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All 15 Novi hotels

Crowne Plaza Hotel Detroit-Novi

3.0 of 5 Hotel   |   27000 Karevich Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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57%
Ranked #13 of 15 hotels in Novi
A recent review
3 of 5 stars reviewed 3 weeks ago
Pacman2038 Heidelberg, Germany
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  • Reviews (122)
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122 people have reviewed this hotel

Traveler rating
    41
    29
    25
    13
    14
See reviews for
22
18
5
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Heidelberg, Germany
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed there in March this year, it was cold 0 Fahrenheit, the door to the balcony was iced. The room was dark and nothing special. The worst was the breakfast or the non existing breakfast, I stayed four or five nights, during this time, no cornflakes and bread , brown bread was not available on all days. No feedback... More

Was this review helpful? Yes
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Pacman2038; Thank you for taking the time to leave a review regarding your past stay at the Crowne Plaza Hotel in Novi. We appreciate your feedback and comments as they allow us to review and improve our services and amenities at the hotel. We are extremely disappointed to learn that you found several aspects of your stay less than... More

Laingsburg, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2014

This place wasn't anything special. The rooms cramped and dark. The bathroom door almost hits the toilet its so small. The breakfast is $10 each, most places its complimentary. Beds are not queen when advertised so. They are a full bed. The parking lot is in shambles and exterior or building is shabby. They immediately charged my debit card $50... More

Was this review helpful? Yes 2
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to communicate your concerns. We would like to express our sincere apologies for the shortcomings you experienced during your stay and for the inconvenience this has invariably caused you. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken... More

Norwalk, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

What a completely accommodating place. We stayed here for a Thursday - Sunday stay due to playing in a softball tournament. This fabulous hotel was used by 22 softball girls and all of their parents. Beautiful indoor and outdoor pools. Clean and very, as my daughter said, "Fancy". Our rooms were spacious and very comfortable. Probably the best nights sleep... More

Was this review helpful? Yes 2
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to write such a pleasant review about our hotel. We are thrilled that you enjoyed your stay and hope that you will return in the future. Thank you, GM More

Greenwood, Indiana
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 16, 2014

This hotel is in a great location but that is about it. The building is very old and hasn't been renovated in a very long time. The sprinkler heads in the room are all rusted. The room was dirty and there were bugs in the bathroom. The paint on the ceiling in the bathroom shower was hanging down. Bad maid... More

Was this review helpful? Yes 4
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to review the Crown Plaza Hotel in Novi your feedback does help us to improve the quality of our services and the facility. I am very sorry that your stay was less than satisfactory. We will make every effort to improve our facility and hope that you will give us another try when you... More

Cologne, Germany
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 10, 2014

Upon arrival, I asked to make a change to the reservation by leaving one day earlier than planned. My reservation allowed me to do this but staff refused to accommodate the request. The room I ordered was an executive Kind with balcony. What I received can only be described as a poor substandard room on the ground floor near the... More

Was this review helpful? Yes 4
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Guest; Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We sorry to hear that there were certain aspects of your visit that did not meet your expectations in particular... More

Waterford, Connecticut
2 reviews
4 of 5 stars Reviewed May 20, 2014

Stayed here for one night. Front desk agent was on the phone for 5 minutes before we were even greeted or acknowledged. Room was spacious, bathroom right. Average hotel. Will stay again when in the area for business

Was this review helpful? Yes
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Thank you for taking the time to leave a review regarding your most recent experience at the Crowne Plaza Hotel in Novi, MI. While we are very pleased that you enjoyed the hotel we apologize for your delay at check in. As a result of your feedback, we are providing more training for our front desk associates and more support... More

Dublin, Ireland
Top Contributor
157 reviews 157 reviews
35 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed April 12, 2014

I visited this hotel with business colleagues. We had planned to stay two nights and had booked the rooms several months ago. When we arrived we were greeted by three reception staff and or managers to be blankly told they were overbooked and were going to be relocated to another hotel 8 miles away. Their attitude was simply unacceptable. We... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Motorsportenthuisias, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services. Sincerely, Dhan M Case Manager IHGCare More

Traverse City, MI
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 21, 2014

We were in Novi for Business at the Suburban Center. The location of this hotel was great. Rooms are very clean, beds were Great! Only spent one night, came in late, left early in the morning. Luckily we were on our way to a food show...no breakfast at the hotel. They did give us a voucher for breakfast for one... More

Was this review helpful? Yes
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MInone4; Thank you very much for taking the time to write a glowing review about your most recent stay at the Crowne Plaza Hotel in Novi. We are very pleased that you enjoyed our guest room beds as well as the cleanliness of the hotel. Cleanliness is most important and we strive to exceed your expectations in this area... More

Southfield, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

My stay at this hotel was great. Rooms were fairly new, spacious, and the property was very clean. From the exterior, you can tell that the building is a bit older, but from the interior, it is clear that a lot of thought and money was put into renovating it. The set up is cool, as the indoor pool is... More

Was this review helpful? Yes
Susan S, General Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear "Not sure why all the negative reviews" Love that question, it seems that fewer good experiences are commented on or about than the unfortunate bad experience. With that said, it is truly a privilege to have you as our guest and we/I am extremely appreciative that you took the time to leave us a good and fair review. I... More

Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

Pros: beautiful hotel, love the pool and hot tub, loved our master suite ($290 a night and worth it), great location. Loved the ambiance with the dim lighting at night and the pianist playing, very relaxing! Cons: no one knows anything about the rooms at the front desk. I called ahead about our master suite to see how big the... More

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 Karevich Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Detroit-Novi 3*
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Also Known As:
Crowne Plaza Novi

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 
Number of rooms
122

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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