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All 15 Novi hotels

Crowne Plaza Hotel Detroit-Novi

3.0 of 5 Hotel   |   27000 Karevich Drive, Novi, MI 48377
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Ranked #13 of 15 Hotels in Novi
A recent review
3 of 5 stars reviewed 1 week ago
sunseeker12014 Charlevoix, Michigan
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126 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlevoix, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

First of all we spent quite a bit of time in hotels this summer and every one was clean. Kudos to all maids out there you all do great with what you have to work with. The Crowne Plaza needs more maintenance for sure. Outdoor pool was left unclean and green. Cleaning and locking the pool area would have been... More

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Kaiserslautern, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I am was staying in the Novi area due to a business trip and my company booked this hotel for me.It is very dated and seems very dark inside the hotel and the room.The walls are so thin that I was able to listen to every conversation in the rooms around mine.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Olivia848, Thank you for taking the time to share your feedback with us. I truly regret that this visit was not 100% satisfactory. I have sent you a private message to address your concerns further. Sincerely, Pam G Case Manager IHGCare More

Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Front desk staff was always really friendly along with all the other staff. The outside of the building looks pretty dated. The parking lot could use some work too. The front desk was a little cluttered looking. The atrium looks pretty good. The hallways looked a little dated and could use new paint and brighter lights. The rooms were okay,... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear srichards001, Thank you for taking the time to review our hotel. It is motivating on our end to know that our staff's hard work is being appreciated and I am happy you find them commendable. Please accept our sincere apologies if some of aspects of our facility was not able to meet your expectations. I have taken note of... More

New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This review is actually about the restaurant at the hotel. It has the most amazing food, and I have to admit I was surprised that a hotel seemingly in the middle of nowhere would have such a great restaurant. Their mushroom soup is the best I've ever had, and their truffle popcorn was a great appetizer while waiting for the... More

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Heidelberg, Germany
Top Contributor
56 reviews 56 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 2, 2014

I stayed there in March this year, it was cold 0 Fahrenheit, the door to the balcony was iced. The room was dark and nothing special. The worst was the breakfast or the non existing breakfast, I stayed four or five nights, during this time, no cornflakes and bread , brown bread was not available on all days. No feedback... More

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Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Pacman2038; Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and comments as they allow us to review and improve our services and amenities at the hotel. We are extremely disappointed to learn that you found several aspects of your stay less than... More

Laingsburg, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2014

This place wasn't anything special. The rooms cramped and dark. The bathroom door almost hits the toilet its so small. The breakfast is $10 each, most places its complimentary. Beds are not queen when advertised so. They are a full bed. The parking lot is in shambles and exterior or building is shabby. They immediately charged my debit card $50... More

Was this review helpful? Yes 2
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to communicate your concerns. We would like to express our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken... More

Norwalk, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

What a completely accommodating place. We stayed here for a Thursday - Sunday stay due to playing in a softball tournament. This fabulous hotel was used by 22 softball girls and all of their parents. Beautiful indoor and outdoor pools. Clean and very, as my daughter said, "Fancy". Our rooms were spacious and very comfortable. Probably the best nights sleep... More

Was this review helpful? Yes 2
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to write such a pleasant review about our hotel. We are thrilled that you enjoyed your stay and hope that you will return in the future. Thank you, GM More

Greenwood, Indiana
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 16, 2014

This hotel is in a great location but that is about it. The building is very old and hasn't been renovated in a very long time. The sprinkler heads in the room are all rusted. The room was dirty and there were bugs in the bathroom. The paint on the ceiling in the bathroom shower was hanging down. Bad maid... More

Was this review helpful? Yes 4
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to review the Crown Plaza Hotel in Novi your feedback does help us to improve the quality of our services and the facility. I am very sorry that your stay was less than satisfactory. We will make every effort to improve our facility and hope that you will give us another try when you... More

Cologne, Germany
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 10, 2014

Upon arrival, I asked to make a change to the reservation by leaving one day earlier than planned. My reservation allowed me to do this but staff refused to accommodate the request. The room I ordered was an executive Kind with balcony. What I received can only be described as a poor substandard room on the ground floor near the... More

Was this review helpful? Yes 4
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Guest; Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We sorry to hear that there were certain aspects of your visit that did not meet your expectations in particular... More

Waterford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

Stayed here for one night. Front desk agent was on the phone for 5 minutes before we were even greeted or acknowledged. Room was spacious, bathroom right. Average hotel. Will stay again when in the area for business

Was this review helpful? Yes
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to leave a review regarding your most recent experience at the Crowne Plaza Hotel in Novi, MI. While we are very pleased that you enjoyed the hotel we apologize for your delay at check in. As a result of your feedback, we are providing more training for our front desk associates and more support... More

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Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Hotel Detroit-Novi 3*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi

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