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All 25 Romulus hotels

Extended Stay America - Detroit - Metropolitan Airport

2.0 of 5 Hotel   |   30325 Flynn Drive, Romulus, MI 48174
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Extended Stay America - Detroit - Metropolitan Airport
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66%
Ranked #16 of 25 hotels in Romulus
A recent review
4 of 5 stars reviewed 2 weeks ago
RobertLewickey Colorado Springs, Colorado
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56 people have reviewed this hotel

Traveler rating
    22
    15
    5
    8
    6
See reviews for
5
7
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel a little over two months. The room was generally relaxing (even though my a/c unit needed to be swapped out). The maintenance guy, Robert I believe, was very friendly and helpful. He was quick to respond when I first noticed the lack of cold air, and was reluctant to give up until my room was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Robert - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about your clean room and our overall great customer service; however, we apologize that some of our staff fell short of your expectations. We discussed your comments with our staff, and we are committed to providing outstanding customer service to... More

Kalamazoo, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 2, 2014

The property itself was clean and acceptable. What was not was the shuttle service to and from the airport and the "breakfast." The shuttle design required a step stool to get in and out unless you have very flexible and strong leg joints. The driver reluctantly got it out once, but the other three times I needed to get in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that the staff did not recognize your difficulties of entering the van and offer you better assistance. Please accept my apology. I discussed your comments with the team, and we are reviewing our standards of hospitality to prevent your experience from being repeated.... More

1 review
5 of 5 stars Reviewed June 28, 2014 via mobile

In one hotel for six months straight can be a challenge but not as far as this location. From early morning departure until I returned to collapsed in the evening the staff took care of what I needed. Always friendly and helpful they called me by name and welcomed me. At times Matt, Anthony or Don would shuttle me to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Doug - We appreciate you taking the time to write such a wonderful review. We are proud of our team for providing you with such great service. We are glad that we could provide you with a clean and comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

Nc
1 review
5 of 5 stars Reviewed June 4, 2014 via mobile

This is a great hotel and the help at the front desk to get anything was amazing. Try it for yourself. The rooms were clean and great price. As a traveling contractor this is what you want. Rooms are very quiet. Sleeping during the day was no issue.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for posting a review of our hotel. I am glad that you were pleased with our staff, our great rates and your clean, quiet room. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More

Orlando, Florida
1 review
5 of 5 stars Reviewed May 22, 2014

We stayed here for three nights and enjoyed our trip. The staff were very friendly and professional. The rooms are in a convenient location and the value is second to none. Even though we were exhausted and having a rough time from the airport the staff were very welcoming and patient. Would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Camille - Thank you so much for posting a review of our hotel. I'm so pleased to hear that the staff was welcoming and friendly during your stay. Thank you for choosing Extended Stay America. We would love to see you again, should your travels bring you back to our area. More

Wallaceburg, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here the night before flying out to Jamaica and was happy with the hotel. However did ask for a wakeup call for 315am which never came so I would recommend settin the alarm. They lock the doors at nite and no one is at the desk.We would book this again for the overnite stay.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Hi there, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the frustrations you encountered during your stay. To make sure this doesn't happen again, I am coaching my staff to always be aware of our guest's presence and their needs. We continually work to improve our hotel, so I... More

1 review
1 of 5 stars Reviewed February 26, 2014 via mobile

Only 1 sheet on bed no washcloths and dirty. Booked online the website stated king Room When we arrived we found they do not even have king rooms they have double beds. Will not stay at this hotel again. When I asked about the room they told me the website must be wrong in stating king rooms.

Was this review helpful? Yes
Kalamazoo, Michigan
1 review
4 of 5 stars Reviewed January 23, 2014

I was happy with this hotel. Used Priceline (bid), and I paid $55 per night, all in. For that, I received friendly service, a clean room, and a nice tv. No housekeeping because of shorter stay, but that was fine by me -anything you want they give you at the front desk. Grab and go breakfast a nice touch. No... More

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Waterford, Michigan
1 review
5 of 5 stars Reviewed January 20, 2014

I had read the reviews on this hotel after booking and was a bit worried. i sould not have been. My stay at this hotel was wonderful. When I first arrived, Brianna was extremely helpful and efficient in checking me in. I was offered a variety of essential items if I needed them i.e shampoo, razor, toothbrush, toothpaste etc. The... More

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Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 7, 2014

Service but that was about it. Mine and my daughters evening flight got cancelled and this was one of the only hotels not booked. Front desk was great and we got our keys quick. The room was nice and spacious but beds are not very comfortable. When we went to take a shower the water didn't get very warm and... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Detroit - Metropolitan Airport

Address: 30325 Flynn Drive, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Detroit - Metropolitan Airport 2*
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Also Known As:
Romulus Extended Stay

8 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
110

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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