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Residence Inn Detroit Pontiac/Auburn Hills

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3333 Centerpoint Pkwy., Pontiac, MI 48341
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Residence Inn Detroit Pontiac/Auburn Hills
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Residence Inn Detroit Pontiac/Auburn Hills
Residence Inn Detroit Pontiac/Auburn Hills
Residence Inn Detroit Pontiac/Auburn Hills
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66 reviews from our community

Traveler rating
    22
    22
    10
    8
    4
See reviews for
19
12
2
24
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clarkston, Michigan
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Without a doubt a total crap hole. Though the elderly lady at the front desk is nice, the rooms have ripped and buckled carpeting, black mold on the bath tub fixtures, fluid type stains on the couch...yes it's obviously "fluid" . Upon opening the pull out bed to find potato chips in the bed and a blood stain on the... More 

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear jc10112793, Thank you for taking the time to review our hotel on TripAdvisor. We definitely appreciate your feedback and will use it constructively to improve our hotel. I apologize that you experienced multiple issues during your recent stay. Our goal is to provide the cleanest and friendliest lodging experience to each and every one of our guests. We are... More 

Florence, Italy
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2015

All the staff is really kind and helpful. The room is clean and confortable. They clean everyday and I couldn't be more satisfied with their service. Fair price, super good work. Manager was always helpful

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for reviewing our hotel on Tripadvior. We appreciate the kind feedback and hope to host you again in the future. Best Regards, Ryan K. Sales Manager More 

Danbury, Connecticut, United States
Top Contributor
75 reviews 75 reviews
39 hotel reviews
775 helpful votes 775 helpful votes
5 of 5 stars Reviewed December 31, 2014

I was here on a combined business and family stay around the holidays. I was extremely pleased with the service provided. I was also pleased with the great and friendly attitude that the staff displayed. As others have pointed out, this property is dated, but reasonably priced. Breakfast is decent and filling. My family felt at home during the stay.... More 

Was this review helpful? Yes 12
Newbury Park, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

While working in pontiac mi , on a movie for 9 months, the residence inn was a great hotel for location. All of the staff at the hotel were very friendly and courteous! It made my long stay from home bearable and comfortable ! Thanks

Was this review helpful? Yes
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear jimaher, Thanks for taking the time to post a review. We are happy we made your extended stay in the area more comfortable. We enjoyed getting to know you and the other crew members. We hope to see you again in the near future! Best, Dodi W More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 22, 2014

The Residence Inn staff was incredibly friendly and helpful. Everyone made me feel welcome and helped. The facilities are a bit worn, but all in all, it was a pleasant experience. I would stay again, especially if I wanted to cook a meal while on the road.

Was this review helpful? Yes
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Rachel H, Thanks for your positive feedback! We strive to provide a high level of service and are happy you found our staff friendly and attentive. We appreciate your patronage and hope to see you again soon! Sincerely, Dodi W General Manager More 

Dearborn, Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2014

We have always had good experiences with Residence Inn, so when I made this reservation I didn't look at TripAdvisor. That was a mistake! My mother-in-law's funeral was going to be in the Pontiac area, and we decided it would be less stressful to stay nearby the night before, rather than fighting traffic the day of the funeral. This location... More 

Was this review helpful? Yes 1
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for reviewing our hotel on Tripadvisor. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced during your stay here back in August. Every day we aim to provide the cleanest and friendliest hotel experience that we possibly can to each and every one of our guests. We are disappointed to hear... More 

Mooresville, North Carolina
Top Contributor
145 reviews 145 reviews
18 hotel reviews
543 helpful votes 543 helpful votes
4 of 5 stars Reviewed August 11, 2014

I guess anything would look great after having to spend a night at the Auburn Hills Fairfield Inn earlier in the week. So maybe this place has a bit of a halo effect since the Auburn Hills Fairfield is such a complete junk yard. But my wife and I have stayed here on a number of occasions now and have... More 

Was this review helpful? Yes 5
North Vancouver, BC
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 5, 2014

I've been staying here for a few weeks and have a few more to go. The good things: friendly staff, large rooms, air conditioning that works, free wifi ( works good as long as you don't use skype much), free parking with plenty of space, free breakfast, nice green grounds. The bad: worn out furniture and carpets, playground falling apart,... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 3, 2014

As the many other reviews have stated, this hotel is old, outdated, and in desperate need of refurbishing. The reason we stayed at the RI is because we were in town for two weeks, and wanted a room with more space than just a regular hotel room, the location was good, and the price was reasonable. So we rented a... More 

Was this review helpful? Yes 2
Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Dave A, Thank you for taking the time to review our hotel, and for being loyal to Marriott. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, we strive to provide a high level of service and... More 

PA
Contributor
18 reviews 18 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 3, 2014

I'm a Marriot platinum member, so I've seen my share of hotels. This is a very poor hotel. It's just plain worn out. The stuffing was coming out of the arms on the couch (see photo). I had to ask for a clean ironing board. Really?

Was this review helpful? Yes
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you very much for reviewing our hotel on Tripadvisor and for being so loyal to Marriott hotels. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, our staff takes tremendous pride in providing the friendliest service and... More 

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