlorine, very strong chlorine. The hallways were well lit, but I noticed stained carpeting in the entranceways and hallways. This hotel was once a Hampton Inn (The emergencey exit fire/plan on the room... More 

Was this review helpful? Yes 1
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Chad L Thank you so much for taking the time to leave our hotel a review. We appreciate any feedback that we receive from our guests so that we may continue to improve our customer service. We apologize for the issues you experienced while staying at our establishment and would like an opportunity to provide you with a great... More 

Lapeer, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2014

They had a good breakfast, eggs,sausage, and waffles as well as all the regular stuff. The only downsides were the TV's need to be updated, and the carpet in the halls should be cleaned. The manager informed us that Hampton Inn was going to be taking over the hotel in the next couple of months, maybe they will put some... More 

Was this review helpful? Yes
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Paul H, Thank you so much for taking the time to leave our hotel a review. We appreciate any feedback that we receive from our guests so that we may continue to improve our customer service. We are happy to see that you enjoyed your stay and look forward to seeing you in the future. Thank you, Lyndy O.... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 11, 2014

This is our second year staying at this hotel and both ties the place was exceptionally clean. The staff is always friendly and accommodating. All the bad reviews in my opinion are folks trying to get something for nothing. They do need to update the t.v.s but other than that this place is great. I will stay here again. Also... More 

Was this review helpful? Yes 1
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Rebecca L, Hello and thank you so very much for choosing to stay and of course for taking your time to post such a positive review. On behalf of our entire team, we thank you! It's wonderful to hear such positive feedback from our guests. We look forward to seeing you again soon. Safe Travels! Lyndy O. Guest Relations More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2014

We went to this place for one night and were put in a room with two small beds that were claimed to be double but where really the size of a single bed. The comforters were lumpy and not clean. The room was freezing cold. The front check in desk was unfriendly and unaccommodating. The shower was small. It was... More 

Was this review helpful? Yes 1
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Christina M, Thank you for taking the time to review our hotel. We appreciate all feed back that we receive from our guests. We apologize for the problems that you encountered while staying at our establishment and and would like an opportunity to provide you with a great stay at our property in the future. Thank you, Lyndy O.... More 

Northville, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2014

This is a nicely laid out hotel on the main road, easily accessible from I-75. We had a 2-night stay with a Groupon coupon and thought the place was pretty nice. We were there in September so it's not exactly high season but...the general manager was in charge of the lobby desk. We asked him at 9am if there was... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Steve K, Thank you for taking the time to post your feedback and please accept our sincere apology for all the inconvenience you experienced during your stay. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. We hope that if your travels bring... More 

Houghton, Michigan
1 review
1 of 5 stars Reviewed October 5, 2014

Last night and this morning was absolutely dangerous. The management allowed partying, puking drunks to walk the halls. I had an in din at breakfast - 2 young drunken men drinking beer in the breakfast room, acting like drunken fools, swearing and then swearing at me when I told them they were inappropriate. The staff did nothing, Police were called... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Gary J, Thank you for taking the time to post your feedback and please accept our sincere apology for all the inconvenience you experienced with your stay. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. We hope that if your travels bring... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed September 11, 2014

I have never had a problem with Soo Locks Lodge. The staff are amazing and willing to accomodate. I had booked on a website that was not "Soo Locks Lodge" and it processed everything but did not go through and when I called "Soo Locks Lodge" they fixed the problem very quickly. The hot breakfast is an added bonus which... More 

Was this review helpful? Yes
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Hilly9305, Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay and look forward to seeing you in the future. Lyndy O. Guest Relations More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

I called three weeks ago to reserve adjoining rooms. I was told it wouldn't be a problem. When we got to the hotel, we were given rooms across the hall from each other and told adjoining rooms were only a request, not a guarantee. However, the hotel wasn't full, and we had reserved the room weeks before. We were given... More 

Was this review helpful? Yes
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Lansing Native, Thank you for taking the time to post your feedback and please accept our sincere apology for all the inconvenience you experienced with your reservation. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. We hope that if your travels bring... More 

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Additional Information about Soo Locks Lodge & Suites

Address: 3295 I-75 Business Spur, Sault Ste. Marie, MI 49783
Phone Number:
Location: United States > Michigan > Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Soo Locks Lodge & Suites 2.5*
Number of rooms: 81
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Also Known As:
Soo Locks Lodge And Suites
Soo Locks Hotel Sault Sainte Marie
Hampton Inn Sault Sainte Marie
Sault Sainte Marie Hampton Inn

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