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All 13 Muskegon hotels

Fairfield Inn & Suites Muskegon Norton Shores

2.5 of 5 Hotel   |   1520 Mount Garfield Road, Muskegon, MI 49444
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86%
Ranked #3 of 13 hotels in Muskegon
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
klreese Detroit, Mi
  • Overview
  • Reviews (110)
  • Photos (33)
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  • Room tips (21)
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110 people have reviewed this hotel

Traveler rating
    53
    42
    12
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    2
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47
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Burlington, Wisconsin
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I recently had the displeasure of staying at this Fairfield Hotel. I have stayed at many Fairfield’s before and this one did not stack up to other stays at other locations. We were in attendance for a wedding and I booked 3 rooms well in advance, and asked that the rooms all be on the same floor. I contacted the... More

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to send in feedback. I am terribly sorry that you did not enjoy your stay here at the Fairfield. Please know that the front desk always tries their hardest to accommodate all requests that they receive. Unfortunately, sometimes they cannot honor all of them. I can understand your frustration with the issues that occurred... More

Detroit, Mi
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We traveled to Grand Haven for a wedding unknowingly during a extremely busy weekend of festivals. We booked a room at Red Roof Inn and Suits in MUSKEGON heights, as the pictures showed updated decor and a desirable room. Unfortunately we got FAR LESS then that. After complaining and getting a return we frantically called every nearby hotel. Thankfully Fairfield... More

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the great review! I am so glad that we were able to accommodate you during your trip to the Muskegon/Grand Haven area; It is no fun to stay at a hotel that does not suit your needs! We look forward to seeing your next time you are in the Muskegon area (and we'll try for another upgrade... More

Toronto, Ontario
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are currently in this hotel as we are visiting the area for Michigan's Adventure amusement park. We got here yesterday after a 5 hour drive and was greeted by a very cheerful. She had us in our rooms quickly and provided cookies for the kids which kept them happy. We had to call down a few times concerning calls,... More

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the great comments about the staff, I will make sure to pass the praises on to them. They are a delight to work with each day! I am so sorry that sleeping was a tad too tight, if we had the ability to put another bed in your room we would have been more than happy to... More

Detroit, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Our family had a wonderful stay at this hotel. The hotel was Clean updated and comfortable. We were lucky get several rooms without a reservation and i was glad it worked out so wonderfully wake by 9 am for a Fresh fabulous breakfast friendly knowledgeable staff helped us tremendously it was also located close to the adventure park. Great pool... More

Was this review helpful? Yes 1
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am so happy to hear that you enjoyed your stay at our hotel. I'd have to agree, I love the location! We are close to area shops and restaurants; it is easy to grab a quick bite or to sit down for a nice family dinner. The staff all works diligently to ensure that our guests enjoy their stay,... More

Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014 via mobile

Stayed one night as we were in transit. The hotel is clean and the staff was helpful and pleasant. We found easy access to places to eat and do some casual shopping. The room itself was clean and quiet which is what I was looking for after a day of driving.

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a response. I am so happy that our hotel could provide you comfort after traveling all day. Our housekeeping staff works tirelessly to provide sparkling rooms for all of our guests. I hope next time you are in the area you visit us again! More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

We booked a two night stay here and loved it! The staff is amazing, we were on a short cycling tour and they allowed us to bring our bikes inside to store in one of their large storage rooms on the main floor - bonus! Easy to get to and right in between Grand Haven and Muskegon, if you're in... More

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the rating and the comments. We were happy to accommodate your bicycles while you were here! We love our location too; perfectly located around shops, the mall and lots of restaurants. We can't wait to see you next time you are in the area! More

Springfield, Illinois
Top Contributor
73 reviews 73 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 30, 2014

This Marriott property in Muskegon is close to "Generica" - shopping, restaurants and fuel. An excellent place to stop after a long day on the road! The service was excellent and every employee friendly and the room was very comfortable. The HVAC system was quiet and efficient and kept the room a comfortable temperature throughout the night. The Fairfield offers... More

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the excellent comment! I am glad that you enjoyed your stay, the room and the employees. They are truly a pleasure to work with every day. I also have to agree with you, Lake Michigan is breath taking sight and Pere Marquette is one of the many perfect locations to enjoy it at! We hope to see... More

Ann Arbor
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 18, 2014

The building is fairly new with a nice indoor pool. The double queen room was large with comfortable beds. There was a refrigerator and microwave in the room. The breakfast was very good. The hotel was located next to a mall and across the street from another strip mall. There were many chain restaurants in the area. Just minutes from... More

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave a review! I am so glad that you enjoyed the sleeping accommodations. We hope to see you next time you visit Muskegon! More

Greenville, South Carolina
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 18, 2014

I stayed here for one night for a wedding. The hotel was clean and the staff was friendly and helpful. The complimentary breakfast had a good selection. It's located near many restaurants and shopping.

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for the review and the rating! I am glad that you enjoyed our breakfast. Whether you like to make your own breakfast sandwich or prefer something lighter like fruit and yogurt, we have what you will need. We hope to see you next time you are in Muskegon! More

Grapevine, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 17, 2014

Beautiful facility, much higher quality than expected. Staff was helpful and friendly, complimentary breakfasts were great, free WiFi worked without problems. Easy location with lots of places to eat nearby, plus a mall, major grocery store and big toy store within a couple miles TP meet all family needs. Swimming pool and exercise room small but very clean. Will definitely... More

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for leaving the great review. Thank you for the comments about the staff. They are great to work with. I am glad you enjoyed the location and everything we had to offer at the hotel. We look forward to hosting you again in the future. More

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Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 Mount Garfield Road, Muskegon, MI 49444
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Number of rooms
83

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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