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All 15 Novi hotels

Crowne Plaza Hotel Detroit-Novi

3.0 of 5 Hotel   |   27000 Karevich Drive, Novi, MI 48377
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Ranked #13 of 15 Hotels in Novi
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
DrVAhluwalia Bloomfield Hills, Michigan
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143 reviews from our community

Traveler rating
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    29
    16
    16
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29
19
5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bloomfield Hills, Michigan
Top Contributor
118 reviews 118 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose to stay here as its very close the the twelve oaks shopping mall and we were there for business for one night even though we stay in the suburbs. Nothing spectacular but a clean and well maintained property. Will recommend.

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HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear DrVAhluwalia, Thank you for taking the time to review your last stay with the Crowne Plaza Hotel in Novi, your impression is extremely important to us and we are very pleased that you enjoyed your stay. Thank you again for taking the time to review your recent stay, and we look forward to your return!. More 

Detroit, Michigan
Top Contributor
89 reviews 89 reviews
82 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed December 20, 2014

I booked two nights on my corporate rate, which was $75 a night. When I arrived, I asked about an upgrade. I was told none were available. I then responded, “Really? Even for an IHG platinum elite?” The front desk clerk then told me he had a master suite available, if I wanted it. Of course I wanted it. I... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear planetraincar, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

Troy, Michigan
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 14, 2014

I enjoyed the amenities at this hotel and found it to be a quiet respite from the chaos surrounding it at Twelve Oaks Mall and other shopping complexes. The pool was very inviting, the restaurant excellent, but above all, the staff was very helpful. From Mark at the Chophouse to Krystal at the front desk and of course the effusive... More 

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HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear fcrane35, Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed your stay and the service that you received from our staff. We will be sure to pass along your compliments to Mark, Crystal and Wisam. Thank you again for taking the time to review your... More 

Windsor, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 12, 2014

We chose the Crowne Plaza because of its location to the Twelve Oaks Mall and shopping. The elevator in the main lobby was broke down and had to walk a long maze to get to one of the other elevators, day 2 the elevator is still broken and after shopping all day carrying our bags to our room through the... More 

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Manitou Beach, Michigan, United States
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

Hubby and I stayed one night, choosing the Crown Plaza only for the reasonable price, on-site bar & restaurants, and proximity to Twelve Oaks Mall. What a find! The staff seems to treat everyone like royalty. We observed the concierge personally escorting guests to the Novi Chophouse, introducing them to the bar tender. We considered taking the hourly shuttle to... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Valued Guest, Thank you for your comments regarding your recent stay at the Crowne Plaza hotel in Novi, MI. We are so pleased that you enjoyed your stay and we will relay your feedback with the staff. We look forward to the opportunity to have you return to the Crowne Plaza Novi in the future. More 

Quincy, Michigan
2 reviews
5 of 5 stars Reviewed December 9, 2014

Excellent service from check in to check out. Close to shopping mall, dining and night time entertainment. The front desk staff are very efficient and helpful. The Chop House restaurant on site is excellent.

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Candy C, Thank you for taking the time to leave a review regarding your most recent stay at the Crowne Plaza hotel in Novi, MI. Your feedback is appreciated and we look forward to having you stay with us in the future at the Crowne Plaza Novi. Thank you, More 

Ontario
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

I stayed at this hotel for 2 nights last week on a business trip. Although a little difficult to find, once there i had a most enjoyable stay. The facility is a little older but it well maintained and extremely comfortable. I had one of the best nights sleeps I've had in ages. The staff is extremely courteous and helpful.... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear jmcdougall9 , Thank you for writing a review about your most recent stay at the Crowne Plaza Hotel in Novi, MI. It is our pleasure to have you as our guest and your feedback is very important to us! More 

1 review
5 of 5 stars Reviewed December 4, 2014

I stayed at this Hotel in June 2014 and am currently staying at the same place. The free Drop & Pickup offered by this Hotel is an Excellent facility. Also I would like to specifically thank Mr. Knight & Mr. Wisam for going a step further and extending the drop & pickup facility beyond the specified limit by a couple... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mahadevan T, Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and will relay the positive comments to our staff. Thank you again for your feedback. More 

1 review
5 of 5 stars Reviewed December 4, 2014 via mobile

Room was large and comfortable and had a frig/MW combination. Quiet, elegant surroundings. Gorgeous soaps and lotions containing many essential oils. Bed with lots of pillows. Modern yet cozy. Indoor pool and gourmet restaurant. Great shopping across the property. Coffe and tea in lobby. Friendly gracious staff.

Was this review helpful? Yes
HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Inexcelsisdeo, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are so happy to hear that your room was cozy and that you enjoyed the indoor pool and restaurant. Thank you again for taking the time to review your recent stay, and we look forward to your return! More 

Oak Park, Illinois
1 review
1 of 5 stars Reviewed December 3, 2014

This hotel can truly use some upgrades my double executive was very dirty stained ottoman, greasy food stains on the nightstand and a hot smelly refrigerator which I was later told by staff it was a cooler not a refrigerator guess it was my job to pack the cooler with ice...I digress, so after I complained I was moved and... More 

Was this review helpful? Yes
Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Tracee76, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are extremely disappointed to learn that you found several aspects of your stay less than satisfactory and are taking the necessary steps to improve the areas mentioned. We appreciate your feedback and will use it to improve our... More 

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Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Hotel Detroit-Novi 3*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi

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