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Hilton Garden Inn Detroit/Novi

#3 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
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27355 Cabaret Drive, Novi, MI 48377
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1 room 1 guest
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Hilton Garden Inn Detroit\/Novi
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284 Reviews from our TripAdvisor Community

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Traveler rating
    165
    80
    21
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • French first
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  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (284)
  • Mar-May only
    (73)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (57)
All months
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed today NEW

We primarily stayed at this hotel because of the indoor pool. We went to use pool and it was very cold and not enjoyable. If it had a heater, it was not working. The rest of the hotel was very nice and staff were great. I did tell staff when checking out about pool and they said it would be... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent experience. Staff was very accommodating. Provided details of locations of where to eat and shop; even gave me a map of the mall across the street as well as other local eateries and shopping locations. I would not hesitate to stay at this location again. Front desk always had at least one person ready to assist.

Review collected in partnership with Hilton Garden Inn

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San Antonio, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel - always a great experience. Not completely this time. Mattress needs to be replaced - valley in the middle. Local channel 5 had no sound. I did report the sound issue, not the mattress problem. This is the first time I didn't have a completely 100% great experience. Im sure they will correct

Review collected in partnership with Hilton Garden Inn

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Lemont, Illinois
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 4th time staying in this hotel. I was disappointed this time because we could hear the person in the next room talking, (never had this happen before) as well as people in the hallway, plus the air conditioner and refrigerator made a loud noise as they turned off. Staff are friendly, the rooms are very clean, location... More 

Review collected in partnership with Hilton Garden Inn

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carolinas
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with good size rooms. Good workout facility. Good leisure location since close to mall, restaurants and freeway. Price on weekend is decent. No breakfast buffet included in standard rate but my group is tried of the hotel breakfast at the Hampton inn.

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Funchal
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 22, 2015

The hotel itself is good, as long as you don't use its limousine service to the airport and expect the customer service of Hilton to react to your complain after very angry experience with it. The result - won't ever stay there again and definitely won't recommend it to colleagues coming to this area in dozens from Europe. For me... More 

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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

I am sorry to hear about your experience with the limo service arranged for your trip to the airport. I have passed your comments on to the owner of company and reminded them that although the drivers are not employees of the Hilton Garden Inn they do represent us and must adhere to our high service standards in all interactions.... More 

Novi, United States
1 review
5 of 5 stars Reviewed July 20, 2015

This was our 2nd time staying here and it was wonderful both times! Staff is very friendly, helpful and accommodating. Staff handled a noise complaint handled immediately and the neighbors were respectful the rest of our stay (we could hear one guy talking every night but his voice really carried). :) Despite my preference for soft beds, the incredibly firm... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Chicago, United States
1 review
5 of 5 stars Reviewed July 15, 2015

My family reunion was an excellent experience because of the professionalism of the Novi staff as well as the amenities of this Hilton Garden Inn. We were not from this area, but our Michigan family recommended this hotel and we were all so well pleased that they did.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

Novi, MI
1 review
5 of 5 stars Reviewed July 13, 2015

Nice accommodations in a centrally located town. I have 153 characters to use up so I may go back and change this review, dropping their score for the time I am required to waste in completing this absurdity.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager More 

New York City, New York
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 13, 2015

This is a good, mid-level chain hotel out in the suburbs, which is moderately priced with a good central location. My BF and I opted to stay here when we were in town for Motor City Comic Con this past weekend. We had a quick check-in and check-out, and an overall comfortable stay. Here were the highlights: -Comfortable bed -Nice... More 

Was this review helpful? Yes 1
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review

Thank you so much for your review –. I am glad that you had an awsome experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager More 

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