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All 15 Novi hotels

Hampton Inn - Detroit / Novi at 14 Mile Road

2.5 of 5 Hotel   |   169 Loop Road, Commerce Township, Novi, MI 48390
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89%
Ranked #2 of 15 hotels in Novi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
sam z Toronto, Canada
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210 people have reviewed this hotel

Traveler rating
    136
    51
    15
    6
    2
See reviews for
82
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54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Thornhill
Contributor
17 reviews 17 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stood here for five nights. Rooms were big and beds were comfortable. Staff here are extremely friendly. Everything seemed to be in working order with the exception of the washroom. Sink trap must be clogged because it took a long time for water to drain. Bathtub also took a long time to drain. These were an inconvenience but taken in... More

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Hampton Inn in Novi, Michigan for 4 nights. My family was there for the JCC Maccabi Games and had 2 rooms at the hotel. I would like to commend the desk staff, specifically Hailey Yatros, Daniel Kelley, and Joey Bacall. They went out of their way to be extremely friendly and accommodating to us. The... More

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Jamison, United States
1 review
5 of 5 stars Reviewed 1 week ago

We like to stay at Hampton Inn. We appreciate the value and the complimentary breakfast and internet service. The staff at the Novi location went above and beyond to ensure that we had a nice stay. They made recommendations for restaurants and activities. They even served a complimentary dinner one night during our stay. Anything we wanted or needed was... More

Review collected in partnership with Hampton

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Syracuse, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at this Hampton at least 4 times in the past and have never had a bad experience. I travel to the area several times a year for business and I always choose this Hotel. If you have the cahnce to stay here please take my advise and do it, great people and good service.

Review collected in partnership with Hampton

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Owosso, Michigan
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I would give this an excellent rating, but the shuttle driver never came back to get us. We had to find a ride home in a strange city after waiting over an hour. The front desk and the shuttle were not on the same page, so when I called the front desk they said 10 min wait. But after 30... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for giving us such an amazing review! I am very sorry that our shuttle driver and Front Desk staff were not on the same page as you described. I am quite happy to hear though that you made it safely back to our hotel though. Please make sure that you reach out to me personally with any future... More

Heidelberg, Germany
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is well located for us,if we visit our US sites in Novi. The staff is great and we always having a good experience with this hotel. Great that they offer sometimes a free drink in the afternoon.

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to recognize our fantastic and friendly staff! We truly appreciate your kind words. Also thank you for taking the time to give all of our future guests such a good "travel tip" about room assignments throughout the property. We are all looking forward to seeing you again soon! Daniel G. Kelley More

Mukwonago, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was one of the best we have ever stayed at! Their was fantastic hospitality! The rooms were very clean and comfortable. The complimentary breakfast was delicious and plentiful with a variety of breakfast options. We were even given hot towels to wipe our hands after we ate. Although we only stayed one night, we could tell that this... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you very much for such a fantastic review and especially for mentioning me personally!!!! All the staff members here greatly appreciate your feedback! Thank you again! Daniel G. Kelley More

Winnipeg, Manitoba, Canada
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here on business and they went out of there way to make me happy. From their free shuttle service to the mall or anywhere in a 7 mile radius. To the nice fresh fruit in the lobby. Ohh and Dan is a guy who knows customer service. The rooms were clean and the building well kept. 5 stars... More

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Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for taking the time to recognize our staff! We truly appreciate this kind of feedback and I will be sharing this review with our staff at our next meeting. We hope to see you again soon... Remember, "We love Having You Here" Daniel G. Kelley More

Broadlands, VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 26, 2014

We stay at Hampton Inns all over the country. This was the worst experience I've had, bar none. I checked in on 7/16. Accessible room because I HAVE A BROKEN ANKLE. The room was old and in need of upgrade. A/C cycled on/off constantly. Reported this to desk and maintenance was called. It appeared fixed (by disconnecting the thermostat) but... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

We first want to take the time to say Thank You for writing this review. When our guests give us feedback we really take it to heart and do our best to do whatever we can to fix any issues. That being said, we are truly sorry that you were unhappy with your stay. Our entire staff does everything in... More

Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

My family and I are originally from the Detroit area. When we return for visits, we generally stay at another hotel in the area. Recently, we returned for a wedding and this was the hotel recommended by the wedding party. The rooms were clean and the bed comfortable. We were able to sleep in each morning. We had stayed at... More

Was this review helpful? Yes
Daniel K, Front Office Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this review

Thank you for writing such an amazing review of our hotel!! The whole team here is very proud of the changes that we have made since you last stayed and we are glad that you noticed and liked the changes!! We hope that we become your preferred hotel in our area! Daniel G. Kelley More

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Additional Information about Hampton Inn - Detroit / Novi at 14 Mile Road

Address: 169 Loop Road, Commerce Township, Novi, MI 48390
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn - Detroit / Novi at 14 Mile Road 2.5*
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Also Known As:
Hampton Inn - Detroit / Novi At 14 Mile Road Hotel Novi
Hampton Inn Commerce
Commerce Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Novi #1 Family Hotel in Novi #2 Business Hotel in Novi
Hotel Class
Official Description (provided by the hotel)
Within just a few miles of our Hampton Inn® hotel in Detroit/Novi at 14 Mile Road, you'll find plenty to do-from the diverse shopping of Twelve Oaks Shopping Mall to golf courses, waterslides and skiing at Kensington Metropark. We are also located minutes away from some of the top companies in Michigan, including the Nissan Technical Center, Ryder, Kroger Company, Jalpak, Farmers Insurance and many more. All in all, we think you'll agree our hotel in Novi is a novel place to live and work. Here at the Hampton Inn Detroit/Novi at 14 Mile Road, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more   less 
Number of rooms
82

Questions & Answers

Questions? Get answers from Hampton Inn - Detroit / Novi at 14 Mile Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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