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Hampton Inn - Detroit / Novi at 14 Mile Road

#1 of 15 Hotels in Novi
Certificate of Excellence
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169 Loop Road, Commerce Township, Novi, MI 48390
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Hampton Inn - Detroit / Novi at 14 Mile Road
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Hampton Inn - Detroit / Novi at 14 Mile Road
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297 Reviews from our TripAdvisor Community

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Traveler rating
    199
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
  • All months
    (297)
  • Mar-May only
    (92)
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    (53)
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Minneapolis, Minnesota
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Hampton is newer. Nice people at the front desk greet you when you come in and out. Room was clean. Comfortable bed. Coffee maker, fridge and microwave in the room. Also nice breakfast with make your own waffles and a couple of hot items each morning. Ample seating area. Decent value for the money.

Was this review helpful? Yes
Essexville, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

stayed for 2 nights in June for a funeral. Room seemed clean but soap was still in shower from the previous guest and coffee supplies hadn't been filled. Although we gave them our drivers license they still spelled our last name wrong preventing us from logging into the wifi. Shower was nice and hot and the breakfast was great.

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

All of us at the Hampton Inn Detroit/Novi would like to thank you for giving us the chance to accommodate you during your recent stay with us. We take your feedback and use the suggestions to constantly improve our service and product. We are incredibly sorry that your stay fell far short of satisfactory. I sincerely hope that you will... More 

Harrow, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Our stay at the hotel was awesome. Friendly staff, clean rooms but beware, you won't want to get out of the dreamy bed in the morning, so comfortable. The location was a short distance from everywhere you will need to go in Walled Lake, Mi

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

What a great description of how wonderful a nights rest is while at our hotel! I will make a suggestion to Serta to see if they would like to change the name of their mattresses that we use! Thank you again, Daniel G. Kelley More 

Indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

When we are having a one or two night stay, while visiting relatives in the Detroit area, we always stay at the Hampton Inn. Is it a five star resort? No, but that's not what we're looking for on these trips. The staff, ALL the staff, are always friendly and we can get in and out fast and like the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

You just summed up EXACTLY what we strive for! GREAT STAFF!!!!! Without our amazing team we would not be #1 on TripAdvisor so thank you for recognizing our team! Sincerely, Daniel G. Kelley More 

Winnipeg, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I have yet to stay at this hotel but I can say that the registration experience was less than accommodating. We are attending a wedding and were under a room block where the rooms were actually paid for. When I called to book 2 wks before the wedding they said it was not within the 30 day group period so... More 

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

While I completely understand the frustration you encountered with your attempt to book a room with us, I would like to thank you for taking the time to write about your experience. I have spoken with the Front Desk team and given suggestions on how to deliver "bad news" in a "good way". I am sorry that we were unable... More 

Laredo, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel several times. As an honnors member this is of my first options, is quite, very comfortable, enough parking, staff friendly, it still smells like new. Althoughn they can try harder to improve breakfast

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

What a great way to inspire us to make a change in our breakfast! We are currently reviewing new additions to our breakfast bar! Thank you! Daniel G. Kelley More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The mood of breakfast place is so nice since staff there shows his or her smile and so friendly. The menue changes every day and to my surprise even Japanese food (Rice, Miso-soup, picles, plum, seaweed etc.) is provided. Japanese newspaper "Nikkei" also.

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

What a kind gesture from you, writing this splendid review! Thank you so much for summing up our breakfast! Looking forward to your return! Daniel G. Kelley More 

New York, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this property to anyone staying in the Novi/Commerece area. Staff was great hotel was well maintained rooms were very clean great location and also have a complementary shuttle to take you to local attractions

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am so happy that you took advantage of our shuttle! It certainly is nice being able to be chauffeured around town by someone who knows the area isn't it?!?! Thank you for this amazing review! Daniel G. Kelley More 

Tennessee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was as great as expected with the stay. However, their exemplary service came through when I realized that I left my garment bag in the room. Front desk person found the bag and personally took it to FedEx the following day and shipped it back to me. He called me several times to make sure that I was OK... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

What a great story of just how far we will go to make sure that our guests have a great experience before and after checkout! I will be sure to let Maher know that you said thank you! Looking forward to your return! (Garment bag and all!) Daniel G. Kelley More 

Franklin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Everytime I travel to Michigan I stay at the Novi Hampton Inn because they are very helpful and treat you like family. Maher and team goes out of their way to make sure your stay is 100% perfect. Everything is clean and works perfectly and the breakfast is always the best.

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Hey Jack W.!! Thank you for going out of your way to give us this awesome review!!! We are definitely fortunate to have Maher on our team! He is an incredible addition the amazing staff we have. Looking forward to seeing you soon, Daniel G. Kelley and the rest of the Team! More 

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