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Quality Inn and Suites

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21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
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1 room 1 adult
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57 Reviews from our TripAdvisor Community

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New City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 3, 2016

The hotel website states that there is a hot breakfast- not!! There were a few pieces of discolored, horrible looking bacon. There was a decent selection of muffins, bread and bagels; yogurt. No fruit. The front desk clerk was responsible for the breakfast and he did not do very much. The hotel was not very busy, so he had plenty... More 

Helpful?
Thank rocklandmom53
Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 28, 2015

Staff was friendly. The room was nice, the bed was very comfortable. WiFi in our room worked great. Usually I have problems getting on with one of my portable devices, not this time. Breakfast was good. We didn't have fruit as another reviewer had stated, however, we had enough to eat. We had a couple of problems that needed attention.... More 

Helpful?
1 Thank rcfeen
Ukiah, California
2 reviews
4 of 5 stars Reviewed November 24, 2015

The hotel staffs were great, but needed some improvements on responding the guests request. Room was great, Amenities were nice, Foods has been delicious yet limited choices of foods. Good for business travelers.

Helpful?
Thank william j
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed November 23, 2015

Went to Novi for a family visit and decided to stay for one night at this hotel. front desk clerk was rude when I checked in. he was talking in a foreign language so when I asked him to speak in English, he started giving me attitude. so I asked for manager and he said "Im the manager(Henry)". the room... More 

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Thank Steffie001
chicago
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed November 17, 2015

The room was clean, the shower hot. They have a fireplace in the lobby to give a comfy feel to the place. Breakfast was standard fare with cereal, muffins, yogurt, bacon, waffles, but they also had fresh fruit-bananas, apples which was nice. They have an entertainment area nearby with movie theaters, gym, bowling, dancing, bars, restaurants, etc that was pretty... More 

Helpful?
Thank lorih847chicago
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 4, 2015

1. Decent Area/Parking Lot well lit. 2. Decent Lobby. 3. Decent Breakfast area (Although the bacon was soggy wet mess - cheap setup) 4. Decent size rooms. 5. Friendly Staff. 6. Room was outdated. 7. TV was tube - it made horrible noise when it was on. 8. The phone buzzed when plugged in (I had to unplug them to... More 

Helpful?
1 Thank Michael C
Muskegon, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 12, 2015

We stayed at this hotel thinking that all we were going to do is sleep and save money. The price was one of the lowest for the area. But unfortunately you get what you pay for. The sink in the room would not drain. The lock on the door was broken. The T.V. was right out of 1980s. We killed... More 

Helpful?
1 Thank Robert W
Novi, Michigan
1 review
1 of 5 stars Reviewed October 10, 2015

This property was really a disappointment. I have actually stayed here before, and although it was never anything special, it was clean, reasonably priced, and the staff was friendly, although completely incompetent. This time, however, was truly terrible. So terrible, in fact, that this is the first time I have ever actually made a formal complaint. The property is in... More 

Helpful?
Thank rtrcigars
Illinois
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 27, 2015

Terrible breakfast if you want more than just bacon which there was a lot of but nothing else. Internet was non existent. Room was clean and tidy. Staff were pleasant but inefficient. Every room in town was booked so this is why we selected this hotel and for the price it certainly got the job done but don't expect miracles.

Helpful?
Thank willys1945
Leroy
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2015

We booked this last minute. I had seen this hotel and reviews online before but never booked here. We were happy we did this time. It has a nice appearance. The room was clean and the bed comfortable. No, the TV is not up to date but we managed. The breakfast had plenty of cereal milk and breads, except for... More 

Helpful?
1 Thank Holly S
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