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All 3 Pontiac hotels

Residence Inn Detroit Pontiac/Auburn Hills

3.0 of 5 Hotel   |   3333 Centerpoint Pkwy., Pontiac, MI 48341
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Residence Inn Detroit Pontiac/Auburn Hills
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Ranked #3 of 3 Hotels in Pontiac
A recent review
4 of 5 stars Reviewed August 11, 2014
SteveMatthewP Mooresville, North Carolina
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61 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dearborn, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

We have always had good experiences with Residence Inn, so when I made this reservation I didn't look at TripAdvisor. That was a mistake! My mother-in-law's funeral was going to be in the Pontiac area, and we decided it would be less stressful to stay nearby the night before, rather than fighting traffic the day of the funeral. This location... More

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for reviewing our hotel on Tripadvisor. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced during your stay here back in August. Every day we aim to provide the cleanest and friendliest hotel experience that we possibly can to each and every one of our guests. We are disappointed to hear... More

Mooresville, North Carolina
Top Contributor
100 reviews 100 reviews
16 hotel reviews
310 helpful votes 310 helpful votes
4 of 5 stars Reviewed August 11, 2014

I guess anything would look great after having to spend a night at the Auburn Hills Fairfield Inn earlier in the week. So maybe this place has a bit of a halo effect since the Auburn Hills Fairfield is such a complete junk yard. But my wife and I have stayed here on a number of occasions now and have... More

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North Vancouver, BC
Contributor
19 reviews 19 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

I've been staying here for a few weeks and have a few more to go. The good things: friendly staff, large rooms, air conditioning that works, free wifi ( works good as long as you don't use skype much), free parking with plenty of space, free breakfast, nice green grounds. The bad: worn out furniture and carpets, playground falling apart,... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 3, 2014

As the many other reviews have stated, this hotel is old, outdated, and in desperate need of refurbishing. The reason we stayed at the RI is because we were in town for two weeks, and wanted a room with more space than just a regular hotel room, the location was good, and the price was reasonable. So we rented a... More

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Dodi W, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Dear Dave A, Thank you for taking the time to review our hotel, and for being loyal to Marriott. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, we strive to provide a high level of service and... More

PA
Contributor
15 reviews 15 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 3, 2014

I'm a Marriot platinum member, so I've seen my share of hotels. This is a very poor hotel. It's just plain worn out. The stuffing was coming out of the arms on the couch (see photo). I had to ask for a clean ironing board. Really?

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you very much for reviewing our hotel on Tripadvisor and for being so loyal to Marriott hotels. On behalf of our entire staff, I would like to apologize for the issues you experienced during your stay with us. Although, we are not the newest hotel in the area, our staff takes tremendous pride in providing the friendliest service and... More

Rockford, Illinois, United States
1 review
5 of 5 stars Reviewed May 30, 2014

This hotel was a pleasure to stay. I was there for a week on business. The rooms had a complete kitchen. The hotel served breakfast each day. They also served dinner three nights as well. A great bargain for the price I paid. And I loved the happy hour from 5-730. I would recommend this hotel to anyone traveling in... More

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1 review
1 of 5 stars Reviewed May 19, 2014 via mobile

Old rooms! Was in a suite with dirty cooking utensils! Was there for 14 days a housekeeper came in to clean 1 time. During that time she put dirty dishes back into cupboards. Very visably dirty too may I add. The toilet ran all night and we were above he laundry area heard that the whole time. Saved the best... More

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Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you so much for taking the time to review our hotel. I am very sorry to hear that your recent stay with us was a disappointing one. Our staff takes tremendous pride in the cleanliness of our hotel as well as providing the best service that we possibly can to our guests. I can assure you that your comments... More

London, Canada
Top Contributor
64 reviews 64 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 6, 2014

We stayed here for the first time on April 4. We usually stay at another all-suite hotel but decided we would give this hotel a go. We were pleasantly surprised! This hotel was very clean and quiet, the room was in excellent condition. The breakfast was good and a definite perk! We will stay here again :)

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Seattle, Washington
Top Contributor
51 reviews 51 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 25, 2014

I love Residence Inns and always try to stay on an extended assignment. They are basically small apartments and well suited for homelike comfort. I stayed at this site for one month. There were some minor inconveniences-the main building with the food/pool etc is not attached to the resident building so you have to go outside. Probably not an issue... More

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Fishers, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2014

Residence Inn is my GOTO choice for stays longer than two nights since they have fridge, range, dishwasher, etc. Otherwise not so convenient for simple overnights. This is not my GOTO place for overnights - its all I could find for that evening. The property is large so its a walk to the front desk, exercise, pool, dining area. Your... More

Was this review helpful? Yes 2
Ryan K, Director of Sales at Residence Inn Detroit Pontiac/Auburn Hills, responded to this review

Thank you for taking time to review our hotel. We are happy that you enjoy staying at Residence Inn's when traveling. Although our property has only 114 suites, it does seem larger due to our park like setting. We were very pleased to hear that you enjoyed our complimentary hot breakfast buffet, and our indoor pool and spa. Again, thank... More

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Additional Information about Residence Inn Detroit Pontiac/Auburn Hills

Address: 3333 Centerpoint Pkwy., Pontiac, MI 48341
Location: United States > Michigan > Pontiac
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Detroit Pontiac/Auburn Hills 3*
Number of rooms: 114
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Also Known As:
Residence Inn Detroit Pontiac/Auburn Hills Hotel Pontiac
Residence Inn Pontiac
Pontiac Residence Inn

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