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Comfort Inn Muskegon

2.0 of 5
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1675 E. Sherman Blvd., Muskegon, MI 49444
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Comfort Inn Muskegon
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Ranked #6 of 13 Hotels in Muskegon
A recent review
3 of 5 stars Reviewed March 4, 2015
Pete K Lapeer, Michigan
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130 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
46 reviews 46 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed March 13, 2015

NEVER EVER.... While they are putting all the lipstick renovations on the inside of their rooms... Doesn't change the fact... Building old. Sound in hallways travels, echo's terrible! Stayed 2 nights for family in local b hospital. First night really nice. Heard hallway echo, didn't really matter. Second night, birthday party! Complained till midnight, should of left because front desk... More 

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Lapeer, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

Room was nice but water was ether to hott or cold or changing. room was clean but older. The Afternoon shift Staff was far from nice lets say , the Lady that came on at 11 was great though. The pool was not as nice as I expected and the Hottub jets were weak. For the Money the Baymont is... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with Comfort Inn-Muskegon. We are regretful to see that your stay was a little disappointing. I am happy to tell you that all guestrooms are currently being remodeled which includes new carpet, mattresses, and new furniture. I’m sorry to see that you didn't enjoy the pool area, we apologize for the hot tub not working properly.... More 

Whitehall, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 9, 2015

We live close by but with an incredible winter storm in progress we booked a room quickly - didn't want to miss a scheduled surgery the next day. The rooms were clean, staff accommodating and very pleasant. Apparently they are undergoing a renovation - with great staff and an update this is a great place to stay in Muskegon.

Review collected in partnership with this hotel

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for the wonderful feedback regarding your recent stay. We so happy to see that you enjoyed your stay and that you were able to look beyond our work and envision the beauty that we are creating. Thanks for the wonderful compliments of our staff, it's always great to know that we are moving in the right direction. Thanks... More 

Flushing, Michigan
1 review
4 of 5 stars Reviewed February 7, 2015

The carpet needed to be cleaned although they were renovating down our hall at that time. The breakfast food that they suppled was very good and diverse. The pool area was somewhat small but they had a large area inside for children. (our kids are grown and away from home). The desk staff were very friendly and helpful. With the... More 

Review collected in partnership with this hotel

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with Comfort Inn-Muskegon. We appreciate your feedback in regards to your stay this past summer. We are glad to see that you enjoyed your stay, however I noticed you mentioned renovations were going on during that time. We are proud to say, that we have started renovations this past fall and expect to be complete by... More 

Free Soil, MI
2 reviews
4 of 5 stars Reviewed February 7, 2015

This is the second time in a year that we stayed at this hotel for surgery at Mercy Hospital the next day. The rooms are clean and comfortable. The staff was wonderful very helpful and willing to help in any way.

Review collected in partnership with this hotel

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you so kindly for choosing to stay with us. We are glad to see that we made your stay comfortable. We appreciate your positive feedback. Hopefully, you can return to the area for a little leisure as we would love to have you stay with us here, at Comfort Inn-Muskegon to check out our newly remodeled rooms. Warm Regards,... More 

Oak Forest, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

We have stayed at this location and have never been disappointed. The entire process has always been excellent. Th service from all the employee's has always been great. They care about the guest and try to make your stay perfect.

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with us! We appreciate your wonderful comments; it’s always great to receive nice compliments regarding our staff. Again thank you hope to see you again soon! Warm Regards, Nikkita Asst. GM More 

Florida
2 reviews
4 of 5 stars Reviewed January 22, 2015

Accommodations were very nice. Breakfast was fine, but not up to the standards we have become accustomed to in other Comfort hotels. (cook didn't come in) Ice machine located near front lobby, but not any others in the back of the building where our room was located. I found the carpeting in the room to be in need of cleaning.... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for choosing to stay with Comfort Inn-Muskegon. We greatly appreciate your feedback. We are glad to see that you enjoyed your stay; on the other hand I’m sorry to see that the complimentary breakfast wasn’t accustomed to other Comfort Inns. We are continuously improving the breakfast items as well as the quality. As for our guest sleeping rooms,... More 

Roseville, Minnesota, USA
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 18, 2015

I was pleasantly surprised at the spacious fitness room (former executive suite) outfitted with several types of functional fitness machines plus a large free weights area. The fitness room has an up-to-date, trendy feel to it. I was surprised at the large pool/game area in this hotel too, though I didn't take advantage of the pool this trip. The front... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for posting your comments online regarding your stay. We are so happy to receive great feedback regarding our top of the line fitness room. As you can see we put a lot of thought and work into this room for the enjoyment of our guest. I see that you weren’t able to experience the pool/ game area. Hopefully,... More 

1 review
5 of 5 stars Reviewed January 15, 2015

Great room clean and comfy pool was clean as a pin breakfast was great and the staff was the best. We highly recommend and will stay again if you are in the area you can't go wrong we were in down visiting a friend in Hospice and they made us comfyThanks tommy

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We are glad to hear that you enjoyed your stay with us. We will definitely be sharing this feedback with the rest of our team. Once again we thank you and hope to see you again after our completed rooms remodel. Cheers! Nikkita Assistant GM Comfort... More 

Port Huron, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 1, 2015

First, let me state that this hotel is still undergoing renovation (which the web site did not indicate at time of booking), but that does not specifically address my review items. We stayed in 2 rooms on 12/26, which we requested to be adjoining. Although hotel had minimal guests that evening, this request could not be fulfilled. Both rooms had... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We appreciate your feedback; we will definitely use this information as a way to help us improve on our quality of services. We hope to see you again after our rooms/hotel remodel. Again we thank you! More 

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