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Hilton Garden Inn Detroit/Novi

#3 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
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27355 Cabaret Drive, Novi, MI 48377
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Hilton Garden Inn Detroit/Novi
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Hilton Garden Inn Detroit/Novi
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278 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Detroit/Novi
See the most recent reviews
Woodstock, United States
1 review
5 of 5 stars Reviewed January 28, 2015

For the money, an excellent value. Spent a couple of dreary Detroit winter days. Very well lit, temperature was warm without being overbearing. Breakfast was excellent. Quiet as well. Cannot beat the value here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Charlotte, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

Nice place to stay! Staff was very friendly. We walked across the street to the bars and movie theater. Close to shopping, dining, etc. Room was nice and clean. Bed was comfortable. Snacks and drinks were extremely overpriced. Breakfast is not complementary, but food selection was like that of a complementary style breakfast. Overall, nice place and great staff. I... More 

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

connecticutreviewer
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed January 16, 2015

Recently stayed here on business, and there was an issue where the boiler went out early in the morning. The front desk staff made folks aware and handled it is efficiently as possible. The manager also reached out to guests to apologize. Given the circumstances were out of his control, the staff did a wonderful job. The hotel is very... More 

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Kitchener, Canada
1 review
3 of 5 stars Reviewed January 12, 2015

Great bar, restaurant. Had a cold shower one morning, but fixed next day, overall pretty good place. Did not try the breakfast, thought it was over priced. Internet was good, TV was good, Parking lot was plowed and kept well.

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, Thank you for choosing the the Hilton Garden Inn Novi. I am sorry to hear that you were effected by the hot water issue during your stay. The boiler unexpectedly shut off for 1.5 hours early in the morning. Once the problems was brought to our attention the engineering team was able to restart the boiler and get... More 

Cleveland, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 11, 2015

This hotel is always a great place to stay. Centrally located with plenty of eating & shopping opportunities. I appreciate the helpfulness of the staff, particularly during the breakfast hour and Courtney does a tremendous job tending bar in the evenings and seems to make it a point to get to know her guests. She is very friendly and works... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Phoenix, United States
1 review
4 of 5 stars Reviewed January 10, 2015

The hotel is very ritzy. The hotel room was extremely clean and comfortable. The hotel room bed was extremely comfortable. The amenities were great. I would personally prefer a tub to a bath stall. I enjoyed the complimentary internet; it was really fast and was not cut off.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations, as well as our friendly staff. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager More 

1 review
5 of 5 stars Reviewed January 8, 2015

Our family planned a overnight visit to just hang out and be together. There were 11 of us in 3 rooms. We loved the lobby with a huge table by a fireplace. We came down and played board games, cards, or just sat by the fire and talked and had hot chocolate. Then we played in the pool a while,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Novi, MI, United States
1 review
5 of 5 stars Reviewed December 23, 2014

The staff was incredibly helpful. Upon arrival, she gave me any available maps and coupons for predetermined destinations I had planned. The room was very clean and the shower was nice. The lobby was beautiful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

highland, United States
2 reviews
4 of 5 stars Reviewed December 16, 2014

Good location, close to freeway, mall and restaraunts. Clean, organized, efficient. At par with other Hilton Garden Inn Hotels. Kuereg Coffee in the room was excellent. Bed was comfortable. I utilized my Hilton Honor points for this stay, the front desk didnt see my reservation at first and asked if I reserved the room in a different name. He eventually... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an enjoyable experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Boise, Idaho
1 review
5 of 5 stars Reviewed December 4, 2014

We spent a week at this property as my two sons were both undergoing cornea transplants. The entire staff was so helpful, kind and caring it was unbelievable!! I have spent an entire professional career staying within the Hilton Brand and have travelled the world many times over.. But nowhere have I found such a dedicated more professional group caring... More 

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

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