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All 15 Novi hotels

Holiday Inn Express Hotel & Suites Detroit-Novi

2.5 of 5 Hotel   |   39675 Twelve Mile Road, Novi, MI 48377
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Ranked #11 of 15 hotels in Novi
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed February 21, 2014
sherryp237 Midland, Michigan
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57 people have reviewed this hotel

Traveler rating
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    4
    1
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15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Frankenmuth, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Cetainly an express hotel. Lobby if you want to call it a lobby can fit maybe 10 guest maximum at a time. Manager on staff when we checked in looked and acted to be about 16 years old. The rooms are your normal Holiday Inn express rooms, Small, no desk to work at, only a small round table with uncomfortable... More

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your comment. We are sorry that your experience at our property was less than optimal. Be assured that we value all comments and make every effort to train our staff to make the guest experience a pleasant one. This is a on-going process in our effort to strive for professionalism More

Michigan
Top Contributor
109 reviews 109 reviews
20 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed February 26, 2014

Not happy, not happy at all. I booked my room about a week ago, rate listed was $106 per night. Checked tonight, room rate had increased to 149 per night. Contacted the hotel, they told me rates were subject to change,,,,,even with a reservation?. That is a contract, and they broke it. Seems they found out about the nearby convention... More

Was this review helpful? Yes 2
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are very sorry that your experience at our property was less than optimal. Be assured that we value all comments and make every effort to train our staff to make the guest experience a pleasant one. This is an on-going process in our effort to strive for perfection. More

Midland, Michigan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2014

Planned an overnight getaway since my husband was in town for business. After dinner , the kids were excited to go swimming. Upon entering the pool area noticed it was closed for maintenance, We were informed by the front desk that the pool would be closed for a few days, We chose this hotel so that the kids could swim,... More

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for staying with us. We do our best to please all of our guest. From time to time we experience issues behond our controll. This is unforturnate for you and us. We realize the guest love our amenities such as the pool and we do our best to keep it up and running 100% of the time. More

Redford, Michigan, United States
2 reviews
5 of 5 stars Reviewed February 20, 2014

Great location, rooms were nice and clean. Front desk staff was very pleasant, even the housekeeper was nice. The hotel breakfast was decent. The rooms are energy saving and they have updated key locks where you just swipe your key card across the front the lock.

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your comment. We appreciate that you. Were glad you enjoyed all of your experience here with us. See you next time! More

Chicago
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 15, 2014

Stayed for two nights on a business trip to Novi. The hotel is clean and the staff is friendly. There is ample free parking and a Red Robin restaurant next door, but no restaurant in the hotel so no room service. There is a free breakfast, but the food was mediocre, at best, with the exceptions of the pancakes, which... More

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your comment. We know how important it is to please our guests. We appreciate you for letting us know. See you next time your here in Novi! More

michigan
Top Contributor
81 reviews 81 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 26, 2014

Family and I stayed here for one night and it was ok. Seemed to be clean, breakfast was good, everything worked. Not crazy about their energy-efficient lights but no big deal. Breakfast was more than adequate. The only negative is that the walls seemed very thin. We heard noises in the hall, from the ice machine and from our neighbors... More

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Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

I would like to thank you for your comment. I would also like you to know that we do care about pleasing our guest 100% of the time. Im so sorry about your noise issue. We didnt please you 100% but , we hope you dont let this defer you from staying with us next time. More

Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2014

... but we were warm and comfortable in this really nice hotel. The suite had plenty of room for all six of us and breakfast in the morning was more than we expected. We chose this hotel for it's location between Ann Arbour and Detroit and the driving worked out perfectly except for the snow and cold temperatures.

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Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We are glad you felt so warm and cozy here with us. It our mission to have all of our guest leave us with this feeling no matter what time of the year it is. Thanks for your feedback and we will see you again next time your in the Mertro Detroit Michigan area for an event. More

MONZA
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 14, 2013

Been one night on business trip clean room standard holiday Breakfast was not very big but worth the money Good for business travelers Located near big mall areas and as well cinemas and bars located few blocks away thta allow to spend some time in the evening

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Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate your feedback. Thank you for choosing to stay at our property, we strive to provide you with a great experience. We hope to see you again soon! More

Braunschweig, Germany
1 review
4 of 5 stars Reviewed November 11, 2013

My room was large and had working heating, AC and a big TV - all I needed. The bath was well equipped, large as well and clean - as well all I needed. Additionally, you'll get free Ethernet and/or WiFi, which was working like a charm in my room. I would recommend this hotel. The only thing what I thought... More

Was this review helpful? Yes
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your feedback. We strive to be a great hotel that guests love. We look forward to seeing you again soon! More

Midland, Michigan
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 16, 2013

Our daughter had a soccer tournament. The people are very pleasant and helpful. The breakfest was very good and pleanty of room to sit. Our room was clean and just what we needed..The only think I didnt like was how small the pool was. But was clean and well maintained. outher then that I would stay again.

Was this review helpful? Yes 1
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

We appreciate your feedback! We're happy to be your teams choice hotel while in the Novi area. Thank you for choosing us! See you again when you're in the Novi area! More

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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Also Known As:
Holiday Inn Express Hotel And Suites Detroit-Novi
Address: 39675 Twelve Mile Road, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Novi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Official Description (provided by the hotel):
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 
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