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Holiday Inn Express Hotel & Suites Detroit-Novi

2.5 of 5 39675 Twelve Mile Road, Novi, MI 48377
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Holiday Inn Express Hotel & Suites Detroit-Novi
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Holiday Inn Express Hotel & Suites Detroit-Novi
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74 reviews from our community

Traveler rating
    27
    29
    11
    6
    1
See reviews for
22
8
1
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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East Lansing, Michigan
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A full example of what other hotels need to offer: 1. Great Location yet in quiet area of Novi. A very short drive to Twelve Oaks mall for food and other needs. Next door to the hotel is a full service restaurant along with a bar. Very easy access to the major highways from the hotels. 2. Rooms are very... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

WOW!! Thank you for letting us know how awesome we are doing. This is GREAT and we appreciate you and, we will be letting our staff members know about you comments. See you next time your in the Novi area! More 

Westland, Michigan
Top Contributor
69 reviews 69 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Another great stay here. Stay here about 2-3 times a year. Rooms clean, staff nice and pool warm :) only problem we had was room was stuffy but will always stay here. The location is great too, it's right next store to a restaurant so you can walk to it.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you we appreciate your loyalty. We'll se you next time your in the Novi area. More 

Texas
Top Contributor
63 reviews 63 reviews
63 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 10, 2015

So here’s the quick list: Location: Easy access to various close-by expressways, eateries, shopping, and corporate centers. Staff: Friendly, helpful, and concerned with service needs. Room: Very adequate, clean, quiet, and comfortable. Bed: Very comfortable Bathroom: Plenty of room Work area: Comfortable, especially for computer work Wi-Fi: Strong Price: Very reasonable for the area Other: Great breakfast Bonuses: Nice amenities... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your GREAT review! We Love all the ways you explained all of our services we offer. Thank you again! We look forward to seeing you again, More 

Manistee, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2014

This is the second time I've stayed here. I have family that is literally minutes away that I normally stay with, but I have a bad cold and I don't want to get anyone sick, so here I am. This is the best hotel I have ever visited. I am VERY picky about hotels (to the point of leaving one... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for all your comments. We are Great Hotels that our Guest Love. Thanks again for letting us know of your WOW factors while here with us. More 

Mount Clemens, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

We have been coming to this Holiday Inn Express annually since they opened and never had any issues. This weekend after midnight, we were woke up by other guests with doors slamming and people yelling which kept us up for several hours. When we went to check out of our room we told the management about our night. They told... More 

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your response and for your continued business. We will continue to train our employee on these type of issues. This is not acceptable and we are sorry. We hope this one isolated incident will not keep you for retuning. More 

Lemont, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 2, 2014

The breakfast which is included is very good. The food is fresh, warm and consists of a wide variety of options. The room is fine but you can hear people in the room next to you talking, so soundproofing is really nonexistent. It's easy to get to, close to businesses but not on top of them. I would say that... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your feedback. We are glad you enjoyed our breakfast. Our housekeeping department works until 5-6pm daily. Sorry you were one of last rooms during your stay with us. Next time please inform front desk of the need to have hsk service early and we will surely accommodate you. More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 1, 2014

Nothing bad to say other than the fact that there was no fridge on the room. The description mentioned a fridge. Not a big deal. Very clean and well kept. Comfortable beds. Breakfast was surprisingly good with many options to satisfy any guest. Eggs, bacon, sausage, yogurt, pancakes, oatmeal, sweets and fruits. Would definitely stay again.

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks you for your comments. We appreciate you taking time to tell us what we have done well here. See you next time your in the Novi area. More 

Mumbai
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 28, 2014

A Typical Business hotel. No Frills ..... At least, even for a similar class of express hotel i expect the BF to have a good Options and here we hardly had anything The Only service which was good , we had a shuttle pickup n drop to the Oak Malls / Office. but again this service was limited to weekdays... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We want to thank you for the feedback. We love to WOW our guest, but this isn't the case with you. I'm sorry! We currently don't have a need for weekend shuttle service but we may have in the future. I will continue to train Housekeeping. We have a very good reputation for cleanliness. It very difficult to determine what... More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 22, 2014

Breakfast included is a good option; nd selection was poor and quality not high. There was a pool, but no hot tub. Pool was good, and pool room was warm. No in-hotel store, bar or restaurant. Rooms were very average. Shampoos were Bath and Body Works. Wifi was free and adequate. I used the laundry service, and it was efficient,... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We would like to thank you for comments and for choosing our property. We take great pride in our property and treating our guest with the same kind of pride makes us who we are, GREAT HOTELS THAT GUEST LOVE. We are a limited service hotel for the guest who really is on the go! Our other properties such as... More 

Cornwall, Ontario, Canada
2 reviews
2 of 5 stars Reviewed November 12, 2014

I have stayed at countless Holiday Inn Express properties over the years, and this one had to be at the bottom of the pile. Very lackadaisical staff, just going through the motions. My room looked like it was at the end of its cycle and needed refurbishment, and the cleaning staff could have done a better job, as I found... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear Wayne D, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We apologize for your dissatisfaction on some of our staff and services. The feedback we receive from our valued guests,... More 

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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 Twelve Mile Road, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi

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