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All 3 Pontiac hotels

Residence Inn Detroit Pontiac/Auburn Hills

3.0 of 5 Hotel   |   3333 Centerpoint Pkwy., Pontiac, MI 48341
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Residence Inn Detroit Pontiac/Auburn Hills
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Ranked #2 of 3 Hotels in Pontiac
A recent review
5 of 5 stars reviewed 2 weeks ago
jimaher Newbury Park, California
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63 reviews from our community

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    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newbury Park, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

While working in pontiac mi , on a movie for 9 months, the residence inn was a great hotel for location. All of the staff at the hotel were very friendly and courteous! It made my long stay from home bearable and comfortable ! Thanks

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 22, 2014

The Residence Inn staff was incredibly friendly and helpful. Everyone made me feel welcome and helped. The facilities are a bit worn, but all in all, it was a pleasant experience. I would stay again, especially if I wanted to cook a meal while on the road.

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Dearborn, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

We have always had good experiences with Residence Inn, so when I made this reservation I didn't look at TripAdvisor. That was a mistake! My mother-in-law's funeral was going to be in the Pontiac area, and we decided it would be less stressful to stay nearby the night before, rather than fighting traffic the day of the funeral. This location... More

Was this review helpful? Yes 1
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for reviewing our hotel on Tripadvisor. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced during your stay here back in August. Every day we aim to provide the cleanest and friendliest hotel experience that we possibly can to each and every one of our guests. We are disappointed to hear... More

Mooresville, North Carolina
Top Contributor
118 reviews 118 reviews
17 hotel reviews
429 helpful votes 429 helpful votes
4 of 5 stars Reviewed August 11, 2014

I guess anything would look great after having to spend a night at the Auburn Hills Fairfield Inn earlier in the week. So maybe this place has a bit of a halo effect since the Auburn Hills Fairfield is such a complete junk yard. But my wife and I have stayed here on a number of occasions now and have... More

Was this review helpful? Yes 5
North Vancouver, BC
Contributor
19 reviews 19 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

I've been staying here for a few weeks and have a few more to go. The good things: friendly staff, large rooms, air conditioning that works, free wifi ( works good as long as you don't use skype much), free parking with plenty of space, free breakfast, nice green grounds. The bad: worn out furniture and carpets, playground falling apart,... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 3, 2014

As the many other reviews have stated, this hotel is old, outdated, and in desperate need of refurbishing. The reason we stayed at the RI is because we were in town for two weeks, and wanted a room with more space than just a regular hotel room, the location was good, and the price was reasonable. So we rented a... More

Was this review helpful? Yes 2
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Dave A, Thank you for taking the time to review our hotel, and for being loyal to Marriott. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, we strive to provide a high level of service and... More

PA
Contributor
15 reviews 15 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 3, 2014

I'm a Marriot platinum member, so I've seen my share of hotels. This is a very poor hotel. It's just plain worn out. The stuffing was coming out of the arms on the couch (see photo). I had to ask for a clean ironing board. Really?

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you very much for reviewing our hotel on Tripadvisor and for being so loyal to Marriott hotels. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, our staff takes tremendous pride in providing the friendliest service and... More

Rockford, Illinois, United States
1 review
5 of 5 stars Reviewed May 30, 2014

This hotel was a pleasure to stay. I was there for a week on business. The rooms had a complete kitchen. The hotel served breakfast each day. They also served dinner three nights as well. A great bargain for the price I paid. And I loved the happy hour from 5-730. I would recommend this hotel to anyone traveling in... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2014 via mobile

Old rooms! Was in a suite with dirty cooking utensils! Was there for 14 days a housekeeper came in to clean 1 time. During that time she put dirty dishes back into cupboards. Very visably dirty too may I add. The toilet ran all night and we were above he laundry area heard that the whole time. Saved the best... More

Was this review helpful? Yes 1
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for taking the time to review our hotel. I am very sorry to hear that your recent stay with us was a disappointing one. Our staff takes tremendous pride in the cleanliness of our hotel as well as providing the best service that we possibly can to our guests. I can assure you that your comments... More

London, Canada
Top Contributor
68 reviews 68 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 6, 2014

We stayed here for the first time on April 4. We usually stay at another all-suite hotel but decided we would give this hotel a go. We were pleasantly surprised! This hotel was very clean and quiet, the room was in excellent condition. The breakfast was good and a definite perk! We will stay here again :)

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Additional Information about Residence Inn Detroit Pontiac/Auburn Hills

Address: 3333 Centerpoint Pkwy., Pontiac, MI 48341
Location: United States > Michigan > Pontiac
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Detroit Pontiac/Auburn Hills 3*
Number of rooms: 114
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Also Known As:
Residence Inn Detroit Pontiac/Auburn Hills Hotel Pontiac
Residence Inn Pontiac
Pontiac Residence Inn

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