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Quality Inn & Suites Romulus

Certificate of Excellence
2.0 of 5
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9555 Middlebelt Road, Romulus, MI 48174
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Quality Inn & Suites Romulus
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Ranked #7 of 26 Hotels in Romulus
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
torrancemiller Torrance, California
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268 reviews from our community

Traveler rating
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    41
    27
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Torrance, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I agree with the general reviews. The Front Desk Manager Galila (Her 5 stars brought the overall experience to 4) is one of the best persons I have dealt with, from my call in reservation to her greeting and positive personality at check in. With her gracious attitude and attention to detail, I see her owning and managing very soon.... More 

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lyle7692
Top Contributor
89 reviews 89 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The breakfast was pretty forgettable, but it was there. Rooms were clean and comfortable. We were not disturbed by planes! But the best feature was that we didn't have to drive to a parking lot for long term parking! They drove it there and the shuttled picked us up at the hotel. We were pleased.

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Thank you for your feedback on your recent stay. We wish that you would have had a better experience with our breakfast, so we would like for you to return to us in the future. We are glad you found our valet parking convienent and helpful. Again, we hope to see you again! Thank you for staying at the Quality... More 

Windsor, Canada
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second time here before our flight. Clean, very friendly, on time shuttles. We would highly recommend this hotel. Very welcoming place. Kudos to the Front Desk Staff for doing a great job. I felt like I was coming home to family. Will see you again!

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Loyal Guest, Thank you for returning to us once again! I am very happy to hear that you loved your stay once again. Come back and witness the upgrades we are making to our hotel in the near future! Sincerely, Management Quality Inn & Suites DTW More 

Gaylord, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived for an overnight with the park/fly package. Nice hotel and Manager very cooperative. Upgraded to third floor King at request. No problems. We reserved our airport transport for 6 AM Thursday morning and the driver was there on time, Great!! We loaded the passengers and luggage from the Quality and then proceeded to the neighboring Days Inn for... More 

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for the kind comments about your most recent stay. I am glad that the accommodations we provide, and am making efforts to perfect the experience for our guests. Come see us again for more deals and steals on parking packages. Thank you once again! Management Quality Inn and Suites DTW More 

1 review
5 of 5 stars Reviewed 2 weeks ago

After a week in Mexico we came back where our car was parked, only to find out that the battery was dead and the car did not start. I went to the front desk and told the receptionist that I was going to call AAA. Heather Davis (General Manager) heard that and said "no do not call AAA I will... More 

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for the business and wonderful compliment. It is completely our pleasure to be able to help you out and make things more convenient for you. Please continue to return to us ! Thank you, Management Quality Inn & Suites DTW More 

Rochester, Michigan
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Christa, the sales and marketing manager helped us check in at the front desk. Her big smile and perky attitude was a good start to a pleasant stay. There were 10 of us traveling together. We all met up for breakfast, which we all thought was adequate for what we paid for the room w/parking. None of my friends complained... More 

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello Satisfied Guest! On behalf of myself, Christa, and my whole staff, I would like to thank you greatly for taking the time to share how much you loved your stay with other travelers online. You gave us such a glowing review! Thank you once again and we can not wait to see you again. Management Quality Inn & Suites... More 

1 review
5 of 5 stars Reviewed February 23, 2015

I can't express how much I appreciate my stay here at Quality Inn. From the time I walked in I was noticed and appreciated Alyssa is helpful and generally kind . I like to Quality Inn having Alyssa as an employee.

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello loyal and valued guest, Thank you for such a wonderful review. Please know that it is completely our pleasure to provide you with superior service. We are all so happy to see that you took notice! Come see us again! Thank you once again Management Quality Inn & Suites DTW More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 17, 2015

The staff are friendly enough, but that about this place is has going for it. The room quite frankly is filthy. We are getting ready to check out and plan to relay this to the front desk staff. For example, it's very clear the carpet was not vacuumed. It's also good for potential guests to know that when you stay... More 

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Valued Guest, I would like to apologize to you for your unsatisfactory stay. We strive to have every guest leave our hotel happy, and are sad to see that we were not able to do so in your case. Our property will be undergoing some huge changes in the near future, and we would love to have you return... More 

London, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 14, 2015

When we first checked in, the room we were given didn't have a working safe, so the staff gave us another room, upgraded to a suite. The hotel was dated, but handy for the airport, only thing I didn't like about the parking was that it was Valet parking, and had to wait for my keys on our return from... More 

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gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for taking advantage of our Park and Fly program! I am delighted to tell you that we will be undergoing some major updates here soon at the Quality Inn and Suites DTW. These changes will take effect very shortly I would love to have you come stay with us again so that you can experience these changes... More 

Detroit
Contributor
11 reviews 11 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2015

We stay here when we have early flights from DTW. The first time we stayed, I was a little nervous because the building is somewhat dated, but the room was very clean. We've not been disappointed once in our return trips. They serve a hot breakfast in a small-ish dining area, but we are usually out early and don't have... More 

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gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for your comments! I am glad to hear you took advantage of our park and fly option. Your feedback is valuable to our team, as we look for ways to better our hotel and services. I would love to see you again so that you can witness the adjustments we make in regards to what we fell... More 

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