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All 2 Muskegon Heights hotels

Red Roof Inn & Suites Muskegon Heights

2.0 of 5 Hotel   |   150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
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Red Roof Inn & Suites Muskegon Heights
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A recent review
3 of 5 stars reviewed 2 weeks ago
gill397 Wayne, Michigan
  • Reviews (99)
  • Photos (15)
  • Amenities
  • Q&A
  • Room tips (23)
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99 people have reviewed this hotel

Traveler rating
    18
    33
    14
    14
    20
See reviews for
41
17
7
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed here for two nights with our kids because we had our dog with us - that was the only reason. We were going to Michigan's Adventure nearby and needed someplace and this definitely fit that description - it's someplace. Kind of dingy on the outside and creepy looking, it's not a very hospitable looking hotel. We wouldn't dare... More

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel was...not the best. I had just spent three weeks at the holiday inn in Grand Rapids and I guess that spoiled me. This place looks run down outside and inside. The front entrance for check in is clean and that's it. The hallways were DISGUSTING. There was something sticky on the floor in my room, the room stank,... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for your recent feedback, and I am very sorry that you had such a bad experience during your recent stay. We have been continuing to make many updates to the hotel, and many guests have been very satisfied with our high level of customer service and quality here. Please contact me... More

Bay City
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

For the price and photos of the rooms, I thought the hotel would be at least decent, but it failed to meet our expectations. The hallways were disgustingly dirty. The room was clean, but it smelled gross and was visibly shabby - just covered up with paint. The bathroom floor was grimey/sticky. The bed appeared clean and fresh, and was... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

To our Valued Guest, I would like to thank you for taking the time to share you recent experience with us. I am glad that you felt the staff was very friendly, and that you were satisfied will all of our new mattresses. I would like you to know that we have been continuing to make updates to the hotel,... More

Detroit, Mi
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

We traveled 3 hours to attend a wedding. There were 2 festivals in the area and hotels were slim picking, naturally red roof inn would not have been my first choice. But the pictures I saw online e convinced me otherwise. The rooms looked remodeled, and they were... we walked into the room and it was very nice ar first... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I am sorry that you had such a bad experience during your recent stay. I appreciate the fact that you contacted me at the hotel directly, and am very happy that I was able to resolve the problem to your satisfaction. Thank you again and we look forward to accommodating your needs in the future. Sincerely, Darrick... More

Stow, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I had to book a hotel at the last minute and this Red Roof Inn had vacancies. The outside is run down, paint peeling and overgrown weeds all around the perimeter. The hall carpet is stained and there is a bad smell as you head to your room. Our bedspread was stained and when I moved the... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Guest, I am sorry that you had such a bad experience during your recent stay. We have been continuing to make updates, and many other guests have been very pleased with our high level of customer service and quality here. Please feel free to contact me at the hotel at any time as I would like the chance to... More

Wayne, Michigan
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The place looked clean but the overpowering smell of air freshener made you wonder what was being covered up. Booked three rooms, one room had blood and hair on the bedding. Called the front desk they sent someone to change all bedding. Bathroom floor in another was so sticky had to be washed. All rooms mattresses were urine and blood... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Guest, I am sorry that you had such a bad experience during your recent stay. We have been doing a lot of updating to the property, and are continuing to do so. Please contact me at the hotel at any time as I would like the chance to discuss this matter with you further. Sincerely, Darrick Stopczynski General Manager... More

Jackson, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Out of necessity due to traveling with our dog; we chose the RRI-Muskegon Heights. Reviews were mixed from other raters; however they are accurate. The management has painted and made obvious upgrades. However their intentions to dress the facility up aren't enough. As other TA raters have mentioned the lobby, pool and breakfast area a nice, but that's as far... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Valued Guest, I would like to thank you for taking the time to share you recent experience with us. I am glad that you felt the staff was very friendly, and that you were satisfied will all of our new mattresses. I would like you to know that we have been continuing to make updates to the hotel, and are... More

Huntington, Indiana
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This motel is in an almost deserted part of Muskegon Heights...several buildings in area area closed, for sale or just plain deserted. The motel puts up a good front, nice lobby, breakfast area, pool and fitness area. However, the hallways are filthy. The rooms appear clean but looking at the hallway's, it makes you wonder. We stayed one night out... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share you recent experience with us. I would like you to know that we have been continuing to make updates to the hotel, and are currently waiting for our contractors to install our new hallway carpeting. I am glad to hear that the staff was friendly... More

Michigan Center, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Free Wi-Fi only works in or near the lobby, not in your room or the outdoor areas. The rooms don't look like the pictures. The 1970's carpet is under the beds and the hardwoods are poorly put around it, the hallways have nasty 1970's carpet. The bathtub fills with water while you shower. They allow pets so you hear barking... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I am sorry that you had such a bad experience during your recent stay. I would like you to know that we are continuing to make updates to the hotel, and many other guests have been very pleased with our high level of customer service and quality here. Please feel free to contact me at the hotel... More

Ypsilanti, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here after visiting Michigan Adventure. Since the room was $94 I figured it would b ok to stay here. Not. The staff were really laid back and had on jeans and t-shirts. They gave me the Internet code but it didn't work at all. We had to drag our suit case up the stairs since there was not... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Guest, I am sorry that you had such a bad experience during your recent stay. We are continuing updates along with extensive training with our staff members, and many other guests have been very pleased with our high level of customer service and quality here. Please remember that at Red Roof Inn we have our hassle free guarentee, and... More

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Additional Information about Red Roof Inn & Suites Muskegon Heights

Address: 150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
Location: United States > Michigan > Muskegon County > Muskegon Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Muskegon Heights 2*
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Also Known As:
Red Roof Inn And Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights
Red Roof Inn & Suites Muskegon Heights Muskegon County, MI

15 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Causeway Bay Hotels are pleased to offer you added comfort and spaciousness. Our rooms provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Whether it's business or a fun weekend away Causeway Bay can accommodate your needs. Our friendly, courteous staff will help make your stay a pleasant one. ... more   less 
Number of rooms
125

Questions & Answers

Questions? Get answers from Red Roof Inn & Suites Muskegon Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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