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Bay Harbor Village Hotel & Conference Center

4000 Main Street, Petoskey, MI 49770
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Bay Harbor Village Hotel & Conference Center
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Ranked #12 of 15 Hotels in Petoskey
A recent review
5 of 5 stars reviewed 1 week ago
Dalgal2 Houston, Texas
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palm City, Florida, United States
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a room online and paid over $200. for what you'd find in a sleazy motel. I never expected this lovely village to have such horrid conditions. We paid the same price for the other Marriott hotel and had a beautiful room with exceptional staff. The manager has now lied about the communication with us!

Was this review helpful? Yes 2
Houston, Texas
Top Contributor
59 reviews 59 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in one of the parlor suites and it met all expectations! Lovely room although the view one one side on front was a wall and the back living area the parking lot. Very nice village area with great little shops from clothing to food to restaurants. Loved the fact we could walk around in a small area especially... More 

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Tracy B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this review

It was truly our pleasure to have you stay at the Bay Harbor Village Hotel! We look forward to seeing you again soon! More 

Stuart, Florida, United States
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

This by far is a terrible hotel in a wonderful village. We stayed in the Standard hotel room and we can't comment on the suites which have to be nicer. This room had no windows, no desk, no chairs, the veneer was peeling off the one old chest, the back boards on the bed were loose, the mattresses were sagging,... More 

Was this review helpful? Yes 1
Tracy B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this review

It is unfortunate that the room you booked did not meet your expectations. You reserved our most economical room online with a full description of this room type along with a photograph to review prior to making a reservation. When you contacted the hotel lobby almost 4 hours after arrival, the manager was contacted and then you were left a... More 

North Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I read review and was surprised. I considered myself very judgemental in terms of reviewing hotels. Hotel is amazing, clean and very well priced for services provided. I had Romance package with Parlor Suite as a choice, and was really pleased with accommodation, and additional perks. i traveled all over Europe and United States, and this town is like haven,... More 

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Shelby Township, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 21, 2015

We booked the Parlor Suite for 2 nights in April 2014. It was absolutely gorgeous. While still cold up in Petoskey, we certainly didn't let that bother us. Our room facing the water with a balcony, had a full kitchen, guest bathroom, living room with fireplace, separate room for the master bedroom with huge bathroom and jacuzzi tub. We were... More 

Was this review helpful? Yes 1
Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

I had no idea that this hotel even existed. It's a lot less expensive than the Inn at Bay Harbor. We had a great room with beautiful views! There are restaurants and shopping in the village and you can walk to the beach by the Inn. We will be back.

Was this review helpful? Yes 3
Chicago, Illinois
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 7, 2014

I stayed there for a wedding on September 20th. We had 8 or so rooms, all with varying degrees of issues. One room was the size of a closet, the other room only had a "Murphy" bed for a couple, and my room wasn't available until 4 pm the day of the wedding. The front desk person was awful, rude... More 

Was this review helpful? Yes 6
Tracy B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this review

Thank you for your feedback. We appreciate it when our guests tell us whether they have had a positive experience or one in which our team can improve upon. At the Bay Harbor Village Hotel, our check in time is 4:00 PM which is stated by our staff and also highlighted in your reservation confirmation that was emailed to you.... More 

Escanaba, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 21, 2014 via mobile

I stayed at the resort for 2 nights for a conference & loved everything about this beautiful resort. We had a suite which overlooked the water & the view from our balcony was breathtaking. The room was big with a separate bedroom and living/kitchen area. Our room was clean & the bed was extremely comfortable. We used the shuttle to... More 

Was this review helpful? Yes 2
Grand Rapids Michigan
Top Contributor
127 reviews 127 reviews
61 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed August 5, 2014

I did not feel the quality was there for the price. The room was overlooking garage roofs. Nice little balcony but no water view. The bed was fairly comfortable and there was a coffee maker. The TV was old--not flatscreen. Only about six hangers in the closet. The towels were tiny. I appreciated free internet--both wired and wireless. The wired... More 

Was this review helpful? Yes 1
Tracy B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this review

Thank you for your feedback. We appreciate it when our guests tell us whether they have had a positive experience or one that our team can improve upon. I assure you that we take this to heart and we will make a positive change. We hope that you will come back to the Bay Harbor Village Hotel again to give... More 

Detroit, Michigan
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 14, 2014

Our daughter was married on the village lawn which was beautiful and the wedding consultant was great BUT the hotel needs to take a Ritz Carlton course in customer service on many levels. 1. Cancelled reservations with no written notice, we returned call to confirm reservation which was never put in computer, never apologized even after they tried to make... More 

Was this review helpful? Yes 7
Tracy B, General Manager at Bay Harbor Village Hotel & Conference Center, responded to this review

On behalf of the Bay Harbor Village Hotel & Conference Center we would like to kindly let you know that the review you left seems to be for the Inn at Bay Harbor, a Marriott Renaissance Hotel. We are not affiliated with the Inn at Bay Harbor. Although we are both located in the beautiful resort community of Bay Harbor,... More 

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