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Quality Inn & Suites Romulus

Certificate of Excellence
2.0 of 5
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9555 Middlebelt Road, Romulus, MI 48174
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Quality Inn & Suites Romulus
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Ranked #8 of 26 Hotels in Romulus
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Simon S Midland, MI
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276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Midland, MI
Top Contributor
82 reviews 82 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nearly perfect lodging in romulus near Metro Airport. Amazing to see planes departing and arriving from the hotel room. Pros: friendly sales manager, decent sized rooms, good breakfast, Q shower with blasting hot water, friendly housekeeper, location, very warm guestroom (first hotel ever been to that is warm), staff trained very well! Cons: renovation is coming soon, less amount of... More 

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Oak Ridge, Tn
Top Contributor
263 reviews 263 reviews
38 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I made my reservation online but called the hotel to specifically ask for a ground floor room. Krista the clerk took care of my request and was very helpful. Check-in that evening was with Bridgette who got me into my room in a matter of minutes and explained the breakfast hours and other particulars of the hotel. The hotel wi-fi... More 

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Dear Bryan, Thank you so so much for all the wonderful things you shared about our staff and your stay. We love our hotel and love our guests even more!! It is truly the most rewarding when our guests leave with such a great feeling about their stay. We hope that you will return to us again,as we would love... More 

Tecumseh, ON
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had an enjoyable stay at the Quality Inn and Suites. The front desk staff were friendly and the continental breakfast was nice. The rooms need updating though. The pillows were not comfortable at all, but the sheets seemed clean and fresh. The shower was ok, it was hot but the shower head was not great. The free airport shuttle... More 

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Dear valued guest, Glad to hear that the airport shuttle was prompt and you found it convienent for your travel needs. We wanted to share with you our plans for updates and improvements to be completed on our hotel this year. We hope that you will stay with us again in the future, so you may see first hand all... More 

Grand Forks, North Dakota
1 review
1 of 5 stars Reviewed 3 weeks ago

We waited almost 45 minutes to check in after having reservations for over a month. Even though we had requested two adjoining rooms three different times (at one point, the hotel clerk could not even find our two reservations!) over the past two weeks, we were unable to get the adjoining rooms the first night. This occurred in spite of... More 

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Dear Mr.Allen, Please accept on behalf of the entire staff of our Quality Inn & Suites, our most sincere apologies. We all truly care about the experience guests have when choosing to stay with us. So when a guest stay fails to be a great one, it makes us ask ourselves, where did we fall short, what can we do... More 

Salt Lake City
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

Soft towels, large soaps, clean room, friendly staff, shuttle from airport--they've got it all at a very fair price! .......................................................................................................

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Thank you for taking the time to review your stay with us. We believe that a comfortable stay should not have to "break the bank". We offer a quality stay, at an affordable price, while never compromising the true Quality of the guest experience. We would love to see you return to us for any business that may bring you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I would personally like to thank all of the staff during my transition from home to home . I have stayed here for a month, every morning, noon, and night there has been a smiling face at the desk asking me if everything is going okay. The breakfast is hot and ready at 5am, the shuttle service is accurate every... More 

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Thank you for sharing your experience at our property. We are glad that your stay with us was a great one! It is our mission for every guest to share that same experience. Our staff will continue to provide a warm welcome and and comfortable rooms with hopes that you will return in the future! Thank you for choosing Quality... More 

Hornell, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 4, 2015

Classic airport hotel. Great for plane spotters as it is directly across the street from DTW! We were staying as a group of 8 for a conference in downtown Detroit. 15-20 minute drive to downtown. We stayed two nights. They gave 4 of us 2 connecting rooms which was nice. Definitely worth visiting the Wings bar/grill at the Day's Inn... More 

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gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Dear Guest, I am glad to hear that you were greeted so nicely by our hotel staff. We all strive to ensure a great experience, that is why we are in the planning stages of an interior renovation. We hope that you will return to us, so we may have a chance to show you the type of stay we... More 

Torrance, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 27, 2015

I agree with the general reviews. The Front Desk Manager Galila (Her 5 stars brought the overall experience to 4) is one of the best persons I have dealt with, from my call in reservation to her greeting and positive personality at check in. With her gracious attitude and attention to detail, I see her owning and managing very soon.... More 

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gmmi101, Director of Sales at Quality Inn & Suites Romulus, responded to this review

Dear Valued Guest, Thank you for sharing your experience with our staff in such a gracious way! We love what we do, and want each and everyone of our guests to walk away feeling that they are valued by us. Were glad that your enjoyed your stay and hope to see you again! Sincerley, Quality Inn & Suites Management More 

lyle7692
Top Contributor
89 reviews 89 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 25, 2015

The breakfast was pretty forgettable, but it was there. Rooms were clean and comfortable. We were not disturbed by planes! But the best feature was that we didn't have to drive to a parking lot for long term parking! They drove it there and the shuttled picked us up at the hotel. We were pleased.

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Thank you for your feedback on your recent stay. We wish that you would have had a better experience with our breakfast, so we would like for you to return to us in the future. We are glad you found our valet parking convienent and helpful. Again, we hope to see you again! Thank you for staying at the Quality... More 

Windsor, Canada
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2015

This was our second time here before our flight. Clean, very friendly, on time shuttles. We would highly recommend this hotel. Very welcoming place. Kudos to the Front Desk Staff for doing a great job. I felt like I was coming home to family. Will see you again!

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Loyal Guest, Thank you for returning to us once again! I am very happy to hear that you loved your stay once again. Come back and witness the upgrades we are making to our hotel in the near future! Sincerely, Management Quality Inn & Suites DTW More 

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