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All 10 Roseville hotels

Extended Stay America - Detroit - Roseville

2.5 of 5 Hotel   |   20200 Thirteen Mile Road, Roseville, MI 48066
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Ranked #3 of 10 Hotels in Roseville
A recent review
5 of 5 stars Reviewed October 5, 2014
GLSTEARLEYII San Diego, California
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57 reviews from our community

Traveler rating
    29
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    5
    8
    8
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8
5
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Diego, California
2 reviews
5 of 5 stars Reviewed October 5, 2014

I am a college student from San Diego, California and I am currently staying at the Extended Stay America Hotel in Roseville, Michigan while attending a Graduate Program at Wayne State University in Detroit. From the moment I arrived at this hotel I have had nothing but a great experience. The hotel is very clean and quiet. Very reasonable rates.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you so much for posting a review of our property. I'm glad to hear that Toni, Rob, Nicole and Michelle have made your stay perfect. We are proud to have provided you a clean and quiet room at a convenient location. The staff and I would like to thank you again for posting your review. We look forward to... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 28, 2014

My power has been out the last couple of days and I rented a room here for the night. It was TERRIBLE. When I arrived I was told the elevator was not working..STRIKE 1. I was given a room on the 2nd floor so that meant I had to walk up 2 flights of stairs with my bags and my... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear that elevator was not functioning during your stay and that you experienced a smoke odor. We will work with our housekeeping staff to make sure our rooms are thoroughly cleaned and smell fresh prior to our guest's arrival. We will also have... More

Murfreesboro, Tennessee
1 review
1 of 5 stars Reviewed August 17, 2014 via mobile

Rooms smell bad, carpet is filthy, comforter was not clean, carpet mites, fleas. Working girls in facilities. Only thing positive, staff was nice.Manager seemed not to care about concerns. They were rated 21/2 stars, it is more a 1. Worse place I have ever stayed.

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Detroit - Roseville, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the condition and cleanliness issues of your room is unacceptable. We are very sorry for your experience. In response to your feedback, I will be working with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated.... More

Fort Worth, Texas
1 review
5 of 5 stars Reviewed July 20, 2014

I had to be in this area for a son who was hospitalized for over a month. The staff was outstanding. They took care of every need. Room was clean, plenty of utensils etc. Had a two burner stove, full size fridge and microwave and coffee pot.. Was a very quiet environment. Hallways needed painting, but were clean. Very clean... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Alan - Thank you so much for posting a review of our hotel. We are glad to read that our staff provided you with quality service and that you enjoyed your clean, comfortable room. Thank you again for your review. We hope to see you again soon. More

Clinton Township, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 13, 2014

Stayed here for about a month and the hotel is very clean and has a half size kitchen that makes you feel at home, the beds are very comfortable and rates are very resonible and I would have to say there customer service is excellent and they go far beyond to helping the customer, for example nicole the front desk... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Phil - We want to thank you for taking the time to post a review of your stay. We strive to provide our guests with a "home away from home" experience, so we are very happy to hear that you felt at home during your stay. We are so glad that you enjoyed your clean, comfortable room and your fully... More

1 review
3 of 5 stars Reviewed July 3, 2014 via mobile

Upon entering the room used soap was in the shower, hair in the shower, hair in the bed, and a huge urine stain on the mattress under the sheets. Wouldn't recommend staying here. The hallway was also a sign of how filthy this hotel was.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The cleanliness issues in your room are unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will be retraining on our cleanliness standards to ensure that issues like these are not repeated. The staff and I appreciate your comments, as it will only help us... More

Columbus, Ohio
1 review
1 of 5 stars Reviewed July 2, 2014

room smelled like something was burning, 1st floor windows left wide open. room was filthy, dirty toe nails on floor, stove gross with food and grease, dead bugs in room, nothing was cleaned. complained but no one came to clean room. developed itchy red rash 1st night. bed and towels stained and had black hairs in them. would have left... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

The feedback provided in your review is much appreciated. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I met with the staff, and I will be retraining them on our standards to ensure that these issues are not repeated. The staff and I appreciate your comments, as it will only help us... More

Covington, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

One month stay for work. Hotel clean, room spacious and comfortable. Teanta at the front desk was exceptionally helpful in assisting with the room of my choice, great monthly rate and information regarding local UPS service which I required for work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Paul - I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our clean, spacious, and comfortable rooms. I am so pleased to hear that Teanta provided exceptional services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

1 review
5 of 5 stars Reviewed June 11, 2014 via mobile

The room had a full size refrigerator and two burners which was great since we stayed here for 60 days. We had an issue with the 1-800 number but Teanta and Mark at the front desk were awesome helping resolve things. The customer service was great and overall we enjoyed our stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the full size refrigerator and two burners and most of all our great customer service. It is great to hear that Teanta and Mark were able to solve the issue you had with the 1-800 number. Thank... More

Southfield, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 6, 2014

With today's fast pace and unknown circumstances, if you are in the need of a place to stay for a extended period of time. while you are having major home repair, or waiting to move in to your new home or a summer fishing trip, etc.. You want some comforts of home to lesson the pressure Extended Stay America has... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I want to thank you for taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed your clean, spacious room, our location and the great customer service provided by our friendly staff. It's great to hear that we could provide you with a "home away from home" experience during your move. Thank you... More

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Additional Information about Extended Stay America - Detroit - Roseville

Address: 20200 Thirteen Mile Road, Roseville, MI 48066
Phone Number:
Location: United States > Michigan > Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Roseville 2.5*
Number of rooms: 110
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Also Known As:
Extended Stay Roseville
Roseville Extended Stay

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