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Fairfield Inn & Suites Muskegon Norton Shores

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1520 Mount Garfield Road, Muskegon, MI 49444
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Fairfield Inn & Suites Muskegon Norton Shores
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Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
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115 Reviews from our TripAdvisor Community

Traveler rating
    55
    44
    12
    2
    2
See reviews for
49
27
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
    (115)
  • Mar-May only
    (20)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (24)
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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
See the most recent reviews
Bloomingdale, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed at this hotel for 4 nights and were very happy. Room was very clean, quiet and comfortable. The Breakfast was included and had many choices - from cereal to scrambled eggs, sausage and waffles. Everything tasted great. The location was very close to a shopping mall, yet 1-2 miles from the beach. We even found the blueberry farm... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the wonderful review! I am so glad that you enjoyed your stay here at our hotel. We hope that next time you are in the area you will remember our hotel! More 

Farmington Hills, Michigan
Top Contributor
125 reviews 125 reviews
34 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed August 28, 2013

Fairfield Inn We stayed over last weekend for a vacation to the beaches of Lake Michigan. Pros: I was told it was recently refurbished and I must say it looks like a new hotel. It was spotlessly clean. The staff was very friendly. I’d rate the breakfast above average and there was plenty of seating even when it got busy.... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for taking time to write this review. We are so happy to hear that you enjoyed your stay with us, however, I do apologize for the inconveniences that you experienced at our hotel. Please know we strive to exceed all of our guests expectations and I am sorry that didn't happen during your stay. I invite... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

We stayed at this hotel for three nights. We were visiting Grand Haven State Park, Holland, and the Michigan's Adventure amusement park. The hotel was very convenient for accessing these three areas. In fact, the location was in between Grand Haven and Michigan's Adventure, so it is a good location to stay for people who will be visiting both areas.... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the wonderful review! We did indeed just go through a renovation, recently updating many items in our hotel in the guest rooms, public areas and breakfast. I am glad that you enjoyed the accommodations and the staff and I hope that if you return to the Muskegon area again you will stay at our hotel! More 

DeKalb, IL
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 12, 2013

We selected this hotel because of its proximity to PJ Hoffmaster State Park. It's also right next to a mall which was convenient. The double beds were too small for our family of four. The air conditioning barely worked the whole time we were there. I don't think our room ever got cooler than 78 degrees. The pool is tiny.... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a review. I apologize for the inconveniences that you experienced at our hotel. Please know we strive to exceed all of our guests expectations and I am sorry that didn't happen during your stay. I invite you to return so that you may see this is an isolated incident and hopefully, upon... More 

Lake Orion, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 12, 2013

We have stayed here for only one night beginning of August. Overall, we were surprised as this hotel is really nice. Our room was very clean and spacious. Staff was friendly. I liked the little note left behind in our room welcoming us. Breakfast was as usual...not welcoming. All together, it is a nice hotel but, in our opinion, overpriced.

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a comment! I am so glad that you enjoyed our hotel, our staff works hard at exceeding all of our guests expectations. I am so sorry that you did not enjoy our breakfast, we would love to hear any suggestions that you have next time you are here to visit! More 

Monticello, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 28, 2013

Heading home from our vacation, it was getting late and we did not know the area so we checked Internet for a good place to stay and chose this hotel! It was pricey but luxurious!! Bed was so comfortable and it was so clean!! We enjoyed our stay and would definitely stay again!!

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a nice review! We are so glad that you enjoyed your stay while you were here. We invite you to come back if you are ever in the area again! More 

Abingdon, Maryland, United States
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 25, 2013

My husband and I stayed at this hotel earlier this month and I was not impressed. Carpet in room was dirty. Bathroom floor and shower looked old and dated. We stay at Marriott properities frequently and this is not one of my favorites. The rooms are also very expensive - $165 + taxes for a standard room. I would not... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I apologize for the inconvenience that you experienced at our hotel. Please know we strive to exceed all of our guests expectations and I am sorry that didn't happen during your stay. I invite you to return so that you may see this is an isolated incident and hopefully, upon your return, you will regain confidence in our hotel. More 

Windsor, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

I stayed at this property for a few days this week and was blown away at the great attitude displayed by all the employees! I have NEVER seen a nicer group of individuals from the front desk receptionist to the chamber maids. The rooms were spotless and very adequate for short term or long term stays. Who ever manages this... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the fantastic review! The entire staff is truly a pleasure to work with, they each work very hard at making the rooms spotless and ensuring that each guest feels right at home. We would love to host you again and invite you to come back next time you are in Muskegon! Thank you for visiting! More 

Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

For $219 a night . Told there was a separate bedroom. There is NO separate room there is a window and doorway open to the "living" area. When the bed is folded out for our son there is barely 8 inches to clear to get to the bathroom. On the other side if the bed there is only 6 inches... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am so sorry that you did not enjoy your experience here at our hotel! I also apologize for the communication disconnect regarding the room. You are correct, it is only a partial divide between the living area and the sleeping area and I apologize that wasn't accurately communicated. I will make sure to talk with the front desk to... More 

Sterling Heights, MI
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 2, 2013

The staff at the hotel is the nicest I have ever met! The gal at the front desk during check in was friendly and helpful even though it was 10:30 pm. She was even nice when coming to our room to tell us she had a complaint that we were opening our room door too much (what?). The woman supplying... More 

Was this review helpful? Yes 5
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the wonderful review! The staff here is a pleasure to work with, they work hard to make each guest feel like the hotel is their home away from home. I am sorry that you did not like the pillows, next time please let us know and we can see if we have any different types of pillows... More 

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