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Embassy Suites Detroit Metro Airport

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8600 Wickham Road, Romulus, MI 48174
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Embassy Suites Detroit Metro Airport
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Embassy Suites Detroit Metro Airport
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507 reviews from our community

Traveler rating
    247
    154
    63
    23
    20
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178
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklin, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Every single staff member we encountered were friendly, helpful, pleasant and happy! The Managers host a reception from 5:30-6:30 with complimentary snacks and beverages , and the breakfast (which is included) had great variety and was yummy. We were there for a hockey tournament and the staff managed the kids well, they had limits so as not to bug other... More 

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Boone, North Carolina
Top Contributor
92 reviews 92 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is conveniently located to Detroit Airport. For that, this hotel is great. The rooms are about average for an Embassy Suites. Not the best or the worse I have stayed in. The service is exceptional. I would stay her again if in the area, but it is a little below the typical Embassy Suites standards.

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Goderich, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great place to start your vacation! Take advantage of the managers coktails ... enjoy a burger from their in house menu ... excellanta! Kwik park access available, park and shuttle or take advantage of the ES shuttle.

Review collected in partnership with Embassy Suites Hotels

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Seattle, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The suite I stayed in, particularly the Bathroom area is totally UNSAFE!!!!! The design has poor layout and construction. It is also dangerous and could result in slip and fall or scalding from the shower water handle!!!! There were people running up and down halls till past 2 AM the weekend I stayed. I WAS TOLD SECURITY WOULD LOOK INTO... More 

Review collected in partnership with Embassy Suites Hotels

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Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

I appreciate your feedback about your recent stay at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. We appreciate your feedback about the noise and language you encountered. Your comments will help us to make it right for future guests. Additionally, we are 100% A.D.A. compliant and... More 

Burlingame, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms are small for suites. French doors between rooms is big drawback, sound (TV) carries between rooms. Pool heater inop, hot tub pumping in cold water made both unusable. Nice hotel but just doesn't live up to the Embassey Suites standards that we are accustomed to.

Review collected in partnership with Embassy Suites Hotels

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Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

Thank you for sharing your review of our Embassy Suites Detroit Metro Airport. I apologize for the inconvenience you experienced with our broken pool heater. This issue has been resolved; I am sorry that it wasn't able to be fixed during your stay. Thank you again for sharing your comments, and please feel free to contact me directly if there... More 

Allen, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Good experience, good food, good service just need a clear description of pick-up van at DTW terminal. Good night sleep and had good internet connections to allow work in the room. The suite gave a very nice working area and the King size bed gave a good night's sleep.

Review collected in partnership with Embassy Suites Hotels

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Los Angeles, California
Top Contributor
55 reviews 55 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel right next to DTW. Rooms are spacious and the staff is friendly and exceptionally helpful. Breakfast was great but the Manager's reception in the evening fell flat compared to other Embassy Suites I have visited.

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Fort Sill, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was excellent. Great location near the airport. The breakfast had the choice of eggs/omelets made to order and many other great choices. During happy hour drinks and a variety of snacks were provided. The restaurant had great food along with a sandwich shop with build your own burger options. The staff were very friendly and helpful. They also... More 

Review collected in partnership with Embassy Suites Hotels

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Parrott
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I spent one night here to catch a plane out of Metro the next morning. The bed was nice and comfortable, the room was laid out well, but the other furnishings and the overall style of the room seemed dated. The lamps in the seating area where the sofa was did not work (one was completely missing the bulb). The... More 

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Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review the housekeeping staff has focused on the room in which you stayed in hope that future guests will not have the same experience. Thank you again; I appreciate your honest feedback. Sincerely, Lora Levendoski... More 

Hudson, Wisconsin
Top Contributor
56 reviews 56 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for 3 nights. The one elevator on our side had a door that jolted the dead awake when it opened and shut. We seriously thought every time it was being slammed shut and jolted open. It made so much noise. On the plus side, our room was quiet for being on the top floor and in the flight... More 

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