Good customer service is a top priority for me, and while I do agree with other reviews suggesting that the rooms were somewhat dated, the Birchmont exceeded my expectations for customer service. I was allowed to check in early, the staff was gracious in handling my and my family's requests, and I appreciated the different ways they worked to make... More

This motel is in such a lovely setting--surrounded by woods with a hill in back and Lake Superior across the road. And we enjoyed staying there with so many other dog lovers! It was handy to have a kitchenette and internet service. The room was a little dated, but a clean and welcoming and definitely a good bargain for the... More

We had a large room under the office for our family of 5. It was close to the pool, which was great, but the room was dirty and the couch smelled terrible. The staff was vacuuming the office early in the morning and woke us all up. The location is good though and some of the rooms are better than... More

The room was very clean and comfortable. We had a kitchenette (but didn't use it). The internet speed was excellent. The desk clerk was very nice and helpful. We had a great view of Lake Superior, and a nice private balcony with chairs, overlooking the Lake. There is a running/biking trail along the Lake, just across the road, so it... More

When I heard they had an outdoor pool....I was hooked...it brought back so many memories of childhood vacations.....also the first "Vacation" movie...equipped with small kitchenettes ....deck chairs and picnic tables, a hammock....and even a gas grill 8 feet from our door...it is quite the ideal of a northern Michigan vacation....toss in a free continental breakfast with fruit/bagels and pastries....awesome piping... More

When we checked in we were disappointed to find out we had been double booked in to the suite and the other party had already checked in. The front desk clerk Steve was genuinely sorry and was willing to do anything to make up for this mistake. Luckily, the other party that had checked in was my father-in-law with whom... More

Excellent for the price, if you are expecting the ritz than go there and pay their price, but for the casual, money wise traveler, this is your place. It is close to town, has a great view of superior, very good parking,good cont breakfast,nice pool and play area for kids(in the front yard), a paved trail across the street that... More

First of all the staff was great! We came in late one night and called ahead. The owner left a key out for us and didn't even charge us until the next morning. The place is close to the lake but the view is indeed downgraded by the hwy going by in front. The large back deck is really nice... More

We recently spent two nights at the Birchmont while visiting friends in Marquette. We had two rooms, both with kitchenettes, which we didn't use, but were adequate for anyone who wanted to do simple meals. The motel is dated, but everything was clean and neat. When you pay these prices, you don't expect huge fluffy towels, free shampoo, hair dryers,... More