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BEST WESTERN Valley Plaza Inn

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5221 Bay City Road, Midland, MI 48642
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BEST WESTERN Valley Plaza Inn
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BEST WESTERN Valley Plaza Inn
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165 Reviews from our TripAdvisor Community

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Traveler rating
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    30
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70
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (51)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (31)
All months
1 review
4 of 5 stars Reviewed 5 days ago NEW

Slow drain and no fresh towels. The drain was clogged with hair. Since I carry gloves with me, I was able to remove the hair. The staff in cleaning didn't leave fresh towels. Other than that everything was okay

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Waterford, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

For our first stay in Midland for a wedding this hotel exceeded my expectations of a hotel in a less than vacation destination. The staff was amazing as were the rooms. The breakfast was awesome and held us over until we returned home. The rooms were clean and lacking nothing. The courtyard views were beautiful and serene. The bowling alley... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Willis, United States
1 review
4 of 5 stars Reviewed 1 week ago

We had a very nice room for our convention held at the hotel. We usually stay in the suites but this time they had only rooms in the hotel. The wifi was not very good. The staff was wonderful except the check out staff

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

kalamazoo, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The first night was ok but the last day the housekeeper did not make our bet but a dirty wash cloth with makeup on it in our room and the next day there was a bug that was very big in our room was told that it most likely came in when housekeeping was in the room doing nothing and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The breakfast set up included many hot entrees and lots of options complimentary. The overall inside of the hotel was very nice and the room had 2 queen beds with lots of room. However, the bathroom trash was not emptied before we checked in and the sheets had stains :( overall service was good otherwise

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Midland, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We blocked rooms here for the large number of people traveling to our wedding, and every step of the way the staff was flexible and accommodating. They worked with us to make sure we got everything we needed. The price is exceptional for the quality of the rooms, amenities, and service we received. If you are looking for great value,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stay in a LOT of hotels, different one each night for the last 6 weeks - yes it's true! We were not expecting great but great that is what we found. What more do you want - super reception staff, good size room, very clean, swimming pool, gym, games room, good breakfast, easy safe parking at an excellent price.... More 

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

center line, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotels customer service was excellent! The staff friendliness and patience with children are a bonus. They have 2 very nice pools and a game room. Plus they share the parking lot with a bowling alley and family fun center. My tweens and teen were entertained and had a blast. It was a bonus to get a mini fridge in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Zanesville, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed there with two of my friends from Friday night to Saturday. From the minute we walked in, i felt very welcomed. The staff were very kind and extremely accommodating! They all had smiles on their faces and could joke around with us. The bedroom was large and the pool/hot tub/sauna combination was the best. We also checked out... More 

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Traverse City
Level Contributor
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The building shows its age, but the room was clean, the bed comfortable, and the staff excellent. Jackie took care of the noisy neighbors at 1am in under a minute. My hero! No utensils with our takeout-no problem. Complimentary breakfast was better than most. Only missed having a fridge and microwave.

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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