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BEST WESTERN Valley Plaza Inn

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5221 Bay City Road, Midland, MI 48642
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BEST WESTERN Valley Plaza Inn
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BEST WESTERN Valley Plaza Inn
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142 reviews from our community

Traveler rating
    33
    31
    28
    25
    25
See reviews for
62
23
5
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (37)
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Saginaw, Michigan
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice accommodations for a family members wedding and reception. Very clean rooms, and the banquet facilities were very good. Food at the banquet was very good, as was the service. The only negative was the room was very dry with the fan going for air circulation.

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Grawn, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean beds, good breakfast, and felt safe. We were in the hotel across the parking lot and left in 3 am due to fire alarm that blared for 2 hours. Best Western had a room to put us in and it was way cleaner than the other hotel. We will be back in Nov and will be staying at the... More 

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Detroit, United States
1 review
2 of 5 stars Reviewed 1 week ago

I was not satisfied with my "Resort" experience. The room had brick walls and lacked the feel and look of a resort. There were no blankets on the bed and I had to request them. The place was dark and dingy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

West Branch,Michigan, United States
1 review
4 of 5 stars Reviewed 1 week ago

Our overall experience with the hotel was excellent the appearance of the hotel and rooms were very clean. The grand-kids enjoyed the kids pool daily. It was great that it was 2-3 FT. deep. the sauna and hot tub were clean. The morning breakfast was good. The only issue we had was the shower water temperature.

Review collected in partnership with Best Western

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Chesterfield, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We had great service for our event all the staff were very helpful and friendly. Rooms have been updated and very clean, We used the Michigan Room for our event and it was perfect size all the guest had fun and I did not get any bad review. Pool was clean and freshly painted good time was had by all... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The good thing was it was pretty clean and we felt comfortable sleeping there. The bad...the shower kept changing temperatures so you had warm water 5 seconds and scalding the next. We had a double queen and thankfully it was just the 2 of us cuz the one bed was broke! Also had to slam the door every time we... More 

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Traverse City, Michigan
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice rooms. Great place for a convention. Small eatery in lobby, but a number of chain restaurants are within a short drive. They allow hospitality rooms. Large convention halls, but ladies... bring a sweater!!! the meeting rooms are cold!

Was this review helpful? Yes
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Brooklyn, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 23, 2015

The hotel overall wasn't bad, but the pool was never fixed as promised and we had a dog barking problem! The hotel took 10% off our room but we'd rather have had the dog problem fixed. To all those that take dogs to a hotel, be courteous!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Caseville, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Everything was good except the pool and pool room being cold, exterior temps well below zero so I am no sure if that effected warming of pool area. The hot tub was dirty but I think that might have been that the kids were "swimming" in the hot tub because the pools were cold. But for the most part we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Mitesh P, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

peck, United States
1 review
3 of 5 stars Reviewed February 19, 2015

A little out dated and seemed dark. The layout was a choppy but it was comfortable and very clean. Very nice pool area and hot tub. we stayed here during a snow storm so did not see much os the outside but looked like their was a nice courtyard.

Review collected in partnership with Best Western

Was this review helpful? Yes
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