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Hilton Garden Inn Detroit/Novi

3.0 of 5 27355 Cabaret Drive, Novi, MI 48377
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Certificate of Excellence 2014
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Hilton Garden Inn Detroit/Novi
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Hilton Garden Inn Detroit/Novi
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213 reviews from our community

Traveler rating
    129
    60
    11
    6
    7
See reviews for
42
24
18
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oviedo, Florida
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel because it was convenient to an event we were attending for relatives. We found the room to be clean, staff friendly and helpful with local information about local restaurants, etc. We did not have dinner at the hotel but enjoyed a very good breakfast made to order. It's nice to have fresh water, coffee and... More

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Crawford county, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I attended a legal seminar. Because of the long drive, I decided to spend the night at the Garden Inn, where the seminar was located. The room was attractive, the staff was friendly and courteous, even when I asked what they may have thought as dumb questions. All of the light bulbs worked, the heating system worked well on what... More

Review collected in partnership with Hilton Garden Inn

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Fist fight between hotel staff and guest right outside our room. Front desk staff would do nothing, called police. Altercation went on for more than 40 minutes. Felt very unsafe. Never had something like this happen before. When we asked to be reimbursed for the nights stay we were told the manager had to do it. the manager refused to... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, As you experienced there was an incident at the hotel involving the family members of one of our associates that was staying due to a death in their family. Emotions were running high and it lead to an altercation between members of the party. I am sorry you had to experience this! The individuals involved are embarrassed and... More

westland MI, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This was my second time staying at this Hilton for a scrapbooking Getaway. I was very happy with everything. The room was very clean and fresh. The temperature was perfect. The beds were very comfortable and the mattresses can be adjusted for comfort level. The staff were friendly and accommodating. The breakfast was a REAL breakfast freshly made including eggs,... More

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More

Windsor
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have never stayed at a Hilton Garden Inn before but I loved the cute lobby and the front desk were very helpful and friendly when we arrived. The room was nicely decorated and clean. The pool was little simply. Did not decide to use it. Loved the location right across from Twelve oaks mall and near another shopping plaza.... More

Review collected in partnership with Hilton Garden Inn

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an enjoyable experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More

Germany
1 review
3 of 5 stars Reviewed 4 weeks ago

medium place to stay at nothing good nothing too bad medium place to stay at nothing good nothing too bad medium place to stay at nothing good nothing too bad medium place to stay at nothing good nothing too bad medium place to stay at nothing good nothing too bad medium place to stay at nothing good nothing too bad

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Dear Guest, Thank you for taking the time to write a response about the hotel. Our goal is to ensure that you are "Completely Satisfied". Based on you review we did not meet nor come close to living up to our goal. We are always looking for ways to improve our hotel and any additional feedback would be greatly appreciated.... More

Aguascalientes, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed for a week on business. I really enjoyed my stay in this hotel - from the excellent service, great amenities, good breakfast, complimentary internet service at a decent speed, nice, fresh, clean rooms, good location, helpful staff. Loved my stay here and will definitely stay at another Hilton Garden again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an enjoyable experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More

Lemont, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean, very efficient, beds were a little soft. The price with a cooked hot breakfast was excellent. It was very quiet. Even during heavy rush during breakfast all staff pitched in to keep things moving.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for taking the time to recognize our hard working and friendly staff! We truly appreciate your kind words. We hope to see you again the next time your travel plans bring you back to the Novi Area. Bill Holper, General Manager More

Kitchener, Canada
1 review
4 of 5 stars Reviewed October 20, 2014

The room was clean and comfortable. The bed was firm and warm. The room ac/heater rattled constantly when running. It was most noticable when it started and the silence of it when it stopped. Over all a decent room. Very close to restaurants and shopping.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you for staying at the Hilton Garden Inn Novi. The staff and I appreciate the feedback and look forward to hosting you the next time your travel plans bring you back to Novi. Bill Holper, General Manager More

Cleveland, Ohio
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 13, 2014

The room was very clean, crisp linens, lots of towels, comfy bed, lots of good pillows, friendly staff, free internet. It was a great place to stay while visiting. I would stay here again, no problem. We did not eat here, so I cannot comment on that.

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager More

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Additional Information about Hilton Garden Inn Detroit/Novi

Address: 27355 Cabaret Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Detroit/Novi 3*
Number of rooms: 1
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Also Known As:
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi

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