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Extended Stay America - Detroit - Madison Heights

2.5 of 5
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32690 Stephenson Highway, Madison Heights, MI 48071
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Extended Stay America - Detroit - Madison Heights
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62 Reviews from our TripAdvisor Community

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Reston, Virginia
2 reviews
4 of 5 stars Reviewed December 29, 2015

The hotel room was a little tired, but the bed was very comfortable, the water was hot and the staff were friendly, helpful and efficient. We stayed at this hotel for 9 nights. We had two small dogs. The location is close to the freeway (I-75) and also very close to many restaurants and entertainment. I would stay there again.

Helpful?
Thank Gary V
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I’m so pleased to read that you had a positive stay and that we were able to accommodate your needs with our pet friendly policy. I truly appreciate your kind comments regarding our friendly staff! Once more, thank you for posting your... More 

Fenton, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 30, 2015

This hotel is in a nice business area and I love this chain so it seemed like a good fit. Unfortunately, when I walked in it reeked of cigarettes, especially the garbage can. They need to enforce their policy on smoking in rooms better. It also looked like the housekeeping skimps when they can. The room didn't look thoroughly maintained.... More 

Helpful?
2 Thank perlanga2005
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room at check-in is not acceptable. We are very sorry for your experience. I am speaking to the staff in the morning to ensure that proper cleaning of rooms is followed. We continually work to improve... More 

Travelers are raving about these Madison Heights hotels

Northville, Michigan
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 22, 2015

First and foremost, the ENTIRE hotel reaked with a super strong stinch of CURRY even my room. now if you like curry, maybe this might be a great choice for you. The guest above my room had children and they were running, jumping and playing all night to 3am and the hotel staff did nothing about it. When I complained,... More 

Helpful?
2 Thank Will M
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to... More 

Madison Heights, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2015

Painting and new chairs making it look new. The staff is friendly and enjoyable also very helpful. Heard possibly painting outside in September. Updating is making things more comfortable. Thanks to the staff.

Helpful?
1 Thank jksr1627
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Madison Heights, Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2015

I don't normally write reviews, however, I am inspired to leave some feedback about this property and some of the great things I've seen over the last year or so. First off, the whole hotel has been recarpeted and some of the rooms have received a refreshing with new carpeting too. The lobby has fresh paint the area behind the... More 

Helpful?
Thank Chad C
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the updates to our property. Our staff work very hard to provide a clean, comfortable room for all guests. I especially appreciate your comments about our new carpeting. I will be sure to share your kind remarks with our team. Thank you again... More 

Madison Heights, Michigan
1 review
5 of 5 stars Reviewed June 1, 2015

Because of my deafness, they treated me extra accommodating to my special needs which is beyond my expectant of their service. I love Brittany , Mike, Jim (manager) and other woman I didn't get her name those staff are GREAT without a question. Just book this place and prove me wrong. :-)

Helpful?
Thank scott a
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write such a glowing review. I am proud of our staff for providing you with the excellent service that you deserve. Thank you again for your review. We appreciate your very kind words. It would be our pleasure for you to repeat your experience with us in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015 via mobile

Employees very helpful. Express Breakfast for the working people is perfect. Kitchenette is great for fixing small meals. One bad thing is the TV channels. Don't understand why no channels for Tigers games or Red Wings games that is bad. Could make it review of 1 because of TV channels but all others things are good.

Helpful?
1 Thank Jan R
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our TV channel selection was not to your satisfaction. Still, I'm so pleased to hear that you enjoyed our grab-and-go breakfast and fully equipped kitchens. Thank you again for your review. We look forward to seeing you in the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2015 via mobile

The staff is very friendly and accomedating. The room was clean and comfortable with a full kitchen (minus an oven). The only negative is the analog TV and the volume was difficult to control from chanel to chanel. We would stay here again.

Helpful?
1 Thank aels_wife
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the issue with the TV. We are sorry for this issue, but are happy to read that you had a great stay overall. I truly appreciate your kind comments about our friendly and accommodating staff and I... More 

Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 27, 2015

I stayed here for a couple of months. I find the hotel to be pretty comfy for longer stays. It is usually pretty quiet. The staff is friendly and provides good service. The long stay rates are pretty good. The grab and go breakfast is handy. The internet is a little slow every now and then but i have tried... More 

Helpful?
Thank Hein B
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the service you received from our staff. I will be sure to share your kind remarks with our team. As well, it's great to hear that you were satisfied with our grab-and-go breakfast and our affordable rates. We hope... More 

Cambridge, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 22, 2014

This place is defiantly what I expected, while I stayed from the end of October to just before Xmas. They give good long term rates so the majority of the guest are people working in the area who are from far away. That's a good thing for the most part it was quiet except the odd weekend. What turned me... More 

Helpful?
Thank KnGBronson
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the staff and overall cleanliness of our property. We do work very hard to maintain a clean, comfortable hotel. Still, I sincerely apologize that we dropped the ball concerning your cooking utensil request. I discussed your comments with... More 

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