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Residence Inn Detroit Pontiac/Auburn Hills

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3333 Centerpoint Pkwy., Pontiac, MI 48341
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Residence Inn Detroit Pontiac/Auburn Hills
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Residence Inn Detroit Pontiac/Auburn Hills
Residence Inn Detroit Pontiac/Auburn Hills
Residence Inn Detroit Pontiac/Auburn Hills
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73 Reviews from our TripAdvisor Community

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Traveler rating
    26
    23
    10
    10
    4
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21
15
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (73)
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    (17)
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Troy, Michigan
2 reviews
5 of 5 stars Reviewed June 23, 2015

We have stayed at the Residence Inn Pontiac for over 3 weeks now while our home is being repaired. Our room has been clean and comfortable and the breakfasts offer lots of variety. The hotel is in a beautiful area with easy access to M-59 and I-75. However, the staff has made this stay especially nice. From the front desk... More 

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Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 12, 2015

Very poor Wifi in room and in lobby. Loud AC that needed to be shut off to sleep. Torn couch. Uncomfortable bed. Ironing board cover needed to be put on several times when using. Breakfast good. Coffee not fresh in p.m. I stay at Marriott properties weekly...

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for taking the time to review our hotel on Tripadvisor. We appreciate your feeback and are sorry to hear that you had a disappointing experience with us. Your comments are being taken very seriously and will be used to improve our hotel overall. We are glad you enjoyed our location and breakfast and we hope to have another... More 

pa
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 8, 2015

I found this hotel very comfortable, and the staff very friendly and accommodating. They did everything they could to make our stay enjoyable. The grounds are beautiful. I found a nice bench and just sat outside and relaxed. There were some guests with small dogs, but that was not a problem for me. They just added to the pleasant atmosphere.

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Downers Grove, Illinois
1 review
5 of 5 stars Reviewed June 3, 2015

This is a wonderful Residence Inn where we stayed two nights. The staff that we met (5) we very cooperative, courteous and helpful. They really went out of their way to make sure our stay was comfortable. Some of the furniture / appliances were a little outdated, but the beds were very comfy. Renovation of the hotel is coming later... More 

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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

I have stayed at all three Marriott's in this complex and the Residence Inn is my favorite . Easy parking and access to rooms. Clean rooms, friendly helpful staff, and a very good breakfast includes with stay.

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for your review. Our goal is to provide our guests with "a home away from home" lodging experience. I am glad to hear that we were able to meet and exceed your expectations. Thank you for being loyal to Residence Inn and we hope to have you back in the future. Best Regards, More 

Portland, Oregon
1 review
4 of 5 stars Reviewed May 27, 2015

Very friendly accommodating staff. There were 14 of us staying at the hotel three nights for a family event. At breakfast each morning our conversation and visiting ran way over the normal breakfast hours but we were never rushed or hurried. The rooms were clean, & in good condition. Bedding & towels were good quality. I asked for & was... More 

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Betsy, Thank you so much for your kind review. We are very pleased to hear that you and your family enjoyed your stay with us. We hope to have you back in the near future. Best Regards, More 

North Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 21, 2015

This hotel is not worth the money! I blame myself for not bothering to read any reviews as I thought I could trust the Marriott name. I check in on a cool 45 degree night to a room with the AC on its coldest setting. It sure seemed colder inside the room, than outside. As the vents are all at... More 

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. I would like to apologize for the fact that your suite was not at normal temperature upon your arrival. Your feedback has been communicated to the correct departments to ensure this does not happen again. Although our hotel is not the newest in the area, we pride ourselves... More 

Clarkston, Michigan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 17, 2015

Without a doubt a total crap hole. Though the elderly lady at the front desk is nice, the rooms have ripped and buckled carpeting, black mold on the bath tub fixtures, fluid type stains on the couch...yes it's obviously "fluid" . Upon opening the pull out bed to find potato chips in the bed and a blood stain on the... More 

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear jc10112793, Thank you for taking the time to review our hotel on TripAdvisor. We definitely appreciate your feedback and will use it constructively to improve our hotel. I apologize that you experienced multiple issues during your recent stay. Our goal is to provide the cleanest and friendliest lodging experience to each and every one of our guests. We are... More 

Florence, Italy
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 29, 2015

All the staff is really kind and helpful. The room is clean and confortable. They clean everyday and I couldn't be more satisfied with their service. Fair price, super good work. Manager was always helpful

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for reviewing our hotel on Tripadvior. We appreciate the kind feedback and hope to host you again in the future. Best Regards, Ryan K. Sales Manager More 

Danbury, Connecticut, United States
Level Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 851 helpful votes
5 of 5 stars Reviewed December 31, 2014

I was here on a combined business and family stay around the holidays. I was extremely pleased with the service provided. I was also pleased with the great and friendly attitude that the staff displayed. As others have pointed out, this property is dated, but reasonably priced. Breakfast is decent and filling. My family felt at home during the stay.... More 

Was this review helpful? Yes 13
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