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All 15 Novi hotels

Hampton Inn - Detroit / Novi at 14 Mile Road

2.5 of 5 Hotel   |   169 Loop Road, Commerce Township, Novi, MI 48390
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89%
Ranked #2 of 15 hotels in Novi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Christina J Owosso, Michigan
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  • Reviews (206)
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206 people have reviewed this hotel

Traveler rating
    133
    51
    15
    5
    2
See reviews for
79
35
13
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Owosso, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

I would give this an excellent rating, but the shuttle driver never came back to get us. We had to find a ride home in a strange city after waiting over an hour. The front desk and the shuttle were not on the same page, so when I called the front desk they said 10 min wait. But after 30... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for giving us such an amazing review! I am very sorry that our shuttle driver and Front Desk staff were not on the same page as you described. I am quite happy to hear though that you made it safely back to our hotel though. Please make sure that you reach out to me personally with any future... More

Heidelberg, Germany
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well located for us,if we visit our US sites in Novi. The staff is great and we always having a good experience with this hotel. Great that they offer sometimes a free drink in the afternoon.

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to recognize our fantastic and friendly staff! We truly appreciate your kind words. Also thank you for taking the time to give all of our future guests such a good "travel tip" about room assignments throughout the property. We are all looking forward to seeing you again soon! Daniel G. Kelley More

Mukwonago, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was one of the best we have ever stayed at! Their was fantastic hospitality! The rooms were very clean and comfortable. The complimentary breakfast was delicious and plentiful with a variety of breakfast options. We were even given hot towels to wipe our hands after we ate. Although we only stayed one night, we could tell that this... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you very much for such a fantastic review and especially for mentioning me personally!!!! All the staff members here greatly appreciate your feedback! Thank you again! Daniel G. Kelley More

Winnipeg, Manitoba, Canada
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on business and they went out of there way to make me happy. From their free shuttle service to the mall or anywhere in a 7 mile radius. To the nice fresh fruit in the lobby. Ohh and Dan is a guy who knows customer service. The rooms were clean and the building well kept. 5 stars... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to recognize our staff! We truly appreciate this kind of feedback and I will be sharing this review with our staff at our next meeting. We hope to see you again soon... Remember, "We love Having You Here" Daniel G. Kelley More

Broadlands, VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stay at Hampton Inns all over the country. This was the worst experience I've had, bar none. I checked in on 7/16. Accessible room because I HAVE A BROKEN ANKLE. The room was old and in need of upgrade. A/C cycled on/off constantly. Reported this to desk and maintenance was called. It appeared fixed (by disconnecting the thermostat) but... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

We first want to take the time to say Thank You for writing this review. When our guests give us feedback we really take it to heart and do our best to do whatever we can to fix any issues. That being said, we are truly sorry that you were unhappy with your stay. Our entire staff does everything in... More

Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I are originally from the Detroit area. When we return for visits, we generally stay at another hotel in the area. Recently, we returned for a wedding and this was the hotel recommended by the wedding party. The rooms were clean and the bed comfortable. We were able to sleep in each morning. We had stayed at... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for writing such an amazing review of our hotel!! The whole team here is very proud of the changes that we have made since you last stayed and we are glad that you noticed and liked the changes!! We hope that we become your preferred hotel in our area! Daniel G. Kelley More

1 review
5 of 5 stars Reviewed 4 weeks ago

The staff could not have been more helpful or pleasant. The hotel was spotless. Our only small complaint was the firmness of the mattress, as we are used to a pillow-top, but it is a small very personal thing. We have family in the area and will definitely stay there again when visiting.

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you very much for acknowledging all of the staff in your wonderful review! I am sorry that the mattress was not too your liking, I guess that is one down side of brand new bedding that we just put into all of our guestrooms! Please make sure that you reach out to me in the future for any booking... More

Farmington Hills, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My new wife and I scheduled a block of rooms for our bridal party and families for our wedding. The hotel was accommodating and informative when it came to questions and scheduling. It made for an easily transition and comfortable event. The complimentary breakfast was nice especially for our families out of town. The room was quiet, spacious, and very... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am so very happy to hear that your wedding weekend went off without a hitch!! We loved having your group stay with us. Please make sure you reach out to me with any questions in the future!!! Daniel G. Kelley More

St Louis
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had lots of little issues but I recommend it. Issues. We reserved two rooms. They had one rooms for the three nights we planned to stay but the other for only one night. The AC didn't appear to work. The desk clerk tried to get it straighten out and he gave up.. Gave us a different room for one... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to accurately describe the issues you encountered during your stay and still giving us a great score!!! I have brought up the issues you mentioned to our management team and we are holding departmental meetings this week outlining the proper steps to avoid anything along those lines from happening again!! Thank you again and... More

Sandusky, Ohio
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I recently stayed here for our anniversary. I was very impressed with the customer service. Kelly greeted us very warmly and made us feel welcome. She explained thoroughly their complimentary hot breakfast, pool and fitness center hours, and surrounding restaurants. We ate lunch at Zoeys right next door to the hotel and Dan at the front desk... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Well this is a review that I hope all the world gets a chance to see!!! You and your wife were so wonderful to have as guests in our hotel! I for one was sad to see you leave! We are all looking forward to your next anniversary(hopefully you come back to visit!). Daniel G. Kelley More

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Additional Information about Hampton Inn - Detroit / Novi at 14 Mile Road

Address: 169 Loop Road, Commerce Township, Novi, MI 48390
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn - Detroit / Novi at 14 Mile Road 2.5*
Reservation Options:
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Also Known As:
Hampton Inn - Detroit / Novi At 14 Mile Road Hotel Novi
Hampton Inn Commerce
Commerce Hampton Inn

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Novi #1 Family Hotel in Novi #2 Business Hotel in Novi
Hotel Class
Official Description (provided by the hotel)
Within just a few miles of our Hampton Inn® hotel in Detroit/Novi at 14 Mile Road, you'll find plenty to do-from the diverse shopping of Twelve Oaks Shopping Mall to golf courses, waterslides and skiing at Kensington Metropark. We are also located minutes away from some of the top companies in Michigan, including the Nissan Technical Center, Ryder, Kroger Company, Jalpak, Farmers Insurance and many more. All in all, we think you'll agree our hotel in Novi is a novel place to live and work. Here at the Hampton Inn Detroit/Novi at 14 Mile Road, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more   less 
Number of rooms
82

Questions & Answers

Questions? Get answers from Hampton Inn - Detroit / Novi at 14 Mile Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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