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All 10 Roseville hotels

Extended Stay America - Detroit - Roseville

2.5 of 5 Hotel   |   20200 Thirteen Mile Road, Roseville, MI 48066
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Extended Stay America - Detroit - Roseville
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63%
Ranked #2 of 10 hotels in Roseville
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed December 5, 2013
SunnyD816 Detroit, Michigan
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44 people have reviewed this hotel

Traveler rating
    22
    6
    4
    8
    4
See reviews for
5
5
7
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
2 of 5 stars Reviewed 5 weeks ago

Have never stayed at a hotel priced so cheap and won't again. Learned my lesson. No shampoo/conditioner in room. No hair dryer - had to go to front desk. One sheet on the bed and very thin comforter - had to crank the heat. Checked in at 11 and had to deal with person through a closed gate like a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that you were not offered any shampoo or hair dryer, gates not opened and that you were not able to dial out from the telephone. Please note that we are in the process of making upgrades to our linens. However the coffee does come with the filter... More

Detroit, Michigan
1 review
4 of 5 stars Reviewed December 5, 2013

The hotel is very clean and I absolutely LOVE that you get that "homey" feel when you are away from home. You are provided with a kitchenette to make your own meals in the convenience of your room. Although my stay was short, I would recommend this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for your great review of our property. I am so glad that you found our hotel to be clean and that it felt like your "home away from home". As well, it is great to read that you enjoyed your room, especially the kitchen. Thank you again for your review. We look forward to seeing you again, should... More

Rochester, Michigan, United States
1 review
4 of 5 stars Reviewed November 7, 2013

Clean room, no leaky faucet. No dirty toliet. Used the blacklight nothing found. The front desk were nice and friendly. The towels could be a little thicker but for the price that you are paying you can't expect a five star hotel type towel. Free wi-fi is a plus. Cool just pick up and go type of continential breakfast.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed your clean, comfortable room. As well, it is great to know that our staff provided you with such friendly service and that you liked having free WiFi as well as our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you again,... More

Marine City, Michigan
1 review
3 of 5 stars Reviewed November 5, 2013

Front desk, made me feel like a criminal, they did not communicate with each other, and while there the police were called and it was a very uncomfortable trip to this hotel. We had a room for four, but had service (utensils, etc.) for only three. The silverware and plates and cups did not match and I asked for another... More

Was this review helpful? Yes
Mackinac Island, Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 22, 2013 via mobile

I had a family member staying at St Johns Hospital and the social worker gave us a flyer offering a discount to stay at Extended Stay. I called and I mentioned that, she seemed to have no Idea what I talking about. When my family member checked in, they told us we have to book online to get the discount... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay wasn't 100% enjoyable. We strive to ensure that our guest have an exceptional stay. I'm glad to read that you enjoyed your room and the kitchen was a great amenity to you. To make sure this doesn't happen... More

Roseville, Michigan
2 reviews
2 of 5 stars Reviewed October 21, 2013

I have been staying here for a couple days now and I can already tell this isn't going to be a pleasant stay. When I checked in my room smelled strongly of urine. It's been almost a week and I can still smell it. Also, the comforter that was on the bed had a nice big stain right in plain... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Bob - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the stain on your bed, the smell in your room and our staff being unavailable to assist you during your time of need is truly regrettable. I sincerely apologize for your experience. To make sure this doesn't... More

Roseville, Michigan
2 reviews
1 of 5 stars Reviewed October 12, 2013 via mobile

After only being checked in for only an hour, we found large cockroaches crawling up wall behind our bed. Called staff into room to witness for herself. Although I had paid $400 cash deposit for a weekly rate, I Still had to wait 24 hours to receive my cash deposit back. It took 4 phone calls before I finally received... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry for the level of cleanliness you experienced while staying at a hotel. Please know, your review has been posted to the wrong property page as our hotel does not require a security deposit and cash refunds will be sent to... More

Lewiston, Mi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

My husband and I have stayed at an Extended Stay for work reasons for the last 2 years. We stayed at the one in Canton and the one in Roseville, Mi. We are very happy with the quality of the premises and extremely happy with the helpfulness and courtesy of the staff.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Daniel - I appreciate you taking the time to write such nice things about our hotel and employees. I'm glad that the staff provided exceptional customer service and everything was to your satisfaction. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

2 reviews
2 of 5 stars Reviewed September 15, 2013 via mobile

Upon arrival Took 20 minutes to check in ...Took another 15 to get a different room... and it was on the third floor and was suppose to be an upgrade... instead of a queen bed which I had booked..... I end up in a room with two twin beds for me and my wife...... so we had to sleep on... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced difficulty checking in to the hotel and had to wait a long time for it to complete. As well, I am deeply sorry for the cleanliness issues that you encountered and that the upgraded room type was not... More

Louisville, Kentucky
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

Price was good- 75 bucks per nite. Room was decent but was showing some wear and tear. There is a full size fridge in the room. The phone in room did not work.There is NO maid service unless you stay for 7 nights. This was not told to us at check in. We gave a credit card to reserve our... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Roseville, responded to this review

Dayna - Thank you for your recent review of your stay. I am so glad that you enjoyed the full size refrigerator in your room and that you found our staff to be so friendly. Still, I am sorry that our housekeeping policy was not explained to you properly at check-in and that there was an issue with your room.... More

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Additional Information about Extended Stay America - Detroit - Roseville

Also Known As:
Extended Stay Roseville
Roseville Extended Stay
Address: 20200 Thirteen Mile Road, Roseville, MI 48066
Phone Number:
Location: United States > Michigan > Roseville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Roseville 2.5*
Reservation Options:
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