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Fairfield Inn & Suites New Buffalo

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11400 Holiday Drive, New Buffalo, MI 49117
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Best prices for: 1 room 1 guest
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Fairfield Inn & Suites New Buffalo
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207 Reviews from our TripAdvisor Community

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Traveler rating
    93
    80
    26
    4
    4
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • All months
    (207)
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    (50)
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  • Dec-Feb only
    (21)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Very clean room and the staff was extremely friendly and helpful. The breakfast was a little disappointing, running out of eggs the second day of my trip. The location is great, 5 minutes by car and 15 by bike. If you're looking for a nice place to lay your head at night this works well. For the price, it's a... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi, Thank you for the information regarding your stay, very much appreciated. Overall it sounds like you had a great time here. I apologize about the eggs running out the second morning you were here. I know how that could have been frustrating for you. Thanks again for your feedback and I hope that we see you again the next... More 

Chicago, Illinois, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel was wonderful and free breakfast every morning service is great if you need extra pillows blankets and hangers and lots of brochures of things to do in the area. Very clean and modern. They have a small indoor pool & hot tub

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Marlene, Thank you so much for letting us know about your stay. Your feedback matters and helps us know on what we can improve on. It sounds like overall you had a great time during your stay. Please come visit us again sometime. Sincerely, Erik More 

Chicago, IL
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was not impressed much with this property. There was minimal (one person) Staff behind the Front Desk- sometimes no one as the Agents were always running around and helping, phones were ringing off the hooks and the Breakfast Staff were not very accommodating, causing large lines, on a Monday morning. The Lobby could use some cleaning, the sleeping rooms... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Allison, Thank you for letting us know about your stay. We pride ourselves on providing a memorable stay for the right reasons. It seems that we did not do that for you. Please accept my apologies for any issues that you experienced here. I hope that you would give us another chance. Sincerely, Erik More 

1 review
2 of 5 stars Reviewed 1 week ago

This hotel is a typical modern, clean interstate chain hotel that should go for under$150/night but because it's close to a beach town where all rooms are booked they rip you off at $300/night. Got into bed and was disgusted to find the sheets are rough, pulled and scratchy. I'm expecting to wake up with a rash. Very disappointing. At... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Melanie, Thank you for giving us your feed back regarding your recent stay with us. It sounds as if you did not get the experience that you were hoping for; I apologize for any inconvenience that you may have experienced while staying here. Please contact me if there is anything I can do about this. We hope that you... More 

Mount Holly, North Carolina
Level Contributor
469 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here during a recent visit to Four Winds. Fairfield Inns are really top notch and this one was no exception. Nice room with excellent staff. Convenient location down the road from Four Winds. Nice comfortable bed and quiet. Excellent all the way around.

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for the great comments about our hotel. Your feedback is truly appreciated and our staff really enjoys reading the comments from our guests. We hope that you choose to stay with us again the next time you visit New Buffalo. Sincerely, Erik More 

Geneva, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Lexy & Suzanne were awesome! The hotel is close to everything : beaches, dining & the Four Winds Casino. Four Winds Casino offers a free shuttle to and from the surrounding hotels! We had a great time

Was this review helpful? Yes
Illinois, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night and we were extremely impressed!!! The room was very clean and comfortable. I can't say enough about how friendly ALL of the staff was. I wish I could make certain people but seriously, everyone we came in contact with was friendly, from the receptionist, the manager, the housekeeping staff and the breakfast... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room was very clean. Staff was friendly and helpful. My only disappointment was that they don't have any mini fridges or microwaves in the rooms and they don't have any portable ones. This was a bummer as we have a baby and needed to keep formula cold.

Was this review helpful? Yes 1
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for your comments about your recent stay. I am glad that we met our clean and friendly model for your stay, in our position it so important to hear the feed back from guests. I am so sorry to hear that you were unable to get a spare fridge during your stay; only our suites come with... More 

Hickory Hills, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel was very updated and clean. Our room was clean and spacious. The pool is very small, but was pretty warm. The hot-tub worked the first night, but the heater broke the second day. The location and price were great. I enjoyed the complimentary continental breakfast too. The only negative was the air conditioning. It was set to high... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for taking the time to tell us about your recent stay. Thank you so much about the cleanliness of everything, that is always a huge focus for our staff. I apologize about the air conditioning in your room, I can understand how frustrating that could have been for you. Please let me know when you will be... More 

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