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All 2 Muskegon Heights hotels

Red Roof Inn & Suites Muskegon Heights

2.0 of 5 Hotel   |   150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
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Red Roof Inn & Suites Muskegon Heights
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A recent review
5 of 5 stars reviewed 3 weeks ago
Sally Ann S Belding, United States
  • Overview
  • Reviews (89)
  • Photos (14)
  • Amenities
  • Q&A
  • Room tips (21)
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89 people have reviewed this hotel

Traveler rating
    18
    33
    13
    9
    16
See reviews for
39
16
7
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
st clair shores
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

We called twice for housekeeping for a clogged toilet- once at night then again in the am no one came!!! The floors in hallways were extra dirty, the staff was nice. The breakfast was decent. Overall it was just ok . Couldn't get over the filthy carpets

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I would like you to know that we are currently waiting for the contractors to install our new carpeting throughout the hallways. Should you like to discuss your stay further, please do not hesitate to contact me directly at... More

Belding, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Staff was super friendly and helpful. Breakfast was more than adequate. Room clean and would stay again. Oh yeah we have stayed here before! Close proximity to all attractions we wanted to see and easy to get to highway. Thanks for a wonderful weekend.

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share about your recent stay with us. I am very happy to hear that the staff members were super friendly and helpful during your stay, and that you were very satisfied with our breakfast selection. Thank you again for your feedback, and we hope to see... More

Lapeer, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When I pulled in I thought oh no. But after walking in I was pleasantly surprised. The staff were very friendly and helpful. The room was recently updated with hardwood floors and carpet in one bedroom, they were very clean as well. While staying there I noticed that they were doing a number of upgrades to the outside as well.... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

To our Valued Guest, I would like to thank you for taking the time to share your recent experience with others. It is very nice to hear such great feedback as yours regarding the staff as well as the hotel, as everyone here has been working very hard to improve our overall guest experience. I am very happy that you... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very nice friendly staff. Approx 15 minutes away from Michigan's Adventure. Looks like in a run down area but it's actually quite nice. We went to the local Pizza Hut to eat and found the area very safe. The continental breakfast was very good and everything was clean and well stocked. We had the 2 room suite which was roomy... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to say thank you for taking the time to share your recent experience with other travelers. I am very glad to hear that you enjoyed your spacious and clean room, and that you were satisfied with our well stocked breakfast selection. Thank you again for sharing your recent experience, and we look forward to... More

Meridian, Mississippi
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed May 30, 2014

The carpet is old and the windows DO NOT open. Once this hotel was built it has never had fresh air again. Request a room with the hardwood floors as they are the newest in renovation. The staff is friendly, the pool (although I did not use it) looks clean but is right next to the front desk. The do... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

To our Valued Guest, I would like to thank you for taking the time to share your recent experience with others. I am happy to hear that the staff was friendly and that you were pleased with the hardwood floor in your room. I would like to thank you again for your feedback, and we look forward to seeing you... More

elkhart
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2014

It was a nice room for the price we paid. Even though they advertise it, there are not flat screens in the rooms, at least there was not one in our room. My husband brought his PS4 but had no way to hook it up. They did however give us a free night stay the next time we are there... More

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share your recent experience. I am sorry for the inconvenience you experienced during your stay, but am very happy that we were able to make things right for you. Thank you again for your kind review and we hope to see you on your next visit... More

Muskegon, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2014

I stayed a the red roof in a few weeks ago and was pleasantly surprised, the front desk staff were accommodating, while the carpet in the halls could stand to be replaced, the rooms were quite nice and clean for the price that was paid, a luxury hotel it isn't, but come on people it's a Red Roof Inn. Would... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I am very happy to hear that you enjoyed your stay, and that the staff members where very accommodating. Thank you again for your feedback and we hope to see you again soon. Sincerely, Darrick Stopczynski General Manager Red... More

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed March 24, 2014

I was pleased with my room. The hotel is older but I was very comfortable in my room and the hoteliers were gracious. This is my go to hotel when I am in Muskegon. Good location for my needs. Very nice hoteliers.

Was this review helpful? Yes
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

To our valued guest, I would like to thank you for taking the time to share your recent experience with others. The staff members at Inn 712 take great pride in providing excellent customer service for each and every one of our guests. I am happy to hear that you were very pleased with your room, and that Red Roof... More

Traverse City, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 2, 2014

If you read any other positive reviews they are a joke and I completely agree with all of the negative ones.I should of known better than to even stay at this hotel when I checked in and there was a security guard at the front desk and was asked to sign a no party waiver. I went through the hallway... More

Was this review helpful? Yes 2
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Guest, I am sorry that you had such a bad experience during your recent stay. We have in fact recently finished our long renovation project, and many other guests have been very pleased with our high level of customer service and quality here. Please remember that at Red Roof Inn we have our hassle free guarentee, and I will... More

Chennai
Contributor
18 reviews 18 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 3, 2014

The one thing amazing about this hotel is the pool with Jacuzzi. The sleep quality was bad. Not sure if the bed was hard or the pillow but I had body pains on both the days I stayed here. The hotel is slightly off from the city which makes it quite a drive for anything. The rooms are clean and... More

Was this review helpful? Yes 1
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share your recent experience with other travelers. I am happy to hear that you were very pleased with our indoor pool and hot tub and that you were able to enjoy it during your stay. I would like you to know that we are in the... More

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Additional Information about Red Roof Inn & Suites Muskegon Heights

Address: 150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
Location: United States > Michigan > Muskegon County > Muskegon Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Muskegon Heights 2*
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Also Known As:
Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights
Red Roof Inn And Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights Muskegon County, MI

14 photos of this hotel

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Hotel & grounds (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Causeway Bay Hotels are pleased to offer you added comfort and spaciousness. Our rooms provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Whether it's business or a fun weekend away Causeway Bay can accommodate your needs. Our friendly, courteous staff will help make your stay a pleasant one. ... more   less 
Number of rooms
125

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