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Holiday Inn Express Hotel & Suites Detroit-Novi

#8 of 15 Hotels in Novi
Certificate of Excellence
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39675 Twelve Mile Road, Novi, MI 48377
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Detroit-Novi
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (9)
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Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Holiday Inn Express is very clean, well maintained, nice pool, and very clean pool area. The staff is very friendly and make you feel very comfortable. I don't normally enjoy staying at hotels, however, this one was wonderful. Impressed with the kitchen staff as well.

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Richardson, Texas
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is where we always stay when in the area because its always super clean, spatious rooms, friendly service, great breakfast buffet (love those HI Cinnamon rolls!). Unfortunately though in the summer there are a lot of youth & college traveling sports teams, and a group of young ladies were loud and running around the halls late at night.... More 

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Naperville, Illinois
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 16, 2015

Very clean & comfortable weekend. Fresh & hot choice for breakfast each morning. Located in convenient location near mall and restaurants. The only negative was that the pool was a bit small, but good enough for young children.

Was this review helpful? Yes 2
New York City, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 3, 2015

A convenient location just off the highway and near the 12 Oaks Mall. Friendly greeting. Good parking and full-service restaurant next door. Spacious - my first floor room designed to accommodate a wheel chair easily. Clean and good toiletries, an iron and ironing board. Lighting a bit dim and not in a mood-setting way. Internet speed decent. No environmental policy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear AnnieNYC2014, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Chicago, United States
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed for business and really enjoyed my stay. I cannot complain or list one con to this property. I don't always book my travel but will request this property next time that I am in the area. It is located in a great area.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your GREAT feedback. We appreciate you letting us know how well we did. I will be sure to pass this along to to other members of our staff. We look forward to seeing you next time your in the Novi area. More 

East Lansing, Michigan
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 22, 2015

A full example of what other hotels need to offer: 1. Great Location yet in quiet area of Novi. A very short drive to Twelve Oaks mall for food and other needs. Next door to the hotel is a full service restaurant along with a bar. Very easy access to the major highways from the hotels. 2. Rooms are very... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

WOW!! Thank you for letting us know how awesome we are doing. This is GREAT and we appreciate you and, we will be letting our staff members know about you comments. See you next time your in the Novi area! More 

Westland, Michigan
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 23, 2015

Another great stay here. Stay here about 2-3 times a year. Rooms clean, staff nice and pool warm :) only problem we had was room was stuffy but will always stay here. The location is great too, it's right next store to a restaurant so you can walk to it.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you we appreciate your loyalty. We'll se you next time your in the Novi area. More 

Texas
Level Contributor
78 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed January 10, 2015

So here’s the quick list: Location: Easy access to various close-by expressways, eateries, shopping, and corporate centers. Staff: Friendly, helpful, and concerned with service needs. Room: Very adequate, clean, quiet, and comfortable. Bed: Very comfortable Bathroom: Plenty of room Work area: Comfortable, especially for computer work Wi-Fi: Strong Price: Very reasonable for the area Other: Great breakfast Bonuses: Nice amenities... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your GREAT review! We Love all the ways you explained all of our services we offer. Thank you again! We look forward to seeing you again, More 

Manistee, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 31, 2014

This is the second time I've stayed here. I have family that is literally minutes away that I normally stay with, but I have a bad cold and I don't want to get anyone sick, so here I am. This is the best hotel I have ever visited. I am VERY picky about hotels (to the point of leaving one... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for all your comments. We are Great Hotels that our Guest Love. Thanks again for letting us know of your WOW factors while here with us. More 

Mount Clemens, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 7, 2014

We have been coming to this Holiday Inn Express annually since they opened and never had any issues. This weekend after midnight, we were woke up by other guests with doors slamming and people yelling which kept us up for several hours. When we went to check out of our room we told the management about our night. They told... More 

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your response and for your continued business. We will continue to train our employee on these type of issues. This is not acceptable and we are sorry. We hope this one isolated incident will not keep you for retuning. More 

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