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All 26 Romulus hotels

Holiday Inn Express Romulus / Detroit Airport

2.5 of 5 Hotel   |   7680 Merriman Road, Romulus, MI 48174 (Formerly La Quinta Inn )
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Holiday Inn Express Romulus / Detroit Airport
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Ranked #13 of 26 Hotels in Romulus
A recent review
5 of 5 stars reviewed 3 weeks ago
LeeMike Sarnia, Ontario, Canada
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61 reviews from our community

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    12
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarnia, Ontario, Canada
Top Contributor
234 reviews 234 reviews
36 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for the first time after redeeming some of our air miles to buy the room, and supposedly 8 nights of parking. When we checked in, they said they do not honour the 8 nights of parking because it was not booked through a park and fly site. When I showed them the printout of my reservation including... More

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HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Leemike, Thank you for being a guest of ours and for providing feedback on your experience at our hotel. We do apologize for any inconvenience you encountered upon checking in. When using air miles as well as IHG Rewards Club points to redeem a stay, the only thing covered is the hotel stay itself; Unfortunately, special packages such as... More

Kincardine, Canada
Top Contributor
86 reviews 86 reviews
18 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel the night before and the night after our trip to Las Vegas. Check in and out was easy, the staff was very friendly and the breakfast started at 5:30 a.m., which was perfect as we had an early flight. There was something to eat for every taste and it was all fresh. Our first room... More

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HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Janeway62, Thank you for choosing to stay at our hotel on both ends of your trip! We are happy to hear that you enjoyed the breakfast options and that both rooms accommodated you well. We do apologize for the television issues you experienced and appreciate your understanding in the matter. Please visit again soon! More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 8, 2014

I travel often & I stay at many different hotels & hotel chains. Typically I have had no issues with Holiday Inn. I booked this room using 20,000 of my IHG points & according to the online booking I was under the impression I would receive free parking for the week while me & my family were in Orlando. When... More

Was this review helpful? Yes 1
HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Phil J, Thank you for choosing to stay with us and for providing feedback on your stay. We apologize for any confusion and inconveniences you experienced regarding your reservation. When redeeming your IHG Reward Club points for free night stays, they unfortunately are not able to be used on packages at our hotels. Rewards Club points may be redeemed... More

Lansing, Michigan
Top Contributor
152 reviews 152 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 30, 2014

Four of us stayed here, two couples in 2 rooms. One room was by the elevator and loud, the other further down the same hall. Room was clean and worked well. Shower water pressure was good, but head could be up higher.

Was this review helpful? Yes 1
HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Dayzdx8, It is wonderful to hear that you enjoyed your stay with us! We do apologize that the elevator proved to be a disturbance and are more than happy to place our guests away from elevators upon request for the future. Thank you for taking the time to complete your review and we hope to see you again soon! More

Kincardine, Canada
Top Contributor
80 reviews 80 reviews
46 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed September 29, 2014 via mobile

We we're here one night before a flight. Staff we're very helpful and pleasant. Room/hotel was clean. Beds we're comfortable. Shuttle was quick to pick up. Good location. No complaints. Would stay again.

Was this review helpful? Yes 1
HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Evanescencetabby, Thank you for giving us the opportunity to provide you with a good stay! It is wonderful to hear that you enjoyed every aspect of your stay with us and we will look forward to having you as a returning guest! More

1 review
3 of 5 stars Reviewed September 29, 2014 via mobile

We arrived midnight Saturday. (Sunday morning.) The gentleman at the desk was more then rude upon checking in when I enquired as to why our request for two queen beds in each of our two room suite was not actioned. Perhaps we arrived too late? He snapped a general comment questioning perhaps I didn't know what I had reserved and... More

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HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Angelkim1964, Thank you for taking the time to provide feedback on your stay. We are sincerely sorry and disappointed to hear about your encounters at check in. I do apologize that we did not have the suite type you had requested upon arrival, our largest suite is a two bedroom suite with one king and two queen beds and... More

Akron, Ohio, United States
Top Contributor
52 reviews 52 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 15, 2014

We stay often at HI Express and this one is average. The rooms were updated but the lobby and hallways were run down looking. We arrived late night and has only 6 hours before needing to get up so it was frustrating that our key card didn't work when we got to the room. The room itself was clean and... More

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HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Dear Melissa A., We truly apologize that you encountered so many issues during your short stay with us, we aim to please and are not satisfied knowing that our guests are leaving disappointed with their choice of hotel in the area. Currently as you experienced we are having guest room key issues, we understand what an inconvenience this is causing... More

Kalamazoo, Michigan, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2014

Had to stay here due to missing a flight. Shuttle from the airport was late/non-existent so we had to take a cab. Staff was very nice, hotel was a little dated and could have been cleaner. Breakfast was not as good as I have experienced at other HIE hotels. For our situation it was fine. Would not be a first... More

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HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Dear RLSGSU, Our shuttle service runs 24 hours from the airport and back, we do use a red colored shuttle which is operated by Qwik Park; this can be confusing because some guests that are not aware may be looking for a Holiday Inn Express shuttle. We do apologize for any confusion this may have caused you. Our breakfast contains... More

Antwerp, Belgium
Top Contributor
103 reviews 103 reviews
54 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed September 11, 2014

Friendly experienced check-in staff (Thank you Brenda) - welcomed as member of Holiday Inn - good location closeby airport, gasstation for fuel (rent a car) and some restaurant (check Italian restaurant across the street - good food, good bar)

Was this review helpful? Yes
HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Chris3436, We are so glad to hear that you enjoyed all aspects of your stay and hope to see you in the near future! Thank you More

Columbus, Ohio
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2014

I didn't stay here but Deonn (reservations) helped me cancel a 3rd party reservation and didn't charge me as stated in the policy. She even called the company to help get the refund. (they wouldn't call the hotel) Appreciated the extra effort!!!

Was this review helpful? Yes
HIExDTW, Front Office Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review

Hello Kbb279, Thank you so much for going out of your way to complete a review regarding your encounter with our hotel and for kindly commending our staff member Deonn. We do our best to go the extra mile and make things as easy as possible for our guests. It is our pleasure to assist you and we hope you... More

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Additional Information about Holiday Inn Express Romulus / Detroit Airport

Address: 7680 Merriman Road, Romulus, MI 48174 (Formerly La Quinta Inn )
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Romulus / Detroit Airport 2.5*
Number of rooms: 110
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Also Known As:
La Quinta Inn Detroit Airport Romulus Hotel Romulus
La Quinta Romulus
Romulus La Quinta

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