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All 25 Romulus hotels

Extended Stay America - Detroit - Metropolitan Airport

2.0 of 5 Hotel   |   30325 Flynn Drive, Romulus, MI 48174
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Ranked #15 of 25 Hotels in Romulus
A recent review
5 of 5 stars reviewed 2 weeks ago
harleyrockerc Newport, Maine
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59 reviews from our community

Traveler rating
    23
    16
    6
    8
    6
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6
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newport, Maine
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Our company houses it's employees at Extended Stay; staff is terrific, from the front desk, to the housekeepers, maintenance staff, and van drivers... Extremely accommodating. Located 5 minutes from the airport, convenient location. A great place to stay!

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Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

We want to thank you for taking the time to post a review of your stay. It's great to hear that our staff made your stay enjoyable and that you appreciated our convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Contributor
19 reviews 19 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It's not the Ritz Carlton , but it can be said :it's not a bad place for the price ! It's clean , staff friendly and located in a good location . The restaurants are nearby , and if you wanna have a few beers, a burger or wings, walk out the door and stumble into the Marriott which is... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us. We truly appreciate your kind comments about our staff, location, and cleanliness. Thank you for choosing Extended Stay America. We hope to see you again soon. More

Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 24, 2014

We stayed here the night before a trip so we were looking for a place with parking for while we were gone and a good price. This hotel is kind of run down and not super clean. There were people partying outside our room in the parking lot until 4:30 am...there was no noise we could hear from them, just... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were disturbed by some of the other guests in our hotel . I discussed your comments with the team, and we will be working to respond promptly to noise complaints so that your experience is not repeated. As well, I... More

Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed August 3, 2014 via mobile

I stayed at this hotel a little over two months. The room was generally relaxing (even though my a/c unit needed to be swapped out). The maintenance guy, Robert I believe, was very friendly and helpful. He was quick to respond when I first noticed the lack of cold air, and was reluctant to give up until my room was... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Robert - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about your clean room and our overall great customer service; however, we apologize that some of our staff fell short of your expectations. We discussed your comments with our staff, and we are committed to providing outstanding customer service to... More

Kalamazoo, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 2, 2014

The property itself was clean and acceptable. What was not was the shuttle service to and from the airport and the "breakfast." The shuttle design required a step stool to get in and out unless you have very flexible and strong leg joints. The driver reluctantly got it out once, but the other three times I needed to get in... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that the staff did not recognize your difficulties of entering the van and offer you better assistance. Please accept my apology. I discussed your comments with the team, and we are reviewing our standards of hospitality to prevent your experience from being repeated.... More

1 review
5 of 5 stars Reviewed June 28, 2014 via mobile

In one hotel for six months straight can be a challenge but not as far as this location. From early morning departure until I returned to collapsed in the evening the staff took care of what I needed. Always friendly and helpful they called me by name and welcomed me. At times Matt, Anthony or Don would shuttle me to... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Doug - We appreciate you taking the time to write such a wonderful review. We are proud of our team for providing you with such great service. We are glad that we could provide you with a clean and comfortable stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

Nc
1 review
5 of 5 stars Reviewed June 4, 2014 via mobile

This is a great hotel and the help at the front desk to get anything was amazing. Try it for yourself. The rooms were clean and great price. As a traveling contractor this is what you want. Rooms are very quiet. Sleeping during the day was no issue.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Thank you for posting a review of our hotel. I am glad that you were pleased with our staff, our great rates and your clean, quiet room. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More

Orlando, Florida
1 review
5 of 5 stars Reviewed May 22, 2014

We stayed here for three nights and enjoyed our trip. The staff were very friendly and professional. The rooms are in a convenient location and the value is second to none. Even though we were exhausted and having a rough time from the airport the staff were very welcoming and patient. Would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Camille - Thank you so much for posting a review of our hotel. I'm so pleased to hear that the staff was welcoming and friendly during your stay. Thank you for choosing Extended Stay America. We would love to see you again, should your travels bring you back to our area. More

Wallaceburg, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here the night before flying out to Jamaica and was happy with the hotel. However did ask for a wakeup call for 315am which never came so I would recommend settin the alarm. They lock the doors at nite and no one is at the desk.We would book this again for the overnite stay.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Hi there, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the frustrations you encountered during your stay. To make sure this doesn't happen again, I am coaching my staff to always be aware of our guest's presence and their needs. We continually work to improve our hotel, so I... More

1 review
1 of 5 stars Reviewed February 26, 2014 via mobile

Only 1 sheet on bed no washcloths and dirty. Booked online the website stated king Room When we arrived we found they do not even have king rooms they have double beds. Will not stay at this hotel again. When I asked about the room they told me the website must be wrong in stating king rooms.

Was this review helpful? Yes
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Additional Information about Extended Stay America - Detroit - Metropolitan Airport

Address: 30325 Flynn Drive, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Detroit - Metropolitan Airport 2*
Number of rooms: 110
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Also Known As:
Romulus Extended Stay

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