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Soo Locks Lodge & Suites

2.5 of 5 3295 I-75 Business Spur, Sault Ste. Marie, MI 49783
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Soo Locks Lodge & Suites
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Soo Locks Lodge & Suites
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Soo Locks Lodge & Suites
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140 reviews from our community

Traveler rating
    46
    34
    19
    23
    18
See reviews for
42
43
4
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Sault Ste. Marie, Michigan
1 review
2 of 5 stars Reviewed 1 week ago

The hotel staff was nice and very poilte when I checked in. The hotel itself has two smells: too much pool chlorine and too much rotten sweat. The hotel carpets are worn, dirty and threadbare. The room is presentable if you dont mind the floor sticking to your shoes, or the office chair being ribbed and torn. This hotel has... More 

Was this review helpful? Yes
Rock, Michigan
1 review
1 of 5 stars Reviewed 1 week ago

My parents were going to stay here and meet their granddaugther for the weekend. The day my parents were going to leave they got snowed in roads were closed and they couldn't make it. The people working were not nice at all and were very rude about the whole thing. You have to cancel 24 hours or you will get... More 

Was this review helpful? Yes
Macomb, Michigan
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Upon entering our first room we found moldy/dirty grout around the shower and a large cob web dangling from the light fixture at the entry. We were moved to a second room where the desk had some sort of gunk stuck to it along with greasy hand smudges, sticky drink rings, and a hole in the wall. I went to... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Thank you so much for taking the time to leave our hotel a review. We appreciate any feedback that we receive from our guests so that we may continue to improve our customer service. We apologize for the problems that you encountered when you tried to stay at our property recently. We work hard to try and make sure that... More 

Millington, Michigan
1 review
3 of 5 stars Reviewed 5 weeks ago

I stayed here since my friend did and found that she was right it was somewhat a nice hotel. I was not impressed by the young lady sitting down when we came in and I thought my friend said staff wore uniforms so you knew they were staff. BreaKfast was very good & the young lady greeted everyone when they... More 

Was this review helpful? Yes
Sault Ste. Marie, Canada
1 review
2 of 5 stars Reviewed January 20, 2015

Don't stay here if you have kids that want to set up any gaming console tv's are old tube types. Hotel needs work hotel lobby roof leaking ceiling tiles missing in pool area. Kids running around the halls playing mini sticks. Breakfast buffet had green scrambled eggs Sunday morning

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Ray V: Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the issues you had during your stay. Your comments are taking seriously and we will definitely speak to our management team to get these issues taken care of so for our future guests do not have the... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed December 14, 2014 via mobile

My friend and decided to hit the bar and without hesitation we decided to stay at soo locks because we have never had a problem here. Pros: Staff are super friendly, this hotel is beautiful. Cons: My friend got bit by an insect on the bed it wasn't a bed bug we checked. Our phone didn't work and upon telling... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear hilly9305, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn't up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very... More 

Millington, Michigan
1 review
4 of 5 stars Reviewed October 24, 2014

The staff are very friendly and helpful. I do like how they uniforms so you know they are staff, it shows that management cares. They should have some in stock for new employees since there was a young lady at front desk without one. Do not think she was management due to personal items at front desk. Did not like... More 

Was this review helpful? Yes
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Saras1977, Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us and hope to see you again in the future. Lyndy O. Guest Relations More 

Traverse City, Michigan, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2014

We arrived at the hotel around 7pm. The Lobby was nice with the Pool/Spa immediately in front of you. The first thing I noticed was the smell: Chlorine, very strong chlorine. The hallways were well lit, but I noticed stained carpeting in the entranceways and hallways. This hotel was once a Hampton Inn (The emergencey exit fire/plan on the room... More 

Was this review helpful? Yes 1
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Chad L Thank you so much for taking the time to leave our hotel a review. We appreciate any feedback that we receive from our guests so that we may continue to improve our customer service. We apologize for the issues you experienced while staying at our establishment and would like an opportunity to provide you with a great... More 

Lapeer, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2014

They had a good breakfast, eggs,sausage, and waffles as well as all the regular stuff. The only downsides were the TV's need to be updated, and the carpet in the halls should be cleaned. The manager informed us that Hampton Inn was going to be taking over the hotel in the next couple of months, maybe they will put some... More 

Was this review helpful? Yes
beachfronthl, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Paul H, Thank you so much for taking the time to leave our hotel a review. We appreciate any feedback that we receive from our guests so that we may continue to improve our customer service. We are happy to see that you enjoyed your stay and look forward to seeing you in the future. Thank you, Lyndy O.... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2014

This is our second year staying at this hotel and both ties the place was exceptionally clean. The staff is always friendly and accommodating. All the bad reviews in my opinion are folks trying to get something for nothing. They do need to update the t.v.s but other than that this place is great. I will stay here again. Also... More 

Was this review helpful? Yes 1
SooLocksLodge, Guest Relations Manager at Soo Locks Lodge & Suites, responded to this review

Dear Rebecca L, Hello and thank you so very much for choosing to stay and of course for taking your time to post such a positive review. On behalf of our entire team, we thank you! It's wonderful to hear such positive feedback from our guests. We look forward to seeing you again soon. Safe Travels! Lyndy O. Guest Relations More 

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Additional Information about Soo Locks Lodge & Suites

Address: 3295 I-75 Business Spur, Sault Ste. Marie, MI 49783
Phone Number:
Location: United States > Michigan > Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Soo Locks Lodge & Suites 2.5*
Number of rooms: 81
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Also Known As:
Soo Locks Lodge And Suites
Soo Locks Hotel Sault Sainte Marie
Hampton Inn Sault Sainte Marie
Sault Sainte Marie Hampton Inn

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