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Crowne Plaza Hotel Detroit-Novi

#10 of 15 Hotels in Novi
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27000 Karevich Drive, Novi, MI 48377
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1 room 1 guest
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Crowne Plaza Hotel Detroit-Novi
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176 Reviews from our TripAdvisor Community

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Traveler rating
    64
    42
    34
    18
    18
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28
5
76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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NYC
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The price isn't bad, and this is a big hotel. I have to say that my room was very quiet, which is important to me. But seeing a big hole in the wall around the bathroom sink plumbing tells me that work is sloppy. The condition of the hotel is average. And when it comes to breakfast, the best option... More 

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Lawton, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for five nights for business and I was dissatisfied. The first thing after a long tiresome drive I wanted to do, was take a hot relaxing shower. To my surprise the water would not drain. After my shower which ended sooner than expected, I pulled out a clump of black hair the size of a softball. I took a... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Spaterala, Thank you for providing feedback on your recent stay. I wanted to apologize about the shower drain not being cleaned properly. This is something that we have discussed with our housekeeping and maintenance staff to ensure this issue doesn't continue. We had our outdoor pool closed for maintenance issues and wanted to apologize about that. We hope you... More 

Tunkhannock, Pennsylvania
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I am an IHG Elite member. Needless to say I was very disappointed in this hotel. It is not up to Crown Plaza standards. Poor Internet , dated furniture, room was painted and paint spatter all over, room not serviced properly, quality of food in the Deli poor and unfortunately I could go on. The positive is a great location... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Nickt514, Thank you for sharing your experience on your recent visit. I'm absolutely sorry to see that we were unable to meet your standards. We have just updated our internet throughout our entire hotel which has made it much faster and reliable. We are also doing a complete renovation of our hotel which will address the dated feel. I'm... More 

Gladwin, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wow, super clean is first thing I want to say! We spent the day and night in this beautiful and classic hotel. Everyone was smiling, friendly and the General Manager, Nick sat down on the couch in the lobby and talked with us just for the heck of it, talk about approachable! Customer satisfaction is the number one priority here... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Paul K, Thank you so much for the awesome review! We really appreciate you taking the time to share your excellent experience. We will share this feedback with our staff here, and from all of us we thank you. We look forward to seeing you in the near future. More 

Clinton Township, Michigan, United States
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

it was ok for price other then pool and the elevator being broke it was fine pool indoors was ok id like to see longer hours for all hotel pools it is what it is, there always room for improvement I suppose I might go back

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Elizabeth was the receptionist she was awesome, she was more than accommodating and helpful after our stop at double tree that was a joke. Very clean, comfortable and pleasant. Breakfast buffet could've been better but better than most hotels

Was this review helpful? Yes 1
Richmond Hill, Canada
1 review
1 of 5 stars Reviewed 5 weeks ago

I recently traveled on business and I was shocked by the Chophouse restaurant personal. I noticed that the $22 dish I ordered was billed at $36. The waiter answer was a bit weird, he looked offended, said he does not believe it is possible… but he will check. The manager came and told me that it was a misunderstanding; they... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Az02015, Thank you for sharing your experience on your recent visit. I wanted to apologize about the mix up with your bill from our restaurant. I am going to review this information with our restaurant manager to see what happened and what we can do to fix it. Please accept our apologies on this mix up and we will... More 

Twin Lake, Michigan
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 22, 2015

In my mind the Crowne Plaza was on the high end of the IHG hotels but this one is not. This is an old hotel and not ran that well. It did appear clean. The front desk was not efficient and so so friendly. Reserved three rooms and two were taken by were taken by coworkers who checked in separately... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkVK1959, Thank you for sharing your experience on your visit. I'm sorry that we were unable to meet your expectations. We are planning to do a full renovation of our property that will address the issues you mentioned. More staff training is scheduled to increase the efficiency and quality of our service. I hope you allow us another chance... More 

1 review
5 of 5 stars Reviewed July 21, 2015

The staff was very prepared for our very large group, anticipating our needs before arrival. They arranged a pre-arrival meeting for our group leaders and made special accomodations for our group. Staff was available at all hours of the day, helping in an expedient and thoughtful way for all of our group. Many group members reported to the leadership how... More 

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Guelph, Canada
1 review
5 of 5 stars Reviewed July 14, 2015

this past weekend I had a U16 ball team playing in Novi MI for 2 days! Months ago I booked the rooms with the amazing helpful friendly staff at the Crown Plaza Novi MI. When we arrived it was much more then we expected! the hotel was beautiful had beautiful pools and a beautiful outdoor area that our team was... More 

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