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Sheraton Detroit Novi

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21111 Haggerty Road, Novi, MI 48375-5305
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Breakfast for 2 Included
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Sheraton Detroit Novi
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252 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here to work in firm office in Novi. Room was large and very clean. Decor was new and current. Extras such as coffee, premium cable, WiFi, and robes. Bed was very comfortable and whole room smelled fresh and clean. One of my favorite hotels.

Was this review helpful? Yes
Miami, Florida
Top Contributor
68 reviews 68 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel, good location just off the highway - well kept in general. Lobby Bar / Restaurant is very nice and good atmosphere. Noise level in the rooms from adjacent rooms needs to improved, you can hear other peoples conversations.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

Good Location, just off the highway. Room and bathroom are good size and are updated and well kept. Had an issue with a leek from the ceiling and my daughters high priced hand bag was soaked and ruined, but the management staff was very helpful and took care of the situation to our satisfaction. Would defiantly recommend this hotel.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for the great review of our hotel! I'm glad to know that the issue with the leak was able to be resolved and your daughter was able to get a new handbag. Thank you again and we look forward to seeing you soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Lakewood, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for a tournament for four days. Staff very friendly and helpful. Our bed broke the first night and we were able to move into another room the next day. Toilet paper dispenser was barely attached to the wall but, overall the room was nice. Nice fitness center and pool area. I'd return.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Cheryl H, Thank you for the great review of our hotel! We are glad that you enjoyed your stay during your tournament and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Toronto, Canada
Top Contributor
68 reviews 68 reviews
27 hotel reviews
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Being a loyal member, I’ve stayed at many SPG properties all over the world and rarely have issues with their customer service. However, my recent stay at Sheraton Nov was anything but pleasant. 1. Things went wrong from the very beginning. The day my colleague and I were supposed to check in, the hotel oversold its rooms. Fortunately the hotel... More 

Was this review helpful? Yes 1
Milford
Contributor
20 reviews 20 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent the night of May 29 here. The hotel is nice, the amenities are good. (shampoo, conditioner, bath gel, bath scrubbie and lotion) There is a safe and a hairdryer in the closet. The coffeemaker has Starbucks coffee. The bed and sheets were extremely comfortable. A few negatives were that the walls are quite thin and there is no... More 

Was this review helpful? Yes 1
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear 1finesoup, We're glad to know that you had such an amazing stay while with us. I look forward to sharing your comments with the team and finding opportunities to improve upon the guest experience. Sincerely, Jeremy Flanery Assistant General Manager More 

Key West
Top Contributor
337 reviews 337 reviews
74 hotel reviews
215 helpful votes 215 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My issues are not related to the facility which was acceptable, but rather to their staff and policies. We reserved a room for two nights over 6 months ago directly from the hotel for a May 30 wedding and were quoted a rate of $116.10 per night without taxes. We reserved the room adjoining the bride's parents. We are close... More 

Was this review helpful? Yes 1
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Top Contributor
68 reviews 68 reviews
61 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 25, 2015

This is our third stay at the Sheraton Novi, and it is still our favorite hotel in the area. This time around, we booked 10 rooms. The Internet is good and fast, and there is sufficient parking for all the guests. The breakfast is good, and the bedding, pillows, and linens are excellent. However, the shampoos and body soap provided... More 

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mi
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 20, 2015

Spent one quick night, the bed was very comfortable and the linens were nice as well. The entrance to the hotel is very 90’ monolithic and dark with a small door? had an awkward negotiation around people coming in. The lobby is odd and not welcoming. When we checked in we were ask if we minded a room by the... More 

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jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear MIpam, Thank you for taking the time to share your feedback. I'm sorry to hear that you encountered some challenges while staying with us. It is our goal to provide a relaxing and comfortable visit for all of our guests and in your case, we fell short of this goal. I have shared your feedback with the front desk... More 

Center
Top Contributor
406 reviews 406 reviews
210 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed May 15, 2015

It looks very nice from the outside. Nice interiors too, with a nice spacious lobby. I was treated tremendously well and truly enjoyed each talk to the personel at the front desk. Fine breakfast buffèt, good enough Club lounge. The gym and pool are quite nice indeed -probably they may benefit from some green and colours. The room was spacious... More 

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Hedin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

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