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All 15 Novi hotels

Hampton Inn - Detroit / Novi at 14 Mile Road

2.5 of 5 Hotel   |   169 Loop Road, Commerce Township, Novi, MI 48390
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89%
Ranked #2 of 15 hotels in Novi
Certificate of Excellence 2013
A recent review
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177 people have reviewed this hotel

Traveler rating
    117
    41
    12
    5
    2
See reviews for
64
31
12
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

The rooms were good and the staff helpful. Thermostat and microwave did not work. I believe the Hampton Inn in Northville is cheaper, but I did not check it out, did not find out about it till later. The pool and workout room were good. Upon check in we were given a room on the 3rd floor. When we went... More

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Lisbon, ohio, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

had surgery at nearby henry ford hospital......accomidations were excellent staff went out of their way to be helpful stayed two days..service never wavered would recommend this facility to anyone traveling in this area

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1 of 5 stars Reviewed 1 week ago

Our dance team stayed here and every girl broke out in a rash after using the hot tub. The rash was so bad several girls had to visit their doctors who said it was from bacteria in the hot tub. We called as soon as we hot home from the doctor and nothing was done about it. Poor customer service.... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am very sorry to hear that you were not satisfied with your most recent stay with us. Unfortunately when hot tubs are used by too many people in a short period of time, there is a small chance that the water inside a hot tub when mixed with the naturally occurring oils on peoples skin can cause unfavorable chemical... More

Novi, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Absolutely the most pleasant stay I've ever had. Every single person was genuine and warm, I mean everyone. They have authentic care about your stay and truly do everything they can to make you feel comfortable. Maher was so welcoming, and then every person we've interacted with was the same way. I've done ALOT of traveling and by far the... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

All of our staff truly appreciate's reviews like yours! Knowing that we made a positive impression on our guests with our caring attitude is the most rewarding part of our job!! Thank you very much for your fantastic review! Daniel G. Kelley More

Norwalk, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything about my stay was perfect! The check-in and check-out processes were super quick, informative, and efficient. Whenever I had a question, the front desk staff answered it cheerfully and completely. The room was spacious, well appointed, and very clean. Everything I needed in terms of restaurants and things to do was super close. The stay was so incredibly quiet... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

As with all of our wonderful guests, we are always sad to see them leave but very happy that we will get to see them again on their next trip! I am glad that we provided you with exactly what you needed during your stay. We will do our best to make sure that your next stay is just as... More

Birmingham, Alabama, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room & all amenities are outstanding; the complimentary breakfast is very good. Check in & out simple, parking excellent. For the money spent, you receive excellent service & amenities. The value you receive at the Novi, Michigan Hampton is well worth the price. It is convenient to many other food providers & area sights.

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for such an amazing review of our property! Thank you very much! I could not have written a better "PR" piece myself. Thank you again, Daniel G. Kelley More

Carthage, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

First stay was awaken at 1:30 a.m. with false fire alarms. Second stay could not even get refreshments. No compenesation for the 2 1/2 hours of fire alarms was even offered, just "those type of things happen", so does doing business with other chains.

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am very sorry that we did not fully meet your expectations during both of your stays. The situation with the fire alarm was definitely a major inconvenience to all who were staying with us that evening. Luckily the alarm system was doing it's job and protecting our guests from possible danger as it should. Please accept my sincerest apologies,... More

Columbia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great staff! Wonderful breakfast! We were here because my mom died unexpectedly. The staff was extremely welcoming, the room was clean and large. so, what was a very trying time, was releived somewhat by this Hampton Inn.

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

I am glad that we could be of some comfort to you and your family during a troubled time. The majority of the staff here has all been through a situation like yours at one time or another and we know that in some cases, being at a hotel can provide a temporary escape that is most needed. Our hearts... More

Salt Lake City, Utah
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great hotel with awesome amenities. Very comfortable bed and pillows, fridge, microwave, free parking, huge tv, roomy bathroom and shower, really nice hot tub and pool, fitness room, close to major roads, and cookies! Stayed 5 nights while visiting family and were very comfortable and happy. Only 3 small complaints: 1) The shower didn't have quite enough pressure and the... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for complimenting our hotel and also for pointing out our shortcomings! I have addressed issues number 1 and 2 with our management company and we are discussing our options. Issue number 3 though, was remedied by looking behind the sheer curtains near the window and finding the black-out drapes. Sometimes they can be a bit difficult to find... More

Fremont, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is probably the closest one to the Henry Ford Health System. Because of this, they seem to go out of the way to help those of us with handicaps, etc. We are always made welcome and have been very happy with the extra help we receive from the staff.

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for such kind words. While we are definitely the closest to Henry Ford Hospital in West Bloomfield, we do not go out of our way to be courteous and kind to guests staying here for that reason. We go out of our way to be courteous and kind for EVERYONE no matter what your reason for staying with... More

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Additional Information about Hampton Inn - Detroit / Novi at 14 Mile Road

Also Known As:
Hampton Inn - Detroit / Novi At 14 Mile Road Hotel
Hampton Inn - Detroit / Novi At 14 Mile Road Hotel Novi
Hampton Inn Commerce
Commerce Hampton Inn
Address: 169 Loop Road, Commerce Township, Novi, MI 48390
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Novi
#2 Business Hotel in Novi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn - Detroit / Novi at 14 Mile Road 2.5*
Official Description (provided by the hotel):
Within just a few miles of our Hampton Inn® hotel in Detroit/Novi at 14 Mile Road, you'll find plenty to do-from the diverse shopping of Twelve Oaks Shopping Mall to golf courses, waterslides and skiing at Kensington Metropark. We are also located minutes away from some of the top companies in Michigan, including the Nissan Technical Center, Ryder, Kroger Company, Jalpak, Farmers Insurance and many more. All in all, we think you'll agree our hotel in Novi is a novel place to live and work. Here at the Hampton Inn Detroit/Novi at 14 Mile Road, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more   less 
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