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All 15 Novi hotels

Crowne Plaza Hotel Detroit-Novi

3.0 of 5 Hotel   |   27000 Sheraton Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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Ranked #13 of 15 hotels in Novi
A recent review
5 of 5 stars reviewed 4 weeks ago
MInone4 Traverse City, MI
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117 people have reviewed this hotel

Traveler rating
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    24
    13
    11
See reviews for
22
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52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Dublin, Ireland
Top Contributor
129 reviews 129 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 1 week ago

I visited this hotel with business colleagues. We had planned to stay two nights and had booked the rooms several months ago. When we arrived we were greeted by three reception staff and or managers to be blankly told they were overbooked and were going to be relocated to another hotel 8 miles away. Their attitude was simply unacceptable. We... More

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Traverse City, MI
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in Novi for Business at the Suburban Center. The location of this hotel was great. Rooms are very clean, beds were Great! Only spent one night, came in late, left early in the morning. Luckily we were on our way to a food show...no breakfast at the hotel. They did give us a voucher for breakfast for one... More

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Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MInone4; Thank you very much for taking the time to write a glowing review about your most recent stay at the Crowne Plaza Hotel in Novi. We are very pleased that you enjoyed our guest room beds as well as the cleanliness of the hotel. Cleanliness is most important and we strive to exceed your expectations in this area... More

Southfield, Michigan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 14, 2014

My stay at this hotel was great. Rooms were fairly new, spacious, and the property was very clean. From the exterior, you can tell that the building is a bit older, but from the interior, it is clear that a lot of thought and money was put into renovating it. The set up is cool, as the indoor pool is... More

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Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear "Not sure why all the negative reviews" Love that question, it seems that fewer good experiences are commented on or about than the unfortunate bad experience. With that said, it is truly a privilege to have you as our guest and we/I am extremely appreciative that you took the time to leave us a good and fair review. I... More

Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

Pros: beautiful hotel, love the pool and hot tub, loved our master suite ($290 a night and worth it), great location. Loved the ambiance with the dim lighting at night and the pianist playing, very relaxing! Cons: no one knows anything about the rooms at the front desk. I called ahead about our master suite to see how big the... More

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Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 14, 2014

This hotel is, first of all, difficult to find. GPS doesn't know how to get you there, and if you're arriving in the dark be aware that they have no lighted signage of any kind. Staff was pleasant, but the hotel feels very dated to me. The pool is in the center of an open atrium, basically in the middle... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear rogue_kielbasa, Thank you for taking the time to post a review of our property. We are so pleased you liked the friendliness of our staff. Please allow us to apologize for the challenges you had in finding our hotel and the experience you had with your room accommodations did not live up to your expectations. We also apologize for... More

Grand Blanc, Michigan
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 10, 2014

I recently stayed here for a shopping trip getaway and a place for my kids to get a little swim time at the end of the day. I debated over a few different hotels in this area and decided on Crowne Plaza based on the positive pool reviews for my kids. I was a bit leery about staying with Crowne... More

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Canton, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

The stay started off on the wrong foot...As I was checking in, I asked the lady if she needed to see my rewards card. She very nicely stated that it was already connected to the room, and would not need it. Then, out of nowhere, another lady steps to the counter and quite rudely stated "you booked through the internet,... More

Was this review helpful? Yes 1
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear DFrank17, Thank you for your stay at the Crowne Plaza Hotel in Novi and your recent review. It is extremely disappointing to hear that your stay was less than perfect at our hotel. Unfortunately, due to the deeply discounted rates that are occasionally offered through third party booking sites IHG Rewards points are not offered however, that is certainly... More

Tampa, Florida
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 21, 2013

I stayed here for 3 nights. Upon check-in, I was given a room farthest from the entrance in what seemed like an almost empty hotel. It is always good to have a complimentary breakfast when you are paying close to 100 bucks a night for an average hotel. But you will be paying about 10 bucks for breakfast buffet here.... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear expedition17, Thank you for staying with us and leaving a review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we can do to make your next stay more... More

Livonia, Michigan
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2013

We visited the hotel for an event and spent the night. The atrium near the lobby was very nice...although a little odd to have a pool out in the open. The hallways to the rooms gave the impression of a very moderate hotel and the painted areas in the halls and rooms seemed somewhat sloppy to me. The rooms were... More

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Traverse City, Michigan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 10, 2013

This was a little anniversary get away for us. Our plan was to visit Novi and spend the day together at the Christmas Wonderfest, Christmas shopping at the Novi mall, have a nice meal and stay the night at a Novi hotel. The shopping was wonderful, unfortunately tho, we chose this hotel and the Novi Chop House. Our original plan... More

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Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear “Wish we would have chosen a different hotel and eaten at the Melting Pot.” I was very disappointed to read your poor review of your most recent stay at the Crowne Plaza Hotel in Novi. May I first apologize for the lack of knowledge regarding the Novi Chophouse as many our newer employees have not had an opportunity to... More

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Additional Information about Crowne Plaza Hotel Detroit-Novi

Also Known As:
Crowne Plaza Novi
Address: 27000 Sheraton Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 15 hotels in Novi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Detroit-Novi 3*
Official Description (provided by the hotel):
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 
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