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Wyndham Garden Romulus Detroit Metro Airport

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9191 Wickham Road, Romulus, MI 48174-1904 (Formerly Best Western)
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Wyndham Garden Romulus Detroit Metro Airport
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492 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Romulus Detroit Metro Airport
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Centerville, Pennsylvania, United States
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A missed connecting flight resulted in my stay here. It was my first time at a Wyndham Garden and I was very comfortable. A large, clean and tastefully furnished king-size room awaited me, on the ground floor, making access very easy. There is a large (indoor) courtyard with fountains, plants, trees and swimming pool. There were even two billiards tables..... More 

Helpful?
Thank Claudia J
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear Claudia J, Thank you for the amazing review! Your feedback is greatly appreciated. We are pleased to hear that you enjoyed your stay, and found our staff courteous and helpful. Making sure all of our guest's needs are met is one of our top priorities. We pride ourselves in our excellent customer service. Thank you for taking the time... More 

Charlotte, North Carolina
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average is the best description. Room was not clean but not trashed. Restaurant/bar was ok (server was good, tables not clean). Club sandwich filled a gap but certainly not worth the price. Right (I mean immediately) outside my room was a brilliant street light. Lit up the room with the shades closed. The hotel is close to the airport, and... More 

Helpful?
Thank capndar
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear capndar, Thank you for taking the time to give us your feedback. I would like to apologize that your stay was not what you had expected. Average is not a word we want to hear from our guests. We want everyone to have an excellent experience. We strive to accommodate each and every guest's needs. We hope that you... More 

Reno, Nevada
1 review
5 of 5 stars Reviewed 3 weeks ago

stayed there intentionally on a Thursday night and stayed on a Sunday night when the airport in Detroit was closed due to weather. The staff was excellent, even when they were bombarded by hungry cold and frustrated travelers

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Z7513DMjuliek
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear Z7513DMjuliek, Thank you for taking the time to complete our review. We would like to thank you for your kind words regarding our staff. We take pride in meeting our guest's needs. Excellent customer service is our top priority. It was our pleasure to have you as a guest at our hotel, and hope to see you again in... More 

Port Huron, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago

Friendly and helpful staff although slightly unorganized. Fixed problems quickly and effectively though very busy. Not exceptionally clean room but overall pretty good. Quiet, peaceful stay.

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank lisa_oils
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear lisa_oils, We would like to thank you for taking the time to complete our review. We are pleased to hear that you enjoyed your stay. Your feedback is greatly appreciated. It was our pleasure to have you as a guest at Wyndham Garden DTW. We hope to see you again in the future. Sincerely, Nicole Drumm Customer Service Representative More 

Dearborn Heights, Michigan
1 review
1 of 5 stars Reviewed 3 weeks ago

We booked three rooms for $90 each, that was with my AAA discount , and it is not worth $50. We went for my daughters birthday because all she wanted was to go swimming, we called and confirmed there was a pool AND HOT TUB.... Well the celing was leaking everywhere including into the pool the hot tub was closed... More 

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank 572erinf
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear 572erinf, Thank you for taking the time to review our property. Your feedback is greatly appreciated. I would like to offer our apologies that your stay did not meet your expectations. The issues you have described will be looked into, and resolved. Thank you for bringing this to our attention. We hope that you will give our hotel another... More 

Ohio City, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

I've always had good experiences with Wyndhams, so I figured I'd stay in one on a trip to Detroit for work. I had to switch rooms because of how disgusting the first one ways, but the second room was still covered in stains. It's like the comforter had never been changed. The rooms were falling apart everywhere - cracks all... More 

Review collected in partnership with this hotel

Helpful?
Thank marypA5185MJ
WG48680, Customer Service Representastive at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear marypA5185MJ, On behalf of our entire staff I would like to apologize that your stay with us was not what you had expected. The issues that you have explained will be looked into, and resolved as soon as possible. That is not something that normally occurs at our hotel, and is unacceptable. Thank you for taking the time to... More 

Romulus, Michigan
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Everything was OK the ladies at the front desk were sweet as pie! Rooms okay bathroom's super tiny in the double bed rooms. Nosey maintenance man kept following me and my children everywhere we went the pool the vending even the atm my kids were super creeped out and finally I asked him why he was lurking about he then... More 

Review collected in partnership with this hotel

Helpful?
Thank lakeishaw494
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear lakeishaw494, Thank you for taking the time to complete our review. I would like to offer our apologies for any disturbances that occurred during your stay with us. It is not our intention to have any guest feel uncomfortable. Thank you for the compliment about our front desk. I will make sure that they know their hard work does... More 

Dallas, Texas
1 review
3 of 5 stars Reviewed 4 weeks ago

It's a hotel that anyone can use. The good thing about this hotel is that it is very close to the Detroit airport, so anyone who should go to the airport in the early morning would find this hotel convenient.

Review collected in partnership with this hotel

Helpful?
Thank Popolijen
WG48680, Customer Service Representative at Wyndham Garden Romulus Detroit Metro Airport, responded to this review

Dear Popolijen, Thank you for taking the time to complete this review. Your feedback is appreciated. We are very pleased that our location to the airport is accommodating to our guests. Convenience is a major factor in guest satisfaction. Meeting our guest's needs is a priority. I would like to apologize that the hotel itself did not meet your expectations.... More 

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