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Sheraton Detroit Novi

3.5 of 5
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21111 Haggerty Road, Novi, MI 48375-5305
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Breakfast for 2 Included
Sheraton Detroit Novi
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Ranked #10 of 15 Hotels in Novi
A recent review
4 of 5 stars reviewed 5 days ago
Tommyyam
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245 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (245)
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    (56)
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Top Contributor
68 reviews 68 reviews
61 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is our third stay at the Sheraton Novi, and it is still our favorite hotel in the area. This time around, we booked 10 rooms. The Internet is good and fast, and there is sufficient parking for all the guests. The breakfast is good, and the bedding, pillows, and linens are excellent. However, the shampoos and body soap provided... More 

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mi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent one quick night, the bed was very comfortable and the linens were nice as well. The entrance to the hotel is very 90’ monolithic and dark with a small door? had an awkward negotiation around people coming in. The lobby is odd and not welcoming. When we checked in we were ask if we minded a room by the... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear MIpam, Thank you for taking the time to share your feedback. I'm sorry to hear that you encountered some challenges while staying with us. It is our goal to provide a relaxing and comfortable visit for all of our guests and in your case, we fell short of this goal. I have shared your feedback with the front desk... More 

Center
Top Contributor
387 reviews 387 reviews
201 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It looks very nice from the outside. Nice interiors too, with a nice spacious lobby. I was treated tremendously well and truly enjoyed each talk to the personel at the front desk. Fine breakfast buffèt, good enough Club lounge. The gym and pool are quite nice indeed -probably they may benefit from some green and colours. The room was spacious... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Hedin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Valparaiso, Indiana
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Swift quick check-in, very informative. A little pushy on the rewards sign up, which I understand gives you free standard internet, so it could be worth it but I don't typically stay at Shearton's. I had an end room on the 6th floor was nice and quiet. Toilet paper holder was hanging off the wall which was no issue for... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear PikkNikkTravels, Thank you for taking the time to post a review of your recent experience while staying with us. I'm glad to know you enjoyed most aspects of your stay but wanted to take a moment to let you know we heard your concerns. I have shared your comments with our housekeeping and maintenance teams to correct the items... More 

Detroit, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed one night for Motor City Nightmares. Despite the crowds of people, the celebrities (if you like horror movies), the drinking and dancing, this was an excellent stay. The rooms are quiet when you're ready to disappear and the staff is attentive. The bar/restaurant is reasonably priced and the food is good. We had the club floor (an extra cost)... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Joshua L, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Lansing, Michigan
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was average at best and some amenities that are provided in other hotels cost extra here. Like wi-fi. And breakfast. The cable service must be sub basic as it was the most limited line-up I've seen since 1976. Our conference meeting rooms were also oddly configured, probably due to a few other meetings being booked there as well.

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear JoyG3, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay was not above average. We strive to exceed our guest's expectations and fell short of this goal with you. I would like to note that all SPG members do receive free wi-fi while staying with us and for that reason alone... More 

Holt, Michigan
1 review
4 of 5 stars Reviewed 4 weeks ago

Please be careful if you DRINK the BOTTLE WATER they charge you for the second BOTTLE $3.18, Nothing posted to let you know this, just charge on card. Other wise place was nice. Hot Tub was great. Pool not working taped off.

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Jane48842, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. I have passed along your comments to housekeeping regarding the charge for the in-room water. While 1 bottle is complimentary, the other bottles of water differ in brand and should have had a tag on them explaining the fee.... More 

Parma, Ohio
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed over the weekend for a horror movie convention and had a great time. The room was beautiful, clean and the bed was entirely too comfortable. The staff was very friendly and helpful. If the opportunity arises again, I wouldn't hesitate to stay there again!!

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Criz66, Thank you for the great review of our hotel! We are glad that you enjoyed your stay while with us for the Motor City Nightmares Convention and we look forward to seeing you and your group back next year! Sincerely, Jeremy Flanery Assistant General Manager More 

Braselton, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2015

I really like this hotel. I have stayed several times for business and plan to stay again. The employees are all very friendly and helpful, making for a pleasant atmosphere. The rooms are quiet, clean and updated with comfortable beds and pillows. It's great for the price. The restaurant has a good selection but is a bit pricey. Very friendly... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Kris H, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Midland, Michigan
1 review
5 of 5 stars Reviewed March 31, 2015

My stay at the Sheraton was truly incredible. I'm not someone who has the opportunity to stay in hotels very often, so when I do it's nice to stay in a place with friendly staff and nice accommodations. Both of which were in ample supply all weekend for the Motor City Fur Con! The checking in on Thursday and checking... More 

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear InFluEnza1918t, Thank you for the great review of our hotel! The team here had as much fun with the Motor City Furry Convention as the attendees. We sincerely appreciate the feedback and look forward to seeing you and your group next year! Sincerely, Jeremy Flanery Assistant General Manager More 

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