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BEST WESTERN Valley Plaza Inn

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5221 Bay City Road, Midland, MI 48642
Best prices for: 1 room 1 guest
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BEST WESTERN Valley Plaza Inn
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BEST WESTERN Valley Plaza Inn
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154 reviews from our community

Traveler rating
    37
    38
    28
    26
    25
See reviews for
67
23
5
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (49)
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    (46)
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Plymouth, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We was at this motel for two days. The breakfast buffet was the largest that I have seen, There was waffles to make, eggs, ham,biscuits and sausage gravy, fruit, cereal,bagels and toast. The bed in our room was very comfortable. The toilet had some issues, taking a long time to fill the tank. It was very hard to control the... More 

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Plymouth, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Went for my brother's wedding. Front desk staff and security staff were nice, warm and friendly. We liked that the room opened to a courtyard. The breakfast offered significant variety, which the children loved and the adults pronounced as "okay". The pool was enjoyed by the children. We really liked that they had a 2-3 foot pool so our children... More 

Review collected in partnership with Best Western

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Midlan, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I came in late Friday night.Staff was very welcoming and supportive with dinner options if interested. Complimentary coffee. Breakfast was awesome, best we ever had. Room was nice, clean comfortable. Internet available. Staff was nice, professional , friendly, breakfast kept stocked with crowd of visitors. Didn't get wake up call, but had other alarms. Left early Sun... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Michigan
Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here after a family wedding reception at the Great Hall across the parking lot. The room was clean, updated and comfortable. After returning to the hotel following the reception, we were having trouble getting the soft drink machine to work. Adam, who was working the front desk (and as it appeared, was just ending his shift) attempted to... More 

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Detroit, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

From entrance to exit, the hotel staff makes you feel at home. It is a little rough around the edges, but they are making improvements on the cosmetics. The beds are great and if you forgot anything at home, they've got you covered.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Fruitport, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The water was scalding with no way to turn it down. The water to brush our teeth smelled and tasted as if it was sitting with cigarette ashes in it forever. There was an odor in our room like mildew. Towels were not refreshed until we called for them. It didn't look like the bathroom had even been cleaned when... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Travelers are raving about these Midland hotels

Detroit, Michigan
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We always come in the down season for this hotel in early/mid March for a bowling tournament. The hotel is usually still going through some upgrades or renovations but it is never an issue for us. They work very hard to accommodate the large group that we bring and of the 75-100 of us that stay, there are rarely any... More 

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Grand Rapids, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We had an amazing time :-) We had a Large group for a traveling soccer team and the hotel was well kept, quiet, and had great pools for the kids! We also loved Gimmicks with the arcade, putt putt, etc. The hospitality room was a great touch. We will stay again.

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very good customer service and nice and deep pool. Comfortable beds. All around good stay. The rooms were clean and smelled good. Didn't get to try the breakfast but nice cafe, I can't Waite for my next stay Hope it will be as. Awesome as the last.

Was this review helpful? Yes 1
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Grand Rapids, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We were attending a conference in town, and chose this hotel for the price point, plus it was only 10 minutes from downtown where our meeting was being held. Everything at the hotel was great. We enjoyed the breakfast prior to leaving for our meeting, and it was a good thing we did, because the meeting had coffee but not... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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