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Crowne Plaza Hotel Detroit-Novi

#11 of 15 Hotels in Novi
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3.0 of 5
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27000 Karevich Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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Ranked #11 of 15 Hotels in Novi
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 weeks ago
RexFett Chicago, Illinois
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161 Reviews from our TripAdvisor Community

Traveler rating
    58
    39
    30
    17
    17
See reviews for
31
25
5
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Costumer service was awesome, the staff is friendly and very helpful. Kat and Jon you guys are ROCKSTARS. Thank you to all the staff for a wonderful weekend. I will be back next year and I highly recommend this hotel.

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was a nice stay, and was all we needed for our business trip. The hotel is showing its age inside and out. The rooms need queen size beds. A double just doesn't work for tall people. Staff was pleasant and took care of my requests. I would recommend this hotel for its location. Will try again next time in... More 

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Grand Rapids, Michigan
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a weekend soccer tournament. Granted, it was crowded, but the staff seemed entirely unprepared for the volume. Upon making the reservations, they promised that we would be put in a room next to a teammate's family. That did not happen, which is certainly not a big deal. We were on the same floor. But... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear GRfamily5, Thank you for providing feedback on your recent stay. I wanted to apologize about the inconveniences your experienced during your visit to Novi for the weekend soccer tournament. We do our absolute best to honor as many requests as possible and sometimes we are not able to honor a specific request because of our availability and for that... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We loved every minute spent here. Awesome features like the Koi pond/River, 2$ beer and wine at the pool, glass wall elevator, grand piano, rooms that go out to courtyard with outdoor pool & beautiful landscaping, restaurant and bar with room service, I loved the open pool area it was so beautiful. Do ask for a refrigerator beforehand though, it... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear PJtrophywife, Thank you for providing feedback on your recent stay with us. We are absolutely filled with joy that you enjoyed every minute spent here. Our Koi fish pond is a great feature we have, and all of our guests just fall in love with the fish. We do a managers reception every week on Mondays through Thursdays from... More 

Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very Clean, and great location! Shopping all around! Perfect for a girls weekend ( which is why we were there) If you stay here, you must eat at the Black Rock Grill! AMAZING!!! Just a quick block away!

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Ladyvet20, Thank you for sharing your outstanding experience. We are delighted to hear that you found our location to be great and convenient. As you mentioned we are centrally located with 12 Oaks mall right next to us, and a wide selection of restaurants just a block away. We also provide a complimentary shuttle bus service within 3 miles... More 

2 reviews
5 of 5 stars Reviewed April 3, 2015

Great location with good connections to Detroit's business hub. Safe area with really good places to dine out and some within walking distance. Very friendly staff, especially MaryAnne who runs the business managers get together with the people staying at the CP. Rooms were less than lower rated competitive places in the area. I did not eat at the restaurant... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Jim F, Thank you for taking the time to providing feedback on your recent stay. I'm so thrilled to hear that you had an exceptional stay with us. Our staff is determined to provide nothing but the best for our guests, and feedback such as this lets us know that we are on the right track. We welcome and... More 

Onaway, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

My fiancé and I had a trip planned to Novi, MI for the weekend, we had to pick up furniture, visit family, and meet with a doctor. We didn't have a hotel reserved so we logged on Trip Advisor and went for the only one close by with good ratings AND a great price. We weren't sure what to expect... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mrsjanusky, Thank you for sharing your awesome experience! We are so pleased that you and your fiance decided to stay with us during your visit to Novi. I'm glad to hear that we were able to accommodate you even though we did not have a jacuzzi suite available. Our restaurant and bar staff also thanks you for this great... More 

Northville, Michigan
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 30, 2015

This hotel is older, but pretty well kept. My husband booked one night in the presidential suite for our anniversary. The room was large & pretty clean. the only thing I found was a large bit of mold in the shower on the corner of the soap rack, it was obvious it hadn't been scrubbed thoroughly in a while. The... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Andrea F, Thank you for taking the time to providing feedback on your recent stay. I'm glad to hear that you choose to stay with us to celebrate your anniversary. We work extremely hard to keep our property clean and well kept and I'm happy that you noticed that. I wanted to apologize about the sliding glass door being... More 

Luna Pier, Michigan
1 review
5 of 5 stars Reviewed March 27, 2015

The front desk clerk Marcus was great! He was very professional, helpful, and funny and did a great job giving us what we needed. Our room was nice and we got what we asked for. Great stay for the conference that we were attending.

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Michael L, Thank you for sharing your outstanding experience during your visit to Novi, Michigan. We are extremely pleased to hear that Marcus was very accommodating and put a smile on your face during your visit. We truly strive to have all our guests' experiences be similar to yours. We look forward to your visit with us in the... More 

Grand Rapids, MI
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2015

Stayed there two nights while attending a conference in March 2015. LIked the general layout - because my room was on the highest floor (3) and a long way down the hallway. Wasn't very busy and so was pretty quiet. When I got there, the room was 60 degrees and so I had to hike the thermostat. The fan was... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkAW-GRMI, Thank you for taking the time to providing feedback on your recent stay. We are pleased to hear that you liked the general layout of our room. No other hotel in the Novi area has this specific layout which makes our design unique. I wanted to apologize that your room was colder than usual when you first walked... More 

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