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Residence Inn Detroit Novi

#10 of 16 Hotels in Novi
Certificate of Excellence
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27477 Cabaret Drive, Novi, MI 48377
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1 room 1 adult
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Residence Inn Detroit Novi
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82 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I recommend this hotel, location! .. location is amazing. Have been on trip for business and stayed with my wife and my two daughters, we booked two rooms on the second floor. It was a quite apt with spacious rooms. We all liked the breakfast!

Helpful?
Thank Jawad F
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Thank you for completing a review of our newly renovated hotel. We are so pleased to hear you and your family enjoyed our spacious apartment style suites and complimentary hot breakfast buffet. Hopefully you had time to experience some of the fantastic restaurants, shopping and entertainment nearby too! We hope to see you again should your travels bring you back... More 

South Barrington, Illinois
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 2, 2016

Overall, EXCELLENT! Stayed here for 5 days and had plenty of time to analyze my thoughts. VERY WELL TRAINED DESK AND BREAKFAST STAFF! WELL DONE! Very nice property. Great Breakfast and one dinner. Sadly, this did not translate to housekeeping. Every day including Check In Day, something was wrong, forgotten or missing and needed attention. Fortunately, the front desk staff... More 

Helpful?
Thank BAD-UNCLE-DAVE
RINOVIGM, General Manager at Residence Inn Detroit Novi, responded to this review

Thank you for taking the time to review our hotel. We do appreciate your feedback and were glad to have you as our guest for the week. We are so pleased that you enjoyed the amenities of the hotel and the service provided by the front desk and breakfast teams. Please accept our sincerest apologies for the housekeeping related issues... More 

Chicago, Illinois
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 24, 2015

This hotel is really oversized rooms IMO and the property is next to woods, so if you want peace and quiet get a room on the back facing the woods. Spelt with window open in fall temps. Food was good and staff super nice. Right next to some places to eat and 1/4 mile to the Twelve Oaks Mall.

Helpful?
Thank MotoSurf
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Dear MotoSurf, Thank you so much for completing a TripAdvisor review. We are so happy to hear you enjoyed our spacious, newly renovated suites and the scenic view of our woods-facing rooms. How fantastic that you got to sleep with the windows open in Michigan this time of year! I hope you were able to take advantage of some of... More 

San Antonio
Level Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed November 6, 2015

Stayed three days on a business trip. The room had a very comfortable bed, nice work area, free WiFi, and sufficient outlets for my needs. The fitness center is small but well equipped. The indoor pool is clean and includes a hot tub. Breakfast starts at 6:30 a.m. but many items are available at 6:00 a.m. The dining area is... More 

Helpful?
Thank NiftyGrammy
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Dear NiftyGrammy, Your user ID is so much fun - I love it!! Thank you for reviewing our hotel. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you were pleased with our newly renovated hotel, and the level of service we provide. We are happy you were able to take advantage... More 

Marlboro, New York
Level Contributor
195 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed October 30, 2015

This property is one of the "prior generation" formats, but it is very well maintained. During my stay I found my room to be clean, comfortable and convenient. Unlike some of this vintage, the HVAC unit was not especially loud. The breakfast was unremarkable, routine. The staff were polite and helpful.

Helpful?
Thank IIbeach1
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Dear llbeach1, Thank you for posting a TripAdvisor review on our newly renovated Residence Inn Novi. We take great pride in our freshly updated hotel and appreciate your vote of confidence. Should your travels bring you back to Novi in the future, we hope that you will stay with us once again. More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 17, 2015

This hotel surprised me, first they upgraded us to a two bedroom suite at no charge, second they allowed us to pick the room and floor that we wanted, and third they offered complimentary dinner in the lobby. The room was very pleasant, this was first time I felt that I was not in a hotel room but an apartment.... More 

Helpful?
1 Thank K B
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Thank you for writing a TripAdvisor review on our newly renovated Residence Inn Novi. We are so happy to hear that you got that 'home away from home' feeling while staying with us, and that you enjoyed all of the fantastic value added amenities we have to offer. We appreciate you choosing our Residence Inn Novi for your hotel needs,... More 

Cleveland, Ohio
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2015 via mobile

Came for 2 night stay, originally at another hotel that had problem with room and no room to switch to. Ended up here. People were so nice, understood i had just been thru bad deal with other place and really made me feel welcome. Room and a/c were quiet, bed was vy comfy. Nice choices for incl breakfast. Would stay... More 

Helpful?
Thank Mreareus
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Thank you for completing a TripAdvisor review. We are pleased you enjoyed your time with us. We are so proud of our newly renovated hotel, and our staff really lives our mission to ensure every guest, every day, every stay truly gets to experience the high standards of hospitality and service they deserve. We will be looking forward to serving... More 

Albuquerque, New Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 9, 2015 via mobile

Very unpleasant to get inin and out during renovations. They have to move tools out of your way to even walk into the building or get to the elevator from your car. The rooms are fine, but they should not be charging full price during the renovation. In fact, they should warn you when you book that there's an extensive... More 

Helpful?
1 Thank TDough2012
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Thank you for taking the time to complete a TripAdvisor review on our hotel. I am very sorry our current appearance was not what you had anticipated. As we strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel, this sometimes requires essential renovations. We are... More 

Cleveland, Ohio
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 19, 2015

I stayed here with my son for a hockey tournament in late January 2015. I have to say I was really happy with this hotel. The weather was icy and they kept the parking lot & walkways salted and the lobby clean. Our room was spotless and quiet. Kitchen, refrigerator, dishwasher...all clean, fresh and ready for use. Fast & easy... More 

Helpful?
Thank Teri H
RINovi, Director of Sales at Residence Inn Detroit Novi, responded to this review

Thank you for completing a TripAdvisor review. We are so happy to hear that you enjoyed your stay and the service and amenities our Residence Inn offers, including the fully equipped kitchen and amazing breakfast buffet. We will be looking forward to the opportunity to serve you again should your travels bring you back to our area. More 

Darien, Connecticut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 14, 2015

I usually stay in another nearby hotel when I come to Novi for business, but that hotel was booked, so I decided to stay at this nearby residence inn. The hotel itself is in pretty decent shape. The bathrooms and kitchen areas of the room were clean and somewhat recently updated. The staff was friendly and helpful. However, the hotel... More 

Helpful?
Thank Liakat0407
Gabriel H, Front Office Manager at Residence Inn Detroit Novi, responded to this review

Thank you for taking the time to write this review and thank you for choosing our hotel on your recent trip to Novi. While we are glad that you experienced our great staff service, we are sorry that our hotel did not meet your, or our standards on your visit. We appreciate the feedback and are pleased to let you... More 

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