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Hampton Inn and Suites Detroit/Airport-Romulus

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31700 Smith Rd., Romulus, MI 48174
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Hampton Inn and Suites Detroit/Airport-Romulus
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470 Reviews from our TripAdvisor Community

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    328
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Spanish first
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    (97)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

We arrived late, slept in, and had a lovely one night stay. The Hampton was clean and quiet, even though it's close to the freeway and the airport. The staff were all very smiley which was nice. Getting to the shuttle from baggage claim isn't simple and the airport should have better signage. We mentioned that to our shuttle driver... More 

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Phoenix, Arizona
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Complementary breakfast, complementary Wi-Fi, free parking, airport shuttle. Friendly service, attractive rooms. Comfortable bed and bedding. That said, it's important to know that this is not a luxury hotel with a concierge or bellboys. They have an elevator and luggage cart, but you have to move your own luggage.

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Indianapolis, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Can't go wrong on stays here, everything was excellent, staff was friendly and courteous. We've been to Michigan 3 times so far, first time staying back with Hampton, and we were extremely pleased with the entire stay

Review collected in partnership with Hampton

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Flint, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The 12:00 check-out time is allow families to full un-rushed. Excellent place for families to stay for a weekend. Our entire family stayed at the Hampton Inn and we all felt comfortable and safe. We will plan our stay near Ypsilanti next year.

Review collected in partnership with Hampton

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Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights and I cannot say enough good things about the Hampton Inn. The front desk staff are incredibly helpful and very friendly. The room was a good size and it was very clean. Roger at the front desk was so nice and kindhearted- the Hampton Inn is lucky to have him. And their shuttle service... More 

Was this review helpful? Yes 1
Fort Collins, United States
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are updated, the staff is always extremely friendly, and the breakfast is great. The best part of my multiple visits to this hotel has been the extremely helpful and cordial front desk staff. They are a class act. The hotel is clean and the location is good. One of the nicer Hampton Inns I've stayed at.

Review collected in partnership with Hampton

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Tuscola, Illinois
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location next to the airport and spacious rooms. Staff was courteous and hotel was quiet. When I stayed it was quite busy due to a conference as well as the typical airport traffic, but everything went off without a hitch. Free, secure parking and easy access to I-94. I'll stay again when in town on business.

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2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked a reservation after delta decided to leave 300 passengers stranded at the airport, very disappointed at the fact that there is NO restaurant inside the hotel.. I had to walk to Hilton garden inn and walk through sprinkling rain. Room was comfy but found a hair inside of the bathroom tub. Called the front desk and no one answered... More 

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Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review

Dear Robbyash, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Bangalore, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is quite clean & close to the airport. The night that I checked in did not have a good experience. The staff in the night were unprofessional and had racist behavior. However, in the morning the staff member was very helpful & professional. Its mixed feeling about this hotel. I think the male caucasian in the night was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This stay was our second time. The accommodations were spacious and we enjoyed the comfort of our suite. When we had an issue needing attention, Roger, at the front desk, took care of it right away, and actually seemed genuine in wanting to make things right for us. Who knew? He also addressed us by name the next day and... More 

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