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Quality Inn and Suites

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21625 Haggerty Road, Novi, MI 48375 (Formerly Novi Inn and Suites)
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Best prices for: 1 room 1 guest
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56 Reviews from our TripAdvisor Community

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Traveler rating
  • 8
  • 12
  • 11
  • 9
  • 16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
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Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Staff was friendly. The room was nice, the bed was very comfortable. WiFi in our room worked great. Usually I have problems getting on with one of my portable devices, not this time. Breakfast was good. We didn't have fruit as another reviewer had stated, however, we had enough to eat. We had a couple of problems that needed attention.... More 

Thank rcfeen
Ukiah, California
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

The hotel staffs were great, but needed some improvements on responding the guests request. Room was great, Amenities were nice, Foods has been delicious yet limited choices of foods. Good for business travelers.

Thank william j
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 1 week ago NEW

Went to Novi for a family visit and decided to stay for one night at this hotel. front desk clerk was rude when I checked in. he was talking in a foreign language so when I asked him to speak in English, he started giving me attitude. so I asked for manager and he said "Im the manager(Henry)". the room... More 

Thank Steffie001
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean, the shower hot. They have a fireplace in the lobby to give a comfy feel to the place. Breakfast was standard fare with cereal, muffins, yogurt, bacon, waffles, but they also had fresh fruit-bananas, apples which was nice. They have an entertainment area nearby with movie theaters, gym, bowling, dancing, bars, restaurants, etc that was pretty... More 

Thank lorih847chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

1. Decent Area/Parking Lot well lit. 2. Decent Lobby. 3. Decent Breakfast area (Although the bacon was soggy wet mess - cheap setup) 4. Decent size rooms. 5. Friendly Staff. 6. Room was outdated. 7. TV was tube - it made horrible noise when it was on. 8. The phone buzzed when plugged in (I had to unplug them to... More 

1 Thank Michael C
Muskegon, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 12, 2015

We stayed at this hotel thinking that all we were going to do is sleep and save money. The price was one of the lowest for the area. But unfortunately you get what you pay for. The sink in the room would not drain. The lock on the door was broken. The T.V. was right out of 1980s. We killed... More 

1 Thank Robert W
Novi, Michigan
1 review
1 of 5 stars Reviewed October 10, 2015

This property was really a disappointment. I have actually stayed here before, and although it was never anything special, it was clean, reasonably priced, and the staff was friendly, although completely incompetent. This time, however, was truly terrible. So terrible, in fact, that this is the first time I have ever actually made a formal complaint. The property is in... More 

Thank rtrcigars
Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed September 27, 2015

Terrible breakfast if you want more than just bacon which there was a lot of but nothing else. Internet was non existent. Room was clean and tidy. Staff were pleasant but inefficient. Every room in town was booked so this is why we selected this hotel and for the price it certainly got the job done but don't expect miracles.

Thank willys1945
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2015

We booked this last minute. I had seen this hotel and reviews online before but never booked here. We were happy we did this time. It has a nice appearance. The room was clean and the bed comfortable. No, the TV is not up to date but we managed. The breakfast had plenty of cereal milk and breads, except for... More 

1 Thank Holly S
Montreal, Canada
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed July 21, 2015

Looks great from the outside but inside was disappointing. Rooms could use some updating. Our door looked like it came from a salvage yard. There were a lot of issues - pool was closed, drink machine was empty, there were some security concerns and the breakfast was the lamest we encountered out of the 4 Choice Hotel properties on our... More 

Thank Bunny7475
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Hotel & grounds (4)
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