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All 26 Romulus hotels

Sheraton Detroit Metro Airport

3.5 of 5 Hotel   |   8000 Merriman Rd, Romulus, MI 48174 (Formerly Crowne Plaza Detroit-Metro Arpt)
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Ranked #8 of 26 Hotels in Romulus
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
BradJack Dallas, Texas
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228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Top Contributor
61 reviews 61 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

It was cold when we arrived at the airport. The van driver waited for us and was very considerate. Front desk staff, Candice, was very cordial and helpful. My room was nice and clean. Bed was very comfortable. Great first impressions!

Was this review helpful? Yes
Top Contributor
86 reviews 86 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed one night in Business. The staff was friendly, nice room comfortable bed. I came in late and called for the shuttle and it arrived in 15 minutes which was responsive. The hotel was full and I had a room on the first floor, where there was some noise from the lobby and bar. A false fire alarm went... More

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Atlanta, Georgia, USA
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's very close to Detroit Airport. Hotel provides free airport shuttle 24/7. It's pretty good value for sheraton level hotel. The hotel seems to be little old but well maintenance. Concierges are very friendly and helpful. I enjoyed staying there especially with my wife and 15 months old son. You won't regret staying here if you are looking for comfortable,... More

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Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Hello coolkyu23, Thank you for sharing your recent experience at the Sheraton Detroit Metro Airport Hotel. We truly appreciate the great feedback and glad that you and your family had a positive experience during your stay with us. We hope to be your hotel of choice when your travels bring you back to the Greater Detroit Metro area again. Warmest... More

London, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here Oct 30th for one night before our flight out in the morning Everyone at the front desk greeted us with a smile and a hello the young girl who waited on us was extremely friendly and informative about what the hotel had to offer after going to our room which was clean and nice... More

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Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Dear Shari C, Thank you for your recent contribution on the Sheraton Detroit Metro Airport Hotel. We're glad that you had an excellent experience during your stay with us and pleased that our team made such a positive connection with you. We truly appreciate the great feedback and we hope to see you again in the very near future! Warmest... More

Landover, Maryland, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

I had stayed in october for about 3 nights for an event, and even though in the email, they say there will be extra charges, they never disclose them UNTIL you get there. My estimated total was $297, so I bring $400 with me assuming I'd have a bit of extra. When I check in, they take all of my... More

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Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Hello DOrnsby, Thank you for your recent contribution to Tripadvisor. We appreciate your constructive and positive feedback on your most recent stay with us as this will only allows us to improve our overall product and services. Thank you for your comments and we hope to better serve you in the near future. Warmest Regards, Gil Reyes General Manager More

Lethbridge, Canada
Top Contributor
63 reviews 63 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 22, 2014

We enjoyed our stay at this beautiful hotel. It has everything. Pool, hot top, perfect service and way more. You are going to love to stay here. The room was nice and really clean. Everyday they make sure you are enjoying your stay.

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Sheraton Detroit Metro Airport, responded to this review

Hello and thank you for the wonderful glowing five tar review, however we wanted to confirm that we are the correct hotel you are rating as we actually do not have a pool area. That being said, we do once again thank you and we hope to see you again soon here in Detroit! More

Fort Wayne, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 17, 2014

As a wheelchair bound traveler for the last 28 years, I have had the opportunity to stay in hundreds of hotels and experience what they consider their accessible rooms. This hotel's accessible rooms failed completely. The shower was the worst part and I ended up falling on the shower floor due to it's noncompliance. When I asked the hotel manager... More

Was this review helpful? Yes 1
Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Dear CamronT, Thank you for your recent contribution to Tripadvisor. My sincere apologies for the inconveniences you encountered and if possible; I would like to discuss this matter in more detail. I can be reached at 734-713-0564 and that is my direct office extension. I look forward to connecting with you in the near future! Warmest Regards, Gil Reyes General... More

Santa Rosa Beach, Florida
Top Contributor
136 reviews 136 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed October 6, 2014

SPG Platinum Member Review This hotel FAILED miserably. My wife was electrocuted on Aug. 5 2014 while staying at this hotel. When reported we had NO RESPOSE FROM THE HOTEL. The guest services manager Laura Balbuena has lied on 2 occasions and after 2 months we've had no real responds from SPG or the Sheraton Detroit Metro Airport Hotel. This... More

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Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

To Our Tripadvisor Followers, We appreciate all constructive and positive feedback that we receive from all of our guests as this will only assist us in improving our overall product and services. That being said, the issues that are mentioned on this review is not accurately portrayed and the guest was addressed during his stay, after his stay, and two... More

Woodland Hills, CA
Contributor
14 reviews 14 reviews
11 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed September 29, 2014

This hotel is a visual delight! As an SPG member, I was debating between the Sheraton Metro and the Sheraton Four Points. This is the clear favorite with a beautiful lobby with an exposed towering elevator and stunning architecture. The room was a good size and tastefully appointed in transitional styling. The staff was professional but not overjoyed to serve... More

Was this review helpful? Yes 1
Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Dear Travelinslo, Thank you for your recent contribution to Tripadvisor. We appreciate the positive and constructive feedback that you have provided us and we will review your comments with our team for corrective action. Once again, we're pleased that overall you had a positive stay with us and we hope to see you again in the near future! Warmest Regards,... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 29, 2014

We flew in late night to Detroit and a shuttle picked us up from the airport. He did not complain about working late (which we have encountered elsewhere). Went to check in and they gave us a free upgrade to club room! Very clean and spacious room. They even offered us late check out but we did not need it.

Was this review helpful? Yes
Gil R, General Manager at Sheraton Detroit Metro Airport, responded to this review

Hello Tim T, Thank you for your recent review on the Sheraton Detroit Metro Airport Hotel. We're so pleased that you had a wonderful stay with us and glad that our team made such a positive impression on you. We truly appreciate your kind words and we hope to see you again in the near future! Warmest Regards, Gil Reyes... More

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Additional Information about Sheraton Detroit Metro Airport

Address: 8000 Merriman Rd, Romulus, MI 48174 (Formerly Crowne Plaza Detroit-Metro Arpt)
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Detroit Metro Airport 3.5*
Number of rooms: 359
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Also Known As:
Sheraton Detroit Metro Airport Hotel Romulus
Crowne Plaza Romulus
Crowne Plaza Hotel Romulus

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