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Comfort Inn Muskegon

2.0 of 5
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1675 E. Sherman Blvd., Muskegon, MI 49444
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Comfort Inn Muskegon
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Ranked #6 of 13 Hotels in Muskegon
A recent review
4 of 5 stars reviewed 1 week ago
Anne K Saint Louis, Missouri
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133 reviews from our community

Traveler rating
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    28
    18
    26
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64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Clean hotel, nice rooms, free breakfast, great fitness center & pool, We stopped while traveling up the west coast of Michigan & was very happy with the hotel. Wifi was fast, room was nice, hotel staff were accommodating.

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Monticello Illinois USA
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Young lady at the check in was polite and helpful. There is no elevator so if you have a lot of luggage you may want to ask for the first floor. The room was clean but you could hear stuff going on in the hall and the adjoining rooms. There is no light on the ceiling and only one floor... More 

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Troy, Michigan
Top Contributor
149 reviews 149 reviews
51 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay here while on business. The location is convenient for business as well as many options regarding dining establishments within 5 miles. While this is an older property, the management is making very good efforts in updating the rooms with fresh paint, carpeting, furniture. I especially like the room layout with lots of bathroom space. The... More 

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Senior Contributor
47 reviews 47 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed March 13, 2015

NEVER EVER.... While they are putting all the lipstick renovations on the inside of their rooms... Doesn't change the fact... Building old. Sound in hallways travels, echo's terrible! Stayed 2 nights for family in local b hospital. First night really nice. Heard hallway echo, didn't really matter. Second night, birthday party! Complained till midnight, should of left because front desk... More 

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Lapeer, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2015

Room was nice but water was ether to hott or cold or changing. room was clean but older. The Afternoon shift Staff was far from nice lets say , the Lady that came on at 11 was great though. The pool was not as nice as I expected and the Hottub jets were weak. For the Money the Baymont is... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with Comfort Inn-Muskegon. We are regretful to see that your stay was a little disappointing. I am happy to tell you that all guestrooms are currently being remodeled which includes new carpet, mattresses, and new furniture. I’m sorry to see that you didn't enjoy the pool area, we apologize for the hot tub not working properly.... More 

Whitehall, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 9, 2015

We live close by but with an incredible winter storm in progress we booked a room quickly - didn't want to miss a scheduled surgery the next day. The rooms were clean, staff accommodating and very pleasant. Apparently they are undergoing a renovation - with great staff and an update this is a great place to stay in Muskegon.

Review collected in partnership with this hotel

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for the wonderful feedback regarding your recent stay. We so happy to see that you enjoyed your stay and that you were able to look beyond our work and envision the beauty that we are creating. Thanks for the wonderful compliments of our staff, it's always great to know that we are moving in the right direction. Thanks... More 

Flushing, Michigan
1 review
4 of 5 stars Reviewed February 7, 2015

The carpet needed to be cleaned although they were renovating down our hall at that time. The breakfast food that they suppled was very good and diverse. The pool area was somewhat small but they had a large area inside for children. (our kids are grown and away from home). The desk staff were very friendly and helpful. With the... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with Comfort Inn-Muskegon. We appreciate your feedback in regards to your stay this past summer. We are glad to see that you enjoyed your stay, however I noticed you mentioned renovations were going on during that time. We are proud to say, that we have started renovations this past fall and expect to be complete by... More 

Free Soil, MI
2 reviews
4 of 5 stars Reviewed February 7, 2015

This is the second time in a year that we stayed at this hotel for surgery at Mercy Hospital the next day. The rooms are clean and comfortable. The staff was wonderful very helpful and willing to help in any way.

Review collected in partnership with this hotel

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you so kindly for choosing to stay with us. We are glad to see that we made your stay comfortable. We appreciate your positive feedback. Hopefully, you can return to the area for a little leisure as we would love to have you stay with us here, at Comfort Inn-Muskegon to check out our newly remodeled rooms. Warm Regards,... More 

Oak Forest, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

We have stayed at this location and have never been disappointed. The entire process has always been excellent. Th service from all the employee's has always been great. They care about the guest and try to make your stay perfect.

Was this review helpful? Yes 2
Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for staying with us! We appreciate your wonderful comments; it’s always great to receive nice compliments regarding our staff. Again thank you hope to see you again soon! Warm Regards, Nikkita Asst. GM More 

Florida
2 reviews
4 of 5 stars Reviewed January 22, 2015

Accommodations were very nice. Breakfast was fine, but not up to the standards we have become accustomed to in other Comfort hotels. (cook didn't come in) Ice machine located near front lobby, but not any others in the back of the building where our room was located. I found the carpeting in the room to be in need of cleaning.... More 

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Mary B, Manager at Comfort Inn Muskegon, responded to this review

Thank you for choosing to stay with Comfort Inn-Muskegon. We greatly appreciate your feedback. We are glad to see that you enjoyed your stay; on the other hand I’m sorry to see that the complimentary breakfast wasn’t accustomed to other Comfort Inns. We are continuously improving the breakfast items as well as the quality. As for our guest sleeping rooms,... More 

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