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All 12 Muskegon hotels

Holiday Inn Muskegon

3.0 of 5 Hotel   |   939 Third Street, Muskegon, MI 49440
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46%
Ranked #6 of 12 hotels in Muskegon
A recent review
4 of 5 stars reviewed 4 days ago
MaryHeff Whitmore Lake
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163 people have reviewed this hotel

Traveler rating
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    24
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52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Whitmore Lake
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Was looking for a place near Grand Rapids that had a water view. Was a little hesitant about Muskegon, but it is obvious the city is working hard to improve their image and this harbor front area was very nice. Felt very comfortable walking to great Indian restaurant a few blocks away. Staff warm and welcoming. Lovely lobby. Spacious rooms... More

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Islidem, Manager at Holiday Inn Muskegon, responded to this review

Thank you for your comments and thank you for choosing the Holiday Inn Muskegon Harbor. I will pass along your comments to our staff and we look forward to hosting you again in the future. More

Bay City, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We were amazed at how the hotel and staff handled a city wide power outage. They Powered Through the Black out with flying colors. Some how they put together an excellent Prime Rib dinner in the Dark for 100's of Hungry Lions during our annual Convention. In the morning and still without power the hotel put together a nice breakfast... More

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Bay City, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm pretty well-traveled and I can honestly say that I have never, ever encountered a hotel like this. Every single staff member went above and beyond to make our Lions Convention here this past weekend absolutely EXCEPTIONAL. I was blown away by the attitude of their staff, the delicious meals, the standard of service. There were 150 of us, and... More

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Saint Paul, Minnesota
Top Contributor
79 reviews 79 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You get a solid Holiday Inn. Stayed in the winter so it was quiet The staff was helpful and courteous. Not a great deal to say. The restaurant had a nice menu with a good variety. Underground parking is helpful in cold weather.

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IHGCare, Guest Relations Manager at Holiday Inn Muskegon, responded to this review

Dear Burgess H, Thank you for taking the time to review our property. Our hotel is committed to providing our guests with the highest quality services and facilities. It's great to hear your positive feedback regarding our hotel staff, restaurant menu and parking facility. Your comments are important to the success of our organization, as we rely on you, our... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 25, 2014

Response from Karen C when a reviewer stated lack of hot water for a shower: "we apologize for your disappointment with your room accommodation and the hot water." Really? They will not get my business.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Muskegon, responded to this review

Dear REW75, Thank you for your feedback. We take comments such as these very seriously and your comments will help us target opportunity areas. We have sent you a private message addressing your concerns. Sincerely, Dhan M Case Manager IHGCare More

Pentwater, Michigan
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 23, 2014

Let me first say our daughters wedding was beautiful and our 2 night stay at the Holiday Inn was fine too. It was the months in advance of dealing with this hotel that was the problem. We reserved a block of rooms 9 months in advance to avoid any problems. Who would have thought it could have been so difficult... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Muskegon, responded to this review

Dear marla2911, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and your feedback will help us target opportunity areas. We have sent you a private message addressing your concerns. We hope that you will give... More

Canton
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 16, 2014

My husband and I booked a room at the Holiday Inn Muskegon through the Holiday Inn 1-800 number. We requested a King, only two queens rooms were left. The room itself was very nice, nice view over the water, well furnished, everything in order and clean. However, the hotel knew they had a Bowling tournament booked, hockey fans booked, a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Muskegon, responded to this review

Dear Phyliss B, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. However, I would like to apologize for the overall dissatisfaction you had experienced because of the elevators. Rest assured that the... More

jackson mi
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2014

The hotel is very pretty and the staff is attentive, friendly, and helpful..the food was tasty and the wait staff attentive..right across street from the theatre..the bar area roomy...beautiful fireplace...rooms clean,,,beds very comfy...pool was fun.....

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Iowa City, Iowa
1 review
4 of 5 stars Reviewed January 15, 2014

I stayed with this hotel multiple time for my work, I had few issue with breakfast and front desk services. However, the Manager, Nicki, solved each of my problem by having meeting with her staff, and from next my experience was much better w/t any issues. Breakfast is excellent and rooms are super cleaned. Plus, I love the location of... More

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United States
Top Contributor
91 reviews 91 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 26, 2013

Staff at this hotel was friendly and attentive. I just ended up with not-so-great, noisy next door neighbors which is not the hotel's fault. Since I was only staying for 3 nights, I didn't see the point to complain and be moved to a different room. Pretty basic yet clean rooms. Check-in and out was easy and uneventful which is... More

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Additional Information about Holiday Inn Muskegon

Also Known As:
Holiday Inn Muskegon Hotel
Holiday Inn Muskegon Hotel Muskegon
Muskegon Holiday Inn
Address: 939 Third Street, Muskegon, MI 49440
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 hotels in Muskegon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Muskegon 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Muskegon Harbor!We are the only full service hotel in Muskegon, MI located within the revitalized downtown district the ideal location for both the business and leisure traveler.Perfect for the business traveler, we offer free wireless Internet throughout the hotel as well as in our guest rooms. Additional amenities include 24 hour business center, dry cleaning, free parking in our covered garage and a full fitness facility. We are conveniently located within a few miles of several area businesses. Priority Club Member? We offer PC point members complimentary breakfast Mon Fri.Looking for the perfect summer getaway? We are located within a few miles of the beautiful Lake Michigan beaches. Have some fun in the sun and return to the hotel for a relaxing experience in our indoor heated pool, saunas and whirlpool located within our state of the art Fitness Facility. Looking for additional entertainment? Located a few miles from the hotel is Michigan Adventure, Lake Express Ferry, Port City Princess, and several majestic Lake Michigan lighthouses. Walking distance you will find the Frauenthal Muskegon Theater, Christian Music Festival, Muskegon bike time, Muskegon Lumberjacks and Muskegon Summer Celebration .Join us Mon Fri at the Harbor Steakhouse from 4-7PM for our happy hour. Fri & Sat we offer live entertainment.An adventure awaits you at the Holiday Inn Muskegon Harbor, come visit us today! ... more   less 
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