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Fairfield Inn & Suites Muskegon Norton Shores

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1520 Mount Garfield Road, Muskegon, MI 49444
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Fairfield Inn & Suites Muskegon Norton Shores
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Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
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115 Reviews from our TripAdvisor Community

Traveler rating
    55
    44
    12
    2
    2
See reviews for
49
27
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
  • All months
    (115)
  • Mar-May only
    (20)
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    (14)
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Columbia, South Carolina, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2015

The hotel was very clean and well maintained. There are always minor issues with any hotel but nothing significant with this one. The outstanding feature of this property was the personnel. Every employee we encountered greeted us and asked if there was anything they could do for us. This includes the front desk personnel, housekeeping staff and breakfast staff. They... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to give our hotel a wonderful review. I am pleased to hear that you found our property clean and well maintained. Housekeeping and maintenance work very hard to ensure our guests have a clean and comfortable room. I am also happy to hear that you found all our staff friendly and accommodating. We do... More 

Senior Contributor
35 reviews 35 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 17, 2015

My husband and I had to come into town for a funeral. Since it was last minute and during the Valentine's Day weekend we thought finding a hotel would be difficult. Luckily we found this Fairfield Inn. We got to the hotel around 8 PM and checked in with Holli. She was friendly and prompt to help us. The hotel... More 

Was this review helpful? Yes 2
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write a review. I am happy to hear that our front desk staff was friendly and accommodating. They all work hard to provide our guests with a memorable experience. I will be sure to pass along to the staff your wonderful comments about them. I want to sincerely apologize for the noise you... More 

Scottsdale, Arizona
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 18, 2015

We usually come to Muskegon in the summer and stay closer to the beach. This year we came during the winter and tried this hotel. It was convenient to many restaurants and shopping places to pick up last minute items. Staff was very friendly and worked around the odd vacation schedule we kept to keep our room clean and get... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your wonderful review. The location of the hotel really does allow you to access all areas of Muskegon easily. It is fantastic to hear that you had the opportunity to explore the area. I am pleased to hear that we were able to accommodate your schedule. We look forward to hosting your family again when you are... More 

1 review
2 of 5 stars Reviewed December 24, 2014

They put a second hold on my card that was not even for an am out that they could figure out why it was there. Was told they would contact my bank right away to have it removed. Well here it is Christmas eve(5 days later) auto bill payments coming out and still have the hold so now additional overdraft... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to sincerely apologize for the inconvenience you have experienced while staying at our hotel. I know that we did contact your bank and ask them to drop the additional hold. I am terribly sorry that this has not taken effect yet. Thank you for bringing this to our attention so that we may further investigate to ensure that... More 

Michigan
2 reviews
5 of 5 stars Reviewed September 14, 2014

The staff was very friendly, room was clean, and quiet. Great place to stay!! When we arrived there were fresh chocolate chips cookies, and a great greeting from Amanda. We felt very welcomed. The next morning at breakfast the hotel staff made sure we gotten what we needed.

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this awesome review! I am glad you enjoyed the cookies and that Amanda was able to warmly welcome you to the hotel. I will be sure to pass on the praises to Amanda. We hope to see you next time you are in town! More 

Burlington, Wisconsin
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 13, 2014

I recently had the displeasure of staying at this Fairfield Hotel. I have stayed at many Fairfield’s before and this one did not stack up to other stays at other locations. We were in attendance for a wedding and I booked 3 rooms well in advance, and asked that the rooms all be on the same floor. I contacted the... More 

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to send in feedback. I am terribly sorry that you did not enjoy your stay here at the Fairfield. Please know that the front desk always tries their hardest to accommodate all requests that they receive. Unfortunately, sometimes they cannot honor all of them. I can understand your frustration with the issues that occurred... More 

Detroit, Mi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2014

We traveled to Grand Haven for a wedding unknowingly during a extremely busy weekend of festivals. We booked a room at Red Roof Inn and Suits in MUSKEGON heights, as the pictures showed updated decor and a desirable room. Unfortunately we got FAR LESS then that. After complaining and getting a return we frantically called every nearby hotel. Thankfully Fairfield... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the great review! I am so glad that we were able to accommodate you during your trip to the Muskegon/Grand Haven area; It is no fun to stay at a hotel that does not suit your needs! We look forward to seeing your next time you are in the Muskegon area (and we'll try for another upgrade... More 

Toronto, Ontario
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 6, 2014

We are currently in this hotel as we are visiting the area for Michigan's Adventure amusement park. We got here yesterday after a 5 hour drive and was greeted by a very cheerful. She had us in our rooms quickly and provided cookies for the kids which kept them happy. We had to call down a few times concerning calls,... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the great comments about the staff, I will make sure to pass the praises on to them. They are a delight to work with each day! I am so sorry that sleeping was a tad too tight, if we had the ability to put another bed in your room we would have been more than happy to... More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Our family had a wonderful stay at this hotel. The hotel was Clean updated and comfortable. We were lucky get several rooms without a reservation and i was glad it worked out so wonderfully wake by 9 am for a Fresh fabulous breakfast friendly knowledgeable staff helped us tremendously it was also located close to the adventure park. Great pool... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am so happy to hear that you enjoyed your stay at our hotel. I'd have to agree, I love the location! We are close to area shops and restaurants; it is easy to grab a quick bite or to sit down for a nice family dinner. The staff all works diligently to ensure that our guests enjoy their stay,... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014 via mobile

Stayed one night as we were in transit. The hotel is clean and the staff was helpful and pleasant. We found easy access to places to eat and do some casual shopping. The room itself was clean and quiet which is what I was looking for after a day of driving.

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a response. I am so happy that our hotel could provide you comfort after traveling all day. Our housekeeping staff works tirelessly to provide sparkling rooms for all of our guests. I hope next time you are in the area you visit us again! More 

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