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2.0 of 5 Hotel   |   4404 I-75 Bus. Spur, Sault Ste. Marie, MI 49783
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A recent review
4 of 5 stars reviewed 4 weeks ago
Kristen E Sault Ste. Marie, Canada
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60 people have reviewed this hotel

Traveler rating
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    7
    13
See reviews for
12
12
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Mesick, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed 2 nights 3/21 and 3/22/2014. My debit card was charged 3 times for an amount that wasnt even reflected on my receipt. When asking the front desk about this issue they had NO answers. I called 3 times to speak to the manager "Ryan" who NEVER once called me back. I had to dispute these charges with my... More

Was this review helpful? Yes 3
Sault Ste. Marie, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is fine, they are currently doing upgrades so some hallways are construction zones (which is not a problem). Hotel staff were friendly and helpful, especially Melissa! Will definitely stay there again.

Was this review helpful? Yes
Sault Ste. Marie, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

There was nobody at the front desk when we were checking in - had to wait 10 minutes. Elevator/Ice machine were broken. Our non-smoking room reeked of smoke. TV had 1 channel. Hallways were freezing and had exposed wires hanging from the ceiling. The set up is a giant maze. Ran out of milk at breakfast. Water pressure in the... More

Was this review helpful? Yes 2
Sault Ste. Marie, Canada
1 review
1 of 5 stars Reviewed 5 weeks ago

The outside of the building looked very nice and well kept and then everything went downhill from there. Front desk staff was rude,very short, and seemed uninterested in the guests. I was travelling with friends and we had to wait over 20 minutes for everyone to check in and there was nobody in the lobby ? Front desk forgot to... More

Was this review helpful? Yes
Sudbury, Ontario
2 reviews
4 of 5 stars Reviewed January 2, 2014

We stayed there for one night, and it was good. They are in updating for now, but it still was nice. The staff were friendly, and very helpful when our car would not start. They said they would hold a room if we could not get going that morning even tho it was new year eve. The breakfast was well... More

Was this review helpful? Yes
Ryan K, Manager at Comfort Inn, responded to this review

We are glad to hear your stay with us was pleasant. Yes we are under some renovations and hope to be done by spring for the up and coming warmer months. We strive to make every guests stay great and am glad our staff could help make that possible. Thank you again for your positive response. Property Manager. More

Sarasota, Florida
Top Contributor
133 reviews 133 reviews
113 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed November 26, 2013

I stayed here while traveling with family. The check in was fast and efficient. The building was well maintained, the common areas were clean and pleasant. The room was clean, the bed comfortable and the amenities were perfect. Overall, a great place to stay.

Was this review helpful? Yes
Troy, Michigan
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed November 11, 2013 via mobile

Check in was smooth and easy. We had a king suite it was clean and comfortable. The pillows are small but have found the same size at most of the choice hotels we have stayed at. Breakfast was good. Waffles, muffins, eggs and sausage never had to ask for them to refill anything. The parking lot filled up fast with... More

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Lake Somerset, Michigan
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2013

This hotel was a little bigger than the one in Manistique. We were on the 2nd floor which was hard for my mother-in-law. It's a little of a maze to walk through for someone elderly. But, a very good rate and a very clean property. Of course, the breakfast was fantastic. Can't beat the price! It was very busy and... More

Was this review helpful? Yes 2
Ryan K, Manager at Comfort Inn, responded to this review

Thank you for your response on Trip Advisor. We appreciate all positive feedback on our property. We offer our guest the best rate that is available in town and our breakfast is one of the best. We offer all amenaties and appreciate when guest notice them. Thank you for your response again and have a great day. More

Clio,MI
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 13, 2013

The room was clean, the bed was comfortable. It had a serviceable small microwave and a refrigerator that could put ice crystals into the gallon jug of milk when set to high. I like having a separate desk in the room and a couple of extra chairs. There was a platform to put the suitcase on that was better than... More

Was this review helpful? Yes 1
Ryan K, Manager at Comfort Inn, responded to this review

It is a pleasure to hear that you had a pleasant stay with our facility. We try our best to do what it takes to keep the quest satisfied and make them feel at home. We hope to see you back to visit again Manager More

Ontario
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 4, 2013 via mobile

Very disappointed with our stay. Have stayed here in the past on several occasions and found this place has really deteriorated. Upon arrival found staff to be very indifferent (booked in advance and our specific request for a room was not honoured). We were then booked into a double double room. Returned to front desk to indicate we requested a... More

Was this review helpful? Yes 1
Ryan K, Manager at Comfort Inn, responded to this review

I am very sorry to hear you disliking to our property. We strive to insure every guest is taken care of in a timely manner and if we cannot take care of it we always like to upgrade our customes to a better room. On this occasion we are unfortunate to hear you didnt like the free upgrade in amenaties,... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Sault Sainte Marie
Comfort Hotel
Comfort Inn Sault Sainte Marie
Sault Sainte Marie Comfort Inn
Address: 4404 I-75 Bus. Spur, Sault Ste. Marie, MI 49783
Phone Number:
Location: United States > Michigan > Sault Ste. Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 18 hotels in Sault Ste. Marie
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
Comfort Inn, a Sault Sainte Marie hotel near Lake Superior State UniversityThe Comfort Inn® hotel is located in beautiful, historic Sault Sainte Marie, MI and minutes from the St. Mary's River and the International Bridge, which provides easy access to Sault Ste. Marie, Ontario. Located within three miles of the hotel are the Soo Locks, Agawa Canyon Train Tour, and many restaurants and museums. The hotel is only 18 miles from Chippewa County International Airport (CIU). We are located off Interstate 75, right next door to Applebee's Neighborhood Grill and Bar, Buffalo Wild Wings, and only two miles from Lake Superior State University (LSSU). We offer you the finest lodging needs at the most northern point in the Eastern Upper Peninsula (EUP). Snowmobilers have direct trail access via a nearby groomed trail during the winter months. Bowling teams can visit Dondee Lanes bowling center, just one-half mile away. This Sault Sainte Marie hotel has free wireless high-speed Internet access throughout the hotel, a private courtyard and picnic area, and a large elegant lobby. Additional hotel amenities include: •Exercise room •Indoor heated pool and hot tub •Meeting room •Pets welcome •Interior corridors Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Coffee makers, irons and ironing boards are included in all rooms. Some rooms come equipped with microwaves and refrigerators. Large suites with partially divided sleeping and sitting areas are offered. We look forward to providing you with exceptional service while you enjoy our Comfort Inn hotel in Sault Sainte Marie, known as "The Gathering Place." ... more   less 
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