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Extended Stay America - Detroit - Roseville

2.5 of 5
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20200 Thirteen Mile Road, Roseville, MI 48066
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Extended Stay America - Detroit - Roseville
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Ranked #5 of 10 Hotels in Roseville
A recent review
4 of 5 stars Reviewed December 5, 2013
SunnyD816 Detroit, Michigan
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Detroit - Roseville
See the most recent reviews
Detroit, Michigan
1 review
4 of 5 stars Reviewed December 5, 2013

The hotel is very clean and I absolutely LOVE that you get that "homey" feel when you are away from home. You are provided with a kitchenette to make your own meals in the convenience of your room. Although my stay was short, I would recommend this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for your great review of our property. I am so glad that you found our hotel to be clean and that it felt like your "home away from home". As well, it is great to read that you enjoyed your room, especially the kitchen. Thank you again for your review. We look forward to seeing you again, should... More 

Rochester, Michigan, United States
1 review
4 of 5 stars Reviewed November 7, 2013

Clean room, no leaky faucet. No dirty toliet. Used the blacklight nothing found. The front desk were nice and friendly. The towels could be a little thicker but for the price that you are paying you can't expect a five star hotel type towel. Free wi-fi is a plus. Cool just pick up and go type of continential breakfast.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed your clean, comfortable room. As well, it is great to know that our staff provided you with such friendly service and that you liked having free WiFi as well as our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you again,... More 

Marine City, Michigan
1 review
3 of 5 stars Reviewed November 5, 2013

Front desk, made me feel like a criminal, they did not communicate with each other, and while there the police were called and it was a very uncomfortable trip to this hotel. We had a room for four, but had service (utensils, etc.) for only three. The silverware and plates and cups did not match and I asked for another... More 

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Mackinac Island, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 22, 2013

I had a family member staying at St Johns Hospital and the social worker gave us a flyer offering a discount to stay at Extended Stay. I called and I mentioned that, she seemed to have no Idea what I talking about. When my family member checked in, they told us we have to book online to get the discount... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay wasn't 100% enjoyable. We strive to ensure that our guest have an exceptional stay. I'm glad to read that you enjoyed your room and the kitchen was a great amenity to you. To make sure this doesn't happen... More 

Roseville, Michigan
2 reviews
2 of 5 stars Reviewed October 21, 2013

I have been staying here for a couple days now and I can already tell this isn't going to be a pleasant stay. When I checked in my room smelled strongly of urine. It's been almost a week and I can still smell it. Also, the comforter that was on the bed had a nice big stain right in plain... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Bob - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the stain on your bed, the smell in your room and our staff being unavailable to assist you during your time of need is truly regrettable. I sincerely apologize for your experience. To make sure this doesn't... More 

Roseville, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 12, 2013 via mobile

After only being checked in for only an hour, we found large cockroaches crawling up wall behind our bed. Called staff into room to witness for herself. Although I had paid $400 cash deposit for a weekly rate, I Still had to wait 24 hours to receive my cash deposit back. It took 4 phone calls before I finally received... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry for the level of cleanliness you experienced while staying at a hotel. Please know, your review has been posted to the wrong property page as our hotel does not require a security deposit and cash refunds will be sent to... More 

Lewiston, Mi
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

My husband and I have stayed at an Extended Stay for work reasons for the last 2 years. We stayed at the one in Canton and the one in Roseville, Mi. We are very happy with the quality of the premises and extremely happy with the helpfulness and courtesy of the staff.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Daniel - I appreciate you taking the time to write such nice things about our hotel and employees. I'm glad that the staff provided exceptional customer service and everything was to your satisfaction. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

2 reviews
2 of 5 stars Reviewed September 15, 2013

Upon arrival Took 20 minutes to check in ...Took another 15 to get a different room... and it was on the third floor and was suppose to be an upgrade... instead of a queen bed which I had booked..... I end up in a room with two twin beds for me and my wife...... so we had to sleep on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced difficulty checking in to the hotel and had to wait a long time for it to complete. As well, I am deeply sorry for the cleanliness issues that you encountered and that the upgraded room type was not... More 

Louisville, Kentucky
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

Price was good- 75 bucks per nite. Room was decent but was showing some wear and tear. There is a full size fridge in the room. The phone in room did not work.There is NO maid service unless you stay for 7 nights. This was not told to us at check in. We gave a credit card to reserve our... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Dayna - Thank you for your recent review of your stay. I am so glad that you enjoyed the full size refrigerator in your room and that you found our staff to be so friendly. Still, I am sorry that our housekeeping policy was not explained to you properly at check-in and that there was an issue with your room.... More 

Roseville, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

Great location. The highlight of this particular Extended Stay is the staff. I frequent this property often. Every time I stay, staff members Teanta, Nicole, Jessica, and Michael create a very welcoming atmosphere for each and every guest who stays there. Decent price, nice location, top notch staff. Hats off to Extended Stay Roseville.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for your great review of our property and the kind comments spoken about Nicole, Teanta, Michael & Jessica. I'm glad that you had such a wonderful experience while staying with us. We are proud to be a part of the premier lodging source for business & leisure travelers looking for a great room at a great rate. Thank... More 

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