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Embassy Suites Detroit Metro Airport

3.5 of 5 8600 Wickham Road, Romulus, MI 48174
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Certificate of Excellence 2014
Embassy Suites Detroit Metro Airport
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Embassy Suites Detroit Metro Airport
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475 reviews from our community

Traveler rating
    231
    149
    57
    21
    17
See reviews for
169
84
26
134
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
1 review
1 of 5 stars Reviewed 4 days ago NEW

Front desk staff (evening/overnight) seems rude and put off. Common areas are dirty, carpet is filthy and worn. Manager's buffet chip bowls were stacked back on top of each other and it appeared the chips were put back into the chip bags to be reused the next night after people had their hands in them. No flexibility on room changes,... More 

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Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 5 days. Rooms were great. Staff was outstanding. The managers happy hour was great. Close to the airport. The food was good. I will stay here next time I'm in the area. I have said all I have to say. But this app will not let me stop.

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Corona, California
Top Contributor
59 reviews 59 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel a lot. I tend to be very critical of the hotels overall. This is by far one of the best Embassy Suites I have EVER stayed. The attention to detail, cleanliness (they were always cleaning!!!) the complimentary breakfast bar and staff was phenomenal. Tyrone (works evenings) such a great individual to have represent your establishment during HH. The... More 

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Brampton, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel is great large rooms & very clean. They offer cook to order breakfast, The only thing is the need to cook the eggs a little longer so that they not still runny. The front desk staff are very friendly & helpful. there is one staff member at breakfast who is always grumpy other than her the rest of... More 

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Indiana
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel. Good breakfast. Good happy hour. Wifi was sketchy, and the hd tv channels kept messing up. Very close to airport. Free shuttle. Fitness center was convenient. Room was clean and comfortable. I would stay here again if business brought me back.

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Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel over Thanksgiving of 2014, although they did not have any turkey dinner specials, just regular menu, I would give this hotel kudos for exceptional service. The Managers happy hour was always tremendous, good service from the bartenders and the breakfast folks were outstanding, clearing out dishes promptly. Friendly and always smiling. What I really noticed was... More 

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

This was a very nice hotel. It has only three floors which is unusual for an Embassy suites. The rooms were clean, quiet (Didn't notice the planes landing nearby) and the staff was friendly and helpful. The manager's happy hour was decent. The well drinks were nice and strong. The breakfast was nice. Parking was not a problem. There is... More 

Review collected in partnership with Embassy Suites Hotels

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Westland, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

nice location close to Metro Airport , good value for the stay during Thanksgiving week.Staff nice the breakfast was good but could have extended hours beyond the 9.30AM closing time. the lounge area was nice for meeting with friends an relaxing .

Review collected in partnership with Embassy Suites Hotels

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armywife6
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Very old , run down, moldy property. I cannot believe this is an Embassy. I have stayed in Embassy's all over the country and am appalled that this property passes any health code inspections.everything is filthy, moldy, noisy and I am extremely disappointed that I wasted my Hilton points on this place.

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Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely,... More 

Cambridge, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

Smelled like concrete was wet and not fully dried yet - mouldy which caused an allergy reaction - sneezing and itchy eyes. We did not have a good sleep and needed to take allergy medication - was not a good start to our vacation flying out the next morning

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Lora L, Director of Sales at Embassy Suites Detroit Metro Airport, responded to this review

On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am disappointed to learn from your review that you had a moldy smell in your room. In order for us to continuously improve upon our products and services, we do take your comments very seriously. With that said,... More 

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Additional Information about Embassy Suites Detroit Metro Airport

Address: 8600 Wickham Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Detroit Metro Airport 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Embassy Suites Detroit Metro Airport Hotel Romulus
Embassy Suites Romulus
Romulus Embassy Suites
Hilton Romulus
Romulus Hilton
Hotel Style:
#4 Business Hotel in Romulus
#4 Romantic Hotel in Romulus
#6 Family Hotel in Romulus

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