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Crowne Plaza Hotel Detroit-Novi

#11 of 15 Hotels in Novi
GreenLeadersSilver level
3.0 of 5
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27000 Karevich Drive, Novi, MI 48377
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Crowne Plaza Hotel Detroit-Novi
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Ranked #11 of 15 Hotels in Novi
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Andrea F Northville, Michigan
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154 reviews from our community

Traveler rating
    53
    38
    30
    16
    17
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30
23
5
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northville, Michigan
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is older, but pretty well kept. My husband booked one night in the presidential suite for our anniversary. The room was large & pretty clean. the only thing I found was a large bit of mold in the shower on the corner of the soap rack, it was obvious it hadn't been scrubbed thoroughly in a while. The... More 

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Luna Pier, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

The front desk clerk Marcus was great! He was very professional, helpful, and funny and did a great job giving us what we needed. Our room was nice and we got what we asked for. Great stay for the conference that we were attending.

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Grand Rapids, MI
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed there two nights while attending a conference in March 2015. LIked the general layout - because my room was on the highest floor (3) and a long way down the hallway. Wasn't very busy and so was pretty quiet. When I got there, the room was 60 degrees and so I had to hike the thermostat. The fan was... More 

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Windsor, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

First time staying at hotel I had a concern when I walked into the room. Called the front desk and issue was resolved immediately. I have since stayed four more times and don't even bother looking for another hotel. Front desk has been very pleasant and welcoming. Fred is awesome. A great representative all businesses look for and need. Looking... More 

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Holland, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is rated a 3 star. When you first get there the lobby smells like chlorine from the pool. It took us a while to get checked in. The lady in front of us had a couple of issues with her room. The curtain was pulled out of the ceiling and they had some screws sticking out of the... More 

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Maintenance0071, Thank you for taking the time to sharing feedback on your recent stay. I wanted to apologize about the lobby smelling like chlorine. Our pool is located in our atrium which is near the front desk. We have plans to do a complete renovation of our hotel and this will address all the issues that you mentioned. I... More 

Myrtle Beach, South Carolina
Top Contributor
87 reviews 87 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visiting Novi for the Golf Show and stayed here. Very good hotel, staff was very accommodating; beds were very comfortable. It is a great location for shopping at Twelve Oaks Mall and many restaurants in the area. Only drawback is breakfast availability, they only have a deli, but they do have the Novi ChopHouse Steakhouse. They have plenty of meeting... More 

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Ann Arbor, Michigan
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I spent some leisure time in Novi and this hotel was most awesome. The hotel was Clean had great lobby appeal. The customer service was par to none. Will definitely stay here again. There are so many activities close by the hotel. Well worth it! The manager Fred did an awesome job ensuring our stay was comfortable... More 

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Birmingham, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2015

I was in Novi for the night and it was conveniently located right by the mall and I wanted to go pick up some birthday gifts and go shopping . The hotel even had a shuttle service that will drive guests within a certain distance from the hotel and they offered to take me which i took them up on.... More 

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Colorado
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed February 4, 2015

decor reminiscent of the original Brady Bunch tv series .... incompetent front desk staff who couldn't figure out how to check-in, check-out, or process a simple pantry purchase. Find somewhere, ANYWHERE else to stay in the area.

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Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Moto Moose, I'm so sorry that we were not able to meet you expectations during your last visit. We are planning to do some remodeling and renovations. In fact some of this has already started and the outcome will be exciting. I do apology for the front desk's inexperienced performance, we have implemented a training program to make sure... More 

Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 2, 2015

Booked the Crowne Plaza because of my loyalty to IHG Properties and it's great location to all the restaurants and shopping in Novi for our anniversary weekend. We were very pleased with our stay, we received early check in with no hassle, a very nice king room that was quiet AND we were treated with a surprise gift of Starbucks... More 

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