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O'Brien Inn & Resort


Hotel class 2.0 of 5
11539 O_Brien Court, (formerly Comfort Inn), New Buffalo, MI 49117
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Best fare found from Boston to South Bend: $360

Reviews you can trust

75% Do not recommend
3.0 of 5 stars 12 reviews
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By trip type
All (12)
[ Date ] [ Rating ]
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4 of 5 stars
10richierich   1 contribution
10richierich
Oct 19, 2009 | Trip type: Couples

i made our reservation before i saw the other reviews on this website.......and will admit that i was suddenly skeptical of this hotel but decided that since it was so cheap, to just go for it and try it out. we were there Saturday night 10-17-09. there are a bunch of new hotels right here at this highway exit (including... more

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3 of 5 stars
BritYank   98 contributions
IN
Aug 18, 2009 | Trip type: Couples

After reading the less than stellar reviews on Tripadvisor, out of curiosity, we decided to check out O’Brien’s on the way to St. Joseph for a 2-night stay. We were traveling with a dog and O’Brien’s is pet friendly. We asked the desk personnel if we could look around. They were more than accommodating, gave us a room key, and... more

Management response from
obrieninn, Management

Thank-you for your comments. Please visit us again if you are in the area!

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5 of 5 stars
weems   3 contributions
indianapolis
Aug 10, 2009 | Trip type: Solo travel

I have stayed at this hotel some years back when it was a franchise while we visited the New Buffalo area for the beaches and resort style town. I must say, I hesitated when I saw the negative reviews here, but in my opinion the O'Brien Inn is much better now. My room was a king suite with a big... more

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2 of 5 stars
ChicagoDisney   1 contribution
Chicago
Apr 22, 2009 | Trip type: Friends getaway
3/3 found this review helpful

The day I left the resort I realized that I left my business phone behind but was already to far to turn around. When I got back to my house and called immediately. They said they have it and it will cost $10.00 to ship it back. I gladly gave my credit card number and the front desk lady said... more

Management response from
obrieninn, management

I would like to apologize for the untimely return of this guest's package, however I would like to assure that this package was mailed out by our main office as soon as they were available to do so.

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3 of 5 stars
ChristianBrein1988   1 contribution
Lasalle County, IL.
Apr 10, 2009 | Trip type: Solo travel

I just stayed at this motel and I cant say anything bad about the staff or the rooms...I even thought the $118 for 2 nights for a jacuzzi room was a bargain! I did feel very spooked out! I got no sleep because I constantly kept waking to dark blobs and down right scary feelings...I am wondering if anyone else... more

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1 of 5 stars
RRBFenton   4 contributions
Fenton, MI
Nov 3, 2008 | Trip type: Couples
2/3 found this review helpful

We were looking for a place with our Garmin, which unfortunately does not give reviews. When I called the number, the woman gave me a spiel about being able to give me this great rate just for tonight. When we arrived, she was doing the same with another caller, and I didn't realize why until we had committed to stay... more

Management response from
shar75, Hotel Manager

Hello. I am the manager of this property and would like to post a response to this review as follows. I am assuming this guest stayed during the week when we are sometimes not as busy for him/her to say it is a ghost town.It could be true that the hotel was not packed if it was a weekday or...

Stay Away
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1 of 5 stars
CincinnatiSmitty   1 contribution
cincinnati
Aug 19, 2008 | Trip type: Family
2/2 found this review helpful

Unfortunately I did not read any of the other reviews before booking a one night stay at this hotel. The website is misleading. I could not connect to the internet, the two televisions did not work, the pool was filthy and the deluxe continental breakfast turned out to be doughnuts and coffee. After complaining to the manager, she said she... more

Management response from
obrieninn, management

In response to this review I would like to first state how sorry we are this guest was not satisfied with his recent stay at O'Brien Inn and Resort. Since this date we have installed a brand new and updated television system. The televisions in his suite did work, however he was only able to access limited channels. We offer...

Worst ever
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1 of 5 stars
travelerhere   1 contribution
indiana
Aug 1, 2008 | Trip type: Couples
2/2 found this review helpful

Poor conditions all around. Staff rude, beds are horrible, air did not work properly. Reminded me of a poor motel wanting to be a resort. There is no resort about this other than the roach resort. You pay 5 times too much for this resort than it is worth. Drive 10 miles away and stay for less and much better. more

Management response from
shar75, Hotel Manager

In response to this review I would like to take the time to post a management response. This guest states that the A/C unit in their assigned guest room was not working properly. We have qualified maintenance staff on site or on call at all times. I wish this guest would have reported this major inconvienence as we are very...

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1 of 5 stars
LittleBirdie13   2 contributions
Chicago, IL
Jun 10, 2008
2/2 found this review helpful

I am not one for bad-mouthing, but this serves as a warning to others to pass on this one. It was by far the filthiest hotel room that I have ever been in. When we arrived, the clerk told us we had no room. However, I had our confirmation # and after about 15 minutes of panicked discussion, they were... more

Management response from
shar75, Hotel Manager

As manager of this property I would like to point out this guest did not leave a post until after almost a year from the date she stayed, so therefore the review is dated June of 2008, when she actually stayed in August of 2007. As I have stated in previous responses to reviews of the inn we are under...

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1 of 5 stars
ZiggyChicago   1 contribution
Chicago
Nov 26, 2007
4/5 found this review helpful

Do not waste your money at the O'Brien Inn. The water smells so strongly of sulfur (like rotten eggs) that we couldn't stand to even brush our teeth with it, and a shower was completely out of the question. They make you pay when you check in, and refused to refund any portion of the rate because they said that... more

Management response from
shar75, Hotel Manager

As I stated in my previous management response, much effort has been put forth with our new staff and management to improve this property. One of the major renovations includes a new water filtration system and softner. Since this system has been installed, there are no longer issues with water. In regards to our customer service policy, we are more...

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O'Brien Inn & Resort Also Known As

  • o Brien Hotel
Address: 11539 O_Brien Court, (formerly Comfort Inn), New Buffalo, MI 49117
New Buffalo Hotels O'Brien Inn & Resort
3.0/5.0
12