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All 15 Novi hotels

Hampton Inn - Detroit / Novi at 14 Mile Road

2.5 of 5 Hotel   |   169 Loop Road, Commerce Township, Novi, MI 48390
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89%
Ranked #3 of 15 hotels in Novi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
SpartyJill Fort Lauderdale, Florida
  • Reviews (203)
  • Photos (19)
  • Amenities
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  • Room tips (17)
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203 people have reviewed this hotel

Traveler rating
    131
    49
    15
    6
    2
See reviews for
78
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52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Broadlands, VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We stay at Hampton Inns all over the country. This was the worst experience I've had, bar none. I checked in on 7/16. Accessible room because I HAVE A BROKEN ANKLE. The room was old and in need of upgrade. A/C cycled on/off constantly. Reported this to desk and maintenance was called. It appeared fixed (by disconnecting the thermostat) but... More

Review collected in partnership with Hampton

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Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family and I are originally from the Detroit area. When we return for visits, we generally stay at another hotel in the area. Recently, we returned for a wedding and this was the hotel recommended by the wedding party. The rooms were clean and the bed comfortable. We were able to sleep in each morning. We had stayed at... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for writing such an amazing review of our hotel!! The whole team here is very proud of the changes that we have made since you last stayed and we are glad that you noticed and liked the changes!! We hope that we become your preferred hotel in our area! Daniel G. Kelley More

1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff could not have been more helpful or pleasant. The hotel was spotless. Our only small complaint was the firmness of the mattress, as we are used to a pillow-top, but it is a small very personal thing. We have family in the area and will definitely stay there again when visiting.

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you very much for acknowledging all of the staff in your wonderful review! I am sorry that the mattress was not too your liking, I guess that is one down side of brand new bedding that we just put into all of our guestrooms! Please make sure that you reach out to me in the future for any booking... More

Farmington Hills, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

My new wife and I scheduled a block of rooms for our bridal party and families for our wedding. The hotel was accommodating and informative when it came to questions and scheduling. It made for an easily transition and comfortable event. The complimentary breakfast was nice especially for our families out of town. The room was quiet, spacious, and very... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am so very happy to hear that your wedding weekend went off without a hitch!! We loved having your group stay with us. Please make sure you reach out to me with any questions in the future!!! Daniel G. Kelley More

St Louis
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We had lots of little issues but I recommend it. Issues. We reserved two rooms. They had one rooms for the three nights we planned to stay but the other for only one night. The AC didn't appear to work. The desk clerk tried to get it straighten out and he gave up.. Gave us a different room for one... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to accurately describe the issues you encountered during your stay and still giving us a great score!!! I have brought up the issues you mentioned to our management team and we are holding departmental meetings this week outlining the proper steps to avoid anything along those lines from happening again!! Thank you again and... More

Sandusky, Ohio
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed here for our anniversary. I was very impressed with the customer service. Kelly greeted us very warmly and made us feel welcome. She explained thoroughly their complimentary hot breakfast, pool and fitness center hours, and surrounding restaurants. We ate lunch at Zoeys right next door to the hotel and Dan at the front desk... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Well this is a review that I hope all the world gets a chance to see!!! You and your wife were so wonderful to have as guests in our hotel! I for one was sad to see you leave! We are all looking forward to your next anniversary(hopefully you come back to visit!). Daniel G. Kelley More

Fresnillo, Mexico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I gotta say these hotels are always on the improve. Everytime I check in I find an additional amenity from my last stay. This one was good, however, room had a funny smell, you got used to it after a couple minutes but it was kind of annoying when you first got in. Another thing is that the seal of... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

We are very happy that you enjoyed your most recent stay with us!! I am very glad that you find us to always be improving!!! Without guests like yourself giving us constructive criticism we would not be able to improve our property as much. Thank you for taking the time to write a great review of our property! Daniel G.... More

Kalamazoo
Top Contributor
84 reviews 84 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a queen suite...wonderful and large. Nice amenities...now providing Neutrogena products. Even though the room was on the highway side, it was very quiet. Easy check in. Desk staff was very accommodating. Lobby area was great for a family gathering before we all went to sleep. Nice pool and work out area. Rooms clean. Linens fresh. No complaints.

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am glad that your stay was complaint free! We are very happy that you enjoyed our new bath amenities too. Looking forward to seeing you again soon! Daniel G. Kelley More

1 review
5 of 5 stars Reviewed 3 weeks ago

Impressed with the cleanliness! Haylie, Kelly and Blake were fantastic and professional. Loretta was also on point with her clean room! The Japanese selection in the dining area was a awesome added bonus! They truly know how to treat their guests! Not one disappointment here at this hotel!

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I will be sure to share this AMAZING review with all of our staff!!! We love having guests like yourself! We are looking forward to hosting you again when you are in town! Daniel G. Kelley More

Avon, IN
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had to go the hospital several times recently and stayed at the Hampton each time. Staff was amazing. When my Dad had trouble getting out of a chair, a clerk rushed over to assist. When my mom didn't feel well, a clerk got me some pretzel chips since he didn't have saltine. And when I burst into tears because... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am so happy to learn that our staff made a great impression on you during your stay. I remember speaking with you about the news you had received and my offer still stands. Please make sure that you contact for absolutely anything! Best wishes and warmest regards, Daniel G. Kelley More

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Additional Information about Hampton Inn - Detroit / Novi at 14 Mile Road

Address: 169 Loop Road, Commerce Township, Novi, MI 48390
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn - Detroit / Novi at 14 Mile Road 2.5*
Reservation Options:
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Also Known As:
Hampton Inn - Detroit / Novi At 14 Mile Road Hotel Novi
Hampton Inn Commerce
Commerce Hampton Inn

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Novi #1 Romantic Hotel in Novi #2 Business Hotel in Novi
Hotel Class
Official Description (provided by the hotel)
Within just a few miles of our Hampton Inn® hotel in Detroit/Novi at 14 Mile Road, you'll find plenty to do-from the diverse shopping of Twelve Oaks Shopping Mall to golf courses, waterslides and skiing at Kensington Metropark. We are also located minutes away from some of the top companies in Michigan, including the Nissan Technical Center, Ryder, Kroger Company, Jalpak, Farmers Insurance and many more. All in all, we think you'll agree our hotel in Novi is a novel place to live and work. Here at the Hampton Inn Detroit/Novi at 14 Mile Road, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more   less 
Number of rooms
82

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