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All 25 Romulus hotels

Quality Inn & Suites Romulus

2.0 of 5 Hotel   |   9555 Middlebelt Road, Romulus, MI 48174
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70%
Ranked #8 of 25 Hotels in Romulus
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Peter R Portage, Michigan
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234 reviews from our community

Traveler rating
    102
    56
    35
    25
    16
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57
58
29
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Ann Arbor, Michigan
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Was sent here when Delta cancelled my flight and I will never stay again. First the positives - shuttle was timely and front desk staff polite. Absolutely everything else was awful. The room was filthy, only two of the lights in the room actually worked and it stunk. I kept my shoes on because the carpet was so dirty. I... More

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Christi, Our greatest apologies go out to you for this experience you had at our place on your recent stay. Please contact the hotel directly at (7340 946-1400 so that we can aquire more information from you so that we can correct this matter. The last thing we would want is for any guest to walk away unhappy with... More

Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

If I was not so exhausted and tired I would have found a Marriott or Hampton Inn. Delta cancelled my flight, I needed to get home, my mother is ill. You all say non-smoking and this was awful.Nasty sheets, corners and dirt and grim all in the room. I sleep on the edge with a towel on my pillow and... More

Was this review helpful? Yes 1
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Valued Guest, My sincerest apologies go out to you for the terrible time you experienced on your recent unexpected visit to our facility. Please pardon the mishap as I can assure you this is not a common occurrence. I am surely going to look into this and see that it Is dealt with to your satisfaction. With great apology,... More

Portage, Michigan
1 review
5 of 5 stars Reviewed 1 week ago NEW

The value and service were both very good. The staff at the front desk were friendly and helpful. Getting settled in took a bit of time. First, we accidentally got a room with more beds than needed; we were then given a different room and had the rate lowered with no problem. There was an issue with the second room... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! I would like to take the time out, as you have, to thank you for these wonderful comments about your stay at our hotel! Thank you also for your business. We surely hope to see you again sometime in the near future! Management Quality Inn and Suites DTW More

Vassar, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Just 1 night before flying out of DTW but, the room was clean, the breakfast was all that was needed, the staff was very friendly and helpful. The free shuttle was timely, no need to hurry since we were so close to the airport. Will stay there again should the need arise!

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! Thank you kindly for your review on our hotel! Your comments and feedback are truly beneficial and, not to mention, encouraging to our team. On your next trip, we would love to have you utilize our amenities again, so that we can show you an even better stay! Sincerely, Management Quality Inn and Suites DTW More

Davenport, Iowa
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

My flight was rerouted to Detroit after bad storms left is circling over Chicago for an hour. Wound up having to spend the night to catch a new flight out. The staff was awesome! Very friendly and understanding. Very helpful! The hotel needs to be updated. It's a little worn and old. Room was clean, very quiet(other than planes from... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! Thank you for your kind comments and your business! I appreciate the time you took to share your experience with the travelers on Trip Advisor! We will be waiting for your return. Regards, Management Quality Inn and Suites DTW More

Pokhara, Nepal
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The willingness to help, by each worker we met, was above and beyond. The breakfast bar was constantly replenished, refreshed and done cheerfully! Reception staff, night and morning, were kind, willing and happy to help.

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for your delightful comments on our hotel and it's staff! We are so thankful to have you share your pleasant experience here on Trip Advisor. Please come see us again for more superior service! Management Quality Inn and Suites DTW More

1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is a good value. However, the internet connection was extremely slow and the connection to the Wifi was very iffy. It's very hard to get anything done online with this type of connection. If they don't change that, I won't be staying there again.

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Randy, We are so glad that you wrote feedback for us on your last stay. After reading this comment, we are definitely going to look into our internet service, and make sure this problem does not re-occurr. We are happy that you enjoyed the other aspects of our hotel, but we do strive to satisfy our guests in ALL... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This is the first time I stayed here but Heather Davis did an outstanding job. She represents the hotel chain superbly. I don't know her personally but I'd say give her a promotion and a raise. Thank you Mr. Tomczak

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Valued Guest, I thank you so greatly for the wonderful compliment you issued to me on your last stay here. We definitely strive here to make memorable impressions on our guests, which makes me so happy to read that I have. Please return so that you can continue to experience the 5 star customer service that we try and... More

Neenah, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We we're put up at this hotel when our flight to Amsterdam was cancelled. The staff were amazingly friendly and helpful, very comfy beds, clean rooms and a nice breakfast area with complimentary coffee. It's not the Ritz by any means, but I'd recommend to anyone needing somewhere to stay at Detroit airport. In this case, you get more than... More

Was this review helpful? Yes
gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Hello Happy Customer! Thank you for your wonderful feedback for our hotel! We so appreciate the compliments and suggestions to the other travelers. Our staff strives to make it always a Quality stay, so your observations of this truly made our day! We hope that your next stay is an intended one, and that you come back to us! Regards,... More

Jackson, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This motel is close to Detroit Metro Airport. The motel was spotless. The room was clean and the beds were comfortable. The price was very reasonable. The staff were wonderful. I have traveled much of the USA and I can say the service at this motel was the best by far. My husband and I had a bit of a... More

Was this review helpful? Yes
gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Our New Happy Customer, We are so delighted to hear that we will now be your hotel of choice from this day forward! Thank you for sharing your positive experience with other travelers, so that they can hear of the impeccable customer service that we aim to provide. We truly do appreciate your compliments, and it was our pleasure to... More

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Additional Information about Quality Inn & Suites Romulus

Address: 9555 Middlebelt Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Romulus 2*
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Also Known As:
Quality Inn & Suites Romulus Hotel Romulus
Quality Inn And Suites Romulus
Quality Inn Romulus
Quality Inn Hotel Romulus
Romulus Quality Inn

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