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All 9 Madison Heights hotels

Extended Stay America - Detroit - Madison Heights

2.5 of 5 Hotel   |   32690 Stephenson Highway, Madison Heights, MI 48071
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Extended Stay America - Detroit - Madison Heights
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A recent review
3 of 5 stars Reviewed March 26, 2013
maxim030390 Madison Heights, Michigan
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37 people have reviewed this hotel

Traveler rating
    13
    4
    3
    8
    9
See reviews for
8
7
5
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Alliance, Ohio
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The carpets were disgusting look like someone dragged a dead body up and down the halls. The room carpets were terrible. The tubs,sinks and toilets were nasty. Called from my phone to the desk to ask for linens for the pullout couch because the phone didn't work. Was told someone would be right up to replace. They never showed up... More

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Madison heights
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Stinks like weed.. dirty falling apart and the gave me a dnr for not wanting to stay in there bad room.. saying I can't rend from them again but they charged me...should be shut down. Just go next door to fairfield.

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Detroit, MI
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 26, 2014

I visited for one night, thinking I found a pretty good deal in the city of Madison Heights, but it may have been the worst one in the area.. Although the staff was very friendly, the hotel was run-down. The door in the bathroom of my room wouldn't close.. We literally had to use all of our strength to close/open... More

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Lansing, Michigan
1 review
1 of 5 stars Reviewed January 2, 2014

I am shocked at how run down Extended Stay has allowed this facility to become. Upon arrival, the lobby wreaked of marijuana, the check-in process took forever, then we were told the elevator was broken. We went upstairs to find the hallway badly stained (like, really gross). The rooms are nothing like the pictures show. The furniture is nasty and... More

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Philadelphia
1 review
2 of 5 stars Reviewed December 6, 2013

Very Nice people at the front desk, fire alarm going off in middle of night, front door open so all can walk in, and did I mention the carpets with more stains than clean carpet. ... this place is for you - pay cheap, get cheap - not a five star for sure but if you just need a place... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for the feedback about your stay at our hotel. I am so glad that our staff provided you with such great service. Still, I am very sorry that you were disturbed by the fire alarm going off in the middle of the night during your stay. Please know, our fire alarm looks a bit like an extra light... More

Guadalajara, Mexico
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 24, 2013

Do NOT stay here, the place is dirty and the smell is terrible. The manager is not friendly at all and the rooms are full of human hair everywhere (beds, fridge, bathroom). The floor is sticky and you can find food from old guests left it in the countertops.

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Bloomfield Hills, Michigan
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 11, 2013

This property is more like a homeless shelter than a hotel. To say it is filthy is an understatement. It has old, worn, and dirty carpet and a terribly offensive odor permeates the hotel. I suspect this is due to the guests who call this place "home" instead of a hotel and the foreign businessmen who cook in their rooms.... More

Was this review helpful? Yes 1
Madison Heights, Michigan
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 19, 2013

My husband and I have been here for over a year and a half and while things were great in the beginning they have gone down hill since. We were excited to have the TV and Bed upgraded in our room as it made life more comfortable however a couple months later the rent was raised suddenly by $100 a... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Sheena - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our free WiFi did always work properly. Please know, our company is in the midst of updating our provider which will help rectify this type of issue... More

Madison Heights, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 26, 2013

I moved in on March 10, 2013 and my first impression was not bad about how my room looks. However, the internet over here is very very very slow and expensive. The give you 2mbps of download for $15 a week or $30 per month. It is very very very expansive even in my native country is much cheaper. I... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate your kind comments about the room; however, we do apologize that the wireless internet did not meet your needs. In response to your feedback, I am working with our wireless provider to ensure all our equipment is functioning at its highest capacity. We continually work... More

Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 13, 2013

I just spent 16 days here. My first impression of the clientele was "oh this is where FEMA sends disaster survivors." But my review is on the hotel, not the people. The carpet was very old and damaged. By the bed it looks like someone had a problem keeping their cigarette in their hand while sleeping. I accidentally spilled a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situations you described regarding the conditon of your room, the quality of housekeeping service you received and overall smoking issues, is truly regrettable. Please accept my most sincere apologies. I have reviewed your comments with the staff, and we are beginning a thorough and... More

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Additional Information about Extended Stay America - Detroit - Madison Heights

Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 9 hotels in Madison Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
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