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Hotel Plaza Suites

5217 Bay City Road, Midland, MI 48642
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Hotel Plaza Suites
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Ranked #12 of 12 Hotels in Midland
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13 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Date | Rating
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    (13)
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    (6)
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    (6)
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1 review
1 of 5 stars Reviewed June 11, 2015

I would not recommend at all. I made sure my grandchildren's room was habitable before i left them there. But my niece checked in and right out after seeing what looked like blood on the blinds, finger prints on the mirrors and something foreign in the tub. She complained and asked for her money back. Oh yes, you pay for... More 

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Portland, Oregon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 31, 2015

This is the second time I have stayed at this "hotel" in the last year. The check in used to be done by the neighboring Best Western. This time they changed and you check in at the "front desk" at the Plaza. The front desk is basically a desk they put up in the lobby...they are using a dial up... More 

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Travelers are raving about these Midland hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 13, 2015

Old building in need of updates probably has not been touched since the 1980's. carpets are worn and stained wallpaper peeling,drapes stained and dirty. landscaping reminds me of an old west ghost town minus the tumbleweeds. If your paying less than $60 a night you could definitely do worse but more that and you can definitely do better.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

I was also a paying customer on this weekend and obviously experienced the same thing you and everyone else did. In my profession I work directly with fire suppression systems like this and much more. I hope you can understand that this building is not brand new and is under maintenance and updates. With that, the fire alarm control system... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2015 via mobile

We stayed a Friday and Saturday night. Friday night was good except the alarm clock kept going off in the room and we had to unplug it. But Saturday night/Sunday morning was when the real excitement was had! Woke up at 2 am to the fire alarm going off. After MANY calls to the front desk and them saying they... More 

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Grawn, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 12, 2015

I should have known better before booking with them. I got quoted one price when I called earlier and then quoted another price when booking. I wanted to queens and got quoted 71.00. When booking the room, I was quoted 79.99 for a king and pulled out couch. It would be extra for 2 queens according to the lady(with an... More 

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Alpena, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 30, 2014

Not was we thought, no game room, pool was broke, the workout room was dirty and if you wanted to lift weights u had to pay to use gym connected to pool area. bowling alley and game room was a complete different building. the movie theater was always closed. we were told the pool just broke before hunting season and... More 

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Sascha B, Manager at Hotel Plaza Suites, responded to this review

Thank you for your recent stay, and I can only apologize for the problems that you encountered, while also clearing up a few misconceptions. Unfortunately, I only knew of the issue with the prescription found in the fridge. As for the pool, I think both accounts are correct, it did "just" break right as hunting season open, while for anyone... More 

Windsor, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 3, 2014

We stayed here while passing through Midland; found it on booking.com for $60+ tax for the night. Was a bit apprehensive after reading the reviews. Yes, you have to check in at the Best Western, but it's not THAT far from the building. When I first arrived, the attendant couldn't find my reservation for some reason, but he was accomodating... More 

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Sascha B, General Manager at Hotel Plaza Suites, responded to this review

Thank you for your recent stay and review, we appreciate the kind comments. We are in the process of becoming a stand-alone hotel, which means no longer will you need to check in elsewhere, or leave the building for breakfast. We are also working on other improvements to the building and the rooms, and we hope you will again choose... More 

Grand Rapids, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

Searched using Travelocity. Found a room at this Hotel Plaza Suites. Overall, a good value despite its age. $70 + taxes of about $7.00 for one Friday night. Like other reviewers, we were surprised to find there was no check-in desk at this building, had to go to front building to register. Room 330 was actually very nice and clean,... More 

Was this review helpful? Yes 1
Sascha B, General Manager at Hotel Plaza Suites, responded to this review

Thank you for your recent stay at the Plaza Suites Hotel, and we appreciate the kind comments. We are currently in the process of becoming a stand-alone hotel, and we do have a check-in desk in the building now, which will make it easier for our guests. We are also serving a Continental breakfast on site, so walking across the... More 

Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2014

No attendant was on duty, (you had to go to the lobby of the Best Western in front), was afraid to walk on carpet barefoot, tub was dirty, missing soaps, hairdryer broken....need I say more? Didn't even try the breakfast after experiencing the room.

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