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Comfort Inn Muskegon

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1675 E. Sherman Blvd., Muskegon, MI 49444
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Comfort Inn Muskegon
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144 Reviews from our TripAdvisor Community

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Traveler rating
    35
    31
    31
    20
    27
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72
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (144)
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    (19)
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Commerce Township, Michigan
1 review
1 of 5 stars Reviewed 4 days ago NEW

I recently had a stay this past week and it was extremely unsanitary. There was bugs in our room. There was a brown spot on the floor that stained my blanket. I left very itchy. Faulty switch in our bathroom. And the hallways always smelt. When I left I felt very disgusted. The lights never stopped flickering in the hallways.... More 

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Goodrich, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

#hotcoldshower. Alternating boiling water, then freezing water became a problem. Breakfast buffet was good, nice reception area with lots of room. Sauna was enticing, however did not work for us. Staff was VERY friendly and helpful! :)

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aruba
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were very happy with our 2 days stay at the Comfort Inn, we arrived an hour before check in time and were able to check in, good location, close to the Michigan Adventures Park, my daughter loved the indoor pool, the breakfast was FABULOUS, the staff were very friendly, Mary the Manager was very friendly and professional and the... More 

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Novi, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here for the 4th of July weekend. We had a confirmed reservation with Choice hotels, but they refused to accept it. It took over an hour to finally check in and get a room. Not a good start! Otherwise, the room was very nice, clean and recently updated.

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Detroit, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just stayed there. Staff excellent. Good value. Breakfast pretty much identical to most comfort inns. Newly renovated. Very nice and quite. Would stay again. Good location also jump to Grand Haven.

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Saint Charles, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we first came into the hotel - it had a musty, dirty smell. The front desk is off to the side, dark and very uninviting. The front desk clerk was nice enough - but didn't go out of her way to make us feel welcome. She was very "matter of fact" - almost robotic. When we got to our... More 

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Michigan
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At the last minute a friend and I decided we wanted to get out of town for the holiday weekend. Happy to secure two rooms, we set off for our adventure. Unfortunately, the telephone in my room did not work for my entire two night stay. The front desk offered me a 10% discount, but should have offered me another... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

We appreciate your feedback in regards to your stay with us. We are regretful to see that you didn't have a great experience. I apologize for the inconvenience of the phone not working. I hope that you were able to notify our front desk staff for maintenance to take care of. Secondly, we appreciate you going green by using our... More 

South Euclid, Ohio
1 review
2 of 5 stars Reviewed 3 weeks ago

We were in Muskegon for a family reunion this past weekend. We were told my the front desk staff that our room was available early;however, when we walked in the toilet hadn't been cleaned...disgusting!! After getting someone to clean the bathroom, the bed linen was filled with sand!! It took 2 sets of linens to find one without sand. The... More 

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Mary B, General Manager at Comfort Inn Muskegon, responded to this review

Dear Paulette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I assisted you in the beginning of your stay. As our hotel was sold out the night... More 

Overland Park, KS
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a group of about 10 rooms reserved for several months, complete with individual names, room requests, and individual confirmation numbers. The desk clerks and manager said they did not have that information, and refused to check people in until the person who made the reservations was at the desk. They were very argumentative and rude. Our group of... More 

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Cincinnati, Ohio
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here on a business trip. The motel is right off the highway with plenty of places to eat and close to the lake. The front desk staff were very nice. The room was huge and very clean. The breakfast was good and always stocked well. Just a tip try to get a room on the upper floor some... More 

Was this review helpful? Yes
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thanks for choosing Comfort Inn Muskegon. We are pleased to see that you enjoyed your stay with us. Thanks for giving us the opportunity to make you comfortable. We hope to see you again soon! Cheers! Comfort Inn Muskegon Management Team More 

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