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All 12 Muskegon hotels

Hampton Inn Muskegon

2.5 of 5 Hotel   |   1401 East Ellis Road, Muskegon, MI 49441
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Hampton Inn Muskegon
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82%
Ranked #1 of 12 hotels in Muskegon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Pamela F Alma, Michigan
  • Overview
  • Reviews (145)
  • Photos (57)
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145 people have reviewed this hotel

Traveler rating
    73
    44
    14
    9
    5
See reviews for
65
30
5
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Alma, Michigan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Hotel was very clean, staff was very friendly, great breakfast. Located close to shopping, restaurants and airport. We have stayed here 4 times. Pool is very clean. Hotel is newly renovated you won't be disappointed if you stay there. We stayed once when there was a kids hockey team there they were a bit loud called the staff it was... More

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Stow, Ohio
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The room was very nice, beds were comfortable, bathrooms were clean. We reported a problem with our television and were basically ignored the first two days. We did receive compensation for one night's stay and offered a different room the night before we checked out, but the problem was never resolved. Had the feeling nothing would have been done if... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Toledo, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Front desk was great, food at breakfast was over the top! All hotels need to get over complimentary breakfast and serve what the Hampton Inn does. Overall the stay was nice- room was great! And we really liked the lobby area - comfortable to hang out in after a long day with friends.

Review collected in partnership with Hampton

Was this review helpful? Yes
Vicksburg, Michigan
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

In traveling to Muskegon for Bike Time this year, we booked multiple rooms at the Hampton. When we booked in February, they quoted us a price that was reasonable and fair. Upon arrival in July however, they refused to give us the same rate saying, "well its Bike Time" and we cant give you the same rate we quoted back... More

Was this review helpful? Yes 1
Robert T, General Manager at Hampton Inn Muskegon, responded to this review

Dear Sir, I am sorry you were not able to enjoy your stay with us upon your most recent visit. As I had stated I can certainly understand your frustration over the rate, however the government rate is only intended for government business travel and does require a government employee ID upon check-in. We were able to offer you that... More

lincoln, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very hard to locate. tucked behind a department store. Really pricey compared to what they offered. Nothing our of the ordinary for breakfast. rooms were OK. Clean and fresh. Service was good. Staff wasn't to concerned about my comment regarding motel was hard to locate.

Review collected in partnership with Hampton

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Robert T, General Manager at Hampton Inn Muskegon, responded to this review

Dear Earle, It was our pleasure to have you with us on your recent visit to Muskegon and I wanted to thank you for offering your review on Tripadvisor. In our defense, our hotel was actually located here before the shopping center was built in front of us. As it is, I can understand we can be difficult to find... More

Chicago, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel rates are commensurate with the area but not worth the costs. Extremely high for an average hotel. I travel extensively for work and leisure and have stayed at some luxury hotels for less than this stay.

Review collected in partnership with Hampton

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Robert T, General Manager at Hampton Inn Muskegon, responded to this review

Dear Lynese, Thank you so much for choosing the Hampton Inn for your recent visit to Muskegon and for offering your review on Tripadvisor. I can certainly understand your concerns over the rates as they do get quite a bit higher in the peak summer months. As tourism along the lakeshore continues to increase and the area becomes a destination... More

West Lafayette, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Check in process rude and unacceptabe--Check-out unacceptable. Locked out of our room after 3 days with a valid debit card on file. Tried to find another room but all other hotels booked-very unpleasant and rude experience. Have traveled for 25 years both professionally and personally and have NEVER seen anything like this--tried to find resoluation during all stay--management was oppositional... More

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Robert T, General Manager at Hampton Inn Muskegon, responded to this review

Dear Rhonda, Thank you for taking the time to write a review about your experience at our hotel. Per our private communication I hope the problems you mentioned with the debit cards have been addressed. We will continue to strive to do better with our customer service and improve our guest’s experience. We appreciate you bringing this to us and... More

Greenwood, Indiana
Top Contributor
68 reviews 68 reviews
45 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

My two teenaged daughters, husband, and I stayed in a room for a weekend visit to the area in June 2014, using Hilton HHonors points. When I originally booked the room, it listed the room as 2 queen beds, but the room we got was 2 doubles. My HHonors profile requests a high room away from the elevator, but ours... More

Was this review helpful? Yes
Robert T, General Manager at Hampton Inn Muskegon, responded to this review

Dear Guest, Please allow me to thank you for choosing to stay with us on your recent visit to Muskegon and offering a review of your stay on Tripadvisor. I am sorry we were not able to accommodate your request for a higher floor as we actually highly value our rewards stays and try to prioritize their requests. As you... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I arrived around midnight and tired on June 26th for the beginning of our 3 night stay. The room we were assigned had a smell and so we went down to the front desk and told Jennifer who immediately gave us a King Suite room at no extra charge. In additional to Jennifer, Stephanie, and Sheri were... More

Was this review helpful? Yes 2
Algonquin, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hampton is The BEST of the Best! We enjoyed 2 nights (June 27 and 28) with many family and friends, booking 15 rooms to be close to Camp Pandalouan for our daughter's wedding. Not only did the rooms look brand new, they were lovely, spotlessly clean and very comfortable. Also, the entire staff had to be most friendly and... More

Was this review helpful? Yes 2
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Additional Information about Hampton Inn Muskegon

Address: 1401 East Ellis Road, Muskegon, MI 49441
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Muskegon 2.5*
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Also Known As:
Hampton Inn Muskegon Hotel Muskegon
Muskegon Hampton Inn

57 photos of this hotel

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Hotel & grounds (15)
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Room/suite (10)
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Bathroom (3)
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Pool/beach area (9)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Discover the welcoming hospitality of Hampton Inn Muskegon, MI, hotel - offering a choice of thoughtful facilities and services. Set in Muskegon near rich forests and stunning beaches, this hotel is close to a variety of popular attractions, including PJ Hoffmaster State Park, The Lakes Mall and Michigan's Adventure Theme Park. Enjoy convenient access to US 31 and Muskegon County Airport, just two miles from the hotel.Enjoy a carefree vacation with a range of comforting amenities included with every stay. Wake up to Hampton’s free hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Plunge into the heated, indoor pool and feel invigorated with a workout in the modern fitness center. Experience a peaceful night’s rest in a bright, airy guest room. Enjoy having a refrigerator and microwave in every room. Stay connected with free WiFi and make use of the professional business center. ... more   less 
Number of rooms
81

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