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Hilton Garden Inn Detroit/Novi

#2 of 15 Hotels in Novi
Certificate of Excellence
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27355 Cabaret Drive, Novi, MI 48377
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Hilton Garden Inn Detroit/Novi
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Hilton Garden Inn Detroit/Novi
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244 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Detroit/Novi
See the most recent reviews
Toronto, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2015

This hotel provides good value for its price point. Clean rooms with good typical features (mini fridge, TV, Keurig!), convenient location in Novi near (but not beside) the highway (I-96) and amenities, lots of free parking and friendly staff.

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager More 

Redford, United States
1 review
4 of 5 stars Reviewed February 18, 2015

Spent Valentine's Day/night here. Lots of things to do right around the hotel. Few good places for dining, movie theater across the street, shopping center, go carting, indoor putt putt. Was a great little get away close to home.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager More 

Cincinnati, United States
2 reviews
3 of 5 stars Reviewed February 17, 2015

Ask before you buy a drink at their bar. $8.50 a glass for cheap glass of wine. Beer prices also overpriced. Probably all else is too. Water in shower and sink aren't hot enough. Turn it all the way hot, and maybe it will be warm enough to suit you. Beds are very hard. Other than that, it is nice... More 

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, I am sorry to hear that we did not meet your expectations during your stay. The hotel has several amenities including our adjustable garden sleep system beds, and several different wine selections at various price points available in our bar to meet the individual needs of our guest. I will have our engineering team look into the hot... More 

raleigh, United States
1 review
4 of 5 stars Reviewed February 12, 2015

Good business hotel, convenient to mall and restaurants. Reasonable price. Room had a cheap air freshener odor. Not sure if they were covering up and odor or felt it nice. It wasn't. Only one other in my group of 17 business travels complained on odor. Breakfast was okay. Oatmeal uncooked and cold.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager More 

Jackson, United States
1 review
5 of 5 stars Reviewed February 1, 2015

Every part of our experience was positive. The lobby, accommodation's, & staff attentiveness exceeded our expectations. We used digital check in and choose our room which was a nice plus. The breakfast staff went way out of their way to assure we were well taken care of.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

CEDARTOWN, United States
2 reviews
4 of 5 stars Reviewed February 1, 2015

Great hotel, people, & food. Only problem was getting an internet connection. adsfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdadsfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdadsfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdadsfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdadsfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasd

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, Thank you for the comments regarding the hotel. We recently updated the speed of our connection available to our guest and as you experienced we had one day that the changes gave us some problems. We have since made the adjustments and the connection is back to being extremely stable. I hope you will choose the Hilton Garden... More 

Milwaukee, Wisconsin
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 30, 2015

This is a nice property, aging a bit. The best part of the stay was the staff. They were professional and very helpful. Rooms are clean. Cons, the bed was very firm (might be fine for others but not my preference), and the walls were thin. Lots of sound transfer, heard that from one of my co-workers in a different... More 

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, Thank you for your comments regarding the hotel. We are currently in the planning stages for an upcoming renovation expected to start in November of this year. The hotel is going into its 7th year so it is time to update. If your travel plans bring you back to Novi in the future I hope you will continue... More 

Traverse City, United States
1 review
4 of 5 stars Reviewed January 28, 2015

If you are looking for a clean room near the Twelve Oaks mall, this is a good choice. Nice quiet area off of the highway, but easy access to all of Novi. Staff was helpful and lobby was very nice. They do have in room service that was reasonably priced. I would stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Woodstock, United States
1 review
5 of 5 stars Reviewed January 28, 2015

For the money, an excellent value. Spent a couple of dreary Detroit winter days. Very well lit, temperature was warm without being overbearing. Breakfast was excellent. Quiet as well. Cannot beat the value here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More 

Charlotte, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

Nice place to stay! Staff was very friendly. We walked across the street to the bars and movie theater. Close to shopping, dining, etc. Room was nice and clean. Bed was comfortable. Snacks and drinks were extremely overpriced. Breakfast is not complementary, but food selection was like that of a complementary style breakfast. Overall, nice place and great staff. I... More 

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

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