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All 25 Romulus hotels

Extended Stay America - Detroit - Metropolitan Airport

2.0 of 5 Hotel   |   30325 Flynn Drive, Romulus, MI 48174
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Extended Stay America - Detroit - Metropolitan Airport
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Ranked #17 of 25 hotels in Romulus
A recent review
4 of 5 stars reviewed 4 weeks ago
cattail2 Wallaceburg, Canada
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51 people have reviewed this hotel

Traveler rating
    19
    14
    4
    8
    6
See reviews for
5
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Wallaceburg, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here the night before flying out to Jamaica and was happy with the hotel. However did ask for a wakeup call for 315am which never came so I would recommend settin the alarm. They lock the doors at nite and no one is at the desk.We would book this again for the overnite stay.

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Manager_11525, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Hi there, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the frustrations you encountered during your stay. To make sure this doesn't happen again, I am coaching my staff to always be aware of our guest's presence and their needs. We continually work to improve our hotel, so I... More

1 review
1 of 5 stars Reviewed February 26, 2014 via mobile

Only 1 sheet on bed no washcloths and dirty. Booked online the website stated king Room When we arrived we found they do not even have king rooms they have double beds. Will not stay at this hotel again. When I asked about the room they told me the website must be wrong in stating king rooms.

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Kalamazoo, Michigan
1 review
4 of 5 stars Reviewed January 23, 2014

I was happy with this hotel. Used Priceline (bid), and I paid $55 per night, all in. For that, I received friendly service, a clean room, and a nice tv. No housekeeping because of shorter stay, but that was fine by me -anything you want they give you at the front desk. Grab and go breakfast a nice touch. No... More

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Waterford, Michigan
1 review
5 of 5 stars Reviewed January 20, 2014

I had read the reviews on this hotel after booking and was a bit worried. i sould not have been. My stay at this hotel was wonderful. When I first arrived, Brianna was extremely helpful and efficient in checking me in. I was offered a variety of essential items if I needed them i.e shampoo, razor, toothbrush, toothpaste etc. The... More

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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 7, 2014

Service but that was about it. Mine and my daughters evening flight got cancelled and this was one of the only hotels not booked. Front desk was great and we got our keys quick. The room was nice and spacious but beds are not very comfortable. When we went to take a shower the water didn't get very warm and... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 19, 2013

Worst and stinkest place ever can't believe the reviews about being good the one good review is some of the workers are nice ill give ya that but other than that stay at a camp site in a tent! They don't give ya any supplies you gotta ask for everything you'll be lucky if ya get toilet paper or towels... More

Was this review helpful? Yes 3
Romulus, Michigan
1 review
4 of 5 stars Reviewed September 6, 2013

We arrived a day early- no problem! We wanted a ground floor room close to the door because of our small dog- no problem! We needed extra essentials like TP and kitchen trash bags- no problem! In fact everything we asked for was met with a smile and a can do attitude! The room was spacious with two full size... More

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Manager_11525, Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Hi there, Thank you for your recent review of your stay. As this hotel’s manager, it delights me to hear that Louise and the rest of my staff took great care of you. I do apologize for the parking lot issue. Please know that we are continually working to improve our hotel, so I really appreciate you providing us with... More

Romulus, Michigan
1 review
5 of 5 stars Reviewed August 28, 2013

I've been at this hotel since Nov 2012 and always have been looked out for and taken care of. Teleira, Ashley, Brianna and Wanda are all very good people. And have always immediately addressed my needs. The handy man is great as well. Very good at his job. After reading some of the other reviews, I cannot agree with the... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

Nick - Thank you for taking the time to write a review of your stay. As this hotel's manager I take great pride in our property and it is very nice to hear that you enjoyed your stay with us. I sincerely appreciate you mentioning Teleira, Ashley, Bri, and Louise for providing you with exploratory service. Our maintenance staff is... More

sarnia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2013

Stay away - I have never been in a worst hotel. Moved rooms twice - strong odour in both rooms. How anyone in housekeeping could deem any of those rooms suitable for guest is beyond me. Horrible hotel - would have had a better stay in the car in the parking lot.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Metropolitan Airport, responded to this review

David and Ariel - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was an odor in both of your rooms and that they were unclean. As this hotel’s manager, I can assure you... More

Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 14, 2013

After 10 months at this property I left vowing never to stay in another one of these prooperties anywhere else just based on the manager's lack of communication skills with people in general. She is a very phoney person who talks to much and says nothing. she is a liar and does not even keep bankers hours. When she is... More

Was this review helpful? Yes 2

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Additional Information about Extended Stay America - Detroit - Metropolitan Airport

Also Known As:
Romulus Extended Stay
Address: 30325 Flynn Drive, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 25 hotels in Romulus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Detroit - Metropolitan Airport 2*
Reservation Options:
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