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All 3 Marshall hotels

Holiday Inn Express Marshall

2.5 of 5 Hotel   |   329 Sam Hill Dr, Marshall, MI 49068
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Ranked #3 of 3 hotels in Marshall
A recent review
5 of 5 stars reviewed 4 days ago
PATSY V CRYSTAL LAKE
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39 people have reviewed this hotel

Traveler rating
    11
    16
    9
    2
    1
See reviews for
11
10
7
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
CRYSTAL LAKE
Reviewer
5 reviews 5 reviews
4 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our experience at this motel was extremely good. The front desk administrator (Coral Brown) was so helpful in letting us do an early check-in so we could attend a wedding at 3:00 and 1 hour from Marshall. The rooms were very clean (especially the bathroom) and the breakfast was outstanding with a huge selection of food. Everyone was friendly and... More

Was this review helpful? Yes
Josh D, Manager at Holiday Inn Express Marshall, responded to this review

Hi Patsy, Thank you so much for taking the time to write such a wonderful review for our hotel. I'm glad that we were able to accommodate you to get in early for that wedding; I know those kind of days can be a bit hectic AND fun! We do hope to see you again the next time you're in... More

Dayton
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 28, 2014

Did not pre-book, and we arrived late in the day. This hotel runs on a bare minimum of staff, as was evidenced at check-in and no front desk help. I called out a greeting, to no response, waited, shouted again. Finally I reached over the counter, picked up the front desk phone and called the front desk (as if I... More

Was this review helpful? Yes
Josh D, Front Office Manager at Holiday Inn Express Marshall, responded to this review

Hi Sallie, Thank you so much for taking the time to write a review and choosing to stay with us at the Holiday Inn Express in Marshall, MI. We do our best to make sure our guest enjoy their stay from check-in to check-out. I'm sorry that the desk attendant wasn't there when you first arrived, unfortunately it was due... More

Chicago, Illinois
Top Contributor
62 reviews 62 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 22, 2014

With only one person at the desk, check in required some patience, but once we had Kevin's full attention things went smoothly. This is a business class hotel, with free wi-fi and a business center which was clean and comfortable. The room was spacious, clean and equipped with the usual amenities. The indoor pool was rather small and I didn't... More

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Marshall, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2014

I had my 6 year old bday party there. very accommodating for the party, However we had a kids suite, nice size. Here are my issues; _ coffee splats in kitchen sink _ Trim where linoleum meets carpet, corner is missing exposing metal, my child stubbed his toe on this 3 times _Found a gooey sticky play phone in the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear anna m, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Illinois
Contributor
14 reviews 14 reviews
9 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 22, 2014

The treadmills in the fitness room are not working properly. Furthermore the key to enter the fitness room would not work and a hotel employee was required to unlock the door. There was an empty container of sanitary wipes and the equipment was dirty.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear CornfieldsIllinois, Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable feedback regarding the room and will forward it to our management team for the purpose of bringing improvements needed.... More

Waterford, Michigan, United States
Top Contributor
88 reviews 88 reviews
41 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 3, 2014

I stayed here because Firekeepers Casino was sold out of rooms and was booked in this hotel free. It was a pleasant surprise, very clean, nice indoor pool, nice free breakfast buffet like all of the IHG Expresses. The staff was friendly but a couple of them were a bit on the testy side when my first night was upgraded... More

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New York City, New York
Top Contributor
51 reviews 51 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 20, 2013

Marshall Michigan is a quaint historic town with a casino nearby, but not a major tourist attraction. This property proved to be an excellent value when passing through one evening. The 2-queen bed room was very generously sized, contained a fridge with microwave and the third floor location was very quiet. The bed was comfortable with abundant linens, the bathroom... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 10, 2013

Stayed here to attend Festival of the Forks in Albion. Very friendly staff. Very clean and comfortable room with microwave and mini fridge. Bed very comfortable with plenty of pillows, nice fresh crispy linen, nice fluffy towels. Free breakfast was good and offered more than just a continental breakfast. Free popcorn in the evening. A good spin on things, the... More

Was this review helpful? Yes 1
Middle Tennessee
Top Contributor
118 reviews 118 reviews
44 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed August 19, 2013

We stayed at the hotel when we were visiting in the Battle Creek area. It was in a good location and the service was very good. We had requested a room with a refrigerator-the first room didn't have one, but they quickly gave us another room with a refrigerator. I recommend this hotel.

Was this review helpful? Yes 1
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2013

The hotel staff was extremely courteous and helpful, even at 11 p.m. The room was very clean and large with a mini fridge in room. The hotel also offered a free breakfast and wifi. Overall, a good place to spend the night off of I 94.

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Additional Information about Holiday Inn Express Marshall

Address: 329 Sam Hill Dr, Marshall, MI 49068
Phone Number:
Location: United States > Michigan > Calhoun County > Marshall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Marshall 2.5*
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Also Known As:
Holiday Inn Express Marshall Hotel Marshall
Holiday Inn Marshall
Marshall Holiday Inn

42 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (19)
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Hotel & grounds (7)
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Pool/beach area (4)
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Dining (5)
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Business center/function rooms (1)
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Bathroom (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Marshall Hotel is just minutes east of Battle Creek and offers guest rooms that are beautifully appointed and feature many highly requested items for this mid-market hotel. We have the 'Simply Smart' Free Deluxe Breakfast, High Speed Internet, Fitness Center, In-Room Coffee Makers, Voicemail, In-Room Irons and Ironing Board and Hair Dryers, Indoor Pool, Spa Rooms, and Kids Suites all bring you back to your Home Away From Home in Historic Marshall, Michigan. ... more   less 
Number of rooms
66

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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