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Doubletree Hotel Detroit/Novi


Doubletree Hotel Detroit/Novi
Hotel class 3 of 5
42100 Crescent Blvd, Novi, MI 48375
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Traveler Reviews

72% Recommend
3.0 of 5 stars 19 reviews
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[ Date ] [ Rating ]
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1 of 5 stars
gizmo231 1 contribution
detroit
Jun 9, 2009

I stayed at the doubletree in novi in June 09. Not a good experience at all. When housekeeping came to the door I answered it and said we wern't ready to leave the room and could they return later and the comment was "you should have put the do not disturb sign out" The room was dusty, dirty, room service... more

Management response from
Mike Haddad, Management

gizmo231, On behalf of the Doubletree Hotel Detroit/Novi team, thank you for taking the time to provide feedback regarding your recent stay. We do take all comments seriously and appreciate any feedback we receive. All guest rooms are equipped with drapes, window shears and blackout curtains to ensure privacy. These are not typical service results from our team; however we...

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2 of 5 stars
Spatime1952 1 contribution
Tri-City Michigan
Jun 8, 2009

My sister and I stayed here in Jan. 2009 and had a great experience. We stayed here again on June 4-7 and we were very disappointed. The staff was not as friendly or helpful (except Amber, she was great), it felt like the morale was down greatly from January. The room service menu was NOT up to date and had... more

Management response from
Mike Haddad, Management

Spatime1952, Thank you for taking the time to provide feedback regarding your recent stay at the Doubletree Hotel Detroit/Novi. We take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service. Sincerely, The Doubletree Hotel Detroit/Novi

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3 of 5 stars
fjnovak1 101 contributions
Springdale, Arkansas
Mar 29, 2009 | Trip type: Couples

Got this hotel in Novi for a $45 bid on priceline...was definitely worth it at that price. You could tell this was an older hotel - it used to be a Wyndham and is laid out similar to other Wyndhams I've been to before. Nonetheless, this hotel had very nice beds, similar to other Doubletree hotels, and the room was... more

Management response from
Mike Haddad, Management

Dear fjnovak1, Thank you for taking the time to provide feedback regarding your recent stay at the Doubletree Hotel Detroit/Novi. We do take all comments seriously and appreciate any feedback we receive. Cleanliness has been and will continue to be a focal point of our operations. We hope to see you during any future trips to the Detroit Metro area....

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2 of 5 stars
moviechic8 13 contributions
San Francisco
Jan 24, 2009 | Trip type: Business

What a depressing hotel! I have to stay here every year for work. Dated rooms that are very dark! Also the hotel is only two levels (so you have to lug your luggage up stairs) and you are likely to be on the ground level ... which means people outside in the parking lot can look in your window! Hotel... more

Management response from
Mike Haddad, Manager

Dear moviechic8, Our Team has reviewed your comments regarding your stay with us at the Doubletree Hotel Detroit/Novi. We do take all comments seriously and appreciate all of the feedback we receive. Our team prides itself on service and hope that all attempts were made to offer luggage assistance to your room. All guest rooms are equipped with drapes, window...

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4 of 5 stars
mray1011 2 contributions
Grand Rapids
Sep 13, 2008 | Trip type: Couples

Front desk staff was nice and accomodating. Gave us an upgrade without asking. Very friendly staff elsewhere in the hotel too. Room was clean and bed was very comfortable. Loved the cookie! more

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4 of 5 stars
amcdonald0214 9 contributions
Canton, Oh
Jun 28, 2008 | Trip type: Couples

My wife and I stayed here for one night, and overall it was a very pleasant stay. The warm cookies that they gave us upon arrival were very good, and the hotel lobby and restaurant were extremely nice. The room itself that we stayed in had a very comfortable bed, gorgeous TV, and the bathroom was immaculate. We did have... more

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4 of 5 stars
IndianaNiki 3 contributions
Bristol, Indiana
Jun 2, 2008 | Trip type: Family

We (two young adults and our 11 year old son) stayed at the Doubletree Novi on May 31 and June 1. We were VERY impressed. We paid only $71/night. We had two extremely comfortable queen beds, a patio door which led to the courtyard, a computer desk, flat panel TV and great customer service. We were greeted with warm chocolate... more

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3 of 5 stars
galileocan 80 contributions
Toronto, Ontario
May 18, 2008 | Trip type: Business, Solo travel

This hotel is conveniently located near 96 and Novi Road. The hotel is a two level motel looking style property that has recently been "madeover". The rooms are reasonably clean although I did find a few hairs and things that indicated that the cleaning wasn't as thorough as I would have preferred. The room and bed is comfortable with enough... more

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4 of 5 stars
bartman4 42 contributions
Aug 19, 2006

Generally enjoyed my stay at this hotel. Be sure to join the Wyndham ByRequest freequent guest program if you want free internet and phone calls. The only downer was that the walls are very thin. I could hear my neighbors alarm going off, phone ringing and television. On the whole, folks were reasonably quiet the two nights I was there,... more

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3 of 5 stars
hvanness331 6 contributions
Bloomington, IN
Mar 15, 2006 | Trip type: Business
1/2 found this review helpful

I had to be in Novi for a convention, so I got a great rate at the hotel, but with knowing that the regular rate for the room was $150 or so a night I just expected a little more I think. The room was spacious, large bathroom counter, clean, etc. I had signed up for the Wyndham rewards online,... more

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Doubletree Hotel Detroit/Novi Also Known As

Address: 42100 Crescent Blvd, Novi, MI 48375
Novi Hotels Doubletree Hotel Detroit/Novi
3.0/5.0
19