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Holiday Inn Express Hotel & Suites Detroit-Novi

2.5 of 5 39675 Twelve Mile Road, Novi, MI 48377
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Holiday Inn Express Hotel & Suites Detroit-Novi
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Holiday Inn Express Hotel & Suites Detroit-Novi
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70 reviews from our community

Traveler rating
    24
    28
    11
    6
    1
See reviews for
21
7
1
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Clemens, Michigan
1 review
3 of 5 stars Reviewed 2 weeks ago

We have been coming to this Holiday Inn Express annually since they opened and never had any issues. This weekend after midnight, we were woke up by other guests with doors slamming and people yelling which kept us up for several hours. When we went to check out of our room we told the management about our night. They told... More 

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your response and for your continued business. We will continue to train our employee on these type of issues. This is not acceptable and we are sorry. We hope this one isolated incident will not keep you for retuning. More 

Lemont, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The breakfast which is included is very good. The food is fresh, warm and consists of a wide variety of options. The room is fine but you can hear people in the room next to you talking, so soundproofing is really nonexistent. It's easy to get to, close to businesses but not on top of them. I would say that... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your feedback. We are glad you enjoyed our breakfast. Our housekeeping department works until 5-6pm daily. Sorry you were one of last rooms during your stay with us. Next time please inform front desk of the need to have hsk service early and we will surely accommodate you. More 

Toronto, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nothing bad to say other than the fact that there was no fridge on the room. The description mentioned a fridge. Not a big deal. Very clean and well kept. Comfortable beds. Breakfast was surprisingly good with many options to satisfy any guest. Eggs, bacon, sausage, yogurt, pancakes, oatmeal, sweets and fruits. Would definitely stay again.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks you for your comments. We appreciate you taking time to tell us what we have done well here. See you next time your in the Novi area. More 

Mumbai
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

A Typical Business hotel. No Frills ..... At least, even for a similar class of express hotel i expect the BF to have a good Options and here we hardly had anything The Only service which was good , we had a shuttle pickup n drop to the Oak Malls / Office. but again this service was limited to weekdays... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We want to thank you for the feedback. We love to WOW our guest, but this isn't the case with you. I'm sorry! We currently don't have a need for weekend shuttle service but we may have in the future. I will continue to train Housekeeping. We have a very good reputation for cleanliness. It very difficult to determine what... More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Breakfast included is a good option; nd selection was poor and quality not high. There was a pool, but no hot tub. Pool was good, and pool room was warm. No in-hotel store, bar or restaurant. Rooms were very average. Shampoos were Bath and Body Works. Wifi was free and adequate. I used the laundry service, and it was efficient,... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We would like to thank you for comments and for choosing our property. We take great pride in our property and treating our guest with the same kind of pride makes us who we are, GREAT HOTELS THAT GUEST LOVE. We are a limited service hotel for the guest who really is on the go! Our other properties such as... More 

Cornwall, Ontario, Canada
2 reviews
2 of 5 stars Reviewed November 12, 2014

I have stayed at countless Holiday Inn Express properties over the years, and this one had to be at the bottom of the pile. Very lackadaisical staff, just going through the motions. My room looked like it was at the end of its cycle and needed refurbishment, and the cleaning staff could have done a better job, as I found... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear Wayne D, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We apologize for your dissatisfaction on some of our staff and services. The feedback we receive from our valued guests,... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

Extremely clean rooms, well maintained and zero sign of pests after my thorough search. This property is well managed and in great shape. There is a small fitness center and also a pool. The breakfast includes baked goods, cinnamon rolls, yogurts, cereals, breakfast meats, eggs and coffee bar.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks so much for the awesome review. I will be sure to let the staff know of your compliments. We want to thank you and welcome you back next time your in the area. More 

New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 15, 2014

I was on a business trip for a week, hotel is very comfortable with friendly staff, nice bed and clean room but has thin walls. I could hear talking from next room and stomping from upstairs. Location is a big plus for me, there is Starbucks other side of the road and Ruby Tuesday just adjacent to this hotel and... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Our staff wants to thank for you feedback. We really appreicate you and the kind words you spoke of our property. We work hard to make our guest feel right at home! Sorry about the noise issues we are also working on them. Next time request a 3rd floor room in the back its alitlle less noisy back there. See... More 

Windsor, Canada
1 review
5 of 5 stars Reviewed July 28, 2014

we spend one night in the hotel every thing is clean the staff were really friendly and professional ,swimming pool is in very good conditions , also the location is very good every thing is close by .. if they can have one more vending machine for snakes especially for children will be great. I will diffidently use this hotel... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for the great comments. We are glad you enjoyed ALL of your stay. It's comments like this that shows are hard work s paying off. See you next time your in the Novi area. More 

Cincinnati, OH
Top Contributor
136 reviews 136 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 19, 2014

Staff was friendly and the room was clean, exactly what I'd expect for this type of property. Its location is a bit isolated (except for a Ruby Tuesday), so plan on driving to any corporate or retail areas.

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your comment we appreciate you telling us how we are doing. Without you we wouldn't know our weakness or our straights so thanks again. See you next time. More 

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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 Twelve Mile Road, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi

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