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All 3 Marshall hotels

Holiday Inn Express Marshall

2.5 of 5 Hotel   |   329 Sam Hill Dr, Marshall, MI 49068
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Ranked #3 of 3 Hotels in Marshall
A recent review
4 of 5 stars Reviewed October 5, 2014
Phyliss B Canton
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42 reviews from our community

Traveler rating
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    18
    10
    2
    1
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11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canton
Top Contributor
70 reviews 70 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 5, 2014

The Holiday Inn Express in Marshall is under renovation, the entire 2nd floor is being remodeled. The rest of the hotel is lovely. Small pool, no hot tub, but nice interior. Directly off the freeway I-94, the city of Marshall is just down the street. Marshall is a quaint historical town. The Holiday Inn Express meets all of the traveler's... More

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Josh D, Manager at Holiday Inn Express Marshall, responded to this review

Hi Phyliss! Thank you so much for taking the time to review our hotel; we truly appreciate you taking the time to rate us and choosing our hotel to be your choice of stay while in the Marshall area. We try and do our best to make sure all of our guests have the best experience as possible no matter... More

Glen Ellyn, Illinois, United States
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 18, 2014

The place is fine. Nothing special. You get what you pay for, which in my case, wasn't a whole shed load. Which is good. The rooms are what you expect and somewhat in need of an update, but they are clean. The AC unit works very well, which is key. And the bathroom soaps and shampoos actually smell, well, decent.... More

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Josh D, Manager at Holiday Inn Express Marshall, responded to this review

Hi Ken, Thanks for taking the time to review our hotel. We truly appreciate all the feed back we get from our guests. I'm glad you enjoyed the cleanliness of the room and AC working well. I apologize for the renovation noises one of the unfortunate side effects of upgrading. We've recently opened our third floor with the newly renovated... More

Indianapolis, Indiana, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 2, 2014

Needed a place for weekend stay. Booked online. Motel was conveniently located in area and very clean. Staff very helpful with directions to area locations. Gave me a voucher I used at a very good local resturant. Currently renovating but, it was not a distraction. Small indoor poor and decent breakfast. Would return,

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Josh D, Manager at Holiday Inn Express Marshall, responded to this review

Hi Nick, Thank you very much for taking the time to review our hotel and choosing us as your place to stay while you were in town. I'm glad you enjoyed Schuler's it is definitely one of the best places in town. Hopefully the rest of your weekend was great as well. We look forward to seeing you the next... More

CRYSTAL LAKE
Reviewer
5 reviews 5 reviews
4 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed August 29, 2014

Our experience at this motel was extremely good. The front desk administrator (Coral Brown) was so helpful in letting us do an early check-in so we could attend a wedding at 3:00 and 1 hour from Marshall. The rooms were very clean (especially the bathroom) and the breakfast was outstanding with a huge selection of food. Everyone was friendly and... More

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Josh D, Manager at Holiday Inn Express Marshall, responded to this review

Hi Patsy, Thank you so much for taking the time to write such a wonderful review for our hotel. I'm glad that we were able to accommodate you to get in early for that wedding; I know those kind of days can be a bit hectic AND fun! We do hope to see you again the next time you're in... More

Dayton
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 28, 2014

Did not pre-book, and we arrived late in the day. This hotel runs on a bare minimum of staff, as was evidenced at check-in and no front desk help. I called out a greeting, to no response, waited, shouted again. Finally I reached over the counter, picked up the front desk phone and called the front desk (as if I... More

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Josh D, Front Office Manager at Holiday Inn Express Marshall, responded to this review

Hi Sallie, Thank you so much for taking the time to write a review and choosing to stay with us at the Holiday Inn Express in Marshall, MI. We do our best to make sure our guest enjoy their stay from check-in to check-out. I'm sorry that the desk attendant wasn't there when you first arrived, unfortunately it was due... More

Chicago, Illinois
Top Contributor
65 reviews 65 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 22, 2014

With only one person at the desk, check in required some patience, but once we had Kevin's full attention things went smoothly. This is a business class hotel, with free wi-fi and a business center which was clean and comfortable. The room was spacious, clean and equipped with the usual amenities. The indoor pool was rather small and I didn't... More

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Marshall, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2014

I had my 6 year old bday party there. very accommodating for the party, However we had a kids suite, nice size. Here are my issues; _ coffee splats in kitchen sink _ Trim where linoleum meets carpet, corner is missing exposing metal, my child stubbed his toe on this 3 times _Found a gooey sticky play phone in the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear anna m, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Illinois
Contributor
15 reviews 15 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 22, 2014

The treadmills in the fitness room are not working properly. Furthermore the key to enter the fitness room would not work and a hotel employee was required to unlock the door. There was an empty container of sanitary wipes and the equipment was dirty.

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IHGCare, Guest Relations Manager at Holiday Inn Express Marshall, responded to this review

Dear CornfieldsIllinois, Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable feedback regarding the room and will forward it to our management team for the purpose of bringing improvements needed.... More

Waterford, Michigan, United States
Top Contributor
107 reviews 107 reviews
53 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 3, 2014

I stayed here because Firekeepers Casino was sold out of rooms and was booked in this hotel free. It was a pleasant surprise, very clean, nice indoor pool, nice free breakfast buffet like all of the IHG Expresses. The staff was friendly but a couple of them were a bit on the testy side when my first night was upgraded... More

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New York City, New York
Top Contributor
62 reviews 62 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 20, 2013

Marshall Michigan is a quaint historic town with a casino nearby, but not a major tourist attraction. This property proved to be an excellent value when passing through one evening. The 2-queen bed room was very generously sized, contained a fridge with microwave and the third floor location was very quiet. The bed was comfortable with abundant linens, the bathroom... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Marshall

Address: 329 Sam Hill Dr, Marshall, MI 49068
Phone Number:
Location: United States > Michigan > Calhoun County > Marshall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Marshall 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Marshall Hotel Marshall
Holiday Inn Marshall
Marshall Holiday Inn

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