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Fairfield Inn & Suites New Buffalo

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11400 Holiday Drive, New Buffalo, MI 49117
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Best prices for: 1 room 1 guest
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Fairfield Inn & Suites New Buffalo
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193 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vermilion, OH
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The entire staff, Rose, Lexi, and Eric to name three, went above and beyond to make our visit memorable. Although this is a 3-star hotel, it warrants a 5-star review for hospitality, cleanliness, amenities, and convenience. The shuttle to the 4 Winds Casino only runs hourly but we happened to time everything just right. Thanks for a fun time!

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for the nice comments. I really enjoy reading that my staff made your stay memorable. That is our #1 goal for everyone. I will post your review up on our brag board for everyone to read. Thanks again, and please let me know when you will be returning to the area so we can take... More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel. Rooms seemed very clean along with the rest of the hotel except the same muffin wrapper was in the same stairwell the whole time we were there. Hot breakfast was pretty good when they weren't out of foods they were waiting for to be delivered. Pool was clean but small. Close to nearby things to do.

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Sarah, Thank you for the great feedback. Our goal is to provide a memorable experience for the right reasons to all of our guests. It sounds like overall you had a good stay. Please let me know when you plan to bring the family back to New Buffalo. Sincerely, Erik More 

Senior Contributor
38 reviews 38 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Easy access from expressway yet relatively quiet as long as you keep the windows closed. Guest room was clean and comfortable, we would have liked to have a refrigerator.Also number of towels, washcloths were only one each per guest for the two of us staying in the room. Swimming pool is small and so are the towels for use in... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello John and Linda, Thank you so much for letting us know about your stay. Overall it sounds like you had a good time here. These are some great points that you made about our hotel, we try to provide an experience that is clean and friendly every day. We do have refrigerator's in all of our suites but not... More 

Buckley, Michigan, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our first stop on our road trip. Very clean, beds were comfy, and very friendly staff. The only issue we had was a 5 am prank call of someone trying to steal our credit card number, my husband hung up promptly and went to the front desk to inform them. Other than that it was a great stay... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Lisa, Thank you so much for letting us know about your stay. We strive to make your stay memorable for the right reasons. I believe I spoke with you at check out, and I wanted to apologize again for the prank call that you received. I know how frustrating that was for you, especially from a security stand point.... More 

Macomb, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

We stayed for one night. Average room, not as cleanly as we expected. Not a roomy room at all. Very old type furniture, even chair in room not comfortable. Would prefer hassock to rest legs. Excellent hot breakfast choices. Good location for casino and right off expressway.

Was this review helpful? Yes 1
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for taking the time to give us your feedback about your recent stay. Our goal is for you to remember us for the right reasons, it sounds like we failed to do that. I apologize if there were any cleanliness issues with your room. Our goal is to make it right. Please let me know the next... More 

Fishers, Indiana
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 26, 2015

My husband and I recently spent one night at this hotel. Our room was spacious and clean. The bed was comfortable. The staff was very pleasant and nice. The buffet breakfast was good. We will definitely stay here again any time we are in that area.

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Linda, Thank you so much for the kind words, we truly appreciate them. I am glad to hear that we made your stay right. A clean room and friendly service still goes a long way, and is our #1 goal for every guest. We hope to see you again sometime soon. Please let me know if I can be... More 

Maplewood, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 21, 2015

I stayed here for one night and found the hotel to be very nice. The building appears to be of good construction and the room was very quiet. The bed was comfortable, but I thought the pillows were a bit small. Everything was in good working order and clean. The complimentary breakfast was good too. I would stay here again!

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Robert, Thank you for taking the time to let us know about your stay. Your feedback is very important, as it helps us improve the experience for everyone. You mentioned that you had a clean room free of any deficiencies which is exactly what our goal is. I am glad that we made your stay right. We hope to... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

First class staff and facilities. Close to lots of places to eat. Seamless stay -- which is exactly what I wanted after a 6 hour drive!! The breakfast attendant was especially delightful and helpful. A clean, well maintained hotel. Can't go wrong (I have stayed here multiple times)

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for the kind words, and thank you for being a loyal guest. Your feedback is greatly appreciated, especially since you have stayed here many times. It sounds like we have taken care of you and provided a great place to stay during your travels. We understand how important it is to have a clean and... More 

TX
Top Contributor
61 reviews 61 reviews
58 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 10, 2015

Driving on I-94 at 1 AM I was exhausted. This hotel was a great place to get some rest. Susan at the front desk was so welcoming and made the check in process swift. She went out of her way to make sure I got a room that was in a quiet location. Room and bathroom were clean, spacious and... More 

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thanking you for taking the time to tell us about your stay. It's great to hear that we took care of you right from the start, and that Susan made your stay memorable. I will show her your comments and post it for the staff to see. We hope you can come see us again. Sincerely, Erik More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 26, 2015 via mobile

Lisa was amazing.... she took care of us all really fast and very professional.... she had an amazing personality and a welcoming smile.... we will come back here most definitely.... thank you Lisa!!!!

Was this review helpful? Yes
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for the nice comments about one of our associates. It is always great to hear about one of our team members that made a lasting impression during your stay. I printed off your response and posted it on our brag board. Lisa was thrilled to read this. We hope to see you again soon. Sincerely, Erik More 

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