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Fairfield Inn & Suites Muskegon Norton Shores

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1520 Mount Garfield Road, Muskegon, MI 49444
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Fairfield Inn & Suites Muskegon Norton Shores
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Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores
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120 Reviews from our TripAdvisor Community

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Traveler rating
    56
    48
    12
    2
    2
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51
29
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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St Louis, MO
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've avoided Fairfield properties after a terrible experience in Virginia Beach, but we were more than pleasantly surprised after staying at the one in Muskegon. The room was very clean, bed comfy, and plenty of bathroom space. We stayed two nights, but didn't have much interaction with staff. We missed having our room cleaned because we had our 'do not... More 

Was this review helpful? Yes
Jacksonville, Florida
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean, good breakfast, room exceptional, friendly service. Need we say more? Thanks for great stay and cookies were a nice touch. Located close to the highway for visiting the various hot spots and a mall with plenty of national restaurants close by.

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to commend our hotel staff for their exceptional service. I am also very pleased to hear that your room was clean and that you enjoyed the complimentary breakfast. Thank you for choosing to stay at our hotel. We look forward to having the opportunity to host you again in the future. More 

Indianapolis, Indiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was clean, staff were very friendly and helpful. Good breakfast and sitting area. Kids enjoyed the pool. Hotel was easy to get to and located near restaurants and stores for shopping (if you wanted).

Was this review helpful? Yes
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for choosing the Fairfield Inn for your mini-vacation! I loved the great review about the staff, the location, and cleanliness of the hotel. We certainly work hard to make sure each guest has a great stay! Come again soon! More 

Saint Augustine, Florida
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 14, 2015

The staff were very friendly and seemed always willing to help. The room was very quiet. I stayed on the top floor (3). The hotel is close to the highway, but not so close that you hear everything. There are plenty of resturats close, a mall and Meijer store also very close. The rooms were clean and updated. The pool... More 

Was this review helpful? Yes 1
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you so much for the kind comments about the staff! They are great to work with as well. I will share your comments with them. I also love our location! We are so close to so many great restaurants and places to shop. I love walking to Traverse City Pie Company for lunch and a sweet treat! We hope... More 

Detroit
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 7, 2015

Stayed here for a short weekend getaway with my wife. We wanted someplace reasonable and near the coast so we could visit several different locations. And we found it! Hotel is conveniently located just off US 31. Adjacent to malls and lots of shopping/dining. Short drive to Grand Haven, Holland, Saugatuck/Douglas. All great beaches, state parks, shopping and food. Not... More 

Was this review helpful? Yes 1
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

There are so many things I love about this review! First of all, thank you. I share all of our guest comments with the staff and my favorites are the ones we can celebrate. I appreciate you mentioning Keith, he is an excellent employee and has such a great commitment to our guests. I hope you had the opportunity to... More 

Columbia, South Carolina, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 22, 2015

The hotel was very clean and well maintained. There are always minor issues with any hotel but nothing significant with this one. The outstanding feature of this property was the personnel. Every employee we encountered greeted us and asked if there was anything they could do for us. This includes the front desk personnel, housekeeping staff and breakfast staff. They... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to give our hotel a wonderful review. I am pleased to hear that you found our property clean and well maintained. Housekeeping and maintenance work very hard to ensure our guests have a clean and comfortable room. I am also happy to hear that you found all our staff friendly and accommodating. We do... More 

Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 17, 2015

My husband and I had to come into town for a funeral. Since it was last minute and during the Valentine's Day weekend we thought finding a hotel would be difficult. Luckily we found this Fairfield Inn. We got to the hotel around 8 PM and checked in with Holli. She was friendly and prompt to help us. The hotel... More 

Was this review helpful? Yes 3
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to write a review. I am happy to hear that our front desk staff was friendly and accommodating. They all work hard to provide our guests with a memorable experience. I will be sure to pass along to the staff your wonderful comments about them. I want to sincerely apologize for the noise you... More 

Scottsdale, Arizona
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 18, 2015

We usually come to Muskegon in the summer and stay closer to the beach. This year we came during the winter and tried this hotel. It was convenient to many restaurants and shopping places to pick up last minute items. Staff was very friendly and worked around the odd vacation schedule we kept to keep our room clean and get... More 

Was this review helpful? Yes 1
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for your wonderful review. The location of the hotel really does allow you to access all areas of Muskegon easily. It is fantastic to hear that you had the opportunity to explore the area. I am pleased to hear that we were able to accommodate your schedule. We look forward to hosting your family again when you are... More 

1 review
2 of 5 stars Reviewed December 24, 2014

They put a second hold on my card that was not even for an am out that they could figure out why it was there. Was told they would contact my bank right away to have it removed. Well here it is Christmas eve(5 days later) auto bill payments coming out and still have the hold so now additional overdraft... More 

Was this review helpful? Yes
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to sincerely apologize for the inconvenience you have experienced while staying at our hotel. I know that we did contact your bank and ask them to drop the additional hold. I am terribly sorry that this has not taken effect yet. Thank you for bringing this to our attention so that we may further investigate to ensure that... More 

Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 14, 2014

The staff was very friendly, room was clean, and quiet. Great place to stay!! When we arrived there were fresh chocolate chips cookies, and a great greeting from Amanda. We felt very welcomed. The next morning at breakfast the hotel staff made sure we gotten what we needed.

Was this review helpful? Yes
FairfieldMKGNS, Front Office Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this awesome review! I am glad you enjoyed the cookies and that Amanda was able to warmly welcome you to the hotel. I will be sure to pass on the praises to Amanda. We hope to see you next time you are in town! More 

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