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American Heritage Inn

1681 E. Grand River Avenue, Portland, MI 48875
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American Heritage Inn
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Ranked #1 of 1 Hotels in Portland
A recent review
4 of 5 stars Reviewed January 23, 2015
laurabinkley
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33 reviews from our community

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    6
    2
    7
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12
4
Solo
0
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

My husband & I renewed our wedding vows & decided to stay at the local hotel for convenience & to have the chance to get away for a night from our home kid free. First of all our room was disgusting there was literally duck tape around the entire doorway of the floor to the wall when we walked into... More 

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1 review
4 of 5 stars Reviewed January 23, 2015

The guy that works there has the worst customer service .The girls were great and very polite. Him i think he was all about making buck. Not sure if I'll go back.My room had issues with the door not working I guess battery's were going dead. Got a new room and it had the same iaaue. So I just went... More 

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Gastonia, North Carolina
2 reviews
5 of 5 stars Reviewed October 23, 2014

This place is located at exit 73 off of I-96; about 15 miles west of Lansing. It was clean, updated, and quite. Everything I look for on business travel. The beds were comfy, the shower has pressure, the pool and hot tub are nice. It also has a river walk path right off the back of the property. All of... More 

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Mike1681, Manager at American Heritage Inn, responded to this review

Thank you for taking time to review our hotel. This will help future guest while choosing right hotel. Hotel Staff More 

Cape Carteret, United States
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 23, 2014

Stinks of smokers residue. Security chain had been ripped from its mount and reattached (loosely) with one drywall screw. Dead and dying bugs (roly polys and beetles) in the bathroom. Rock hard beds. Very happy to leave after one night. Not nightmarish but definitely substandard.

Was this review helpful? Yes 1

Travelers are raving about these Portland hotels

Mattawan, Michigan, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

When we brought our group here (7 rooms) for an East Lansing convention in March of 2014, the hotel ran out of bath towels and told us we could "check back" in the morning to see if there were any available for our early morning showering. At least 3 rooms of our people had to share TOWELS with roommates in... More 

Was this review helpful? Yes 3
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014 via mobile

When this hotel was first built it was amazing, but that's when it was first built there has not been much updating since. The hot tube and pool are really nice and the staff is always happy to accommodate us. The hotel and rooms just need some work.

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oshawa, ont
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2014

Front desk...sherri was just super ... Sunday morning peanut butter cookies made just for the Santa's hit the spot. swimming pool and hot tub excellent, very friendly and helpfull staff. stay here every June

Review collected in partnership with this hotel

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

This is the best place to stay when visiting Grand Rapids OR Lansing area. The pool and hot tub are excellent. The staff is friendly and helpful. Breakfast is on par with most franchise.The overall experience with hotel was very satisfying. I can honestly say this is one of the hotels where I sleep best. I frequent the area for... More 

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Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed June 30, 2014

We were kind of limited on our choices. Had to attend a funeral in Ionia so I searched for a hotel and found this one. We should have just driven a little further to west Lansing and found some place. This place was a circus. I made reservations for our entire family (4 rooms) and the staff checked us in... More 

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Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2014 via mobile

Stayed here while on business. Convenient between Lansing and Grand Rapids. Location right off highway. The staff is very friendly and the hotel is clean. Price is very reasonable. Rooms have nice comfortable beds, they have a breakfast in the morning too

Was this review helpful? Yes 4
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