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All 15 Novi hotels

Crowne Plaza Hotel Detroit-Novi

3.0 of 5 Hotel   |   27000 Karevich Drive, Novi, MI 48377
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Ranked #13 of 15 Hotels in Novi
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 5 days ago
fcrane35 Troy, Michigan
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141 reviews from our community

Traveler rating
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    28
    16
    16
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29
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5
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Troy, Michigan
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed the amenities at this hotel and found it to be a quiet respite from the chaos surrounding it at Twelve Oaks Mall and other shopping complexes. The pool was very inviting, the restaurant excellent, but above all, the staff was very helpful. From Mark at the Chophouse to Krystal at the front desk and of course the effusive... More 

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HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear fcrane35, Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed your stay and the service that you received from our staff. We will be sure to pass along your compliments to Mark, Crystal and Wisam. Thank you again for taking the time to review your... More 

Windsor, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose the Crowne Plaza because of its location to the Twelve Oaks Mall and shopping. The elevator in the main lobby was broke down and had to walk a long maze to get to one of the other elevators, day 2 the elevator is still broken and after shopping all day carrying our bags to our room through the... More 

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Manitou Beach, Michigan, United States
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hubby and I stayed one night, choosing the Crown Plaza only for the reasonable price, on-site bar & restaurants, and proximity to Twelve Oaks Mall. What a find! The staff seems to treat everyone like royalty. We observed the concierge personally escorting guests to the Novi Chophouse, introducing them to the bar tender. We considered taking the hourly shuttle to... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Valued Guest, Thank you for your comments regarding your recent stay at the Crowne Plaza hotel in Novi, MI. We are so pleased that you enjoyed your stay and we will relay your feedback with the staff. We look forward to the opportunity to have you return to the Crowne Plaza Novi in the future. More 

Quincy, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent service from check in to check out. Close to shopping mall, dining and night time entertainment. The front desk staff are very efficient and helpful. The Chop House restaurant on site is excellent.

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Candy C, Thank you for taking the time to leave a review regarding your most recent stay at the Crowne Plaza hotel in Novi, MI. Your feedback is appreciated and we look forward to having you stay with us in the future at the Crowne Plaza Novi. Thank you, More 

Ontario
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights last week on a business trip. Although a little difficult to find, once there i had a most enjoyable stay. The facility is a little older but it well maintained and extremely comfortable. I had one of the best nights sleeps I've had in ages. The staff is extremely courteous and helpful.... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear jmcdougall9 , Thank you for writing a review about your most recent stay at the Crowne Plaza Hotel in Novi, MI. It is our pleasure to have you as our guest and your feedback is very important to us! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this Hotel in June 2014 and am currently staying at the same place. The free Drop & Pickup offered by this Hotel is an Excellent facility. Also I would like to specifically thank Mr. Knight & Mr. Wisam for going a step further and extending the drop & pickup facility beyond the specified limit by a couple... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Mahadevan T, Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and will relay the positive comments to our staff. Thank you again for your feedback. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Room was large and comfortable and had a frig/MW combination. Quiet, elegant surroundings. Gorgeous soaps and lotions containing many essential oils. Bed with lots of pillows. Modern yet cozy. Indoor pool and gourmet restaurant. Great shopping across the property. Coffe and tea in lobby. Friendly gracious staff.

Was this review helpful? Yes
HotelStaff0, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Inexcelsisdeo, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are so happy to hear that your room was cozy and that you enjoyed the indoor pool and restaurant. Thank you again for taking the time to review your recent stay, and we look forward to your return! More 

Oak Park, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel can truly use some upgrades my double executive was very dirty stained ottoman, greasy food stains on the nightstand and a hot smelly refrigerator which I was later told by staff it was a cooler not a refrigerator guess it was my job to pack the cooler with ice...I digress, so after I complained I was moved and... More 

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Nick K, Sales Coordinator at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Tracee76, Thank you for taking the time to review your most recent stay at the Crowne Plaza Hotel in Novi. We are extremely disappointed to learn that you found several aspects of your stay less than satisfactory and are taking the necessary steps to improve the areas mentioned. We appreciate your feedback and will use it to improve our... More 

Northern Ontario
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Brought a group there Nov 21-23. What great service we had. The hotel shuttle was well used, late into the night! Good breakfast, good variety of hot and cold food. There was very friendly service all round. The rooms were just what we asked for and everyone had a fridge. Thanks for a great stay!

Was this review helpful? Yes
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights here. Once in the room, there was only one bar of soap and nothing else in the bathroom (the maids restocked it the next day after we complained). We stopped at their bar for a Friday night drink. Two issues with their bar: the drinks were way over priced ($15 for a small glass of wine),... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Ddrw, Thank you for taking the time to write a review. It is regrettable that the hotel cleanliness, room amenities and guest services fell below your expectations. Please accept our sincerest apologies for any inconvenience these aspects have caused. We have discussed your feedback with the respective departments to ensure similar situations are avoided in the future. As a... More 

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Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Detroit-Novi 3*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi

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