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Sheraton Detroit Novi

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21111 Haggerty Road, Novi, MI 48375-5305
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Breakfast for 2 Included
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Sheraton Detroit Novi
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Sheraton Detroit Novi
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255 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It's difficult to complete the online survey after each of my monthly stays at the Sheraton Novi. I have grown to expect the exemplary service, to the point that my answers are always "As expected". And yet the staff don't deserve that. The bar staff - Sophia, Renee and Janice are always happy to see me, catching up with our... More 

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Rick C, Thank you for taking the time to post a review of your recent experience at our hotel. I'm so glad to know that you thoroughly enjoy your visits with us and especially look forward to sharing your comments with Sophia, Janice, Chris and Renee. We look forward to seeing you return soon and wish you safe travels... More 

Houston, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stay here quite a bit because the prices are mostly unbeatable for a full service hotel in the area. Customer service is great. I did try to have breakfast in the club lounge since I was in too much or a rush for a sit down breakfast but the lounge employee decided to not work that day. A security... More 

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Wade B, Thank you for taking the time to post a review of your recent experience at our hotel. I'm glad to know that you received excellent service but I have to apologize for the club lounge incident. One employee should not impact our operation in the way that it did and we have taken measures to prevent something... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This Sheraton was pretty good, but my room was around behind the elevators, and I could hear the motors and loud squeaking every time it was used. Which was all day, and all night. On the positive side, though, the pillows on the bed were absolutely fabulous. Some of the best I've ever slept on. And the mattress was firm,... More 

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear savetruman, Thank you for taking the time to submit a review of your experience with us. I'm glad to know that your stay was a great one, for the most part. I'm terribly sorry the elevator noise disturbed you while you were in your guest room. I hope you noted this on your departure. We pride ourselves in building... More 

Grand Rapids, Michigan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here to work in firm office in Novi. Room was large and very clean. Decor was new and current. Extras such as coffee, premium cable, WiFi, and robes. Bed was very comfortable and whole room smelled fresh and clean. One of my favorite hotels.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Robert R, Thank you for taking the time to submit a review of your recent experience with us at Sheraton Detroit Novi! I'm happy to know that you enjoyed your visit with us and look forward to sharing your comments with the team. Hopefully, your travels bring you back to the area. Sincerely, Jeremy Flanery Assistant General Manager More 

Miami, Florida
Level Contributor
69 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 25, 2015

Nice hotel, good location just off the highway - well kept in general. Lobby Bar / Restaurant is very nice and good atmosphere. Noise level in the rooms from adjacent rooms needs to improved, you can hear other peoples conversations.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed June 22, 2015

Good Location, just off the highway. Room and bathroom are good size and are updated and well kept. Had an issue with a leek from the ceiling and my daughters high priced hand bag was soaked and ruined, but the management staff was very helpful and took care of the situation to our satisfaction. Would defiantly recommend this hotel.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for the great review of our hotel! I'm glad to know that the issue with the leak was able to be resolved and your daughter was able to get a new handbag. Thank you again and we look forward to seeing you soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Lakewood, Ohio
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 12, 2015

In town for a tournament for four days. Staff very friendly and helpful. Our bed broke the first night and we were able to move into another room the next day. Toilet paper dispenser was barely attached to the wall but, overall the room was nice. Nice fitness center and pool area. I'd return.

Was this review helpful? Yes
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Cheryl H, Thank you for the great review of our hotel! We are glad that you enjoyed your stay during your tournament and hope to see you again very soon. Sincerely, Jeremy Flanery Assistant General Manager More 

Toronto, Canada
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed June 9, 2015

Being a loyal member, I’ve stayed at many SPG properties all over the world and rarely have issues with their customer service. However, my recent stay at Sheraton Nov was anything but pleasant. 1. Things went wrong from the very beginning. The day my colleague and I were supposed to check in, the hotel oversold its rooms. Fortunately the hotel... More 

Was this review helpful? Yes 1
Milford
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 3, 2015

I spent the night of May 29 here. The hotel is nice, the amenities are good. (shampoo, conditioner, bath gel, bath scrubbie and lotion) There is a safe and a hairdryer in the closet. The coffeemaker has Starbucks coffee. The bed and sheets were extremely comfortable. A few negatives were that the walls are quite thin and there is no... More 

Was this review helpful? Yes 1
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear 1finesoup, We're glad to know that you had such an amazing stay while with us. I look forward to sharing your comments with the team and finding opportunities to improve upon the guest experience. Sincerely, Jeremy Flanery Assistant General Manager More 

Key West
Level Contributor
337 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
2 of 5 stars Reviewed June 2, 2015

My issues are not related to the facility which was acceptable, but rather to their staff and policies. We reserved a room for two nights over 6 months ago directly from the hotel for a May 30 wedding and were quoted a rate of $116.10 per night without taxes. We reserved the room adjoining the bride's parents. We are close... More 

Was this review helpful? Yes 1
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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