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Holiday Inn Express Hotel & Suites Detroit-Novi

#8 of 15 Hotels in Novi
Certificate of Excellence
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39675 Twelve Mile Road, Novi, MI 48377
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Holiday Inn Express Hotel & Suites Detroit-Novi
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77 Reviews from our TripAdvisor Community

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Traveler rating
    29
    29
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Naperville, Illinois
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean & comfortable weekend. Fresh & hot choice for breakfast each morning. Located in convenient location near mall and restaurants. The only negative was that the pool was a bit small, but good enough for young children.

Was this review helpful? Yes
New York City, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A convenient location just off the highway and near the 12 Oaks Mall. Friendly greeting. Good parking and full-service restaurant next door. Spacious - my first floor room designed to accommodate a wheel chair easily. Clean and good toiletries, an iron and ironing board. Lighting a bit dim and not in a mood-setting way. Internet speed decent. No environmental policy... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear AnnieNYC2014, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Chicago, United States
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed for business and really enjoyed my stay. I cannot complain or list one con to this property. I don't always book my travel but will request this property next time that I am in the area. It is located in a great area.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your GREAT feedback. We appreciate you letting us know how well we did. I will be sure to pass this along to to other members of our staff. We look forward to seeing you next time your in the Novi area. More 

East Lansing, Michigan
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 22, 2015

A full example of what other hotels need to offer: 1. Great Location yet in quiet area of Novi. A very short drive to Twelve Oaks mall for food and other needs. Next door to the hotel is a full service restaurant along with a bar. Very easy access to the major highways from the hotels. 2. Rooms are very... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

WOW!! Thank you for letting us know how awesome we are doing. This is GREAT and we appreciate you and, we will be letting our staff members know about you comments. See you next time your in the Novi area! More 

Westland, Michigan
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 23, 2015

Another great stay here. Stay here about 2-3 times a year. Rooms clean, staff nice and pool warm :) only problem we had was room was stuffy but will always stay here. The location is great too, it's right next store to a restaurant so you can walk to it.

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you we appreciate your loyalty. We'll se you next time your in the Novi area. More 

Texas
Level Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed January 10, 2015

So here’s the quick list: Location: Easy access to various close-by expressways, eateries, shopping, and corporate centers. Staff: Friendly, helpful, and concerned with service needs. Room: Very adequate, clean, quiet, and comfortable. Bed: Very comfortable Bathroom: Plenty of room Work area: Comfortable, especially for computer work Wi-Fi: Strong Price: Very reasonable for the area Other: Great breakfast Bonuses: Nice amenities... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your GREAT review! We Love all the ways you explained all of our services we offer. Thank you again! We look forward to seeing you again, More 

Manistee, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 31, 2014

This is the second time I've stayed here. I have family that is literally minutes away that I normally stay with, but I have a bad cold and I don't want to get anyone sick, so here I am. This is the best hotel I have ever visited. I am VERY picky about hotels (to the point of leaving one... More 

Was this review helpful? Yes
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for all your comments. We are Great Hotels that our Guest Love. Thanks again for letting us know of your WOW factors while here with us. More 

Mount Clemens, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 7, 2014

We have been coming to this Holiday Inn Express annually since they opened and never had any issues. This weekend after midnight, we were woke up by other guests with doors slamming and people yelling which kept us up for several hours. When we went to check out of our room we told the management about our night. They told... More 

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your response and for your continued business. We will continue to train our employee on these type of issues. This is not acceptable and we are sorry. We hope this one isolated incident will not keep you for retuning. More 

Lemont, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

The breakfast which is included is very good. The food is fresh, warm and consists of a wide variety of options. The room is fine but you can hear people in the room next to you talking, so soundproofing is really nonexistent. It's easy to get to, close to businesses but not on top of them. I would say that... More 

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks for your feedback. We are glad you enjoyed our breakfast. Our housekeeping department works until 5-6pm daily. Sorry you were one of last rooms during your stay with us. Next time please inform front desk of the need to have hsk service early and we will surely accommodate you. More 

Toronto, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 1, 2014

Nothing bad to say other than the fact that there was no fridge on the room. The description mentioned a fridge. Not a big deal. Very clean and well kept. Comfortable beds. Breakfast was surprisingly good with many options to satisfy any guest. Eggs, bacon, sausage, yogurt, pancakes, oatmeal, sweets and fruits. Would definitely stay again.

Was this review helpful? Yes 1
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thanks you for your comments. We appreciate you taking time to tell us what we have done well here. See you next time your in the Novi area. More 

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