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Four Points by Sheraton Detroit Metro Airport

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8800 Wickham Road, Romulus, MI 48174
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1 room 1 guest
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Four Points by Sheraton Detroit Metro Airport
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (164)
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    (39)
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San Antonio, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

A really lovely hotel with fresh, well-maintained rooms and a staff that greets you by name as you cross the lobby. Visiting Detroit I was prepared for a hotel in a state of decay. But not at the Four Points. It's such a small thing to hear someone say, "Good afternoon, Mr. Jones." And yet, it's completely made my day.... More 

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Philadelphia
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Based on some negative review, I was concerned, but this hotel stay was much better then my expectation. Decent hotel, 5 minutes from Airport. Room, bathroom was clean. I am not sure why people are complaining. I would stay at this hotel again. I would give full 5 star to this hotel.

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Livonia, Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I do not recommend this hotel. There was spiders in our room and housekeeping obviously does not do their job. There was quite a bit of dust. When we were leaving my husband noticed that his bookbag was wet. Then we noticed the carpet where his bookbag was..was completely soaked. We think the air conditioning unit was leaking. Unfortunately the... More 

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Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked in late on Friday and were given out room quickly. The staff was efficient and helpful. We had a visit from our son who we haven seen in quite a while and we spent well over an hour in the lobby. The staff was helpful and put up with my two grandsons who were running around. The pool... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear John Cathy B, Our team takes pride in delivering outstanding experiences for our guests, so we are pleased to hear you encountered just that during your recent stay at our hotel. Thank you for taking the time to write us a review, and we look forward to hosting you again the next time you return to the area in... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

2 Min from the airport was a huge plus. A free shuttle picks you up even and 1am. Nice amenities, and room seemed up to date and nice. I would stay here again without any hesitation. The bar area seemed nice as well.

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Redmond
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Service by staff and food servers was great. I first ordered a plain Taps burger medium, I was brought one with bacon and cheese. It was reordered the way i originally ordered it and I was brought a well done plain burger that was in several pieces on the bun. It looked like scrap pieces of burger from the grill.... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear diana673, While we are pleased to hear you received excellent service from our restaurant team, we sincerely apologize your meals were not correctly prepared. Rest assured, your feedback has been addressed with our culinary team as we take the quality and preparation of our food very seriously. Thank you for bringing this to our attention, and we hope the... More 

Traverse City, Michigan
Level Contributor
348 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Decent. Little confusing about the parking. Thought it was a shuttle to airport from hotel but it's actually shuttle from hotel to cheap parking with a voucher. Had I known that is have stayed else where. Now it's no different then staying at a hotel and parking in the cheap lot. Hotels a typical cookie cutter airport inn. Nothing great... More 

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New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great for a business trip or overnight stay for airline connections. The hotel is very close to airport. When I arrived I was greeted immediately at reception and checked in promptly. The hotel is neat and clean just as pictured on website. It's convenient for a airport hotel they have a bar in the lobby and a restaurant behind. If... More 

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Los Angeles, California, United States
Level Contributor
312 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed July 17, 2015

I was lucky enough to get one of their newly renovated rooms. A very pleasant surprise. Very tastefully designed, comfortable and efficient. It is near the airport but I never heard a single aircraft. The gym is just okay with basic aerobic equipment and a weight rack. The lobby and restaurant were fine for this level hotel although I would... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear Ian B, We’re pleased to hear you loved your stay and enjoyed our newly renovated guest rooms. Thank you for your kind review, and we hope to see you again soon. Take care More 

Annapolis, Maryland
Level Contributor
567 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
3 of 5 stars Reviewed June 30, 2015

I was on the fourth floor of the hotel and noticed that the one wing was being renovated. The rooms really need it. Hopefully the renovation will carry through the entire hotel. I really dislike the strong smell of Febrize or air spray when I enter my room. It makes me immediately think they are trying to cover an unpleasant... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Detroit Metro Airport, responded to this review

Dear joburkholder1, We’re thrilled to hear you received outstanding service from our team during your stay. As you mentioned, we are in the process of renovating our hotel with the plans to fully update our guest rooms. We appreciate your feedback and have passed along your comments as we evaluate ways we can improve guest experience. Thank you for your... More 

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