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Quality Inn and Suites

2.5 of 5
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21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
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Quality Inn and Suites
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Ranked #15 of 15 Hotels in Novi
A recent review
4 of 5 stars reviewed 2 weeks ago
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44 reviews from our community

Traveler rating
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    9
    10
    5
    13
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12
8
7
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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home
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very nice. Our room was a suite and one of the largest I've seen. The only negative was the pool was having maintenance and we couldn't use it. The breakfast buffet was good with many options.

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1 review
2 of 5 stars Reviewed 3 weeks ago

Everyone knows what to expect from a Quality Inn and this lives up (or down) to its reputation. Some peeling wall paper, free but spotty WiFi, chipped furniture, low end toiletries, and an old fashioned tube type color TV. Staff was friendly enough and free breakfast was hardly worth the trouble. If the location is what you need, then go... More 

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Sparta, Wisconsin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

I travel doing inspections and when I do I always travel with my cat. This Q.I. is clean, comfortable, and pet friendly! They charge $10 per night for your furry friend, which is so much better than the 25 that their competitors do. The one thing that I think they need is to improve the breakfast items: adding Salsa (or... More 

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Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 24, 2014

Attempted to stay here. Looked inviting from the outside. Felt "sticky inside" Room was dirty. walls had stains from liquids, bath had black dirt or mold in corners and in grout of tile. Staff was nice enough but the place is not well kept.

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1 review
3 of 5 stars Reviewed July 30, 2014 via mobile

Stayed with here with my wife while she attended class for her agency license. Great location but a little dated. Really need to update televisions in the rooms. You could see lines going through them.

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Cheboygan, Michigan
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 8, 2014

Booked one night to attend a family affair. Just needed and place eto cleanup and sleep. The TVs are old style and just a few channels available and the pictures were not very good. For those who need a pool, it is still closed. We asked for a room on the 4th floor because the 2nd floor is where they... More 

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A TripAdvisor Member
4 of 5 stars Reviewed May 29, 2014

Let's be clear, this hotel is not meant to be a tier 1 hotel. However, it is very nice. We checked in very easily after a disappointment at another hotel. It's not fancy at all, but it's very clean and comfortable. The staff is courteous, knowledgeable, and kind. For $71 a night, this is a must stay.

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A TripAdvisor Member
1 of 5 stars Reviewed February 9, 2014

Upon arriving at we were welcome we were there for an extended stay do to home construction. The pool was down for maintenance which is understandable. The hotel set up for direct billing with our insurance company and the insurance company cut them a check and they couldn't wait for a check according to upper management (Lamar ) so upper... More 

Was this review helpful? Yes 1
Los Angeles
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 8, 2014

After reading other reviews I was reticent, but this turned out to be a fine (albeit average) hotel. You can tell they have been renovating - my room had fresh paint, newish furniture, new carpet. Many things are still in the works - pool and spa is still closed, vending machines don't work, and for several days the TV only... More 

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 3, 2014

We choose to stay at the Quality Inn on New Years, this was due to availability within the area. One of the first things we did was try to get into the Wireless internet as its one of the advisement's the hotel offers "Free Wifi", we used the password given and to no avail. When we called the front desk,... More 

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Quality I, General Manager at Quality Inn and Suites, responded to this review

Dear Mitchell, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

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