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Residence Inn Detroit Pontiac/Auburn Hills

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3333 Centerpoint Pkwy., Pontiac, MI 48341
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Residence Inn Detroit Pontiac/Auburn Hills
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Residence Inn Detroit Pontiac/Auburn Hills
Residence Inn Detroit Pontiac/Auburn Hills
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69 Reviews from our TripAdvisor Community

Traveler rating
    23
    23
    10
    9
    4
See reviews for
20
13
2
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (17)
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    (19)
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    (15)
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Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at all three Marriott's in this complex and the Residence Inn is my favorite . Easy parking and access to rooms. Clean rooms, friendly helpful staff, and a very good breakfast includes with stay.

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for your review. Our goal is to provide our guests with "a home away from home" lodging experience. I am glad to hear that we were able to meet and exceed your expectations. Thank you for being loyal to Residence Inn and we hope to have you back in the future. Best Regards, More 

Portland, Oregon
1 review
4 of 5 stars Reviewed 1 week ago

Very friendly accommodating staff. There were 14 of us staying at the hotel three nights for a family event. At breakfast each morning our conversation and visiting ran way over the normal breakfast hours but we were never rushed or hurried. The rooms were clean, & in good condition. Bedding & towels were good quality. I asked for & was... More 

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Betsy, Thank you so much for your kind review. We are very pleased to hear that you and your family enjoyed your stay with us. We hope to have you back in the near future. Best Regards, More 

North Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 21, 2015

This hotel is not worth the money! I blame myself for not bothering to read any reviews as I thought I could trust the Marriott name. I check in on a cool 45 degree night to a room with the AC on its coldest setting. It sure seemed colder inside the room, than outside. As the vents are all at... More 

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. I would like to apologize for the fact that your suite was not at normal temperature upon your arrival. Your feedback has been communicated to the correct departments to ensure this does not happen again. Although our hotel is not the newest in the area, we pride ourselves... More 

Clarkston, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 17, 2015

Without a doubt a total crap hole. Though the elderly lady at the front desk is nice, the rooms have ripped and buckled carpeting, black mold on the bath tub fixtures, fluid type stains on the couch...yes it's obviously "fluid" . Upon opening the pull out bed to find potato chips in the bed and a blood stain on the... More 

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear jc10112793, Thank you for taking the time to review our hotel on TripAdvisor. We definitely appreciate your feedback and will use it constructively to improve our hotel. I apologize that you experienced multiple issues during your recent stay. Our goal is to provide the cleanest and friendliest lodging experience to each and every one of our guests. We are... More 

Florence, Italy
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2015

All the staff is really kind and helpful. The room is clean and confortable. They clean everyday and I couldn't be more satisfied with their service. Fair price, super good work. Manager was always helpful

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for reviewing our hotel on Tripadvior. We appreciate the kind feedback and hope to host you again in the future. Best Regards, Ryan K. Sales Manager More 

Danbury, Connecticut, United States
Top Contributor
82 reviews 82 reviews
44 hotel reviews
811 helpful votes 811 helpful votes
5 of 5 stars Reviewed December 31, 2014

I was here on a combined business and family stay around the holidays. I was extremely pleased with the service provided. I was also pleased with the great and friendly attitude that the staff displayed. As others have pointed out, this property is dated, but reasonably priced. Breakfast is decent and filling. My family felt at home during the stay.... More 

Was this review helpful? Yes 12
Newbury Park, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

While working in pontiac mi , on a movie for 9 months, the residence inn was a great hotel for location. All of the staff at the hotel were very friendly and courteous! It made my long stay from home bearable and comfortable ! Thanks

Was this review helpful? Yes
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear jimaher, Thanks for taking the time to post a review. We are happy we made your extended stay in the area more comfortable. We enjoyed getting to know you and the other crew members. We hope to see you again in the near future! Best, Dodi W More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 22, 2014

The Residence Inn staff was incredibly friendly and helpful. Everyone made me feel welcome and helped. The facilities are a bit worn, but all in all, it was a pleasant experience. I would stay again, especially if I wanted to cook a meal while on the road.

Was this review helpful? Yes
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Rachel H, Thanks for your positive feedback! We strive to provide a high level of service and are happy you found our staff friendly and attentive. We appreciate your patronage and hope to see you again soon! Sincerely, Dodi W General Manager More 

Dearborn, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 23, 2014

We have always had good experiences with Residence Inn, so when I made this reservation I didn't look at TripAdvisor. That was a mistake! My mother-in-law's funeral was going to be in the Pontiac area, and we decided it would be less stressful to stay nearby the night before, rather than fighting traffic the day of the funeral. This location... More 

Was this review helpful? Yes 1
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for reviewing our hotel on Tripadvisor. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced during your stay here back in August. Every day we aim to provide the cleanest and friendliest hotel experience that we possibly can to each and every one of our guests. We are disappointed to hear... More 

Davidson, North Carolina
Top Contributor
159 reviews 159 reviews
22 hotel reviews
588 helpful votes 588 helpful votes
4 of 5 stars Reviewed August 11, 2014

I guess anything would look great after having to spend a night at the Auburn Hills Fairfield Inn earlier in the week. So maybe this place has a bit of a halo effect since the Auburn Hills Fairfield is such a complete junk yard. But my wife and I have stayed here on a number of occasions now and have... More 

Was this review helpful? Yes 5
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