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Crowne Plaza Hotel Detroit-Novi

#11 of 15 Hotels in Novi
GreenLeadersSilver level
3.0 of 5
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27000 Karevich Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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Ranked #11 of 15 Hotels in Novi
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 weeks ago
Jim F
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156 reviews from our community

Traveler rating
    55
    38
    30
    16
    17
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30
24
5
68
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great location with good connections to Detroit's business hub. Safe area with really good places to dine out and some within walking distance. Very friendly staff, especially MaryAnne who runs the business managers get together with the people staying at the CP. Rooms were less than lower rated competitive places in the area. I did not eat at the restaurant... More 

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Onaway, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My fiancé and I had a trip planned to Novi, MI for the weekend, we had to pick up furniture, visit family, and meet with a doctor. We didn't have a hotel reserved so we logged on Trip Advisor and went for the only one close by with good ratings AND a great price. We weren't sure what to expect... More 

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Northville, Michigan
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is older, but pretty well kept. My husband booked one night in the presidential suite for our anniversary. The room was large & pretty clean. the only thing I found was a large bit of mold in the shower on the corner of the soap rack, it was obvious it hadn't been scrubbed thoroughly in a while. The... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Andrea F, Thank you for taking the time to providing feedback on your recent stay. I'm glad to hear that you choose to stay with us to celebrate your anniversary. We work extremely hard to keep our property clean and well kept and I'm happy that you noticed that. I wanted to apologize about the sliding glass door being... More 

Luna Pier, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

The front desk clerk Marcus was great! He was very professional, helpful, and funny and did a great job giving us what we needed. Our room was nice and we got what we asked for. Great stay for the conference that we were attending.

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Michael L, Thank you for sharing your outstanding experience during your visit to Novi, Michigan. We are extremely pleased to hear that Marcus was very accommodating and put a smile on your face during your visit. We truly strive to have all our guests' experiences be similar to yours. We look forward to your visit with us in the... More 

Grand Rapids, MI
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there two nights while attending a conference in March 2015. LIked the general layout - because my room was on the highest floor (3) and a long way down the hallway. Wasn't very busy and so was pretty quiet. When I got there, the room was 60 degrees and so I had to hike the thermostat. The fan was... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkAW-GRMI, Thank you for taking the time to providing feedback on your recent stay. We are pleased to hear that you liked the general layout of our room. No other hotel in the Novi area has this specific layout which makes our design unique. I wanted to apologize that your room was colder than usual when you first walked... More 

Windsor, Canada
1 review
5 of 5 stars Reviewed March 13, 2015

First time staying at hotel I had a concern when I walked into the room. Called the front desk and issue was resolved immediately. I have since stayed four more times and don't even bother looking for another hotel. Front desk has been very pleasant and welcoming. Fred is awesome. A great representative all businesses look for and need. Looking... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Jason L, Thank you for your continued business with us. We value your loyalty with our brand and it's a pleasure to accommodate your needs while you're in Novi. We focus on providing our guests with the tools and resources they need to help them during their travels. Fred is an outstanding member of our team and he is... More 

Holland, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 10, 2015

The hotel is rated a 3 star. When you first get there the lobby smells like chlorine from the pool. It took us a while to get checked in. The lady in front of us had a couple of issues with her room. The curtain was pulled out of the ceiling and they had some screws sticking out of the... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Maintenance0071, Thank you for taking the time to sharing feedback on your recent stay. I wanted to apologize about the lobby smelling like chlorine. Our pool is located in our atrium which is near the front desk. We have plans to do a complete renovation of our hotel and this will address all the issues that you mentioned. I... More 

Myrtle Beach, South Carolina
Top Contributor
88 reviews 88 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 9, 2015

Visiting Novi for the Golf Show and stayed here. Very good hotel, staff was very accommodating; beds were very comfortable. It is a great location for shopping at Twelve Oaks Mall and many restaurants in the area. Only drawback is breakfast availability, they only have a deli, but they do have the Novi ChopHouse Steakhouse. They have plenty of meeting... More 

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Ann Arbor, Michigan
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015

My daughter and I spent some leisure time in Novi and this hotel was most awesome. The hotel was Clean had great lobby appeal. The customer service was par to none. Will definitely stay here again. There are so many activities close by the hotel. Well worth it! The manager Fred did an awesome job ensuring our stay was comfortable... More 

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Birmingham, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2015

I was in Novi for the night and it was conveniently located right by the mall and I wanted to go pick up some birthday gifts and go shopping . The hotel even had a shuttle service that will drive guests within a certain distance from the hotel and they offered to take me which i took them up on.... More 

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