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All 26 Romulus hotels

Quality Inn & Suites Romulus

2.0 of 5 Hotel   |   9555 Middlebelt Road, Romulus, MI 48174
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Ranked #7 of 26 Hotels in Romulus
Certificate of Excellence 2014
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237 reviews from our community

Traveler rating
    104
    56
    36
    25
    16
See reviews for
57
58
29
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Well as a regular at this great hotel . that is close to detroit metro airport i would highly recommend this high quality Hotel . on any visit to the Detroit metro area .. on first walking into the hotel you will meet the front desk girl Christas with her cheerful & helpful smile .. & close by you will... More

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Portsmouth, United Kingdom
Top Contributor
75 reviews 75 reviews
57 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Quality Inn & Suites Romulus is a 10 minute free shuttle bus drive from Detroit Airport. To get hotel shuttle buses it is necessary to go up from the Arrival level and across the footbridge to the multistorey car park then take the escalaror down to the left just before the car park where all the hotel buses will... More

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gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Dear James, Thank you for staying with us on your most recent trip. On behalf of me and my whole staff, I would like to apologize to you. The last thing we want is for one of our guests to leave unhappy, or less than satisfied. Please give us the opportunity to make it up to you by giving you... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The room and staff were great. Very clean. The staff was very friendly. No wait for the hotel shuttle to and from the airport either, the driver loaded and unloaded our bags, too. The only thing that could be improved, would be to have someone other than the person at the front desk get the free hot breakfast ready. She... More

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gmmi101, General Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for your recent stay! We are so pleased to hear that you took advantage of our Park and Fly option, and that it worked so well for you! Your feedback about the breakfast set up is definitely being taken into account, as we will work on this issue as soon as possible. We all hope to see... More

Ann Arbor, Michigan
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 16, 2014

Was sent here when Delta cancelled my flight and I will never stay again. First the positives - shuttle was timely and front desk staff polite. Absolutely everything else was awful. The room was filthy, only two of the lights in the room actually worked and it stunk. I kept my shoes on because the carpet was so dirty. I... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Christi, Our greatest apologies go out to you for this experience you had at our place on your recent stay. Please contact the hotel directly at (7340 946-1400 so that we can aquire more information from you so that we can correct this matter. The last thing we would want is for any guest to walk away unhappy with... More

Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 15, 2014

If I was not so exhausted and tired I would have found a Marriott or Hampton Inn. Delta cancelled my flight, I needed to get home, my mother is ill. You all say non-smoking and this was awful.Nasty sheets, corners and dirt and grim all in the room. I sleep on the edge with a towel on my pillow and... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Valued Guest, My sincerest apologies go out to you for the terrible time you experienced on your recent unexpected visit to our facility. Please pardon the mishap as I can assure you this is not a common occurrence. I am surely going to look into this and see that it Is dealt with to your satisfaction. With great apology,... More

Portage, Michigan
1 review
5 of 5 stars Reviewed September 14, 2014

The value and service were both very good. The staff at the front desk were friendly and helpful. Getting settled in took a bit of time. First, we accidentally got a room with more beds than needed; we were then given a different room and had the rate lowered with no problem. There was an issue with the second room... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! I would like to take the time out, as you have, to thank you for these wonderful comments about your stay at our hotel! Thank you also for your business. We surely hope to see you again sometime in the near future! Management Quality Inn and Suites DTW More

Vassar, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 5, 2014

Just 1 night before flying out of DTW but, the room was clean, the breakfast was all that was needed, the staff was very friendly and helpful. The free shuttle was timely, no need to hurry since we were so close to the airport. Will stay there again should the need arise!

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! Thank you kindly for your review on our hotel! Your comments and feedback are truly beneficial and, not to mention, encouraging to our team. On your next trip, we would love to have you utilize our amenities again, so that we can show you an even better stay! Sincerely, Management Quality Inn and Suites DTW More

Davenport, Iowa
1 review
4 of 5 stars Reviewed August 26, 2014 via mobile

My flight was rerouted to Detroit after bad storms left is circling over Chicago for an hour. Wound up having to spend the night to catch a new flight out. The staff was awesome! Very friendly and understanding. Very helpful! The hotel needs to be updated. It's a little worn and old. Room was clean, very quiet(other than planes from... More

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gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Greetings! Thank you for your kind comments and your business! I appreciate the time you took to share your experience with the travelers on Trip Advisor! We will be waiting for your return. Regards, Management Quality Inn and Suites DTW More

Pokhara, Nepal
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2014

The willingness to help, by each worker we met, was above and beyond. The breakfast bar was constantly replenished, refreshed and done cheerfully! Reception staff, night and morning, were kind, willing and happy to help.

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Hello! Thank you for your delightful comments on our hotel and it's staff! We are so thankful to have you share your pleasant experience here on Trip Advisor. Please come see us again for more superior service! Management Quality Inn and Suites DTW More

1 review
3 of 5 stars Reviewed August 22, 2014

This hotel is a good value. However, the internet connection was extremely slow and the connection to the Wifi was very iffy. It's very hard to get anything done online with this type of connection. If they don't change that, I won't be staying there again.

Was this review helpful? Yes
gmmi101, Manager at Quality Inn & Suites Romulus, responded to this review

Dear Randy, We are so glad that you wrote feedback for us on your last stay. After reading this comment, we are definitely going to look into our internet service, and make sure this problem does not re-occurr. We are happy that you enjoyed the other aspects of our hotel, but we do strive to satisfy our guests in ALL... More

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Additional Information about Quality Inn & Suites Romulus

Address: 9555 Middlebelt Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Romulus 2*
Number of rooms: 124
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Also Known As:
Quality Inn & Suites Romulus Hotel Romulus
Quality Inn And Suites Romulus
Quality Inn Romulus
Quality Inn Hotel Romulus
Romulus Quality Inn

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