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Extended Stay America - Detroit - Novi - Orchard Hill Place

2.5 of 5
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39640 Orchard Hill Place, Novi, MI 48375 (Formerly Extended Stay Deluxe - Detroit - Novi)
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Extended Stay America - Detroit - Novi - Orchard Hill Place
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Ranked #12 of 15 Hotels in Novi
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37 reviews from our community

Traveler rating
    19
    9
    4
    3
    2
See reviews for
9
2
8
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Hicksville, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in March and spent all day long on my feet working a booth for a busy home & garden show. So when I returned at night, I wanted things simple. I love that when I checked in I had a menu to request anything from utensils to plates, as the rooms have full kitchens. There was a stove... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the experiences you had while at our hotel. I am so glad we were able to provide you with great service and a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Chicago, United States
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 19, 2015

A group of us stayed at this hotel for business meetings and this was a terrible decision. I experienced many problems from the start. My key was not working after checking in and of course, it was snowing so I had to go back outside and get that resolved. I then got in my room. My alarm clock was not... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about the maintenance issues you experienced. As this hotel’s manager, I can assure you that I have taken action with our maintenance staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss... More 

Rockford, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

Simple studio room with kitchen, living room area and large bathroom. Fairly clean and quiet and in a good location near the highway and restaurants. Free continental breakfast and internet. If you want no frills and a good value, you can find it here.

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Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that your found our accomidations clean and comfortable. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Holt, Michigan
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 17, 2014

We ended up at this hotel unexpectedly and we were hesitant as we'd had not so spectacular Extended Stay experiences in the past. We couldn't have been more wrong. This Extended Stay was clean, the desk was helpful, the lobby was neatly kept and the room was perfect. The halls were a little warm, but the room was cool. I... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased to read that we were able to provide you with a clean and comfortable stay. I am also pleased that you received good service from our front desk staff. Thank you again for your review. We look forward to seeing you in the future,... More 

2 reviews
2 of 5 stars Reviewed July 19, 2014

We decided to stay at this hotel for one night since it was close to where we needed to be the next morning. First time staying at this chain and didn't know what to expect. We paid $104 for the night and received a bed that wasn't even changed! We found white dog hair in one of the beds! The... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and we sincerely apologize for your experience. We are working with our housekeeping staff to ensure all aspects of our rooms are cleaned properly. We continually work to improve our hotel, so we really appreciate you providing us with your feedback.... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed June 23, 2014

Great location and the room was nice and big. Very quite respectful tenants as well. They could use some new fresh towels and perhaps some new carpeting. I expect these issues from this hotel chain though since they do provide housing for long periods of time. But this particular extended stay is the best in the Detroit area by far!

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The Villages, Florida, United States
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 19, 2014

We loved the location and it's our second year to stay over 2 weeks. Bed was comfortable. Needs cleaning - windows, walls, carpet, dishes and sinks need a thorough cleaning. Last year they changed the bed and cleaned the room twice a week, this year only once a week. You can get clean towels at any time. Some front desk... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Judy - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the room needed more thorough cleaning. As this hotel’s manager, I can assure you that I have taken action to ensure your experience is not repeated. Still, it's great to hear that you were pleased with our... More 

Grand Rapids, Michigan, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 19, 2014

I booked this room on a name your own price site as a express deal. It was a value at $35 per night. Granted for that price you can't expect much but this hotel should not be offered as a hotel. This is an extended stay. We were coming back from a concert in Detroit and we needed two beds.... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of customer service during your stay. I will meet with the staff to review our guest protocol to ensure your experience is not repeated. If you would like to provide any additional comments, please do not hesitate to contact me directly at,... More 

South Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2014 via mobile

After visiting 3 other extended stays in the area, I was afraid that I was going to have to find another plan for my upcoming 6 week stay for medical treatment. But as soon as I walked into this location, I knew it was muuuuch better than the others. Chris, working the front desk, helped me view a couple of... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our overall accommodations and friendly staff, especially Chris. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More 

STALEY,NC
Top Contributor
99 reviews 99 reviews
24 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 30, 2013

I arrived very early the week before Christmas, about 11am, I had liquid gifts that would freeze in the vehicle (it was 17 degrees), host allowed us to get into our room early so we could dump the gifts off. I was pleasantly surprised since this was a priceline pic surprise and my hubby stayed in one in NC Raleigh... More 

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