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Hilton Garden Inn Plymouth

3.0 of 5 14600 N Sheldon Rd, Plymouth, MI 48170
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Certificate of Excellence 2014
Hilton Garden Inn Plymouth
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Hilton Garden Inn Plymouth
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228 reviews from our community

Traveler rating
    137
    55
    23
    7
    6
See reviews for
62
39
13
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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IL
Top Contributor
219 reviews 219 reviews
89 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars NEW

They need to take a look around this hotel and do some touch up work. There are many areas in need of some care - much furniture is old and worn, same with the desks, the walls are all nicked up and stained, etc. It just gives you a feeling that you're staying in a lower level hotel when you... More 

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

First and foremost, I would just like to thank you for taking the time to share your experience with us. Feedback such as yours is extremely helpful in improving our hotel. I have already passed your message along to our management team and we are currently working on a plan to improve all of the issues you pointed out to... More 

Westland, United States
1 review
5 of 5 stars Reviewed 1 week ago

The team at the Hilton Garden Inn Plymouth was absolutely amazing during our wedding. They were very accommodating and treated us and our guests like royalty. They made our experience wonderful and lifted a lot of stress from me. The hotel is lovely as well as the staff. Rachel Boyd handled all our wedding arrangements wonderfully!!!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Dear Shani White: Thank you so much for the great review! It is so wonderful to see your wedding weekend was amazing and we could help be a part of it. Our team is all about great customer service and it is so great to see it being recognized. I am definitely going to pass your message along to the... More 

Plymouth, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Thus far, this was easily the best hotel I've stayed at in my travels. From the front desk to the room attendants to the kitchen, everyone was consistently friendly. Any staff member was able to answer my questions and all my needs were met graciously. There wasn't a moment that I did not think that these people disliked their jobs,... More 

Was this review helpful? Yes 1
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for the great review! Your thoughtful comments about our staff and our property really mean a lot to us. We strive to provide excellent customer service to all of our guests and your review is just showing us that we are doing a great job. I am also going to pass your message along to the... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

we recently drove from Cleveland ohio to Michigan for a family event. We stayed with the Plymouth Hilton garden inn. Our stay was great! Brandon the front desk worker was friendly and helpful. The one downfall of our trip was an undercooked burger. They refunded our money for the sandwich and went above and beyond that with complimentary breakfast coupons.... More 

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for the great review! I am so pleased that your experience with us went amazing. Your kind words about our staff really motivate us to continue to work hard and provide great customer service to all of our guests. I would agree that we have an amazing team here at the Garden Inn! I am going... More 

Chillicothe, United States
1 review
3 of 5 stars Reviewed January 26, 2015

Parking lot dimly lit. Food for breakfast was good but dinner was tainted with foreign debris. Room was adequate with minimal amenities. People were friendly and approachable. The lobby was very nice with adequate facilities to allow guests the ability to relax and unwind. Area around plymouth was nice but weather was typical cold weather climate. Use of laundry facilities... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Todd R, General Manager at Hilton Garden Inn Plymouth, responded to this review

Dear Walter, First and foremost I would like to apologize for the dinner experience that you encounter on your visit to Plymouth. I assure you that I will talk with all of the kitchen staff so this does not happen again. I also want to thank you for taking the time to write a review, comments such as this give... More 

windsor, Canada
1 review
5 of 5 stars Reviewed January 23, 2015

We recently stayed there over the weekend with our sons hockey team and the staff and cleanliness of the hotel was great. They have a great big lobby area with very comfortable seating in which the parents were able to gather in the evening and hang out as opposed to staying in our rooms. The breakfast was extremely good, fresh... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Todd R, General Manager at Hilton Garden Inn Plymouth, responded to this review

Dear Cathy, Thank you so much for the kind words. We are so happy that you were able to enjoy your time spent in Plymouth for your sons hockey team. It is always great to hear that not only were you able to watch your son play but also enjoy the amenities and time with your friends with in the... More 

BERKLEY
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 18, 2015

I stayed here for a wedding at st. John's. This hotel was clean had friendly staff, a good breakfast in the morning, and they had a free shuttle to and from the wedding venue. They shuttle service was amazing. They had scheduled pick up times but we could call if we wanted an earlier time. We got a wedding rate... More 

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for the great review! I am so happy to see that you enjoyed your stay with us. I am also glad to see that you enjoyed all of the amenities offered to you since you were with us for a wedding. We strive to provide excellent service to all of our guests and it is great... More 

Oregon, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

As expected this Hilton Garden Inn was up to par and behond. Good food, bar service and freindly staff, all items above and behond. This was my first stay at this location, as I said before, Hilton never fails me that I why I am a tried and true Honors member and shall stay that way, because of the fine... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for the great review! We truly appreciate your loyalty as a Hilton Honors member and your kind words about our property and staff really mean a lot to us. We strive to provide excellent service to all of our guests so I am thrilled that we were about to accomplish that for you and create a... More 

Plymouth, United States
1 review
5 of 5 stars Reviewed January 15, 2015

In recent year my numerous travels has me staying at a wide selection of hotels. The Hilton Garden Inn, Plymouth, MI, has a staff that goes out of its ways to accommodate the traveler. The physical upkeep of the facility and the staff attention to detail in their respective assignments truly demonstrates the pride they have in making a stay... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for the great review! Your kinds words about our staff and our property really motivate us to continue to work hard and provide great service. I am going to pass your message along to the rest of the staff so they can see what a great job they have all been doing! Your loyalty means a... More 

LONDON, Canada
1 review
5 of 5 stars Reviewed January 14, 2015

Enjoyed another stay at the Hilton Garden Inn in Plymouth. Staff very helpful and breakfast was GREAT !! This is our fourth visit to Plymouth - our second consecutive stay at the HILTON . . very pleased with last experience and came back again. Shuttle service to and from the Plymouth Whalers game with Stevie the driver - visited the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Caitlin A, Manager at Hilton Garden Inn Plymouth, responded to this review

Thank you so much for your great review! Your kinds words really motivate us to continue our excellent customer service. Thank you for your comments about our staff, I would have to agree with you that they are pretty amazing! I will be sure to pass your message along to them, especially Stevie so they can all see what a... More 

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Additional Information about Hilton Garden Inn Plymouth

Address: 14600 N Sheldon Rd, Plymouth, MI 48170
Phone Number:
Location: United States > Michigan > Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 157
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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