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BEST WESTERN Valley Plaza Inn

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5221 Bay City Road, Midland, MI 48642
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1 room 1 adult
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BEST WESTERN Valley Plaza Inn
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211 Reviews from our TripAdvisor Community

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Midland, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

for $113 per night, I would have expected a more welcoming experience. When we walked in, the strong oder of overly deep fried foods knocked you off your feet. The couches in the lobby were dirty and it was obvious that no one enforced the no smoking rule because the hallway reeked of smoke!

Review collected in partnership with Best Western

Helpful?
Thank Julie B
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Michigan City, Indiana
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This property offers extremely accommodating and friendly staff. It is in desperate need of some remodeling. The beds were comfy but rooms feel drab and a little dirty. But it is a decent value and kids love it.

Review collected in partnership with Best Western

Helpful?
Thank victoriaaD3596JU
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Jackson Center, Ohio
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a great place to stay. The hotel was very clean and quiet. although I was to tired to enjoy them, they had two indoor pools and a hot tub. they also have an excellent hot breakfast. a great feature with this hotel is the bowling alley, and grill right next door. this hotel allowed trucks to park in... More 

Helpful?
Thank leonc15
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Auburn, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay at your Motel was great and the location of it being near the Gimmicks was a plus Everyone done a great job. Thank youI would recommend your Motel to my friends and family. For anyone who is looking for somewhere to stay and have all the conviences they need Best Western is the place to stay.

Review collected in partnership with Best Western

Helpful?
Thank Wendy K
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Oxford, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The kids pool is great and the hot tub if the water is hot is also great. Many games in the game room were out of order and in need of attention. The breakfast was delicious. Overall average hotel but the price should be much less in my opinion.

Review collected in partnership with Best Western

Helpful?
Thank Shannon F
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Midland, United States
1 review
2 of 5 stars Reviewed December 30, 2015

When I chose this establishment I did so based on my experience with their conference and banquet center ambiance as well as cleanliness and thought the hotel would be of the same quality. While the lobby seemed very welcoming the room was not. The night table next to the bed had cracker crumbs next to the lamp, the mirrors were... More 

Review collected in partnership with Best Western

Helpful?
Thank Kevin I
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Travelers are raving about these Midland hotels

Pacific Coast
1 review
2 of 5 stars Reviewed December 30, 2015

Best Westerns are our "go to" place when traveling, however this location did not necessarily fit the standard Best Western product. The staff was friendly and helpful, but the building itself caused problems. These may not bother some people, but had I known beforehand I would have chosen a different hotel, so I'm posting this to allow others to be... More 

Helpful?
Thank calake5
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Northville, United States
1 review
4 of 5 stars Reviewed December 30, 2015

My husband and I checked in without difficulty. The room was comfortable, clean, amenities all worked. The pool was warm and clean, the game room was next to it and comfy and clean. We asked to change to a room near the pool upon check in, and the request was easily granted. As Christmas was the next day, and we... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark K
Lake Ann, MI, United States
1 review
3 of 5 stars Reviewed December 14, 2015

The decor is out of date, but overall it is a decent hotel. While traveling with kiddos this is a good option. They have two pools, one of them being a large kiddy pool, and the larger pool has a nine foot section which don't find often in hotel pools. It also has a sauna and hot tub. The staff... More 

Review collected in partnership with Best Western

Helpful?
Thank Katie M
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Grand Rapids, MI
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 14, 2015

Hockey group had a great stay. We were treated very well. Front desk was great. Hotel was very comfortable and clean. Kids liked the breakfast bar. Great location for hockey since it is less than a mile from the rink. We would stay again.

Review collected in partnership with Best Western

Helpful?
Thank kimbill97
Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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