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All 9 Madison Heights hotels

Extended Stay America - Detroit - Madison Heights

2.5 of 5 Hotel   |   32690 Stephenson Highway, Madison Heights, MI 48071
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Ranked #6 of 9 Hotels in Madison Heights
A recent review
4 of 5 stars Reviewed September 22, 2014
Dan T
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52 reviews from our community

Traveler rating
    14
    7
    5
    13
    13
See reviews for
8
10
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, Canada
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed October 20, 2014

The first time that I did not read the reviews first was here, as it was a last minute trip. The nearby Fairfield Inn & Hampton Inn were expensive as there was something going on the area. This hotel bills itself as a no frills place, no room cleaning, a "grab & go breakfast", etc and the price reflects it.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that our grab-and-go breakfast and your stay with us overall did not meet your expectations. As well, I am sorry for the smoke odor you encountered during your visit. I will be reviewing your comments with our staff to ensure these issues do not continue... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2014

I found a great rate on this hotel through Hotwire and stayed here just over the past weekend and I must say, it is not as bad as most of the reviews posted here would have you believe. The service was friendly and management called about 5 minutes after I arrived in my room to see if everything was to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such encouraging things about our hotel. I truly appreciate your comments regarding the location and local amenities that are close by. As well, I am thrilled to read that you found our hotel to be a great value. Thank you again for sharing your experience... More

Dittmer, Missouri
2 reviews
4 of 5 stars Reviewed September 9, 2014

This is the second time we have stayed at this hotel and each time have been pleased with the cleanliness of the place and friendliness of the staff. It has been quiet and easy for us to park when we have the trailer with us.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

The staff and I read your review, and would like to thank you for writing such a pleasant review about about our hotel. I am glad to read that you were pleased with the cleanliness of our property. I am especially pleased to read that you received such friendly service from our staff. The staff and I would like to... More

1 review
2 of 5 stars Reviewed September 6, 2014 via mobile

I stayed here on a visit to my hometown while inquiring on a job offer. While the company I was interviewing with paid for all of my expenses I wanted to show them that I would be as frugal with their money as I am with my own. The staff was rude and they were not at all accommodating. You... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that our staff did not attend to your needs in a professional manner and that you did not enjoy your visit with us overall. I will be meeting with our staff to review your comments to ensure these issues do not continue... More

Homewood, Illinois
1 review
1 of 5 stars Reviewed August 28, 2014

Not only does the front desk not know what they are doing. The manager Jim is a complete joke who cant help you with anything either. The place is disgusting, my sheets where never washed my entire stay, I was frightened to even use the towels because you could see every little stains. The place just has a smell of... More

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Hyderabad, India
Senior Contributor
27 reviews 27 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 4, 2014

For a long stay business visit with minimum budgets, this is the better place as it has the option of kitchen. good studio rooms, friendly atmosphere. value for money. close to mall and amc theater for time pass.

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Miami, Florida
1 review
1 of 5 stars Reviewed July 7, 2014

Piece of garbage. mistake of my life for staying there sleeping on the street is cleaner and better disgusting.very dirty.bathrooms and towels are dirty.carpet dirty andwet.rooms are horrible.im speechless

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for bringing your experience to our attention. We are very sorry to read that your room's level of cleanliness was not satisfactory. Please accept our apologies. We will be working with our housekeeping staff to make sure every room is cleaned properly and that your experience is not repeated. Thank you again for your feedback. If you would... More

SPRING BROOK TOWNSHIP
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 2, 2014

Very pleased with the rates, the front desk staff was great, a few problems though, the pots and pans looked as if they were never cleaned, the air conditioner made so much noise it was hard to sleep, and I did find roaches in the room. The interior common areas need some work but overall it was a good stay.

Was this review helpful? Yes
Nashville, Tennessee
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 1, 2014

When I booked this place I specifically noted that I would be driving all night and that I would be checking in very early in the morning. So when I arrived at 5:30 AM there was no one at the desk and there were instructions to dial "0" and let them know I was at the front desk. The only... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Chris - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding our night attendant is truly regrettable. We are very sorry for your experience. In response to your feedback, we held a coaching session and reviewed proper procedures for guest services. We are glad that we were able... More

Greenville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2014

We stayed for over a month on business to the area. The room itself was fine, it was clean and had what we needed. We were on the top floor but there was still noisy people from down the hall that would run up and down the hallways, hollering. Apparently some of the long term guests think its funny to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for your review. We appreciate your kind remarks about our hotel and our staff. We are glad to read that you were pleased with your room's cleanliness and appearance. We appreciate you letting us know about the noise factor. Our staff takes noise complaints seriously and we attempt to keep noise down to a minimum. Thank you for... More

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Additional Information about Extended Stay America - Detroit - Madison Heights

Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Phone Number:
Location: United States > Michigan > Madison Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
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Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay

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