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Fairfield Inn & Suites Muskegon Norton Shores

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1520 Mount Garfield Road, Muskegon, MI 49444
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1 room 1 guest
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Fairfield Inn & Suites Muskegon Norton Shores
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126 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (126)
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    (20)
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    (14)
All months
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot rave enough about the amazing staff at the Fairfield Inn and Suites Norton Shores. From check inn I was greeted by a smiling face who was eager to accommodate my early check in request. The room was cozy, clean and very comfortable. We had two little ones with us and they had plenty of room to play. The... More 

Was this review helpful? Yes 1
Saint Charles, Missouri
Level Contributor
152 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here twice now. Very friendly front desk associates. Room was clean. Good location. Near restaurants, a shopping mall, and a Meijer store. Convenient location to highway and good amounts of parking. Walls are thin, so it's a bit noisy, especially when little kids are in the adjoining room. I would definitely return when in the area.

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

We strive to make sure all guests receive exceptional service and a room that is clean. I am pleased to hear that we achieved this goal during your recent stay. We are glad that the location was conducive to your needs. We look forward to your return. Thank you for being a loyal customer to the Fairfield Inn and Suites. More 

Wetmore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel was very bright, clean and fresh. All the hotel staff were friendly and eager to help if needed. Breakfast was very nice and the staff attended the food (for refills etc) often even asking if hotel quests needed anything. Pool was small but clean and good for a quick swim. Would definitely come back when in the area... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

At Fairfield Inn, we promise to provide a room that is clean, fresh and reflects the highest cleanliness standards. I am pleased to hear that this was the case during your recent stay. Thank you for recognizing all of our staff. They work hard to ensure our guests are provided the service for which Marriott is known for worldwide. We... More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Dying hotel is the best way to describe Fairfield Inn and Suites in Muskegon. Service was average. Polite and courteous. Product was just well below even Marriott's standards. Television was not working and staff did not have a manager working on the premises. Outlets were not functioning. Shower curtain was very dirty. Mattress had stains on it. Too bad.

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I am so sorry that you did not experience the service and quality to which this hotel is known. I was surprised by your comments, as we were completely renovated two years ago. The mattresses at the hotel were replaced this year and we've received accolades for service and room cleanliness. I am truly sorry that you didn't get to... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The company website stated that this hotel was "newly renovated." Not the room we were in. After a 10+ hour drive to visit family, we were looking for a hotel for a 3 night stay. Checked out after one night. We checked in really late as we had driven a long way. The front desk person stated we could stay... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to give us your feedback from your recent stay with us. We appreciate you bringing the issue you experienced with your room to our attention. I want to sincerely apologize for the smell in your room. I have addressed this issue with the housekeeping department to ensure that this is not an issue for... More 

Detroit, MI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at this hotel (July 18), seeking refuge from Michigan's Adventure. It was the closest hotel with a room available. The hotel was nice, rooms were clean, staff was friendly. It was located very conveniently to shopping and restaurants. I do have a couple of gripes, the room was extremely small, smaller than any other Fairfield Inn... More 

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

So many of our guests are here seeking refuge from Michigan's Adventure. That's why we are so busy (and expensive) this time of the year. I was happy to hear, however, that you enjoyed the breakfast we serve and found our location conducive to your needs. Thanks again for choosing our hotel. More 

St Louis, MO
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 26, 2015

We've avoided Fairfield properties after a terrible experience in Virginia Beach, but we were more than pleasantly surprised after staying at the one in Muskegon. The room was very clean, bed comfy, and plenty of bathroom space. We stayed two nights, but didn't have much interaction with staff. We missed having our room cleaned because we had our 'do not... More 

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

First of all, thanks for giving the Fairfield Inn brand another shot. I am so glad you enjoyed your stay with us. It is definitely busy around here in the summer months, so I appreciate your patience in a very busy breakfast area. We appreciate the business and the recommendation. I hope that if your travels ever bring you back... More 

Jacksonville, Florida
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 16, 2015

Very clean, good breakfast, room exceptional, friendly service. Need we say more? Thanks for great stay and cookies were a nice touch. Located close to the highway for visiting the various hot spots and a mall with plenty of national restaurants close by.

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to commend our hotel staff for their exceptional service. I am also very pleased to hear that your room was clean and that you enjoyed the complimentary breakfast. Thank you for choosing to stay at our hotel. We look forward to having the opportunity to host you again in the future. More 

Indianapolis, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 5, 2015

Room was clean, staff were very friendly and helpful. Good breakfast and sitting area. Kids enjoyed the pool. Hotel was easy to get to and located near restaurants and stores for shopping (if you wanted).

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for choosing the Fairfield Inn for your mini-vacation! I loved the great review about the staff, the location, and cleanliness of the hotel. We certainly work hard to make sure each guest has a great stay! Come again soon! More 

Saint Augustine, Florida
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 14, 2015

The staff were very friendly and seemed always willing to help. The room was very quiet. I stayed on the top floor (3). The hotel is close to the highway, but not so close that you hear everything. There are plenty of resturats close, a mall and Meijer store also very close. The rooms were clean and updated. The pool... More 

Was this review helpful? Yes 1
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the kind comments about the staff! They are great to work with as well. I will share your comments with them. I also love our location! We are so close to so many great restaurants and places to shop. I love walking to Traverse City Pie Company for lunch and a sweet treat! We hope... More 

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