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Sheraton Detroit Novi

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21111 Haggerty Road, Novi, MI 48375-5305
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Breakfast for 2 Included
1 room 1 adult
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Sheraton Detroit Novi
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286 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice, family friendly, clean and I loved it!!! The only thing is that I wished the beds in queen size, other than this it is the best!!!!!!Excellent breakfast ! I will definitely come back again! Relaxing and very nice front desk staff!!! Thanks!

Helpful?
Thank Nawar N
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello Nawar N, Thank you for your gift of feedback. We appreciate your loyalty and hope to see you again soon. Warm Regards, Larry More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed January 6, 2016 via mobile

As a business traveler who spends most of the year on the road, you experience many hotels through out the country. With that being said, I have found the Sheraton in Novi, MI to be the best of them all. From the clean rooms, great food, comfortable beds and most importantly the courteous staff, I would highly recommend the hotel... More 

Helpful?
Thank mxc716
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello mxc716, We appreciate your feedback regarding your recent stay. We hope that you will return again soon. Thank you for your loyalty. Warm Regards, Larry More 

1 review
1 of 5 stars Reviewed January 2, 2016 via mobile

We booked a Sheraton club guest room expecting to get more perks because this is what the website stated. You do pay $50.00 extra for this room over a traditional room also. So we arrive expecting exactly what the website stated. They advertise a club lounge which was closed and has been since Christmas. Nobody had the decency to tell... More 

Helpful?
Thank Sarah B
jflanery, Manager at Sheraton Detroit Novi, responded to this review

More 

London, Canada
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 31, 2015

This hotel is large, modern, and boasts very good service at the front desk. Check-in was quick. They even ordered a pizza for us! The only odd thing I found was that there was a room service tray with dirty dishes left on the floor in our hallway when we checked in. That's never a good first impression, but the... More 

Helpful?
Thank butchartd
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello butchartd, Thank you for your feedback. I am delighted that you enjoyed your stay. My apologies for the room service tray being in the hall upon arrival. We hope to see you again soon! Warm Regards, Larry More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2015 via mobile

Had a great experience, the service was excellent, clean , friendly staff. Pool ares was big and clean, very welcoming. I would recommend this hotel for any friends and family, that visit this area, close to Detroit, restaurants and play area for the kids.

Helpful?
Thank Dave B
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello Dave, We are appreciative of the feedback you provided regarding your stay. We look forward to connecting with you on your next journey to Novi! Warm Regards, Larry More 

Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 23, 2015 via mobile

This is the second or third time I have stayed at this hotel. The condition of things have definitely gone down. Had the equipment in the gym didn't work. There was only a few cable channels available. Breakfast was not good at all, it was better to leave then eat there. The executive club was closed the entire time, despite... More 

Helpful?
Thank Darcey N
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Darcy N, Thank you for taking the time to post a review of your recent visit with us. While I'm sorry that you did not have an enjoyable stay, your feedback is a very important tool we utilize in improving our guest experience. I would sincerely appreciate the opportunity to discuss this with you further. Please contact me directly... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed December 21, 2015

A coworker and I checked into the Sheraton Detroit/Novi at 11:30 PM after a long trip from Chicago. We were happily greeted by the office supervisor, Bernard. Bless his heart, he had us checked in and on our way to our rooms in a jiffy. He also provided us complimentary wifi and breakfast. The whole staff at this Sheraton was... More 

Helpful?
Thank safkoanna
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello safkoanna, Thank you for feedback regarding your stay. We too love and appreciate Bernard and his efforts to ensure guest satisfaction! Your recommendation is much appreciated. Warm Regards, Larry More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 16, 2015

We go to the Detroit area several times a year and this is the first time we've stayed here. I was pleasantly surpised. The hotel is a little far if you plan on spending a lot of time downtown but it's right off the highway and easy to get to if you happen to venture out. It is clean, rooms... More 

Helpful?
2 Thank Takoutandabout
Larry W, Front Office Manager at Sheraton Detroit Novi, responded to this review

Hello Takoutandabout, Thank you for sharing your experiences regarding your recent stay. I apologize for the noise you experienced from your neighbors. However, I am delighted that you were able to have a pleasant stay in spite of. We always strive for total guest satisfaction and hope that you will return to see us when you are in the area.... More 

Buhl, Germany
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 14, 2015

30min distance to DTW airport and well connected via I275/I96 with ample parking space, Sheraton Novi provides a very good base for business or leisure West-side of Detroit. Novi is good for dining (e.g. Toasted Oak Grill) or shopping (Twelve Oaks). Only 1h drive away there is Henry Ford Museum and Greefield Village - a valuable tourist attraction in Dearborn.... More 

Helpful?
Thank MMMMG
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear MMMMG, Thank you for taking the time to post a review of your recent experience at our hotel. Your feedback was very specific and is valuable to us as we constantly strive to improve our guest experience. I have shared your comments regarding the breakfast with our food and beverage team and assure you that the items you mentioned... More 

Stratford, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 3, 2015

I stayed at this hotel this past week, and I have stayed there probably 6 or 7 times previously. This is a very nice hotel. Rooms are well heated, large rooms, very comfy bed. The bathroom is a bit small, but not big deal. The front desk is very helpful and friendly, very professional. The restaurant food is good and... More 

Helpful?
Thank Allison G
jflanery, Manager at Sheraton Detroit Novi, responded to this review

Dear Allison G, Thank you so much for posting a review of your recent visit with us. It gives me great pleasure to share positive feedback with the team! If there is anything more I can do for you in upcoming visits, don't hesitate to ask! Thank you again and we look forward to seeing you back with us soon.... More 

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