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Extended Stay America - Detroit - Novi - Haggerty Road

2.5 of 5
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21555 Haggerty Road, Novi, MI 48375 (Formerly Extended Stay America - Detroit - Novi)
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1 room 1 guest
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Extended Stay America - Detroit - Novi - Haggerty Road
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82 Reviews from our TripAdvisor Community

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Traveler rating
    39
    21
    9
    5
    8
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15
12
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (82)
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    (15)
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    (23)
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    (11)
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Batavia
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place to stay! It has a full kitchen, okay there isn't an oven or dishwasher, but there is a two burner stove and a full sized refrigerator. The bed was comfortable and the room was clean. If I have a fault for the place out would be with the television selection, pretty lame channels and I'm... More 

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Naperville, Illinois
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 29, 2015

We were visiting family in the Detroit area for the weekend and stayed here. The room was very comfortable and reasonably priced. You get a kitchenette with a stove, microwave and refrigerator. There is a nice seating area with both a recliner and sofa. The bed was comfortable. The bathroom was adequate as well as the closet space. The only... More 

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1 review
5 of 5 stars Reviewed July 27, 2015

We had 4 rooms for a party of approx. people including both children and adults. The rooms were clean, the Staff, especially DeAnna and her supervisor, were very nice and very professional. They met all al our needs, including extra spoons, folks, pots, etc. I have stayed at a number of hotels over the years and I consider this hotel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had a great stay and enjoyed all the amenities our hotel has to offer. I truly appreciate your comments regarding our friendly and accommodating staff. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Gaylord, Michigan
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed July 17, 2015

when we stay at a hotel for 4 nights, I don't expect to have to take your own towels down to the front desk to exchange for clean ones each day.. and when the hotel advertises free breakfast, I expect more than a couple muffins and a packet of dry oatmeal. we got a coffee maker from the front desk,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your satisfaction. To prevent this from happening again, my team will ensure that all guests are informed of hotel policies at check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are... More 

2 reviews
4 of 5 stars Reviewed May 29, 2015

I read many reviews prior to making my reservation and almost cancelled after reading some that were less than favorable. I'm glad I didn't cancel because I was very happy with the room, the service from the staff and the cleanliness of the entire facility. I simply asked for and quickly received a full complement of dishes, pots and pans... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you were satisfied with your stay. I'm so glad you were able to enjoy our fully equipped kitchens. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 1, 2015 via mobile

When trying to check in at 1am after a long drive, I was told that the computers were down and would have to wait to check in even though she had my paid room reservation laying right in front of her I asked then well if I have to wait at least could I use the restroom I was told... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take corrective actions to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 3, 2015

I was passing through novi mi this past weekend and I was tired and decided to stay in this extended stay hotel in novi mi. At first it seemed like a pleasant place to stay. My first warning should have been when i got there and the employees where outside smoking and giving me looks on my way in. However,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, my staff and I will be thoroughly inspecting guest rooms prior to arrivals to make sure they are clean and comfortable for every guest.... More 

Novi, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

Good experience, Most of the personnel were friendly and kind, breakfast is few (drag and eat) Basically fruits and gran bars. No Gym in case you want to consider it but if you stay there you can cook your own food.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Wixom
1 review
2 of 5 stars Reviewed March 2, 2015

The furniture was very outdated. I refused to sit on the sofa, it was frayed, and discolored, and did not look clean. The desk chair was thin, hard, and uncomfortable. I had to sit in the recliner to get my work done, because the chair was so uncomfortable and the desk/table was so small. The recliner wouldn't close back up.... More 

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Michigan
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 26, 2015

ESA , needless to stay is the option when you opt for long stays. With a well equipped kitchenette and fairly functional room, you have pretty much everything to spend few weeks. Meijer, Costco, restaurants, Gas stations, Indian grocery stores(for folks coming in from India) are minutes away you can pretty much buy all supplies for your extended stay. Breakfast... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the location of our hotel was convenient and that our amenities served your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

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