this place was just nasty ,bugs all over the place.very very dirty more

Booked a reservation in a wedding block about a year ahead. Called to confirm a week before the wedding and they had a different name for the conformation number they had given us a year ago. I booked a new room but had to convince them to give us the block rate. Than they told us that they had no... more

Amazing how different Best Westerns can be. We went from a really good one in Traverse City to this one in Saugatuck that really surprised us. Although the staff was welcoming, there were some serious issues with cleanliness. When we were putting our kids to bed, we suddenly smelled rotten cheese. We soon learned it was the bed sheets, and... more

nice 2 story hotel about a mile north of downtown saugatuck. great central location. room was clean, service excellent. only drawback, no fridge or microwave in room. Price was good on weekdays, a little expensive on weekends. I would recommend and would use again. more

Expected hotel to not be as quaint as it turned out to be. Beautiful town, excellent, quiet location, had a standard room but was upgraded when I arrived. Room was clean, staff was friendly, hotel was quiet, pool was not crowded and our family was able to enjoy some quality family time together. Compared to the other rates for motels... more

Walked in at about 9pm for room for the evening. Come to find that the price was alittle high for the room. Accepted an upgrade to what I was told was a jacuzzi suite. Get to the room to find a fireplace not a jacuzzi. The mattress was not good! The room was clean and it was quite in the... more

The pool and hot tub are small. The consumables (toilet paper, facial tissue) are the absolute cheapest products they can provide. The continental breakfast was pitiful – generic cereal, a few Dolly Madison pastries, milk, orange juice, cheap coffee. We had a 4-night reservation but checked out a day early because of bad weather approaching cancelling our plans for a... more

We went to stay at this hotel last weekend and we decided to upgrade our room to the suite and we had already paid $100 per night through Expedia . Over the phone the manager Peter told us the room would be an addition $39 a night. Making it $139 a night total. We agreed. When we got there he... more

I have stay here before was very happy however this time when I made my reservation for the week end first I was quoted a price double of what I paid last time and 1/3 above what you have listed for the hotel high range. I was told there was a 24 hour cancelation limit so when I called back... more