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SpringHill Suites Detroit Metro Airport Romulus

#12 of 26 Hotels in Romulus
Certificate of Excellence
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8280 Merriman Road, Romulus, MI 48174
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1 room 1 guest
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SpringHill Suites Detroit Metro Airport Romulus
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242 Reviews from our TripAdvisor Community

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Traveler rating
    99
    94
    33
    13
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
    (242)
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    (54)
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    (59)
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South Jersey
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We do the park and ride nearly every time we travel in and out of Detroit. I call up Marriott and ask for the park and ride rate and many times it's cheaper than it would be if we just stayed at the hotel, this includes 8 days of parking at the place across the street. This hotel is nice,... More 

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Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The only reason for the extra star is for the girl at the front desk. We checked in around 11pm, she was the only one there. She was swamped with a good size line and phone ringing nonstop. She handled this and my upcoming issue as well as she could. Doing the mobile check in may have saved a minute... More 

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springhillsuitesdtw, Front Office Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Thank you for taking the time to share your recent experience at the SpringHill Suites Detroit Metro Airport Romulus with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately,... More 

Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
1 of 5 stars Reviewed 5 weeks ago

Ok, first off, if you are coming with a large family, the rooms are not a real suite. Their "suites" are just beds with a sitting area, a desk, and a weird bathroom layout (two doors, one on the left leads to toilet and sink, the other door on the right leads to the shower.) Our flight landed at 3... More 

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springhillsuitesdtw, Front Office Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. More 

Raleigh, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2015

I very much liked the modern layout of the room with a nice sofa and the desk was a nice space to work from as I saw stranded in Detroit due to snow in NC! Nice fireplace in lobby with 3 local beer options on tap.

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springhillsuitesdtw, Front Office Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Thank you for sharing your experience at the SpringHill Suites Detroit Metro Airport Romulus through the Guest Satisfaction Survey. As a valued costumer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Baltimore
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 23, 2015

This was a quiet, clean nice hotel close to the Detroit airport. Nicely appointed rooms with ample space. Like the separate room idea for shower and toilet. Hotel has four floors and offers free breakfast. Hotel is only 20 minutes from downtown Detroit.

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Michigan
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 22, 2015

The hotel was fine and check in went smoothly. Front desk staff was friendly. The beds were HORRIBLE and overshadowed the stay. They were so soft and offered no support whatsoever. I was sleeping on a slab of very well used foam rubber. The sheets didn't seem to fit and popped off as soon as I got in bed. I... More 

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springhillsuitesdtw, Front Office Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Thank you for taking the time to give us the feed back in regards to your recent stay at the SpringHill Suites Detroit Metro Airport Romulus. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience we... More 

Cumming
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 22, 2015

I tried to check into this hotel at 9:30pm on a Fri night. No one at the front desk. I did the usual loud "hello" and tried to peek around into the back office. Then a bartender shouts from across the room. Hey that's me, I'll be right there. Did not seem unusual at the time. Next morning I go... More 

Was this review helpful? Yes
springhillsuitesdtw, Front Office Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Thank you for taking the time to give us feed back in regards to your recent stay at the SpringHill Suites Detroit Metro Airport Romulus. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconveniance. We have... More 

Algonac, Michigan
Level Contributor
164 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 13, 2015

We have stayed here a number of number of times before we leave fly out of town. we have never been able to have breakfast before since our flights left very early in the AM. Breakfast wasn't very robust and lacked in details as compared to other places that offer breakfast. Went to checkout and nobody was at the desk.... More 

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 18, 2015

I've stayed at a couple other SpringHill Suites in other cities and had really nice normal rooms. For some reason they gave me an Accessible room instead of a standard room. There was no storage in the bathroom which was more like a large shower with the shower and toilet in it. There was a separate room with a sink... More 

Was this review helpful? Yes 1
springhillsuitesdtw, General Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Dear Larry M, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Detroit Metro Airport Romulus. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We... More 

Lake Placid, New York
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 16, 2015

First impressions count and the first impression of the SpringHill Suites at Detroit airport was not a good one. Upon entering the hotel, I was nearly knocked over by an overwhelmingly smell of disinfectant. The last time I smelled something like this was at the scene of a murder. I'm not joking. The lobby was sterile in other ways, too.... More 

Was this review helpful? Yes 1
springhillsuitesdtw, General Manager at SpringHill Suites Detroit Metro Airport Romulus, responded to this review

Dear raku8, Thank you for taking the time to share your recent experience at the SpringHill Suites Detroit Metro Airport Romulus with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the... More 

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