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Auburn Hills Marriott Pontiac at Centerpoint

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3600 Centerpoint Parkway, Pontiac, MI 48341
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1 room 1 adult
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Auburn Hills Marriott Pontiac at Centerpoint
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244 Reviews from our TripAdvisor Community

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Kansas City, Missouri
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The hotel is dated and in need of an upgrade. Staff was not that friendly except in the 11th floor concierge lounge. Courtyard across the street is most likely as nice and not as expensive. Rooms were clean and adequate

Helpful?
Thank Traveler7221
Bologna, Italy
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great for business trips, Marriott Pontiac is a clean, comfy but high-standard hotel. Rooms are wide, the beds are very comfortable and the service is neat. Breakfast is good. I would definitely recommend it.

Helpful?
Thank Izzie S
Reims, France
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was there for a sales conference in our company HQ, place is nice, accommodations comfortable and nice looking. Breakfast with good food, large choice of all kind, with special "omelette" and waffles prepared by attendant. Not far from Detroit downtown and close to Birmingham, nice place to see.

Helpful?
Thank domchamp
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

We were so happy to have hosted you and hope to serve you again soon! More 

Cincinnati, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hotel is conveniently located and well maintained. Located within walking distance of restaurants and shops. Very good breakfast restaurant and bar inside the hotel. The rooms were excellent and looked to be recently updated. Very friendly staff and service.

Helpful?
Thank Sddddddddddddd
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

Thank you so much for taking the time to recognize our staff. We look forward to serving you again soon. More 

Région Paris
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Standard Mariott experience, but very very (too) expansive. Wifi is not included in the cost of the room, breakfast has nothing exceptional and costs 20 USD, only dinner is at a reasonable price. Similar level of service and quality available at Courtyard Marriot just next door for 20-30% less

Helpful?
Thank debutant95
Jessie L, Front Office Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

Good Morning, Thank you for taking the time to share about your stay with us. I'm sorry to hear that it didn't exceed your expectations. I've had shared your comments with my fellow managers and we hope to have the chance to better your experience with us when your travels bring you back to Pontiac. Thanks again. Jessie Lindner Front... More 

Louisville, Kentucky
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 7, 2016 via mobile

My wife and i had business in the area and found the Marriott on trip advisor, they were offering a very reasonable rate and had gotten good reviews. The hotel was 5 star with a restaurant, lounge with fireplace, pool, and a fitness room that my wife and i put to use. The rooms were clean and nice and the... More 

Helpful?
Thank 1sjdjdj
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

It was a privilege to have hosted. We hope to see the two of you again soon! Sincerely, Donn More 

1 review
1 of 5 stars Reviewed January 5, 2016

I reported to hotel management about by stay that I had ringworm outbreak. Before I placed fault on your hotel I spoke with a medical professional , weighted out possible situations that could have caused this occurrence and all fingers pointed at the location. Not only did I have ring worms I also had E.Coli. Upon checking into my room,... More 

Helpful?
Thank Tennille T
dthompson72, Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

Ms. Thompson, Yikes! We are so sorry you are experiencing such significant health problems. We have completed our own investigation and are confident that we provided a clean and sanitary environment. I left you a voice mail earlier today to discuss in greater detail, I look forward to your return call. Sincerely, Donn More 

Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 31, 2015

My reservation could not be found when I arrived even though I had a reservation number, because of this I did not get the type of rooms I reserved. The rooms that I did get had uncomfortable beds, backed up sink and burnt out lights. There were unaccompanied children and teenagers running up and down the halls at all hours... More 

Helpful?
Thank ks0407
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

ks0407, Please accept our sincere apologies, the experience we provided for you and your family is simply not acceptable and we accept full responsibility. I understand we have corrected this issue to your satisfaction and hope to serve you and your family again soon. Sincerely, More 

Detroit, Michigan
Level Contributor
251 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

Very nice standard Marriott Hotel. Lots of outdoor uncovered parking. The staff is super friendly. The rooms are very nice and well equipped. Outlets in the desk and bedside lamps. The gym and indoor pool/spa are accessed from a stairwell or elevator from the 2nd floor. I found staying on the 2nd floor convenient (others may find it too busy).... More 

Helpful?
Thank AnaCarmenLucius
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

BeachAna, Thank you for taking the time to share your experience. We look forward to serving you again soon. Sincerely, More 

Buford, Georgia
Level Contributor
117 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed December 15, 2015

I really enjoy staying here. It's a people hotel. I'm especially complimentary of the following staff members: Front Desk: ANN Waitress: Madison Room ServiceC: Andre Morning cook: West Always a friendly staff and the meeting room staff provide exemplary service. About an hour drive (or hour and a half) from the airport depending on traffic. Safe in the room for... More 

Helpful?
Thank Joe L
dthompson72, General Manager at Auburn Hills Marriott Pontiac at Centerpoint, responded to this review

Joe L, We are so thankful you allowed us the opportunity to share our commitment to service with you. The key to any successful service environment is the people, and ours are special for sure! Thank you for recognizing them. Sincerely, Donn More 

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