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Residence Inn Detroit Troy/Madison Heights

3.0 of 5 32650 Stephenson Highway, Madison Heights, MI 48071
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Certificate of Excellence 2014
Residence Inn Detroit Troy/Madison Heights
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Residence Inn Detroit Troy/Madison Heights
Residence Inn Detroit Troy/Madison Heights
Residence Inn Detroit Troy/Madison Heights
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62 reviews from our community

Traveler rating
    34
    18
    3
    3
    4
See reviews for
19
10
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waukegan, Illinois, USA
Top Contributor
62 reviews 62 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I generally like Residence Inn, but this property is below par. The closet door fell off when I tried to open it. it seemed like things in the room seemed very worn. The breakfast room is quite small - one morning I just had to pass it by as there was no where to sit or even get in to... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you DJ, for taking the time to share your experience. We are sorry that you feel as if we are not on the same level as other Residence Inn's. Although we are an older property, we have undergone several renovations. Our rooms were last renovated in 2010 and are scheduled again in 2016. The Gatehouse and entire exterior was... More 

Royal Oak, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

My 2 teenage children and myself stayed at the Residence Inn Detroit/Troy/Madison Heights for close to 3 months, just checked out a few days ago. I can't say enough positive things about the management, friendliness of the staff and everyone's desire to make sure that our stay was as comfortable as possible. Having to leave our home while it was... More 

Was this review helpful? Yes
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you Pam for taking the time to share your experience while staying at the Residence Inn. We enjoyed being your home away from home during unfortunate circumstances. Being able to create a sense of comfort to you and your children was a pleasure. You, sunshine and the boy were always a bright spot in our day. We hope to... More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Residence Inn Detroit/Troy Madison Heights over the Thanksgiving Holiday and all I can say is AWESOME! The manager Giuliana, Antonia, Justin, and the entire front desk staff were GREAT! Giuliana is by far the BEST hotel manager I have ever met! She's very polite, kind and professional and has trained her staff to be the same... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you so much for sharing your experience. We hope you come back soon and spend some time with us. Regards, Justin More 

Leesburg, Virginia
2 reviews
1 of 5 stars Reviewed December 23, 2014 via mobile

My husband and I checked in at 10:00 pm on a Monday. We were tired from a long day of traveling and went right to bed. Only I could not sleep one wink. There was people above who sounded like a herd of elephants. Later there was some domestic issue in another room filled with yelling. Then you also have... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Erin, I am so sorry you did not have a satisfactory stay with us. We definitely want our guest to get a good night sleep, and if there is any disturbance, we would have taken care of it if it was brought to our attention. We would have been more than happy to move your room to another location or... More 

Southfield, Michigan
2 reviews
5 of 5 stars Reviewed November 21, 2014

I had the pleasure of staying at this hotel back in Sept 2014 while my home was being painted. The manager, Giluiana was awesome! She was kind and professional and sincerely cares that the guests who stay at that hotel are completely satisfied. The rest of her staff were all professional too. I highly recommend staying at this hotel when... More 

Was this review helpful? Yes
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you so much for taking the time to share your experience. We love making our guests feel at home while away from home. We hope to have you back at our location soon. Regards, Justin More 

Ontario
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2014

We recently stayed here during the August 15-16 weekend. I highly recommend staying here..the beds and pillows were very comfortable. All the staff were very friendly, and the rooms very clean and huge. The rooms are equipped with a nice kitchen, utensils etc..the fridges even have an ice maker which was great for our beverages! We have stayed at much... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you so much for sharing your experience at our hotel on Trip Advisor. We appreciate you taking the time out of your day. We hope to see you back with us soon so you can see our newly renovated exterior buildings. Have a wonderful day! More 

Port Neches, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 18, 2014

Yes, you can sleep 6 in the "penthouse" but I hope you're all planning on going to sleep at the same time because there aren't any interior walls--just partial ones. Sleeper sofa and fold down bed downstairs and loft with half wall upstairs. No handicapped access. Hotel is being remodeled and looks AWFUL--they recaulked around the upstairs window, but didn't... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you for taking the time to review our hotel. We do understand that the appearance of the hotel is currently less than appealing, but it is all in an effort to improve the hotel as a whole for the future. I have gone over your list of items with my maintenance department and executive housekeeper to find out what... More 

Connecticut
Top Contributor
58 reviews 58 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stayed at the Residence Inn Detroit Troy for 4 nights, in a bi-level suite. It was about a 20 or 30 minute drive to the Cobo Center, depending on traffic. The suite was cute. It had a queen bed and bathroom in an upstairs loft area. On the first floor there was a Murphy bed, a sofa in the... More 

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you so much for taking the time to review our hotel. We are pleased that you had an enjoyable time with us. I would like to thank you for pointing out some of your concerns as it helps us to further enhance the stays for future guests. 1) I apologize that the thermostat was in an acquired location. I... More 

Iowa
Top Contributor
108 reviews 108 reviews
39 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 25, 2014

We are gold Reward Marriott members and decided to stay at this Residence Inn because of the location. It is an older property, however the appliances, furniture, linens etc are updated. Our suite was big and clean, the breakfast selection was good, and the staff professional and friendly. When our travels take us back to the Troy/Madison Heights area we... More 

Was this review helpful? Yes 1
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you for taking the time to write a review about your stay at the Residence Inn. We are happy that we were able to make feel at home and look forward to your next stay. Have a great day! Justin More 

Shelby Township, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014

I'm not a frequent guest at extended stay hotels so I can't comment on how this compares to others. We stayed here for three nights and were interested in this type of hotel because we liked the idea of having our own space to cook as well as a spot to spend a night in watching a movie. Also, the... More 

Was this review helpful? Yes 1
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review

Thank you, Patrick, for taking the time to share your experience on Trip Advisor. We are glad you enjoyed your stay with us and hope to see you again soon when traveling to the Troy/Madison Heights area. Have a great day! Justin More 

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Additional Information about Residence Inn Detroit Troy/Madison Heights

Address: 32650 Stephenson Highway, Madison Heights, MI 48071
Location: United States > Michigan > Madison Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Detroit Troy/Madison Heights 3*
Number of rooms: 96
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Also Known As:
Residence Inn Detroit Troy/Madison Heights Hotel Madison Heights
Residence Inn Madison Heights
Madison Heights Residence Inn

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