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Four Points by Sheraton Detroit Metro Airport

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8800 Wickham Road, Romulus, MI 48174
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Four Points by Sheraton Detroit Metro Airport
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155 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Annapolis, Maryland
Level Contributor
561 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was on the fourth floor of the hotel and noticed that the one wing was being renovated. The rooms really need it. Hopefully the renovation will carry through the entire hotel. I really dislike the strong smell of Febrize or air spray when I enter my room. It makes me immediately think they are trying to cover an unpleasant... More 

Was this review helpful? Yes
Sapporo, Japan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

All hotels around the airport are very similar to each other. Facility, amenity, price, location, etc. Then what makes diffence? I think people working there. Employees wokring at reception are very nice, kind and helpful. People at the restaurant/bar are very pleasant. I'm staying at the hotel right now. I'm checking out tomorrow. If I need to come to Detroit... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Tosh S, Our team is truly dedicated to providing the very best experience for our guests, so we are thrilled to hear our team exceeded your expectations during your recent stay. Thank you for taking the time to acknowledge the work of our team, and we look forward to hosting you again should you return to the Detroit area... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 26, 2015

Don't confuse this hotel with the Sheraton Detroit Metro Airport which is very nice but one-third mile down the road. Condition of the hotel is terrible with construction / repair to water damage on most floors. Manager NOT on site and reflected in employees' lazy behavior. Took 40 minutes of waiting next to the bar to get any attention and... More 

Was this review helpful? Yes 3
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Mark S, We are very sorry for failing to meet your expectations in addition to the inconveniences you encountered during your stay. Our team is dedicated to provide our guests with attentive service, and we regret that this was not your experience. We appreciate you sharing this feedback with us, and we will work with our team to ensure... More 

Newark, New Jersey
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 4, 2015

The staff at the front desk is fantastic! Always very accommodating. Rooms are of a decent size and the beds are extremely comfortable. The hotel bar/lounge has some of the best food I've ever had in a hotel. The property is dated and is showing its age. Hotel can also get quite noisy.

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear MikeH123456, Thank you for taking the time to share your review with us. We’re delighted to hear you loved our comfortable guest rooms and experienced great service from our friendly team. We look forward to hosting you again for your next trip. All the best. More 

Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
2 of 5 stars Reviewed December 23, 2014

The staff is very polite at the hotel I must say. It is a very old property in need of refurbishing. The water main broke the day I was there. The hotel did not inform me of the situation. When I turned on the water to get ready for work... there was none. Called front desk & they said they... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear butterscotch5, We are very sorry for the complications caused by the water main brake during your stay as we completely understand the inconvenience this was for you and all of our guests at that time. We tried to promptly inform our guests when the issue occurred, and we sincerely apologize that we failed to notify you of this during... More 

Ontario
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 18, 2014

I was stranded in Detroit after my flight was cancelled. I called around to hotels to find one that had a rate that would be acceptable to my place of business. This hotel did. I booked my room, and asked for instructions for the airport shuttle. I was told it ran on the hour and on the half hour. I... More 

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Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 2, 2014

Hotel is really ok for a night at the airport. The room was actually above four points standard. I didn't like at all that the reception wanted to sell me a bottle of water during check in while knowing that the room included 2 complementary bottles.

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Pune, India
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 7, 2014

This is a neat and compact hotel near Detroit airport, catering largely to transit passengers. They also provide a free bus shuttle service to the airport which is a big relief to travel weary passengers. The rooms are clean and comfortable with all the standard features like a flat screen TV, mini fridge etc. The entire staff is co-operative and... More 

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Chesterfield, Michigan
Level Contributor
234 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed October 23, 2014

The staff was friendly and got me checked in quickly. The room was clean. Usual room size, nothing to write home about. Mainly slept there for 5 hours for early flight. Did not eat there or try any other amenities. Stay and park is a little odd. They advertise it but then say at own risk and you should park... More 

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Greater Lansing
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 21, 2014 via mobile

I stay here every month or two for business. Yeah, it's not the fanciest SPG property by any means, maybe a bit worn but always clean and comfortable. But the best part is the great staff. You will rarely find friendlier front desk staff. And my favorite part is always dinner at the hotel grille. I usually avoid hotel restaurants... More 

Was this review helpful? Yes
Melissa C, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear pointer86, Thank you for your review and loyalty to our hotel. We are glad you enjoy all of your experiences at our hotel stay after stay and like our comfortable guest rooms and friendly staff. We also like our restaurant, and we are pleased you are able to take advantage of our service and bar with a couple Best... More 

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