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Extended Stay America - Detroit - Madison Heights

2.5 of 5
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32690 Stephenson Highway, Madison Heights, MI 48071
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Extended Stay America - Detroit - Madison Heights
Best prices for: 1 room 1 guest
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Ranked #6 of 9 Hotels in Madison Heights
A recent review
4 of 5 stars reviewed 1 week ago
aels_wife
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55 reviews from our community

Traveler rating
    14
    8
    6
    14
    13
See reviews for
8
10
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (14)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

The staff is very friendly and accomedating. The room was clean and comfortable with a full kitchen (minus an oven). The only negative is the analog TV and the volume was difficult to control from chanel to chanel. We would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the issue with the TV. We are sorry for this issue, but are happy to read that you had a great stay overall. I truly appreciate your kind comments about our friendly and accommodating staff and I... More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2015

I stayed here for a couple of months. I find the hotel to be pretty comfy for longer stays. It is usually pretty quiet. The staff is friendly and provides good service. The long stay rates are pretty good. The grab and go breakfast is handy. The internet is a little slow every now and then but i have tried... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the service you received from our staff. I will be sure to share your kind remarks with our team. As well, it's great to hear that you were satisfied with our grab-and-go breakfast and our affordable rates. We hope... More 

Cambridge, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 22, 2014

This place is defiantly what I expected, while I stayed from the end of October to just before Xmas. They give good long term rates so the majority of the guest are people working in the area who are from far away. That's a good thing for the most part it was quiet except the odd weekend. What turned me... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the staff and overall cleanliness of our property. We do work very hard to maintain a clean, comfortable hotel. Still, I sincerely apologize that we dropped the ball concerning your cooking utensil request. I discussed your comments with... More 

Travelers are raving about these Madison Heights hotels

London, Canada
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed October 20, 2014

The first time that I did not read the reviews first was here, as it was a last minute trip. The nearby Fairfield Inn & Hampton Inn were expensive as there was something going on the area. This hotel bills itself as a no frills place, no room cleaning, a "grab & go breakfast", etc and the price reflects it.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast and your stay with us overall did not meet your expectations. As well, I am sorry for the smoke odor you encountered during your visit. I will be reviewing your comments with our staff to ensure these issues do not continue... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2014

I found a great rate on this hotel through Hotwire and stayed here just over the past weekend and I must say, it is not as bad as most of the reviews posted here would have you believe. The service was friendly and management called about 5 minutes after I arrived in my room to see if everything was to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such encouraging things about our hotel. I truly appreciate your comments regarding the location and local amenities that are close by. As well, I am thrilled to read that you found our hotel to be a great value. Thank you again for sharing your experience... More 

Dittmer, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 9, 2014

This is the second time we have stayed at this hotel and each time have been pleased with the cleanliness of the place and friendliness of the staff. It has been quiet and easy for us to park when we have the trailer with us.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such a pleasant review about about our hotel. I am glad to read that you were pleased with the cleanliness of our property. I am especially pleased to read that you received such friendly service from our staff. The staff and I would like to... More 

1 review
2 of 5 stars Reviewed September 6, 2014

I stayed here on a visit to my hometown while inquiring on a job offer. While the company I was interviewing with paid for all of my expenses I wanted to show them that I would be as frugal with their money as I am with my own. The staff was rude and they were not at all accommodating. You... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that our staff did not attend to your needs in a professional manner and that you did not enjoy your visit with us overall. I will be meeting with our staff to review your comments to ensure these issues do not continue... More 

Homewood, Illinois
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 28, 2014

Not only does the front desk not know what they are doing. The manager Jim is a complete joke who cant help you with anything either. The place is disgusting, my sheets where never washed my entire stay, I was frightened to even use the towels because you could see every little stains. The place just has a smell of... More 

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Hyderabad, India
Senior Contributor
29 reviews 29 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 4, 2014

For a long stay business visit with minimum budgets, this is the better place as it has the option of kitchen. good studio rooms, friendly atmosphere. value for money. close to mall and amc theater for time pass.

Was this review helpful? Yes 1
Miami, Florida
1 review
1 of 5 stars Reviewed July 7, 2014

Piece of garbage. mistake of my life for staying there sleeping on the street is cleaner and better disgusting.very dirty.bathrooms and towels are dirty.carpet dirty andwet.rooms are horrible.im speechless

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for bringing your experience to our attention. We are very sorry to read that your room's level of cleanliness was not satisfactory. Please accept our apologies. We will be working with our housekeeping staff to make sure every room is cleaned properly and that your experience is not repeated. Thank you again for your feedback. If you would... More 

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