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Four Points by Sheraton Detroit Metro Airport

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8800 Wickham Road, Romulus, MI 48174
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1 room 1 adult
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Four Points by Sheraton Detroit Metro Airport
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175 Reviews from our TripAdvisor Community

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Naperville, Illinois
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is an attempt here to convert a somewhat rundown airport hotel into a more upscale business lodging destination. The evidence is everywhere. The upgraded bedding with the 6 superfluous pillows and the heavy comforter. The flat screen tvs in every room. The free wi-fi. The microbrews available at the bar. Where efforts have been made, success has been achieved.... More 

Helpful?
Thank Geraldo312
Shanghai Region, China
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I arrived at DTW late in the evening, and not familiar with the Detroit road conditions, I decided to stay at the Four points for one night. And based on the inconsistent review scores from past patrons, I was a little skiptical about this hotel from the start. First, it is an easy and short drive ( 5 minutes )... More 

Helpful?
Thank touchdownjj
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear touchdownjj, Thank you for your review. We're thrilled to hear that you found our accommodations very comfortable and that you enjoyed your stay. We greatly appreciate you taking the time to share your feedback with us, and hope to host you again in the future. All the best More 

Michigan
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Arrived at 1:30 am with an infant and got to my room to find there was no hot water. Called to the desk and the clerk mentioned that she has had a few calls about that on the fifth floor earlier and she could move us. We had an entire cart full of luggage. If you want a hotel that... More 

Helpful?
Thank superdrew
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear superdrew, We sincerely apologize for the inconvenience you encountered during your recent stay with us. We are in the process of renovating our hotel and do our best to notify our guests prior to arrival of any possible outages that occur during the process in addition to making every attempt to prevent things like this from impacting our guests’... More 

Grafton, Massachusetts
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed December 10, 2015 via mobile

Due to a November snow storm, I missed my connection home and had to stay in Detroit overnight. I called around and the 4Points had a shuttle and what I thought was a good rate ($99). Well, the hotel never mentioned they were doing renovations, and I got a room without running water in the sink or shower, so no... More 

Helpful?
1 Thank debjgraham
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear debjgraham, We sincerely apologize for the miscommunication in regard to our renovation. We strive to inform each of our incoming guests of the work currently being completed, and are very sorry we failed to promptly notify you of this prior to your arrival. We certainly understand your frustration and regret disappointing you. Thank you for your review. All the... More 

Washington DC, District of Columbia
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 11, 2015

Very nice! You won't be disappointed with your choice to stay here. The service is impeccable. The room was highly furnished. The breakfast package is worth the added cost. The breakfast is made to order and very fresh. Wasn't able to utilize the indoor pool, spa or work-out room.

Helpful?
Thank jeannie2u
starchild101
Level Contributor
76 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed November 4, 2015

Stayed here for one night. The place was undergoing renovations in the lobby area, which didn't bother us. Our room was decent, bed was comfey, felt like they had too much stuff in the room, bathroom was fine. Only HUGE problem was the temperature in the room, we had the air conditioning at 65 degrees and the room would not... More 

Helpful?
1 Thank starchild101
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear starchild101, We aim to deliver superior comfort to our guests, and so we sincerely apologize for the discomfort caused by the lack of air conditioning in your room. Please rest assured that this has been addressed and properly rectified by engineering to ensure it is properly working for future guests. We regret you did not have a more enjoyable... More 

Commerce City, Colorado
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed October 16, 2015

I've stayed here three times in the past month and this place is terrible! Today I'm staying in a Starwood Preferred Guest room on the 6th floor and I expect the room to look nice. It started off with my room key not working. The I get into my room finally and I have a damn dirty room. My toilet... More 

Helpful?
Thank stratocruiser377
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear stratocruiser377, We sincerely apologize for the conditions you encountered during your recent stays with us. Although we are currently in the process of renovating our hotel, cleanliness still is a top priority, and what you described is unacceptable. Rest assured, your comments have been immediately addressed with housekeeping to ensure all areas of our hotel are properly maintained in... More 

Phoenix, Arizona
Level Contributor
19 reviews
11 hotel reviews
4 of 5 stars Reviewed October 9, 2015

This is always our go-to hotel when we have early flights out of DTW. The room is typically clean and comfortable. Those are big things for me when staying in hotels. Plus the rates are reasonable. We've had decent meals in the restaurant downstairs... nothing to get really excited about though. It's pretty typical hotel food. They have a nice... More 

Helpful?
Thank AshJane_5
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Ash_Jane_5, Thank you for your loyalty to our hotel. We too love hosting you and are pleased to hear you always enjoy our comfortable rooms, Best Brews selection, and comfortable rooms each visit with us. We appreciate your review, and look forward to seeing you again soon. All the best More 

Toronto
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed October 6, 2015

Stayed there overnight to catch an early morning flight. The check-in was quick and efficient, the room tidy and quiet, about what we have expected. The front desk staff was courteous and effective. We had left a car at the hotel parking lot and used the shuttle to get to the airport - however, upon our return the shuttle bus... More 

Helpful?
Thank Kozm
Charlotte, North Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 10, 2015

Looks can be deceiving, especially when it comes to staying at Four Points Sheraton near the Detroit Metro Airport. A stone's throw down the street is a bigger more glamorous looking Sheraton- host to lots of families with lots of kids. I almost changed my reservation to the larger facility and I am glad I did not. If traveling alone... More 

Helpful?
Thank Linda B
Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Linda B, We’re thrilled you had a great stay with us and loved our modern rooms, hotel features, and friendly team. Thank you for your review, and we hope to host you again in the future. All the best More 

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