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Holiday Inn Express Marshall

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329 Sam Hill Dr, Marshall, MI 49068
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1 room 1 guest
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Holiday Inn Express Marshall
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54 Reviews from our TripAdvisor Community

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Traveler rating
    13
    21
    12
    5
    3
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16
14
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (54)
  • Mar-May only
    (9)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (16)
All months
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We booked 4 rooms for my husband, who is retired military, and our children. We were told at the time of our booking that we could get the military rate when we showed our military ID at check in. At check out we were billed for the full rate and now they are saying that the military rate can only... More 

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Greater Cincinnati
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 24, 2015

This was the biggest nightmare. What hotel schedules major construction on a holiday weekend? And have a manager that is not there, and cannot be reached for days? Checking in was an eye opener. You walk in, and the only thing you can see is the front desk. The rest was covered in plastic. The front desk clerk put our... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear Smith0107 Thank you for staying with us and leaving a review. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience because of the ongoing renovation during... More 

Narvon Pa
Level Contributor
136 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 18, 2015

7-2-15 Room 318 This HIE is under construction and will soon be finished. Most rooms are already done and our room looks great. They are painting the pool area now and the breakfast room is under construction.. No pool to use but the exercise room is up. Alexis checked us in and was quite cordial. We said we were going... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 3, 2015

When we booked we saw no warning or mention of major construction in the hotel. The lobby dining area and pool were closed. A key reason I booked here was to have a pool for our son. Denied. The first thing the front desk focused upon at check in was we would like a 10 rating from you. Anything less... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear Stephen L, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and be the best hotel around. However, we sincerely apologize that your stay was a disappointment due to the ongoing construction of the property. I understand your frustration, and I am truly sorry for the overall dissatisfaction you may have experienced.... More 

Elk Rapids, Michigan
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 1, 2015

The hotel lobby and breakfast area is under construction. Hotel is still charging prime rates. Construction noise is extremely loud with materials obstructing walkways. Could not hear receptionist at check in. Had trouble navigating hallways due to construction materials. Were told breakfast would be served in conference rooms. Went to room and found it very small and cramped. Internet was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear Kathleen D, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Our fully renovated standard guest rooms and suites was completed as of January 2015, the rest of public... More 

Kansas City, Missouri
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed June 6, 2015

I reserved a King Room months before my arrival and got a confirmation number. When I arrived on May 28, I was given a Queen Room and was told that the hotel was "full" and no King Rooms were available. I checked the hotel's website when I got to my room and learned that they STILL had several King Rooms... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear dsandy, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

South Lyon, Michigan
Level Contributor
200 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed May 27, 2015

Our stay was a continuation of what I have come to expect from the brand. There was a warm and friendly welcome at registration. When I returned to the desk to request a late checkout, there was no hesitation, and even an offer for an additional half hour. The room was in great condition and super clean. The common areas... More 

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Level Contributor
191 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed April 16, 2015 via mobile

Front desk Kelly was on duty and saw to it that we were well taken care of. Helpful and energetic she was. Clean rooms reasonably priced. directed us to a nice restaurant. Thanks Kelly for your help. People have a look you won't be disappointed.

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Livonia, Michigan
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 22, 2014

Was Clean, and welcoming..Has a Continental Breakfast, which was ok..Staff was friendly...A good place to stay when visiting Dark Horse Brewing Co. Also, Go Dad Cab will take you anywhere you want to go...Its a must use when visiting dark horse..

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear tommyz77, Thank you for taking the time to leave a review. It is a pleasure to read about your positive experiences within our property. Your compliments regarding the amenities and our friendly staff are very comforting and will be shared with them. Our team's goal is to make sure our guests enjoy their stay at our property and we... More 

West Olive, Michigan, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 15, 2014

Very welcoming, friendly staff. My room was quiet, clean and comfortable. Pillows were awesome! I enjoyed the breakfast assortment, food was plentiful and delicious. I came for business and brought my husband along. He thought it was a great hotel also. It is near I-94, but we were on the opposite side of the hotel, and couldn't hear any expressway... More 

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214 photos of this hotel

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Other (34)
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