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All 15 Novi hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
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38%
Ranked #15 of 15 Hotels in Novi
A recent review
3 of 5 stars Reviewed July 30, 2014
Ttraveler12
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40 reviews from our community

Traveler rating
    7
    7
    10
    3
    13
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10
8
7
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
3 of 5 stars Reviewed July 30, 2014

Stayed with here with my wife while she attended class for her agency license. Great location but a little dated. Really need to update televisions in the rooms. You could see lines going through them.

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Cheboygan, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 8, 2014

Booked one night to attend a family affair. Just needed and place eto cleanup and sleep. The TVs are old style and just a few channels available and the pictures were not very good. For those who need a pool, it is still closed. We asked for a room on the 4th floor because the 2nd floor is where they... More

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A TripAdvisor Member
4 of 5 stars Reviewed May 29, 2014

Let's be clear, this hotel is not meant to be a tier 1 hotel. However, it is very nice. We checked in very easily after a disappointment at another hotel. It's not fancy at all, but it's very clean and comfortable. The staff is courteous, knowledgeable, and kind. For $71 a night, this is a must stay.

Was this review helpful? Yes 2
A TripAdvisor Member
1 of 5 stars Reviewed February 9, 2014

Upon arriving at we were welcome we were there for an extended stay do to home construction. The pool was down for maintenance which is understandable. The hotel set up for direct billing with our insurance company and the insurance company cut them a check and they couldn't wait for a check according to upper management (Lamar ) so upper... More

Was this review helpful? Yes 1
Los Angeles
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 8, 2014

After reading other reviews I was reticent, but this turned out to be a fine (albeit average) hotel. You can tell they have been renovating - my room had fresh paint, newish furniture, new carpet. Many things are still in the works - pool and spa is still closed, vending machines don't work, and for several days the TV only... More

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 3, 2014

We choose to stay at the Quality Inn on New Years, this was due to availability within the area. One of the first things we did was try to get into the Wireless internet as its one of the advisement's the hotel offers "Free Wifi", we used the password given and to no avail. When we called the front desk,... More

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Quality I, General Manager at Quality Inn and Suites, responded to this review

Dear Mitchell, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Presque Isle, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2013

My wife and I spent over a week in this hotel. We found the staff very amenable, the bed comfortable and the room clean and spacious. We've had some problems with the heat numerous times in other hotels but not here. Slept through the night. The bathroom felt fresh and the shower worked well. The breakfasts got a bit repetitive... More

Was this review helpful? Yes 1
Quality I, General Manager at Quality Inn and Suites, responded to this review

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 22, 2013 via mobile

As a Choice Hotels member. I was very disappointed in this hotel. The bedding did not feel clean and it was old & should have been replaced. It was very cold $ the bedding was very light...did not keep me warm. The pool was out if order. Fortunately we were going out for breakfast so didn't need to eat the... More

Was this review helpful? Yes
Quality I, General Manager at Quality Inn and Suites, responded to this review

Dear Mitchell, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Chicago, Illinois
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2013

First time in Detroit area. On a business trip. This hotel staff went out of their way to be friendly to a weary traveler, me. The Breakfast was GREAT!!! Eggs were great, bacon was great, hot derial and cold, hot fresh coffee. They had the breakfast set up ahead of time. Looks like they just redid everything new paint, clean... More

Was this review helpful? Yes 7
Quality I, Owner at Quality Inn and Suites, responded to this review

Dear Catherine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 11, 2013

This hotel "quality inn suites" offers horrible customer service and the rooms are filthy!!! I found old tissue that someone blew their nose on and dried up cereal on the floor. The tub had nasty brown stains and they offer no extra towels or blanket or even a blanket period! They had sheets and if you ask the front desk... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn and Suites

Address: 21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
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