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Crowne Plaza Hotel Detroit-Novi

#10 of 15 Hotels in Novi
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27000 Karevich Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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Crowne Plaza Hotel Detroit-Novi
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172 Reviews from our TripAdvisor Community

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Traveler rating
    63
    42
    32
    17
    18
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33
27
5
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clinton Township, Michigan, United States
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

it was ok for price other then pool and the elevator being broke it was fine pool indoors was ok id like to see longer hours for all hotel pools it is what it is, there always room for improvement I suppose I might go back

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Elizabeth was the receptionist she was awesome, she was more than accommodating and helpful after our stop at double tree that was a joke. Very clean, comfortable and pleasant. Breakfast buffet could've been better but better than most hotels

Was this review helpful? Yes 1
Richmond Hill, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

I recently traveled on business and I was shocked by the Chophouse restaurant personal. I noticed that the $22 dish I ordered was billed at $36. The waiter answer was a bit weird, he looked offended, said he does not believe it is possible… but he will check. The manager came and told me that it was a misunderstanding; they... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Az02015, Thank you for sharing your experience on your recent visit. I wanted to apologize about the mix up with your bill from our restaurant. I am going to review this information with our restaurant manager to see what happened and what we can do to fix it. Please accept our apologies on this mix up and we will... More 

Twin Lake, Michigan
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

In my mind the Crowne Plaza was on the high end of the IHG hotels but this one is not. This is an old hotel and not ran that well. It did appear clean. The front desk was not efficient and so so friendly. Reserved three rooms and two were taken by were taken by coworkers who checked in separately... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkVK1959, Thank you for sharing your experience on your visit. I'm sorry that we were unable to meet your expectations. We are planning to do a full renovation of our property that will address the issues you mentioned. More staff training is scheduled to increase the efficiency and quality of our service. I hope you allow us another chance... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff was very prepared for our very large group, anticipating our needs before arrival. They arranged a pre-arrival meeting for our group leaders and made special accomodations for our group. Staff was available at all hours of the day, helping in an expedient and thoughtful way for all of our group. Many group members reported to the leadership how... More 

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Guelph, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

this past weekend I had a U16 ball team playing in Novi MI for 2 days! Months ago I booked the rooms with the amazing helpful friendly staff at the Crown Plaza Novi MI. When we arrived it was much more then we expected! the hotel was beautiful had beautiful pools and a beautiful outdoor area that our team was... More 

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Toronto, Canada
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza Novi June 17 and had an enjoyable stay. The hotel location was very convenient for my needs, close to the I696, restaurants, shopping and my meeting nearby. I enjoyed the Manager's Reception in the atrium and especially enjoyed the friendly service from Kat. I will be back on my next business trip.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed June 23, 2015 via mobile

Elizabeth,Elizabeth, Elizabeth! She was very polite and helpful during our stay at the Crown Plaza. This was the first time we stayed at the hotel but it won't be our last because she was awesome. Thanks for excellence customer service!!!!

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Chicago, United States
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 18, 2015

The furniture and decor is a bit dated and worn. However, the customer service, location, price, cleanliness and comfortable bed make this a great place to stay. I am ok with with worn and dated furniture...I am not living there or buying it. What I am not ok with would be dirty, poor customer service, etc and this place knocks... More 

Was this review helpful? Yes
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Rodolfo J, Thank you for sharing your experience with us. Although your stay wasn't perfect, we thank you for the great feedback. We strive to offer exceptional customer service at all times, and we love that you noticed our passion for what we do. We are thrilled to have you back as our guest and we look forward to... More 

DAYTON
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 6, 2015

We had a pleasant stay in early June 2015. Housekeeping staff was great. I didn't give it five stars because indoor pool was closed for painting and this was not indicated on website. Also, website indicated outdoor pool was heated and it was not. If you are coming for indoor pools be sure to check if it is open. Koi... More 

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