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Hilton Garden Inn Detroit/Novi

#2 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
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27355 Cabaret Drive, Novi, MI 48377
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Hilton Garden Inn Detroit/Novi
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Hilton Garden Inn Detroit/Novi
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251 reviews from our community

Traveler rating
    145
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Detroit/Novi
See the most recent reviews
Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

4 great nights spent here, very comfortable and extremely friendly and helpful staff. Bar and breakfast quality were very good and especially in these two areas the staff were great. Clean and comfortable throughout.

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

South Bend, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Our stay at the Novi Hilton Garden Inn was most pleasant! Staff greeted us with smiles and were very attentive to our needs from the time we arrived to our last breakfast before leaving. BTW, breakfast was great, as well, with a good, fresh selection. Clean and comfortable. Nice pool and hot tub area. We really liked the suite arrangement.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Chicago, Illinois
Top Contributor
76 reviews 76 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 6, 2015

I have stayed here several times over the past several years. It is a pleasant newer hotel in a quiet area. The fitness center is small, but sufficient. The rooms are nice, and location is good for walking to mall across the street. This new "paperless" system for complimentary breakfast for Diamond members is ridiculous, resulting in you having to... More 

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, Thank you for the feedback from your recent stay. Two years ago we decided to go a paperless system for any quest that have breakfast included in their rate or are Gold and Diamond Hilton Honors members. There were several reasons for the change. Since the implementation we have received overwhelming support for the process and get a... More 

Perry, United States
1 review
1 of 5 stars Reviewed February 25, 2015

I was very disappointed in my stay at this hotel, I thought with this being such a high class hotel and nice looking hotel that it would be a great place to stay, but was really disappointed. Make sure to check your bill before checking out, and to ask about what you are being billed for as well. If you... More 

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for the feedback from your recent stay. I am sorry to hear that you did not know that the hotel does authorize credit cards for your room charges plus an additional incidental fee. This is standard practice for most leading brand hotels. The authorization on your card can take 7-30 days to fall from your account. This is... More 

Owasso, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

This is a great hotel in a great location. The staff is friendly and very attentive. The room was very comfortable and clean. I really appreciated the higher end toiletries that were provided. Also I appreciated the plushness of the towels provided. Overall I excellent hotel that I would highly recommend for business or leisure travel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Muncie, United States
1 review
5 of 5 stars Reviewed February 23, 2015

Everything about this hotel is first rate! I was traveling with my daughter for a weekend volleyball tournament. Very pleased! From the individual service provided to the amenities within the hotel, everything greatly exceeded expectations. If ever in the area again, I will definitely stay at this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Detroit, Michigan
1 review
3 of 5 stars Reviewed February 19, 2015

In many respects this is one of the nicer hotels located in this area. With one major exception! The early morning music seems to be designed for rushing one out of a restaurant or through the grocery store as quickly as possible. So, if you are a business person ready to get on with your day in a hurried fashion... More 

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager More 

Toronto, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2015

This hotel provides good value for its price point. Clean rooms with good typical features (mini fridge, TV, Keurig!), convenient location in Novi near (but not beside) the highway (I-96) and amenities, lots of free parking and friendly staff.

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager More 

Redford, United States
1 review
4 of 5 stars Reviewed February 18, 2015

Spent Valentine's Day/night here. Lots of things to do right around the hotel. Few good places for dining, movie theater across the street, shopping center, go carting, indoor putt putt. Was a great little get away close to home.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager More 

Cincinnati, United States
2 reviews
3 of 5 stars Reviewed February 17, 2015

Ask before you buy a drink at their bar. $8.50 a glass for cheap glass of wine. Beer prices also overpriced. Probably all else is too. Water in shower and sink aren't hot enough. Turn it all the way hot, and maybe it will be warm enough to suit you. Beds are very hard. Other than that, it is nice... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, I am sorry to hear that we did not meet your expectations during your stay. The hotel has several amenities including our adjustable garden sleep system beds, and several different wine selections at various price points available in our bar to meet the individual needs of our guest. I will have our engineering team look into the hot... More 

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