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Fairfield Inn & Suites Muskegon Norton Shores

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2.5 of 5
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1520 Mount Garfield Road, Muskegon, MI 49444
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1 room 1 adult
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Fairfield Inn & Suites Muskegon Norton Shores
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138 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

Rooms were very clean. Staff was awesome and very helpful. The hot tub and pool were very well maintained. Breakfast was a standard hotel breakfast, but hit the spot in the morning. I would recommend this hotel to anyone that is looking to stay in this area.

Helpful?
Thank Mark P
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Our staff promises a clean, fresh room that reflects the highest quality standards. I am so happy you found that to be true during your stay! Breakfast is the most important meal of the day...glad it hit the spot. Thanks for the recommendation. We look forward to seeing you again soon! More 

Orlando, Florida
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 11, 2015

I'm pretty loyal to the Marriott brand, and try to stay at those properties when travelling. So I was delighted when I took a gamble on Priceline and got this property so close to where Family lives! Overall the staff of the hotel is very nice and accommodating, the rooms are decent for what one pays for, and the property... More 

Helpful?
Thank MCOsting
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your loyalty to Marriott. We are happy to have the opportunity to host you. I want to sincerely apologize that your room was not cleaned. Rest assured that I have addressed this with housekeeping so that this is not an issue in the future. We hope to have the opportunity to host you again in the future... More 

Clare, Michigan
Level Contributor
194 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed December 4, 2015

I stayed here for business in December 2015. I was given a suite on the top floor. The suite was spacious and beautifully decorated, as well as immaculately clean. There were two flat screen TV's with satellite tv. There is not an option to switch inputs on the TV so I could not attach my Amazon Fire TV stick to... More 

Helpful?
Thank Joseph H
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such great comments about this hotel! The beds are brand new, I am so happy you like them! I will pass some kudos along to housekeeping staff for your comments about the clean and spacious room. Thanks for choosing us over the competition. We look forward to your next visit! More 

Hanover, Pennsylvania
Level Contributor
206 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed November 6, 2015

I had the pleasure of staying here two nights for business. This may have been one of the cleanest, nicest Fairfields I have visited. I could not connect to the free wifi and spent several minutes on the phone with tech support only to be told there was no resolution. The person at the front desk handled this very well,... More 

Helpful?
Thank bluewatergolf
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the detailed feedback about you recent stay. I was so happy to hear my staff provided you with a clean, fresh room that reflects the highest quality standards. I appreciate the comments about our convenient location and abundant shopping and dining right out the front doors. I do sincerely apologize that you were unable to connect to... More 

Grand Blanc, Michigan
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 3, 2015

The Fairfield Inn and Suites met our needs way good. We stayed in a king suite, where it was important to us to have the sitting area to be separate from the bed. Not only the room layout met our needs, but the price was best in the Grand Haven/Muskegon area. Lots of dining options within a mile or two,... More 

Helpful?
Thank isit5yet
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I was so happy to hear my staff provided you with a clean, fresh room that reflects the highest quality standards. I appreciate the comments about our convenient location and abundant shopping and dining right out the front doors. You are correct about the internet, it's a little slow and a lot frustrating at times. Good news is that buy... More 

Davison, Michigan
1 review
4 of 5 stars Reviewed October 31, 2015 via mobile

This hotel is in a great location and was convenient to the beach, shopping and dining. The staff was friendly and attentive and the room was clean. Great mattress and bedding! I'd love to have a mattress like that at home. We used the pool which was clean and a perfect temperature as well as the spa. All in all... More 

Helpful?
Thank Ames7691
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such great comments about this hotel! The beds are brand new, I am so happy you like them. I was pleased to here you enjoyed the pool and hot tub too! I will pass some kudos along to housekeeping for your comments about the clean room. Thanks for choosing us over the competition. We look forward to... More 

wa
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed October 28, 2015 via mobile

Needed the restroom before checking in, no paper towels. This is the restroom staff uses. Heath department should look at this place. Had to turn the fan in the bathroom off because it was so clogged with dust we thought it would catch 🔥. Mold in 🛁. Only warm water in sink. Refrigerator was small and only worked for two... More 

Helpful?
Thank Tayalmp
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am really sorry about your experience at the Fairfield Inn. The issues you experienced clearly do not meet the quality standards that our guest are used to. I invite you to return to see that this was simply an isolated incident, we would love to regain the confidence you once showed us. More 

Grand Blanc, Michigan
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 27, 2015 via mobile

Stayed here with family. It is close to shopping and restaurants. We had the larger king room with a king bed, sofa sleeper and sitting chair. It also had a computer desk with chair, refrigerator, microwave and single cup coffee maker. There was a large bathroom with shower/tub combination. We had a problem with the toilet not flushing. Called the... More 

Helpful?
Thank mkh57
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the detailed feedback about you recent stay. I was disappointed that we didn't immediately assist you with some of the maintenance issues in the room and I am sorry for that. The room set up is a bit tricky once the sleeper sofa is pulled out. We've re-arranged that room several times trying to find a solution.... More 

Ludington, Michigan
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 10, 2015

We stayed for two nights to visit over husband's birthday weekend and hotel was close to restaurant we wanted to try. We have stayed here before quite a few times and have always liked this spot. Hotel is clean and well maintained, staff is helpful and accommodating. We are rewards members and this also helps with any requests you might... More 

Helpful?
Thank K Z C
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for such a great review! The staff is dedicated to making sure our guests have a clean, fresh room and service that makes them want to return. I am sorry the A/C unit was loud, but super happy to hear you enjoyed the rest of your stay. Thanks for the business. We look forward to welcoming you back... More 

Orange, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 27, 2015 via mobile

Staff was excellent, friendly, and accommodating! Room was clean and well-appointed. Location was great, close to dining and shopping establishments (malls) and just a few minutes from Grand Haven. Breakfast was plentiful (although I'm not a big fan of powdered scrambled eggs -- but everything else was great!). Would definitely stay there again!

Helpful?
Thank T2IVAZAZ
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write a wonderful review. I am pleased to hear that we were able to provide you with a clean room and that the staff went above and beyond during your visit. You are absolutely correct that the location of the hotel is conveniently near restaurants, shops, and Grand Haven. I am glad that... More 

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