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Hilton Garden Inn Plymouth

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14600 N Sheldon Rd, Plymouth, MI 48170
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Hilton Garden Inn Plymouth
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277 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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North Royalton, United States
1 review
2 of 5 stars Reviewed 1 week ago

Worst hotel I have ever spent time in. Room rates are to high for quality of room given. Staff was not helpful at all except when I began to show frustration. Definitely will avoid this place in the future and I do not recommend this hotel for anything.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

First and foremost, we would just like to thank you for taking the time to share your experience. I am truly sorry that we did not provide you with the proper Hilton Garden Inn experience that you deserved. Our mission is to do whatever it takes to ensure our guests are satisfied and I am sorry that we failed you.... More 

Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

I traveled for a convention in Novi but had to stay an extra day so I ended up at the Hilton Garden Inn. I have always had positive experiences at the Garden Hilton Inns. The Plymouth one is impressive when you first enter, spotless, beautiful lobby. The staff is very friendly and helpful from the front desk, bar, and the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for taking the time to leave us such a great review. Your kind words about our hotel and staff really mean a lot to us. We have a wonderful team here at the Garden Inn who make our hotel what it is today and it is so wonderful to see their hard work being recognized. We... More 

Fort Collins, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very quite. Very clean. Nice bath products. Had moody front desk staff but they were dealing with 2 large wedding parties so I'm going to give them the benefit of the doubt that they were all stressed by that.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you for taking the time to share your experience with us, we truly appreciate it. I am very sorry that some of our front desk staff were moody. Regardless if they were busy, we should never treat our guests that way and I truly apologize. I have already spoken to them regarding the issue so we can now move... More 

Louiseville, KY, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This The Hilton Garden Inn location is a great place to stay for business. The staff seems like they truly appreciate you choosing their hotel. The different rooms I stayed in over time have been clean. Unlike some other hotels in this area, the internal and external noise does not infringe on sleep. The breakfast food and service has always... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Wow thank you so much for taking the time to leave us such a wonderful review. Your kinds words about our hotel and our staff really mean a lot to us. We have an amazing team here at the Garden Inn that make our hotel what it is today. It is great to see their hard work being recognized and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel was clean and everyone was very friendly! The room was clean and comfortable. The hotel was easy access from the freeway. The lobby area was comfortable and spacious, great outdoor areas as well. I felt comfortable and safe at this location.

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for taking the time to leave such a great review. I am so happy to see that you had a wonderful experience with us and that we were able to accommodate all of your needs. We hope the next time you are in Plymouth you will come stay with us again because we would love to... More 

North Carolina
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here recently for an overnight trip. The hotel is pretty and very clean. The front desk employee gave us the wrong room number, so we couldn't access the room on first try. A wonderful woman called "Grandma" by the staff helped us and was so sweet. The bed and pillows were very uncomfortable, which was... More 

Was this review helpful? Yes 1
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you very much for taking the time to share your feedback with us, we truly appreciate it. I apologize for the inconvenience we caused you during your arrival process. It was unacceptable for us to send you to the wrong room and I do apologize. That is definitely something we can work on with the front desk staff. Without... More 

Wolverine Lake, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I took time off, just for us, over the July 4th weekend. The accommodations, staff and service was outstanding! The pool and spa was great, an after dinner cocktail and breakfast not only met, but exceeded our expectations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for leaving us such a great review! It puts smiles on our faces that you had a wonderful experience with us and enjoyed all that we have to offer at the Hilton Garden Inn. Our team works very hard everyday to provide great service and it is great to see their hard work being recognized. We... More 

Standish, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Price was very affordable. Had 12 families here for a baseball tournament and all were very pleased with the hotel and its staff. Pool is small for 12 boys, but we made it work. Breakfast is an excellent deal for families and the staff is very helpful. I would recommend this hotel to anyone!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for taking the time to leave us such a great review! I am so pleased to see you and the whole team had a great experience with us. We also truly enjoyed having you guys stay with us over the holiday weekend and we hope for another trip next year! More 

Weiskirchen, Germany
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very enjoyable place to stay, the rooms are quiet and clean, pretty close to the freeway, always seem to be updating the place. The gym could be larger - it only has three pieces of fitness equipment, and you might find all three occupied, especially in the morning. The breakfast is good, but thought it was a little expensive for... More 

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for taking the time to share your experience with us, we truly appreciate it. I am so happy to see that you had a great experience with us and you enjoyed all that we have to offer. I do apologize that you found our gym to be on the smaller side. I can understand your frustration... More 

Indianapolis, Indiana
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Hotel is a great example of what customer service should be. We appreciate that everyone at the front desk did for us, Caitlin, Tiria, Adam etc. They went out of their way to help us when we needed anything at all with a smile and can do attitude. Their breakfast dining room is wonderful, chef took great care of... More 

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Wow thank you so much for taking the time to leave us such a great review! I am so happy that myself, and the rest of the staff were able to create such a wonderful experience for you. It is our goal to put our guests needs first and ensure they are always satisfied. We hope your next visit will... More 

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