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Courtyard by Marriott Detroit Pontiac/Bloomfield

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3555 Centerpoint Parkway, Pontiac, MI 48341
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Courtyard by Marriott Detroit Pontiac/Bloomfield
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Courtyard by Marriott Detroit Pontiac/Bloomfield
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95 reviews from our community

Traveler rating
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    20
    12
    5
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13
23
11
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time staying at this excellent hotel. Very helpful and friendly staff especially the lovely Carolyn on reception, what a star. Close to lots of amenities and good restaurants and a short drive to the wonderful Somerset Collection in Troy. A special thank you to our excellent room attendant, Loretta. We will definitely be back.

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GMCYPONTIAC, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for staying with us here at The Courtyard Pontiac/Bloomfield. We really appreciate your feedback in regards to the hotel as well as our associates Carolyn and Loretta! We have shared your comments with the staff as a job well done!! Thank you so much and we look forward to hosting you again as a guest in... More 

Great Lakes
2 reviews
5 of 5 stars Reviewed March 23, 2015

We stayed one night during a 5 state swim meet. The staff was absolutely wonderful. Helpful, polite, friendly. Their recommendation for a restaurant was right on. The room was clean, bed was comfortable. The buffet breakfast the next morning was hot and tasty. The fruit was excellent and the selection was very good! I would not hesitate to go back.

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GMCYPONTIAC, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for choosing to stay with us during the swim meet over this past weekend! We really enjoyed hosting your group! We hope that if you and your family ever comes back to the area we will be able to host you here at the Courtyard Pontiac again! I will be sharing your comments with our staff... More 

Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2015

My wife and I stayed here January 18 to the 21st. The kitchenette was a pleasant surprise and was equipped with enough hardware to make our stay easy. The room was spacious although the bathroom was a bit cramped. The room was clean and comfortable enough. The location was perfect for our trip purpose which involved the nearby hospital. Value... More 

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GMCYPONTIAC, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for staying with us and for your feedback in regards to our hot tub and pool. I have addressed these items with our maintenance manager and moving forward we will make sure the temp and cholorine levels are at the right levels. We hope that the next time you are in the area you choose to... More 

Ontario, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 18, 2015

Check your receipt because they charged me for the free Wifi. Website says free, so I had to get it cleared off my bill in the morning. Sneaky way to make money! Clean rooms, but no ice buckets and no fridges.

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GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you for sharing your experience at the Courtyard Detroit Pontiac/Bloomfield through the Tripadvisor website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate... More 

Dundee, Michigan
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 16, 2015

The best part about this hotel is the staff. The front desk staff was very friendly and helpful. The room and lobby was ok, as far as decor. The bed was comfortable, which is very important to me, however the couch in the room was not comfy at all. The lighting in our room was not inviting, had to leave... More 

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GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you for sharing your experience at the Courtyard Detroit Pontiac/Bloomfield through the Tripadvisor website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate... More 

Missouri
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 15, 2015

Stayed at this location in an area I hadn't visited in the past. I like to stay at Marriott properties because they are pretty much uniform in what you get. This Courtyard is an older hotel that isn't up to Marriott setup for Courtyard. They don't have a sit down restaurant except for Breakfast. They don't have a Starbucks inside... More 

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GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you for taking the time to fill out a survey on Tripadvisor in regards to your recent stay at the Courtyard Detroit Pontiac/Bloomfield. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our unrenovated hotel. We do... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2014

Under the week it's a buisiness hotel on the weekend there are more familys and sport folks. My room was quit, clean and with a comfortable bed. The staff is really friendly and helps whereever they can. Big thanks... There is a really good Thai Resteraunt nearby and about four other Resteraunts.

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GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for choosing to stay with us here at the Courtyard Pontiac. We are so happy to seee that your enjoyed your stay and look forward to having you sta with us again. More 

Kimball, Michigan
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 22, 2014

This Marriott has no amenities for a Platinum Member. There is no concierge lounge or complimentary breakfast. It looks like the former complimentary breakfast area was turned into a breakfast buffet for $8.95. The exercise room is the size of a large closet and was 80+ degrees and there was only a five inch floor fan to compensate. The television... More 

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GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for the feedback you have shared in regards to your most recent stay. All feedback is helpful to us in order to improve our hotel in the future. Unfortunately with the Courtyrad brand we do offer only certain benefits to our Platinum members as designated by our Marriott Rewards. Our hotels do not have the concierge... More 

Danbury, Connecticut, United States
Top Contributor
77 reviews 77 reviews
41 hotel reviews
790 helpful votes 790 helpful votes
2 of 5 stars Reviewed November 20, 2014

This is an outdated property that does not even have automatic doors upfront at the entrance. Newer features of updated Courtyards are not found here such as Bistro. However, there are some perks. Every room has a Fridge and Microwave and that is a huge plus. Staff is friendly and helpful.

Was this review helpful? Yes 11
GMSHSSouthfield, General Manager at Courtyard by Marriott Detroit Pontiac/Bloomfield, responded to this review

Thank you so much for your response in regards to your most recent stay. We apprecate the feedback in regards to the staff service and the ammenities we offer in most of our rooms. We are hoping to have a renovation in the near future so we will offer the Bistro options as well. We do hope you will stay... More 

Contributor
20 reviews 20 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2014

The hotel is aware that I am posting this review. They gave me points which " that were not even enough to buy a cup of coffee" This is the most disgusting hotel. Room 329 which is where I stayed was booked via Priceline. When I got to the room at 12:30am, There was a hair in the refrigerator as... More 

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