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Holiday Inn Express Hotel & Suites Detroit-Novi

#8 of 16 Hotels in Novi
Certificate of Excellence
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39675 Twelve Mile Road, Novi, MI 48377
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Holiday Inn Express Hotel & Suites Detroit-Novi
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87 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am just finishing a week stay here while accompanying my husband on his business trip The staff is awesome, wonderful ... friendly, warm and honest Ready to do anything you may need Venus and Tina made me feel so welcome we had a small problem in our room which was immediately fixed The afternoon freshly baked warm cookies helped... More 

Helpful?
Thank Patricia T
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Thank you for your wonderful review of your recent stay at our hotel! We truly appreciate the feedback we receive from our guests. It is the only way we can achieve our goal of being a "Great Hotel Guests Love." We want to be your home away from home when you need one! Patricia, you hit the primary areas we... More 

Westland, Michigan
Level Contributor
135 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

All I can say is I love this hotel and the staff is wonderful. It's around everything! We've stayed her many times as just a little get away and I wouldn't stay anywhere else. If you need a hotel in Novi, you should try this place. It will amaze you how nice the staff is. We stay at many hotels... More 

Helpful?
Thank Ronna1024
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear Ronna, Thank you for taking the time to send a review on your stay. It is only when our guests do so that we can assess the quality of service we are giving. We strive to keep our staff top notch through regularly scheduled staff meetings and training. If you have any suggestions, please let us know. Truly appreciate... More 

Elizabethtown, Kentucky
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I travel to MI for work quite frequently, and this hotel is within a few miles of my work. So, that being said, this is still my go-to hotel for work trips. The rooms are clean, there's a small indoor pool and workout facility, and the free breakfast is always excellent. There is a Ruby Tuesday restaurant directly next door,... More 

Helpful?
Thank Eric_Fraley
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear Eric, Thank you for pointing out the many additional advantages our location holds for both business and pleasure. We are glad to be a "Great Hotel Guests Love" to come back to! We appreciate the time you took to write your review. The feedback we get from guests like you is crucial to maintaining a top level of service... More 

mike031
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed there with the family last month. Newer hotel near Twelve Oaks mall and a short drive to Dearborn, MI. Friendly staff. Got a queen/queen suite on the first floor.. room was clean, internet super fast. Breakfast was great and well stocked. Had wished the hotel had guest laundry! Will stay again when in the area!

Helpful?
Thank mike031
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear Mike, Thank you for your Trip Advisor review. We appreciate the feedback. It is crucial to our goal of being a "Great Hotel Guests Love" and offering the level of service you deserve. I heard your wish. We do have an outside laundry service available and there is a coin laundry nearby. If you choose to do the laundry... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed December 24, 2015 via mobile

If u are noise sensible look for some thing else. It lies between 2 noisy streets. Pletny of parking, breakfast buffet is reasonable for this preis category. The service personal are very nice and helpful. Like said noisy, the isolation between the rooms doesn't exist practicaly.

Helpful?
Thank Ronen Y
Mishawaka, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

Whenever we visit family in Michigan, we stay at the Holiday Inn Express Novi. The rooms are clean, and the beds are extremely comfortable. However during our latest stay, I did notice some grime in the shower head. But besides that, I have no other complaints. The staff was friendly.

Helpful?
Thank KapriH83
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review

Dear KapriH83, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the rooms, the comfort of the beds, and regarded our friendly staff. However, we are truly sorry... More 

Chicago, Illinois
Level Contributor
138 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed September 2, 2015

This Holiday Inn Express is typical. It's neat, clean, and relatively fresh in terms of design. It's easy to find and right off the freeway. We could not hear any road noise. There is plenty of parking. The floors above us were a bit noisy - we were woken up by someone walking around above us both mornings. There is... More 

Helpful?
Thank chicagotravelgirl
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 9, 2015 via mobile

This Holiday Inn Express is very clean, well maintained, nice pool, and very clean pool area. The staff is very friendly and make you feel very comfortable. I don't normally enjoy staying at hotels, however, this one was wonderful. Impressed with the kitchen staff as well.

Helpful?
Thank Visitorinneed
Richardson, Texas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 6, 2015

This hotel is where we always stay when in the area because its always super clean, spatious rooms, friendly service, great breakfast buffet (love those HI Cinnamon rolls!). Unfortunately though in the summer there are a lot of youth & college traveling sports teams, and a group of young ladies were loud and running around the halls late at night.... More 

Helpful?
Thank 4jolly_ranchers
Naperville, Illinois
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 16, 2015

Very clean & comfortable weekend. Fresh & hot choice for breakfast each morning. Located in convenient location near mall and restaurants. The only negative was that the pool was a bit small, but good enough for young children.

Helpful?
2 Thank PVE_11
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