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Embassy Suites by Hilton Detroit Metro Airport

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8600 Wickham Road, Romulus, MI 48174
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1 room 1 adult
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Embassy Suites by Hilton Detroit Metro Airport
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641 Reviews from our TripAdvisor Community

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South Easton, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I needed to stay near the Detroit airport for business and picked Embassy Suites based mostly on its reputation. I had never stayed at this hotel before. Everything about my stay was outstanding. From the people at the front desk, to the quality of the room, to the friendliness of the staff, to the quality of the complimentary breakfast. It... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William H
Rochester, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here many times over the past few years while visiting family. For a couple of years the hockey teams would take over the lobby and make a mess that would last all weekend but they seemed to have really increased the number of staff and things were really well kept this time. The staff are all really,... More 

Helpful?
Thank YISAIP
London, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here last night after flight troubles and decided to call it a night. I was a little nervous getting stranded in Detroit as my travel agent told me her story of getting stranded in Detroit after flight issues. The hotel was wonderful! Newly built, modern with a different design than your typical embassy suites. They have a burger... More 

Helpful?
Thank Petersmc
Fort Wayne, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel manager, Claude, is the main reason for the great experience. He greeted me and my family at breakfast and reminded us that some folks truly understand what good customer service should look like. The room was clean and the lobby is great for gathering and relaxing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ryan G
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear Ryan G, You are very kind to single out Claude for his service. He is truly an asset to our company. We used your comments to recognize him for his commitment to our guests. Thank you again for your great review and we look forward to having the pleasure of welcoming you back the next time you are in... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

After check in I proceeded to the restaurant to place an order. After placing the order, I turned to walk to the waiting area and slipped and fell on water that had been tracked in by other guest fighting the snow. I hit the ground so hard and fast I didn't realize what had happened. A guest came over to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joe M
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear Joe M., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we do hope that you're not hurt. We are always looking for ways to improve our guest experience as your... More 

West Chicago
2 reviews
5 of 5 stars Reviewed 2 weeks ago

if this is the area of your visit (right next to Detroit Airport), this is the place you must stay, service, cleanliness, food and Wi-Fi works great.... you can concentrate of all the other things and not give a worry to your accommodations.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jamesmichaelr2015
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear jamesmichaelr2015, Thank you so much for your kind comments. It means a lot that you took the time to let us know that you enjoyed your stay with us. Thank you for taking the time to share your experience online and we hope that you will stay with us again next time you're in the Detroit area. Warm Regards,... More 

Leland, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night in Detroit on business. Beautiful Embassy Suites, updated furnishings., clean, 2 restaurants one is a burger bar which is quick and easy, tasty burger. Breakfast buffet is standard Embassy breakfast. Room was nice and quiet. Staff at the hotel were all friendly and helpful. Hilton should take notice as this hotel is one of the nicest Embassy... More 

Helpful?
Thank aypdeb
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear aypdeb, Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know that you enjoyed your stay with us. We sincerely appreciate your feedback and we look forward to seeing you again soon! Warm Regards, Lora Levendoski Director of... More 

San Antonio, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Staff is very nice, lobby, etc. is nice, clean. The breakfast left me a bit wanting compared to other Embassy Suites in the Detroit Area. Worst though was the noise generated by the heat/ac units in the rooms...louder than the aircraft landing and taking off at metro airport. If you want a decent nights sleep without being woken up by... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael L
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Thank you for taking the time to post your review. I sincerely apologize that we were unable to meet expectations. I would like to apologize for the AC unit was noisy. We appreciate you bringing this to our attention and I have followed up with engineering team to ensure this is being checked when we are inspecting our guestrooms everyday.... More 

North Olmsted, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed 2 nights here and it was 2 nights to many as this place is for kids and partying. Very loud at all hours smells like pot everywhere the hot tub is just a big tub filled with hot water. The night staff cant seem to control what happens or resolve any issues. This is a brand I use... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bill W
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear Bill W. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Level Contributor
442 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had our flight canceled due to a snow storm Jan 10th. This is a renovated hotel x 4 years, 4 km away from the Detroit airport. There is a free shuttle from the airport that runs 24 h/day. The rooms are obviously renovated, and this is not a luxury hotel. But they get A+ for trying, and the rooms,... More 

Helpful?
1 Thank pw0867
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review

Dear pw0867, It means a lot that you took the time to let us know that you enjoyed your stay with us. Thank you for taking the time to share your experience online and we hope that you will stay with us again next time you're in the Detroit area. Warm Regards, Lora Levendoski Director of Sales Hilton Hotels at... More 

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