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All 10 Roseville hotels

Extended Stay America - Detroit - Roseville

2.5 of 5 Hotel   |   20200 Thirteen Mile Road, Roseville, MI 48066
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64%
Ranked #2 of 10 hotels in Roseville
A recent review
5 of 5 stars reviewed 4 days ago
Alan L Fort Worth, Texas
  • Overview
  • Reviews (54)
  • Photos (16)
  • Amenities
  • Q&A
  • Room tips (10)
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54 people have reviewed this hotel

Traveler rating
    28
    7
    5
    8
    6
See reviews for
7
5
8
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had to be in this area for a son who was hospitalized for over a month. The staff was outstanding. They took care of every need. Room was clean, plenty of utensils etc. Had a two burner stove, full size fridge and microwave and coffee pot.. Was a very quiet environment. Hallways needed painting, but were clean. Very clean... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Alan - Thank you so much for posting a review of our hotel. We are glad to read that our staff provided you with quality service and that you enjoyed your clean, comfortable room. Thank you again for your review. We hope to see you again soon. More

Clinton Township, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for about a month and the hotel is very clean and has a half size kitchen that makes you feel at home, the beds are very comfortable and rates are very resonible and I would have to say there customer service is excellent and they go far beyond to helping the customer, for example nicole the front desk... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Phil - We want to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, so we are very happy to hear that you felt at home during your stay. We are so glad that you enjoyed your clean, comfortable room and your fully... More

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Upon entering the room used soap was in the shower, hair in the shower, hair in the bed, and a huge urine stain on the mattress under the sheets. Wouldn't recommend staying here. The hallway was also a sign of how filthy this hotel was.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The cleanliness issues in your room are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will be retraining on our cleanliness standards to ensure that issues like these are not repeated. The staff and I appreciate your comments, as it will only help us... More

Columbus, Ohio
1 review
1 of 5 stars Reviewed 3 weeks ago

room smelled like something was burning, 1st floor windows left wide open. room was filthy, dirty toe nails on floor, stove gross with food and grease, dead bugs in room, nothing was cleaned. complained but no one came to clean room. developed itchy red rash 1st night. bed and towels stained and had black hairs in them. would have left... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I met with the staff, and I will be retraining them on our standards to ensure that these issues are not repeated. The staff and I appreciate your comments, as it will only help us... More

Covington, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

One month stay for work. Hotel clean, room spacious and comfortable. Teanta at the front desk was exceptionally helpful in assisting with the room of my choice, great monthly rate and information regarding local UPS service which I required for work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Paul - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our clean, spacious, and comfortable rooms. I am so pleased to hear that Teanta provided exceptional services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

1 review
5 of 5 stars Reviewed June 11, 2014 via mobile

The room had a full size refrigerator and two burners which was great since we stayed here for 60 days. We had an issue with the 1-800 number but Teanta and Mark at the front desk were awesome helping resolve things. The customer service was great and overall we enjoyed our stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the full size refrigerator and two burners and most of all our great customer service. It is great to hear that Teanta and Mark were able to solve the issue you had with the 1-800 number. Thank... More

Southfield, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 6, 2014

With today's fast pace and unknown circumstances, if you are in the need of a place to stay for a extended period of time. while you are having major home repair, or waiting to move in to your new home or a summer fishing trip, etc.. You want some comforts of home to lesson the pressure Extended Stay America has... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I want to thank you for taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed your clean, spacious room, our location and the great customer service provided by our friendly staff. It's great to hear that we could provide you with a "home away from home" experience during your move. Thank you... More

1 review
4 of 5 stars Reviewed May 28, 2014 via mobile

Stayed here for a home renovation, it was clean and we'll maintained, we were greeted enthusiastically every time we came in and everyone was very friendly. The room was large with a nice kitchenette and extra large bathroom. The room smelled clean upon entering, the only smells were of cooking in other rooms as you walked the hall ways. I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that your stay was comfortable and clean and you were always greeted enthusiastically. We hope to see you again soon. More

Portland, Oregon
1 review
5 of 5 stars Reviewed May 27, 2014

My friend and I stay for a few days on business and the hotel was clean and the staff was very nice and helpful. The rooms were adequate and well stocked. There were several instances where we passed by the front desk and the associates were always willing to offer help or ask if we needed anything.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you found your room to be clean and our staff to be helpful during your stay with us. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to see you again,... More

1 review
1 of 5 stars Reviewed May 2, 2014

Me and my girl tried to stay the night. After roughly an hour or so the smell of bleach or a cleaning product used in the room made us both very sick to our stomachs. There was 2 small almost throw pillows on bed. The chair in the room looked like it was picked out from the garbage. We also... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and the level of cleanliness in you room. Please know, I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. If you would like to discuss... More

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Additional Information about Extended Stay America - Detroit - Roseville

Address: 20200 Thirteen Mile Road, Roseville, MI 48066
Phone Number:
Location: United States > Michigan > Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Roseville 2.5*
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Also Known As:
Extended Stay Roseville
Roseville Extended Stay

16 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
110

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